NextGen Reviews

“great for multi specialty

Pros

The software allows for customization and content creation including personalized phrases and quick saves. The customer support provided is good.

Cons

Lack of representation for certain specialties such as pediatric hematology oncology and psychiatry content not meeting regulatory requirements in New York state.

“Lots of potential but mess of interconnected products

Pros

The configurability of the product is a major advantage offering a lot of power and potential to tailor it to specific needs.

Cons

The software consists of multiple apps with different interfaces and options lacking consistency in interface and administration.

“Overall fair

Pros

The software offers great flexibility for customization although there are some downsides as well. Overall customer support is helpful and strives to simplify processes.

Cons

Customizations need to be redone with each upgrade and the software is not always user-friendly. Small fonts make it difficult to read on laptops or tablets without changing resolution.

“Very stable product works well!!

Pros

I can easily tailor each practice's setup to their specific needs and have control over user security settings for different roles.

Cons

Desire for a more graphical user interface to utilize touch screens and Windows 10 formatting.

“Overall good

Pros

The software is user-friendly and requires minimal training for employees. The screens are self-explanatory and easy to navigate.

Cons

Known issues remain unfixed or take too long to address leading to cumbersome workarounds.

“Overall very good.

Pros

It integrates various aspects of clinic operations including patient encounters scheduling billing and quality improvement initiatives.

Cons

Newer add-on technology is costly for smaller clinics and minor errors can be time-consuming for users without receiving immediate attention from NextGen developers.

“I work with a reseller and this is my favorite EHR package that we support.

Pros

The software is powerful and adaptable to various specialties. The automatic client updates are a valuable feature.

Cons

The software's performance in behavioral/mental health settings is subpar with mixed experiences among clients.

“Improvements have been noted with the UD3 update.

Pros

The ability to customize templates and optimize workflow is advantageous. The Success Community offers troubleshooting assistance.

Cons

Manual updating of test codes and compendiums is required and sometimes lab updates do not reflect in Care guidelines and orders management templates.

“Overall determinate in NG platform was the reporting features for UDS etc.

Pros

The software efficiently collects data for reporting requirements which is crucial for FQHC settings.

Cons

Excessive clicking actions could be simplified by prepopulating duplicate information from an encounter without extra charges.

“its been great to have due to not needing to find charts all over the places

Pros

The streamlined interface and prompt customer support make it easy to use. The EPM software is also user-friendly.

Cons

Template recreation after upgrades is burdensome and the cost of NextGen experts' assistance is high sometimes lacking comprehensive knowledge.

“NextGen has improved by leaps and bounds since our first version. They continue to show a desire.

Pros

The software's attention to quality measures and keeping up with industry trends such as e-prescribing is commendable.

Cons

The HPI templates lack essential questions which raises concerns among physician consultants. Any practicing provider would easily recognize this gap. As a consultant myself I have offered my services to address this issue. Additionally it would be beneficial to have the capability to carry forward exam findings especially for patients with permanent conditions like amputees. The existing option of carrying forward comments at the bottom is insufficient.

“Decent PM system but Room for Improvments

Pros

I appreciate how user-friendly the product is allowing customization of preferences like color coding and reporting filters.

Cons

It seems like the product wasn't thoroughly tested with actual super users and clinical personnel. This is evident from the frequent complaints about excessive clicks suboptimal workflows and the inability to customize workflows effectively. However considering that the application is not primarily focused on ambulatory surgical centers (ASCs) users are managing well with the given features. The level of support provided can vary.

“There is a lot of customizable options.

Pros

The software is user-friendly and there are available templates that can be easily uploaded.

Cons

Excessive clicking is a common issue and most customizations require additional payment. Providers prefer simpler software.

“Good product good support too many defects and known issues.

Pros

The software offers numerous excellent features and is relatively easy to use. The customer support is highly responsive.

Cons

The software has numerous defects and bugs making upgrades challenging due to known issues.

“Smooth functioning for me personally but others I know personally do have frusterations

Pros

The software provides multiple pathways to accomplish tasks which suits my preferences for efficiency. However it may be overwhelming for less tech-savvy users who prefer a single pathway.

Cons

Incompatibility with Epic systems used by surrounding facilities creates difficulties in direct interfacing which should be considered in purchasing decisions.

“new exciting things are happening and that is a good thing

Pros

The software provides flexibility in performing tasks and the company actively listens to clients' feedback to improve user experience.

Cons

Excessive clicking is a recurring issue with differences in actions like "save and then close" or "save and close together."

“Overall good product.

Pros

The product's configurability makes setting up templates more user-friendly. However it can have both positive and negative implications.

Cons

Configurations complicate updates requiring documentation and tracking of customized elements after each update.

“NextGen has provided us with a good solution; I'm waiting to see updates that make good great

Pros

I appreciate the ability to customize templates according to clinic-specific workflows going beyond the initial functionality envisioned for NextGen.

Cons

My only criticism is the need to navigate through multiple templates to complete a visit. Consolidating the essential fields and areas into a single base template with a scroll bar would greatly improve the workflow rather than switching between different templates and pop-ups.

“I have only had positive experience with NextGen. I have used it for 15 years.

Pros

The software's customization options allow me to tailor it to the specific needs of my providers. The flexibility to configure the program at the specialty practice or provider level is valuable.

Cons

Quicker resolution to known issues would be the only desired improvement as there are no major cons overall.

“I've worked within the Meditouch PM product and I find it to be intuitive and easy to navigate

Pros

I particularly value the convenience of generating and customizing a wide range of reports.

Cons

I desire a more comprehensive payment plan module that includes auto pay functionality. Additionally I would appreciate enhanced features and advanced capabilities in the claims work list.