NextGen Reviews

“NextGen is doing much better with their client support. The new success community has really helped”

Pros

NextGen focuses on FQHC billing and UDS functionality providing customization options to meet specific requirements. The addition of the Success Community has been a valuable enhancement.

Cons

Data retrieval lacks a free text search option relying only on clicking buttons in KBM.

“It was challenging few months after go live but it is much better now.”

Pros

Being hosted we no longer have to worry about server maintenance unlike our previous software. NextGen offers a cost-effective and supported solution.

Cons

Onsite support and diagnostics should be available regularly preferably every quarter or six months. Post go-live support was subpar.

“I highly recommend NextGen PM for it's robust reporting capabilities and the support they provide.”

Pros

NextGen enables running reports on any data at any time eliminating the need for a dedicated report person. The system allows us to measure KPIs track payments adjustments and services by provider providing information at our fingertips. Custom support has also been provided to meet our payer requirements.

Cons

The software is expensive and monthly costs are high for non-profit community behavioral health providers. Many enhancement features require additional payment.

“Unsure whether its system configuration or the software but it's not very user friendly”

Pros

NextGen's electronic record system saves time by replacing paper processing. It serves as a certified electronic health record fulfilling its purpose effectively.

Cons

The software's management of legal health record components and information population in the master IM should be improved.

“Customizable product tons of training opportunities and materials comprehensive.”

Pros

I appreciate the software's adaptability particularly for multispecialty practices as healthcare moves towards integrated care. The company consistently keeps up with state and federal requirements.

Cons

The software is expensive and upgrades require significant effort unless assisted by a consulting group for preparation.

“great for multi specialty”

Pros

The software allows for customization and content creation including personalized phrases and quick saves. The customer support provided is good.

Cons

Lack of representation for certain specialties such as pediatric hematology oncology and psychiatry content not meeting regulatory requirements in New York state.

“Lots of potential but mess of interconnected products”

Pros

The configurability of the product is a major advantage offering a lot of power and potential to tailor it to specific needs.

Cons

The software consists of multiple apps with different interfaces and options lacking consistency in interface and administration.

“Overall fair”

Pros

The software offers great flexibility for customization although there are some downsides as well. Overall customer support is helpful and strives to simplify processes.

Cons

Customizations need to be redone with each upgrade and the software is not always user-friendly. Small fonts make it difficult to read on laptops or tablets without changing resolution.

“Very stable product works well!!”

Pros

I can easily tailor each practice's setup to their specific needs and have control over user security settings for different roles.

Cons

Desire for a more graphical user interface to utilize touch screens and Windows 10 formatting.

“Overall good”

Pros

The software is user-friendly and requires minimal training for employees. The screens are self-explanatory and easy to navigate.

Cons

Known issues remain unfixed or take too long to address leading to cumbersome workarounds.

“Overall very good.”

Pros

It integrates various aspects of clinic operations including patient encounters scheduling billing and quality improvement initiatives.

Cons

Newer add-on technology is costly for smaller clinics and minor errors can be time-consuming for users without receiving immediate attention from NextGen developers.

“I work with a reseller and this is my favorite EHR package that we support.”

Pros

The software is powerful and adaptable to various specialties. The automatic client updates are a valuable feature.

Cons

The software's performance in behavioral/mental health settings is subpar with mixed experiences among clients.

“Improvements have been noted with the UD3 update.”

Pros

The ability to customize templates and optimize workflow is advantageous. The Success Community offers troubleshooting assistance.

Cons

Manual updating of test codes and compendiums is required and sometimes lab updates do not reflect in Care guidelines and orders management templates.

“Overall determinate in NG platform was the reporting features for UDS etc.”

Pros

The software efficiently collects data for reporting requirements which is crucial for FQHC settings.

Cons

Excessive clicking actions could be simplified by prepopulating duplicate information from an encounter without extra charges.

“its been great to have due to not needing to find charts all over the places”

Pros

The streamlined interface and prompt customer support make it easy to use. The EPM software is also user-friendly.

Cons

Template recreation after upgrades is burdensome and the cost of NextGen experts' assistance is high sometimes lacking comprehensive knowledge.

“NextGen has improved by leaps and bounds since our first version. They continue to show a desire.”

Pros

The software's attention to quality measures and keeping up with industry trends such as e-prescribing is commendable.

Cons

The HPI templates lack essential questions which raises concerns among physician consultants. Any practicing provider would easily recognize this gap. As a consultant myself I have offered my services to address this issue. Additionally it would be beneficial to have the capability to carry forward exam findings especially for patients with permanent conditions like amputees. The existing option of carrying forward comments at the bottom is insufficient.

“Decent PM system but Room for Improvments”

Pros

I appreciate how user-friendly the product is allowing customization of preferences like color coding and reporting filters.

Cons

It seems like the product wasn't thoroughly tested with actual super users and clinical personnel. This is evident from the frequent complaints about excessive clicks suboptimal workflows and the inability to customize workflows effectively. However considering that the application is not primarily focused on ambulatory surgical centers (ASCs) users are managing well with the given features. The level of support provided can vary.

“There is a lot of customizable options.”

Pros

The software is user-friendly and there are available templates that can be easily uploaded.

Cons

Excessive clicking is a common issue and most customizations require additional payment. Providers prefer simpler software.

“Good product good support too many defects and known issues.”

Pros

The software offers numerous excellent features and is relatively easy to use. The customer support is highly responsive.

Cons

The software has numerous defects and bugs making upgrades challenging due to known issues.

“Smooth functioning for me personally but others I know personally do have frusterations”

Pros

The software provides multiple pathways to accomplish tasks which suits my preferences for efficiency. However it may be overwhelming for less tech-savvy users who prefer a single pathway.

Cons

Incompatibility with Epic systems used by surrounding facilities creates difficulties in direct interfacing which should be considered in purchasing decisions.