Rachel
Not Specified, N/A employees
More than a year
“Much more organized and love the capability to intertwine so many different parts into chart.”
Pros
The organizational aspect of the software is excellent. Each tab is clearly separated and easy to use. We appreciate the continuous drive for improvement. It is effortless to retrieve and click on findings.
Cons
Freezing and inefficiency in transitioning between pages causing delays when retrieving findings.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Laura
Medical Practice, 101-500 employees
More than a year
“Great customer support”
Pros
I have witnessed significant improvement in the software since joining NextGen with version 5.6 SP1.
Cons
The amount of clicking required across the panels to meet coding requirements is the least favorable aspect of the software.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
7
Functionality
8
Kayla
Not Specified, N/A employees
More than a year
“easy to learn however time consuming to complete a note based on provider/practice needs”
Pros
The software is easy to train new staff although managing templates on a single screen can become challenging. Not all information is readily accessible to everyone but once employees are trained the software becomes user-friendly. I appreciate the clear display for users.
Cons
The template itself is not user-friendly. Unless you know what you're searching for and are well-trained you have to search through the templates to find what you need.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
6
Christina
Medical Practice, 51-100 employees
More than a year
“Continuous change”
Pros
I appreciate the software's versatility allowing different specialties to work with it. The reporting capabilities for tracking are decent as well.
Cons
The software's multifaceted nature makes it challenging to excel in all specialties due to constantly changing reporting requirements.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Cheri
Medical Practice, 1-10 employees
More than a year
“It's been great to be able to use the app”
Pros
The convenience of using the software and accessing class information on a mobile device is much easier than carrying a paper form.
Cons
On the first day I encountered an issue where selecting my session would redirect me back to the main session screen instead of keeping me in my sessions. However the issue resolved itself the following day.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
SHANIKA
Medical Practice, 1-10 employees
More than a year
“I like the system it seems hard at first for dental users then you learn it quickly and becomes easy”
Pros
The workflow and customizable categories in the appointment book are appreciated. It's beneficial to assign different colors to different providers. Additionally printing patient labels for next visit cards is a useful feature.
Cons
When using the software for booking there should be a way to identify different locations. The system is not well-suited for dental treatment plans making them more time-consuming or requiring extensive setup.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Julia
Hospital & Health Care, 500+ employees
More than a year
“Easy to use!”
Pros
The software is easy to navigate and continually improves with each upgrade. Being part of the practice since its inception I have witnessed the progress firsthand.
Cons
Hearing the statement "It's a known issue" often indicates that issues take too long to resolve some of which directly impact patient care.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Andy
Medical Practice, N/A employees
More than a year
“helpful”
Pros
The software provides great options and multiple ways to accomplish tasks allowing for numerous customizations.
Cons
The product seems to have an abundance of known issues making it feel like the entire system is constantly generating new problems.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
8
Kathy
Medical Practice, 51-100 employees
More than a year
“NextGen Ambulatory products and constantly evolving to help us stay ahead of the government regs.”
Pros
The software has seen the addition of more automation and integration between EPM and EHR. This automation enables the entry of high-quality data into the EPM.
Cons
It would be beneficial to have more integration between the EPM and EHR allowing for seamless document sharing between the two applications.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Velda
Medical Practice, N/A employees
More than a year
“went from a paper office to electronic system over a period of a few month”
Pros
All the information is readily available electronically and can be easily located. The modules are customizable to suit individual needs.
Cons
Customization for specialty practices may require multiple attempts to find the optimal configuration for improved functionality.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
6
nalani
Medical Practice, N/A employees
More than a year
“It's awesome! Support system is wonderful. Easy to use.”
Pros
The software is easy to use and has a Windows-based interface. NextGen has kept pace with the ever-changing requirements of the healthcare industry.
Cons
While the number of clicks has improved over the years the upgrade process can sometimes be overwhelming. Additionally the white papers provided are excessively long.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Courtney
Medical Practice, 51-100 employees
More than a year
“As a trainer I find that it is very user friendly. It is easy to teach others how to use.”
