NextGen Reviews

“very user friendly”

Pros

The customer service is excellent promptly addressing and resolving issues. The collaboration with payers and providers for issue resolution is commendable.

Cons

The processing time is slow and each call connects with a different representative making it difficult to have complete follow-up on ongoing issues.

“Work most often in EPM and EDR. EPM is user friendly.”

Pros

The software is user-friendly and its reporting abilities are valuable for auditing purposes. Continuous development based on user feedback is noteworthy.

Cons

EDR should be more closely integrated with EPM and it is hoped that further development and improvements will be made in this regard.

“It has been a great 1st time experience!”

Pros

The medication reconciliation process is simple and effective aiding in identifying patients with potential drug-seeking behaviors. It doesn't take much time.

Cons

Charting and entering vaccines leave room for human error and implementing a scanning system would be highly beneficial in minimizing such errors.

“It has been a great experience”

Pros

The layout is visually pleasing and user-friendly making it easily adaptable for our staff.

Cons

The small font size can be challenging to read at times. Additionally some templates are lengthy requiring users to hide them in order to access the necessary information.

“Positive”

Pros

I appreciate the software's use of simplified icons and helpful tooltips. The vibrant screens are also beneficial.

Cons

The software's small font size creates difficulties in usability. It would be beneficial to have the option to adjust the font size.

“Can make Nextgen do anything reporting is very good.”

Pros

The software allows for customization and integration with third-party software/vendors enhancing the overall workflow for high-volume tasks.

Cons

There can be delays in incorporating enhancements into releases. Sometimes the abundance of options requires advanced training.

“easy to navigate.”

Pros

The ability to customize and navigate through screens easily is enjoyable. The software's functionality and capabilities are also highly valued.

Cons

The software can experience occasional slowness and certain areas have hardcoded elements that limit changes to workflow templates.

“user friendly and adaptable to change”

Pros

The software is user-friendly and offers customization options. Patients can communicate with their nurses and staff review labs and receive better healthcare attention.

Cons

The Patient Portal's export errors have become problematic. Typically I'm directed to a KI for assistance and the issue gets resolved later.

“Large company experienced knowledgeable functionality”

Pros

The features and functionality are commendable although I have a few suggestions. The practice management portion which I primarily use requires substantial setup but offers extensive functionality.

Cons

Customer service has improved but there are still challenges in the setup process. It would be helpful to receive more personalized assistance.

“Started as an end user for the EPM now I'm an analyst with the system”

Pros

The software offers numerous options for various functions. The screen layout and templates are well-organized ensuring a clutter-free experience. The appointment schedules on the EPM side are thoughtfully designed providing hover information without the need for clicking.

Cons

The extensive options for most functions can be confusing for non-technical users. Additionally the autoflow feature involves too many screens ideally consolidating everything into a single screen would be more efficient.

“This was really great i learned alot”

Pros

The posting and running of financial and revenue cycle reports are valuable. I particularly enjoy using charge entry edits. Overall I believe this software is excellent and meets all the needs of my practice.

Cons

The only drawback is the COB window in payment posting with ERA. I disagree with the requirement for balancing. It would be beneficial to have more settings available when running the balancing report for financial purposes.

“We've been utilizing this product for over 10 years and it continues to improve every year!”

Pros

We appreciate the ability to customize the workflow according to the preferences of our patient population.

Cons

There are instances where the software can be a bit cumbersome but it offers abundant options. We have been able to fulfill all staff requests successfully.

“communication has improved”

Pros

I find the multi-use functionality of NextGen helpful. I work with the practice management software document manager and file maintenance. The success community is a significant improvement from previous help formats.

Cons

There are some limitations in reporting with not all fields being available. As a system administrator the available options can be overwhelming at times.

“Educational and enlightning”

Pros

The software's user accessibility is commendable. I particularly appreciate the availability of mapping and descriptions. The online information was helpful regarding concerns about accessing the software on a Windows-based tablet.

Cons

Connectivity is an issue. It would be preferable to be able to notate according to slide rather than class and have the ability to view slides and take notes simultaneously. Currently toggling between the two is necessary.

“I use EHR as a pedi NP and have been pleased with the updates to pediatric specific templates.”

Pros

The ability to save and apply quick notes is a feature I like. Additionally the immunization module is easy to use.

Cons

I dislike the redundancy within NextGen where multiple places are available to document the same information. The number of clicks required is also a frustration. It would be highly beneficial to have the ability to document more information on a single screen. Additionally closing pop-up HPI boxes to access lab results is inconvenient.

“Was a great learning experience”

Pros

Going paperless and transitioning from filing paperwork to scanning documents has been seamless. Navigating and scheduling tasks is straightforward.

Cons

The software lacks equal focus on behavioral health and lacks specialized training in that area. Many IT personnel are unfamiliar with behavioral health and the general IT assistance provided is not specific to behavioral health needs.

“Has been a great learning experience”

Pros

The software's functionality is user-friendly which our users appreciate. The inclusion of EPCS is also a plus. The upgrade assistance is excellent.

Cons

Known issues that occur during upgrades are a concern. I dislike the care guidelines and the excessive number of clicks involved.

“awesome”

Pros

The software is incredibly easy to use and we are delighted to see significant improvements especially in reporting capabilities.

Cons

There are instances where double work is necessary but with the new features this has improved.

“awesome”

Pros

I appreciate the software's customization options allowing us to tailor it to meet the specific needs of our providers.

Cons

It can be frustrating to wait for the next upgrade to address known issues or provide patches. Sometimes patches can inadvertently cause other problems.

“Overall a great product easy to use better than most EHR systems”

Pros

The software's ease of use reporting capabilities accessibility and overall format are features I greatly appreciate.

Cons

The freezing lagging and additional features are aspects that I like the least about this software.