NextGen Reviews

“NextGen has greatly improved in the past few years. Much better customer support and ease of use.”

Pros

It is easy to use and train others on. The ability to customize templates to better suit our needs is highly valued. Users including providers find it relatively easy to learn.

Cons

Tracking lab test results and non-finished labs is difficult and there is room for improvement in reporting capabilities.

“Usually receive same day or next day response when entering a support ticket for HQM”

Pros

The software is intuitive and can be customized to align with our workflows. We appreciate the comprehensive updates provided during UGM.

Cons

There is a need for better integration between system templates to reduce the redundant entering and leaving of multiple templates aiming for a more efficient workflow.

“NextGen is the most user-friendly EHR I have supported. I'm currently supporting two EHRs”

Pros

It is user-friendly featuring a pleasant user interface. The commitment to constant improvement innovation and adherence to industry guidelines is impressive. Their expertise with CHC/FQHC is notable.

Cons

Reporting functionality requires the use of a third-party application to obtain proper reporting which is vital for FQHCs reporting to multiple entities.

“Very user friendly helpful team and great use if white pages”

Pros

The software's user-friendliness allows for easy training of new employees. Changes and updates to templates and schedules can be made within minutes.

Cons

Occasionally the system experiences slow speed when updating pages and upgrades can sometimes remove favorite settings.

“We use EDR/EPM and it has helped alleviate all of our paper charts which has been piling up.”

Pros

The recall tracking in EPM is excellent as it automatically generates reminders for patient appointments. EDR has significantly improved efficiency by eliminating paper charts and enabling faster provider charting.

Cons

EDR lacks the ability to retrieve patient estimates for those with private insurance resulting in manual calculations that take 5-7 minutes for assistants.

“I have worked with NextGen for more than 10 years.”

Pros

The software is highly user-friendly and always at the forefront of technology. It is industry-ready and effortless to navigate.

Cons

Upgrades or improvements can have long intervals but there are usually workarounds until the system is fully updated which are relatively manageable.

“A little slow at first but once experienced incredibly useful”

Pros

The features are clearly described and easy to use with multiple options for internal communication.

Cons

The system's speed may vary depending on the internet connection and it has certain limitations that cannot be overcome. Additionally the visual appearance of the system is not aesthetically pleasing.

“Great”

Pros

I like the fact that how I am able learn something new about the software every day. It is an evolving and customizable system that caters to various needs.

Cons

It can be frustrating when developers are unfamiliar with specific software functions and encounter difficulties alongside users.

“great”

Pros

I enjoy the ease of navigation posting payments and task management. Although I am new to the system understanding and using its applications have been straightforward.

Cons

I am currently learning how to create files at this conference and although the training should make it easier I am currently facing challenges in this area.

“Excellent”

Pros

Accessing information in different templates is effortless. Generating documents and capturing MIPS/MU data is seamless. The customer service support is exceptional.

Cons

The ophthalmology template sets contain excessive non-essential information resulting in a longer workflow. However NextGen captures comprehensive data that covers all possible aspects.

“excellent”

Pros

The software is easy to use and highly customizable with enjoyable upgrades and reliable online support.

Cons

The system requires too many clicks leading to frustration among doctors. Training staff to use the system is challenging and a spell check feature would be beneficial.

“this is user friendly”

Pros

The posting feature works wonderfully and provides ample space to describe payment details.

Cons

Finding information through filters and reports is more challenging and the previous versions were more effective in running reports before the updates.

“I have been using Next Gen PM for 17 years and and have been 100% satisfied”

Pros

NextGen is extremely user-friendly with knowledgeable customer service. The detailed reporting feature is crucial for my role and NextGen excels in that aspect. The staff finds the auto flow process easy to follow.

Cons

As the saying goes you get what you pay for and NextGen is slightly more expensive than other software options. Unfortunately when upgrading electronic health records template changes need to be re-entered which can be extremely time-consuming.

“Our company implemented NextGen 5 years ago the experience has been overall great.”

Pros

The software's user-friendliness focus on reducing clicks and outstanding technical support are commendable.

Cons

Challenges include upgrades troubleshooting slowness provider frustration with excessive clicks and the need for template customization.

“I use the Electronic Patient Management portion of Next Gen. I am happy with the features available”

Pros

The software is easy to use offering multiple methods to accomplish tasks based on different workflows. The ability to customize reports is appreciated.

Cons

The number of clicks required to complete tasks used to be an issue but with the new 5.9/8.4 upgrade hyperlinks have made the process much easier.

“We use PM and EHR. The integration between the two is fabulous!!”

Pros

The claim edits and wide range of customization options in file maintenance are impressive. The integration with the clearinghouse including NextGen's own Viatrack is advantageous.

Cons

The system requires too many clicks and there is a need for more tabbing and hotkey options. Improvements are needed to make patient chart navigation smoother in the practice management module reducing the need for jumping between screens.

“We have had NextGen EHR for approx. 10 years in a public health setting; has been challenging at tim”

Pros

NextGen allows us to adapt certain templates to our public health setting which has proven helpful.

Cons

Due to the unique nature of public health there have been some challenges with reporting and interfaces. However workarounds have been found or assistance has been provided by tech support.

“Easy to add additional templates. Upgrades are a lot of work though.”

Pros

The ability to modify and add templates along with NextGen's wide range of documentation resources (videos white papers and how-tos) and user group information sharing are noteworthy.

Cons

Upgrades are time-consuming and tedious. Providers express frustration with the number of clicks required. From an IT perspective as someone who supports trains and installs upgrades I generally like this software.

“long time user You must learn the system or will be lost”

Pros

The attention to detail and the company's willingness to upgrade are appreciated although this question requires extensive typing.

Cons

Unforeseen changes mostly occurring during upgrades are disliked as they can disrupt workflows without prior notice. I apologize for the word count limitation of my response.

“My experience with the software has been good. Needs to be more intuitive without the added costs.”

Pros

The software's interface capabilities and consistent provision of additional solutions are beneficial despite potential additional costs.

Cons

Known issues sometimes receive slow responses and resolutions from support resulting in delays. While additional solutions are appreciated many should be provided without additional fees.