Pros
Once again the software stands out for its user-friendly nature and ease of teaching others. Quick customer service responses are also appreciated.
Cons
The software frequently freezes lacks a spell-check feature at the moment and some free text fields have limited space for typing.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
6
Jennifer
Not Specified, N/A employees
More than a year
“It is a good system but a lot of clicking”
Pros
The software's customizability allows for creating solutions tailored to specific programs providing ample data for reporting purposes.
Cons
There is a need for more hard stops and often additional software needs to be purchased to add basic functionalities to the system.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
9
Functionality
8
Solomon
Medical Practice, 101-500 employees
More than a year
“Fantastic experience”
Pros
The EDR interface is intuitive and facilitates a smooth transition from paper-based workflows to electronic workflows for new users.
Cons
The EDR smart notes do not allow for attaching upper lower or maxillary information to the notes.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Telesha
Medical Practice, 51-100 employees
More than a year
“great experience learning new things”
Pros
The system is user-friendly with a flow that requires fewer clicks compared to most other systems.
Cons
The patient portal does not automatically upload labs once the provider signs off on the results which is the least favorable aspect of the software.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Corinne
Medical Practice, 500+ employees
More than a year
“Partnership is getting better each year. The last two years has really shown positive improvement”
Pros
The flexibility to create our own EHR templates and incorporate in-house web apps is highly valuable. Regular meetings with account representatives and easy access to support have been wonderful during the implementation across our 800 offices.
Cons
The auditing of user actions and modules needs improvement. Creating security groups to restrict user modification access is not available in all necessary areas leading to frustration especially in system administration.
Rating Distribution
Ease of use
8
Value for money
5
Customer Support
9
Functionality
10
lalita
Individual & Family Services, 51-100 employees
Less than 6 months
“I am new to Nextgen but I have had full support fir my appointed team in teaching me to navigate”
Pros
The alerts that identify highlighted issues on accounts are helpful in better managing client accounts.
Cons
Certain aspects of the software should be more user-friendly. It would be helpful if the help menu was easier to understand and navigate narrowing down to specific questions.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
9
Functionality
10
Dawn
Medical Practice, N/A employees
More than a year
“We have been on Nextgen since 3009. We are a pain specialty. We had MAPS templates for paincare we”
Pros
The software's customization capabilities are impressive particularly for our specialty practice. It allows us to capture important data beyond PCP records. We eagerly anticipate the upcoming upgrade which will integrate the prescription report and provide easy access to lab results. Ensuring patient safety and preventing misuse of medications is a priority for us and NextGen's customizable templates and documents make it easy to meet our needs. The support provided by NextGen is helpful and we appreciate the resources they offer to become experts in their system. The hosting process is straightforward and we expect a smooth transition within 30-45 days. The software's user-friendly interface has undergone significant improvements with easy access to data at a glance through intuitive shortcuts. The addition of patient education and clinical reconciliation features has been beneficial as well. We are excited about the future of paincare and the continued integration between the EHR and EPM as well as the ability to interface with labs and HIE. Capturing data for MIPS reporting is made easy and the software offers access to websites for further expertise. The help desk is transparent about their knowledge and readily directs users to the right resources. Overall the software's customizable nature support and continuous enhancements make it a valuable tool for our practice.
Cons
Simplifying the upgrade process would be desirable. Otherwise I am very satisfied with the system.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
10
Kathy
Medical Practice, 1-10 employees
More than a year
“Gives the business info you need”
Pros
The software is versatile for a multispecialty group accommodating over 150 providers across 35 specialties.
Cons
Integration with the larger HIP Spiral system for sharing clinical data is challenging making reporting insurance submissions and follow-up plans difficult to execute effectively.
Rating Distribution
Ease of use
6
Value for money
9
Customer Support
6
Functionality
6
Kim
Medical Practice, 51-100 employees
More than a year
“Anyone from a novice to experienced people can learn the software and use it effectively.”
Pros
The ability to customize parts of the software according to practice and user preferences is a standout feature. Navigation is easy and most necessary functions are easily accessible.
Cons
Some tasks require multiple clicks and there is a need for more options to customize reports according to individual needs.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8