NextGen Reviews

“Still learning but major improvement from our old system”

Pros

The software enables better management of long-term primary care and preventative care for patients. The availability of easier procedure templates and simple refills is beneficial.

Cons

Simple tasks can be complicated certain functions don't work as intended and templates and other components don't communicate effectively with each other.

“we just went live 8/38/17 and have struggled with our GO Live. The staff is warming up to the system”

Pros

The EHR side of NextGen is user-friendly and our doctors have provided positive feedback. The clinic staff is gradually adapting to the workflow after two months of use.

Cons

We encounter several bugs and when seeking solutions many of our issues are already known problems. It is frustrating to explain this to our doctors who expect quick fixes.

“We are new users to the system and still learning”

Pros

NextGen offers great possibilities and excellent opportunities for government compliance. There is a learning curve and patience is required.

Cons

The software's adaptability is a challenge for our group as we transitioned from a customized system tailored to our specialty.

“good we have had a few things that have needed more work on but nothing to major”

Pros

The software is user-friendly for most tasks performed by end-users. We appreciate the ability to customize less user-friendly aspects. It's positive that system practice templates are being introduced reducing the need for extensive template customization. More online training focused on document management and template edits would be preferred. The ability to create documents on the fly without editing the document library is appreciated.

Cons

Users often complain about the excessive number of clicks which necessitates frequent template edits. On the other hand we appreciate the ability to customize and edit templates.

“well equiped”

Pros

The software provides comprehensive details throughout the EPM Appointment process to EHR check-out.

Cons

If you're not an experienced user navigating the software can involve too many clicks and be complicated. Finding things in reports can also be challenging.

“This experience is great”

Pros

The software offers multiple pathways to access the same functions and there is always something new to learn despite long-term usage in different locations.

Cons

There can be delays in receiving responses from representatives regarding tickets and sometimes the reps are not helpful in resolving the issue at hand.

“From my administrative perspective Nextgen has improved the overall management of our patients.”

Pros

The system is robust enhancing provider performance and improving data collection. It facilitates easier report generation and aids in UDS data management.

Cons

The software has many benefits for our clinics and patient management. However we have faced challenges with the support side struggling to receive the necessary follow-up calls and support.

“A lot of clicks and screens”

Pros

The software is user-friendly and offers thorough navigation for providers upper management and staff.

Cons

One thing worth mentioning is the need to reduce the number of clicks and have more information on a single page for easier usability.

“We are an FQHC who utilizes NextGen Practice Management EHR NextGen Share HQM reporting and more”

Pros

The software is intuitive and accommodates various user types. Its numerous features greatly contribute to its usefulness. Customization options are available for templates reports and more.

Cons

There are frequently broken elements particularly in reporting and templates which can be difficult to navigate until the next hotfix. The additional features can also be costly. I do not recommend the enterprise version as it significantly limits customization options.

“I have self taught my self with the help of your website support. And I love it”

Pros

The software can generate and modify reports based on specific needs. It is user-friendly and easy to navigate.

Cons

It takes extra time to determine the desired display such as in reports and invoices.

“NextGen PM and EHR 5.8 UD3 We upgraded and it has been good. I would recommend NextGen”

Pros

The software offers reliable functionality and the practice management system provides good reports. The charge entry feature is straightforward and logical.

Cons

Like with any EHR I would prefer to see fewer clicks for completing notes on the EHR side. Additionally an easier way to upload fee schedules would be beneficial.

“Many glitches over the years but great functionality and customer support.”

Pros

The software has an appealing visual design and is fairly intuitive to use. The organization consistently implements excellent ideas and rapidly integrates third-party solutions.

Cons

There is excessive clicking involved resulting in high mouse mileage. There should be more integration and linking of related documentation.

“The practice management system has improved our billing productivity and reporting by 100%.”

Pros

The software demonstrates remarkable adaptability to billing issues and solutions. The Success Community website is extremely helpful for information and support requests. In my 30 years of experience I have never encountered a more user-friendly company.

Cons

Learning the configuration requirements can sometimes be challenging. Certain solutions require multiple checkboxes or entering the same information in unrelated screens.

“Great product!”

Pros

The software's ease of use is notable. Compared to other software vendors I've used in the past the screens are very user-friendly.

Cons

It can be difficult to find things within the product. In the help screen you need to go to the community and search for the desired information.

“Ease in workflow”

Pros

The software offers numerous radial buttons to minimize free typing and it allows for easy saving and application. Providers can save templates within visits.

Cons

Customized templates do not carry over to the new version when an upgrade is applied.

“Fairly easy in workflow”

Pros

The workflow is efficiently streamlined and the community forums provide networking opportunities with others.

Cons

The lack of features often necessitates customization which can lead to issues during upgrades/updates.

“Good product that is in constant evolution.”

Pros

NextGen is a fully customizable solution with significant potential. Recent efforts have focused on improving customer service resulting in much better support services.

Cons

Due to product acquisition for growth integration takes time to streamline. Allowing more time before releasing products would be beneficial.

“We've been using NextGen EHR for over 10 years. It's the best out there.”

Pros

The software's customizability and reliability are highly valued. We appreciate its stability and the company's stability as well. It simply works.

Cons

There is a double-edged sword regarding customization: too much can cause trouble.

“Its been fabulous”

Pros

Running reports assisting with project management and training are valuable features. However more affordable support options would be appreciated.

Cons

There are too many steps to reach the threshold despite providing extensive training.

“I USE THIS EVERYDAY AND IS VERY USER FRIENDY. VERY BENEFICIAL TO OUR SYSTEM ADN DRS .”

Pros

The scheduling module is highly beneficial and user-friendly for our practice. It is easy to use and train our other schedulers. Our doctors find it simple to utilize and send surgeries to us.

Cons

Insufficient education on how to use the software results in limited usage and inadequate training for our staff particularly in the tasking module.