NextGen Reviews

“I like the system it seems hard at first for dental users then you learn it quickly and becomes easy

Pros

The workflow and customizable categories in the appointment book are appreciated. It's beneficial to assign different colors to different providers. Additionally printing patient labels for next visit cards is a useful feature.

Cons

When using the software for booking there should be a way to identify different locations. The system is not well-suited for dental treatment plans making them more time-consuming or requiring extensive setup.

“Easy to use!

Pros

The software is easy to navigate and continually improves with each upgrade. Being part of the practice since its inception I have witnessed the progress firsthand.

Cons

Hearing the statement "It's a known issue" often indicates that issues take too long to resolve some of which directly impact patient care.

“helpful

Pros

The software provides great options and multiple ways to accomplish tasks allowing for numerous customizations.

Cons

The product seems to have an abundance of known issues making it feel like the entire system is constantly generating new problems.

“NextGen Ambulatory products and constantly evolving to help us stay ahead of the government regs.

Pros

The software has seen the addition of more automation and integration between EPM and EHR. This automation enables the entry of high-quality data into the EPM.

Cons

It would be beneficial to have more integration between the EPM and EHR allowing for seamless document sharing between the two applications.

“went from a paper office to electronic system over a period of a few month

Pros

All the information is readily available electronically and can be easily located. The modules are customizable to suit individual needs.

Cons

Customization for specialty practices may require multiple attempts to find the optimal configuration for improved functionality.

“It's awesome! Support system is wonderful. Easy to use.

Pros

The software is easy to use and has a Windows-based interface. NextGen has kept pace with the ever-changing requirements of the healthcare industry.

Cons

While the number of clicks has improved over the years the upgrade process can sometimes be overwhelming. Additionally the white papers provided are excessively long.

“As a trainer I find that it is very user friendly. It is easy to teach others how to use.

Pros

Once again the software stands out for its user-friendly nature and ease of teaching others. Quick customer service responses are also appreciated.

Cons

The software frequently freezes lacks a spell-check feature at the moment and some free text fields have limited space for typing.

“It is a good system but a lot of clicking

Pros

The software's customizability allows for creating solutions tailored to specific programs providing ample data for reporting purposes.

Cons

There is a need for more hard stops and often additional software needs to be purchased to add basic functionalities to the system.

“Fantastic experience

Pros

The EDR interface is intuitive and facilitates a smooth transition from paper-based workflows to electronic workflows for new users.

Cons

The EDR smart notes do not allow for attaching upper lower or maxillary information to the notes.

“great experience learning new things

Pros

The system is user-friendly with a flow that requires fewer clicks compared to most other systems.

Cons

The patient portal does not automatically upload labs once the provider signs off on the results which is the least favorable aspect of the software.

“Partnership is getting better each year. The last two years has really shown positive improvement

Pros

The flexibility to create our own EHR templates and incorporate in-house web apps is highly valuable. Regular meetings with account representatives and easy access to support have been wonderful during the implementation across our 800 offices.

Cons

The auditing of user actions and modules needs improvement. Creating security groups to restrict user modification access is not available in all necessary areas leading to frustration especially in system administration.

“I am new to Nextgen but I have had full support fir my appointed team in teaching me to navigate

Pros

The alerts that identify highlighted issues on accounts are helpful in better managing client accounts.

Cons

Certain aspects of the software should be more user-friendly. It would be helpful if the help menu was easier to understand and navigate narrowing down to specific questions.

“We have been on Nextgen since 3009. We are a pain specialty. We had MAPS templates for paincare we

Pros

The software's customization capabilities are impressive particularly for our specialty practice. It allows us to capture important data beyond PCP records. We eagerly anticipate the upcoming upgrade which will integrate the prescription report and provide easy access to lab results. Ensuring patient safety and preventing misuse of medications is a priority for us and NextGen's customizable templates and documents make it easy to meet our needs. The support provided by NextGen is helpful and we appreciate the resources they offer to become experts in their system. The hosting process is straightforward and we expect a smooth transition within 30-45 days. The software's user-friendly interface has undergone significant improvements with easy access to data at a glance through intuitive shortcuts. The addition of patient education and clinical reconciliation features has been beneficial as well. We are excited about the future of paincare and the continued integration between the EHR and EPM as well as the ability to interface with labs and HIE. Capturing data for MIPS reporting is made easy and the software offers access to websites for further expertise. The help desk is transparent about their knowledge and readily directs users to the right resources. Overall the software's customizable nature support and continuous enhancements make it a valuable tool for our practice.

Cons

Simplifying the upgrade process would be desirable. Otherwise I am very satisfied with the system.

“Gives the business info you need

Pros

The software is versatile for a multispecialty group accommodating over 150 providers across 35 specialties.

Cons

Integration with the larger HIP Spiral system for sharing clinical data is challenging making reporting insurance submissions and follow-up plans difficult to execute effectively.

“Anyone from a novice to experienced people can learn the software and use it effectively.

Pros

The ability to customize parts of the software according to practice and user preferences is a standout feature. Navigation is easy and most necessary functions are easily accessible.

Cons

Some tasks require multiple clicks and there is a need for more options to customize reports according to individual needs.

“Always entering tickets and waiting

Pros

There are multiple areas within NextGen to enter data. The ability to create and use templates is appreciated as is the drug reconciliation feature. On the PM side the reporting and flexibility are valued. Task management is also useful and could be implemented further. Improving file maintenance would be helpful for review and continuous updates.

Cons

Due to the complexity of the workflow in various areas the system does not always function smoothly. To support clients offering more training and best practices would be beneficial for issue resolution.

“Great moving into the future

Pros

The software's reporting ability and data retrieval capabilities are crucial for meeting the needs of an FQHC and providing better patient service. Accurate data retrieval for various reports is essential.

Cons

Improved understanding and capabilities for retrieving information for FQHC reporting are needed. There should be better reporting statistics.

“I manage Behavioral Health in primary care at an FQHC

Pros

The fact that a majority of FQHCs use the software helps establish a common language among other BH programs.

Cons

The difficulty in customizing the software and the loss of customizations during upgrades are major drawbacks. Having used NextGen at three FQHCs I have consistently faced challenges in getting my customizations accepted.

“an easy transition and flow

Pros

The ease of access and appealing appearance are highly regarded. The software allows for completing all necessary workflow functions efficiently.

Cons

The ability to edit templates based on specialty is problematic. As a practice with multiple specialties it is complicated to meet the unique needs of each clinic without investing significant time and effort.

“Used by our FQHC. Lots of clicks but seems to be improving.

Pros

The ability to save exam templates and phrases send them directly to the patient portal and various workflow options are notable features.

Cons

There are numerous clicks required and the separation of history from the SOAP note necessitates switching between windows during documentation. Tasking for handcuffs is fast and convenient but telephone tasking (which becomes part of the patient chart) is more cumbersome.