NextGen Reviews

“I have worked with NextGen for more than 10 years.

Pros

The software is highly user-friendly and always at the forefront of technology. It is industry-ready and effortless to navigate.

Cons

Upgrades or improvements can have long intervals but there are usually workarounds until the system is fully updated which are relatively manageable.

“A little slow at first but once experienced incredibly useful

Pros

The features are clearly described and easy to use with multiple options for internal communication.

Cons

The system's speed may vary depending on the internet connection and it has certain limitations that cannot be overcome. Additionally the visual appearance of the system is not aesthetically pleasing.

“Great

Pros

I like the fact that how I am able learn something new about the software every day. It is an evolving and customizable system that caters to various needs.

Cons

It can be frustrating when developers are unfamiliar with specific software functions and encounter difficulties alongside users.

“great

Pros

I enjoy the ease of navigation posting payments and task management. Although I am new to the system understanding and using its applications have been straightforward.

Cons

I am currently learning how to create files at this conference and although the training should make it easier I am currently facing challenges in this area.

“Excellent

Pros

Accessing information in different templates is effortless. Generating documents and capturing MIPS/MU data is seamless. The customer service support is exceptional.

Cons

The ophthalmology template sets contain excessive non-essential information resulting in a longer workflow. However NextGen captures comprehensive data that covers all possible aspects.

“excellent

Pros

The software is easy to use and highly customizable with enjoyable upgrades and reliable online support.

Cons

The system requires too many clicks leading to frustration among doctors. Training staff to use the system is challenging and a spell check feature would be beneficial.

“this is user friendly

Pros

The posting feature works wonderfully and provides ample space to describe payment details.

Cons

Finding information through filters and reports is more challenging and the previous versions were more effective in running reports before the updates.

“I have been using Next Gen PM for 17 years and and have been 100% satisfied

Pros

NextGen is extremely user-friendly with knowledgeable customer service. The detailed reporting feature is crucial for my role and NextGen excels in that aspect. The staff finds the auto flow process easy to follow.

Cons

As the saying goes you get what you pay for and NextGen is slightly more expensive than other software options. Unfortunately when upgrading electronic health records template changes need to be re-entered which can be extremely time-consuming.

“Our company implemented NextGen 5 years ago the experience has been overall great.

Pros

The software's user-friendliness focus on reducing clicks and outstanding technical support are commendable.

Cons

Challenges include upgrades troubleshooting slowness provider frustration with excessive clicks and the need for template customization.

“I use the Electronic Patient Management portion of Next Gen. I am happy with the features available

Pros

The software is easy to use offering multiple methods to accomplish tasks based on different workflows. The ability to customize reports is appreciated.

Cons

The number of clicks required to complete tasks used to be an issue but with the new 5.9/8.4 upgrade hyperlinks have made the process much easier.

“We use PM and EHR. The integration between the two is fabulous!!

Pros

The claim edits and wide range of customization options in file maintenance are impressive. The integration with the clearinghouse including NextGen's own Viatrack is advantageous.

Cons

The system requires too many clicks and there is a need for more tabbing and hotkey options. Improvements are needed to make patient chart navigation smoother in the practice management module reducing the need for jumping between screens.

“We have had NextGen EHR for approx. 10 years in a public health setting; has been challenging at tim

Pros

NextGen allows us to adapt certain templates to our public health setting which has proven helpful.

Cons

Due to the unique nature of public health there have been some challenges with reporting and interfaces. However workarounds have been found or assistance has been provided by tech support.

“Easy to add additional templates. Upgrades are a lot of work though.

Pros

The ability to modify and add templates along with NextGen's wide range of documentation resources (videos white papers and how-tos) and user group information sharing are noteworthy.

Cons

Upgrades are time-consuming and tedious. Providers express frustration with the number of clicks required. From an IT perspective as someone who supports trains and installs upgrades I generally like this software.

“long time user You must learn the system or will be lost

Pros

The attention to detail and the company's willingness to upgrade are appreciated although this question requires extensive typing.

Cons

Unforeseen changes mostly occurring during upgrades are disliked as they can disrupt workflows without prior notice. I apologize for the word count limitation of my response.

“My experience with the software has been good. Needs to be more intuitive without the added costs.

Pros

The software's interface capabilities and consistent provision of additional solutions are beneficial despite potential additional costs.

Cons

Known issues sometimes receive slow responses and resolutions from support resulting in delays. While additional solutions are appreciated many should be provided without additional fees.

“very user friendly

Pros

The customer service is excellent promptly addressing and resolving issues. The collaboration with payers and providers for issue resolution is commendable.

Cons

The processing time is slow and each call connects with a different representative making it difficult to have complete follow-up on ongoing issues.

“Work most often in EPM and EDR. EPM is user friendly.

Pros

The software is user-friendly and its reporting abilities are valuable for auditing purposes. Continuous development based on user feedback is noteworthy.

Cons

EDR should be more closely integrated with EPM and it is hoped that further development and improvements will be made in this regard.

“It has been a great 1st time experience!

Pros

The medication reconciliation process is simple and effective aiding in identifying patients with potential drug-seeking behaviors. It doesn't take much time.

Cons

Charting and entering vaccines leave room for human error and implementing a scanning system would be highly beneficial in minimizing such errors.

“It has been a great experience

Pros

The layout is visually pleasing and user-friendly making it easily adaptable for our staff.

Cons

The small font size can be challenging to read at times. Additionally some templates are lengthy requiring users to hide them in order to access the necessary information.

“Positive

Pros

I appreciate the software's use of simplified icons and helpful tooltips. The vibrant screens are also beneficial.

Cons

The software's small font size creates difficulties in usability. It would be beneficial to have the option to adjust the font size.