NextGen Reviews

“I have used NextGen for 14 years. I love the product. It keeps evolving to meet our needs.

Pros

The availability of more robust billing features and continuous addition of clinical content contribute to exceptional patient care.

Cons

The software can be slow at times especially when dealing with larger organizations. Additionally the women's health templates require improvements to better suit our needs.

“Too many clicks cause frustration

Pros

If I had to choose one thing I appreciate about it, I'd say it's how well organized everything is.

Cons

I find myself doing so many clicks that my hand actually starts to ache.

“Uncomplicated and simple to learn

Pros

NextGen Healthcare is a user-friendly, uncomplicated tool to operate and it was really simple for me to learn how to use.

Cons

A drawback I have noticed is that, despite the electronic medical system being user-friendly, too few healthcare organizations adopt it and that lack of widespread use makes sharing patient information and communicating between systems difficult.

“Highly customizable and efficient

Pros

the high degree of customization significantly increases my efficiency.

Cons

I find it difficult to set up a user-friendly template for some parts of the exam.

“Helpful reporting, disruptive upgrades

Pros

I find the SSRS reporting they provide to be really helpful in my day-to-day work.

Cons

When they implement upgrades or any changes, I end up dealing with a lot of discombobulation and disruption.

“Good practice management, poor scalability

Pros

the Practice Management part of NextGen meets our needs and requirements well. I have heard mixed reactions about the EHR side, though we offset some of the criticism by using customized templates on a regular basis.

Cons

Scalability has been a struggle for us and the company's invoicing is overly complex indeed.

“Practical all-in-one community tool

Pros

According to me NextGen has been a practical, user-friendly software application for our community pharmacies and even some hospitals. I also like that it's well-built and HIPAA-compliant, serving as an all in one tool. The interface is pretty easy to navigate and offers useful customization options.

Cons

Occasionally the system runs slowly and demands support or periodic maintenance which has on a few occasions delayed my workflow and set me behind schedule.

“User-friendly for new employees

Pros

For new employees, I find the interface very user-friendly and easy to learn and use.

Cons

the system glitches and I find it can become quite tricky to use if someone hasn't had enough training.

“Quick and simple but have so many steps

Pros

I am really happy with this software as it's quick to respond and simple to use.

Cons

There are a lot of needless steps to complete and I'd prefer having everything visible on a single page.

“Powerful with handy interface tools

Pros

It was pretty easy to pick up most features and the interface tools are genuinely handy. Plus it performs really well when working with patients and overall I consider it a powerful product.

Cons

There are times when I find that some features require a fair amount of practice to use simply. For instance, locating patients based on a particular condition isn't very easy at first.

“It is simple to set up and use

Pros

The main benefit of the software is that it is cloud based and it is simple to set up.

Cons

In any cases of internet trouble, you simply have no access to the portal.

“Standardized

Pros

The NextGen is awesome and it is unmatchable. It is really easy to learn and use.

Cons

Im experiencing technical issues pertaining to upgradation.

“Packed with features, feels sluggish

Pros

I really like that it's packed with features and that I can get to what I need without issue.

Cons

it feels sluggish and a bit old-fashioned.

“Outdated healthcare software

Pros

The support functions are more suitable to the needs of any medium sized clinic. Customizable.

Cons

Outdated. I experienced many problems with the software and one has to face frequent crashes.

“Quick access to medical backgrounds

Pros

As a dentist I really like how quickly I can switch from Dentrix to NextGen to pull up a patient's medical background. Diagnosis lists, current medications, allergies and lab results appear in seconds. Because of this I rarely have to request a lengthy medical consult just to find something simple like an A1c result which saves time for everyone.

Cons

There are times I run into glitches with the program. For instance it can be frustrating to search for patients when birth dates and Social Security numbers are very similar and locating the correct record becomes difficult. It also isn't always obvious whether someone is already a patient of record which occasionally leaves me uncertain about how to proceed.

“Impeccable scheduling module and billing system

Pros

It is a well-built system offering a variety of approaches to schedule patients. There are some plug-in providers that get along with it, there can be numerous integrations into the framework making the client experience pleasant. It offers optional tools you can purchase to upgrade connection with patients for example, a Patient Portal. The system is solid and is well integrated with the EHR Nextgen product.

Cons

The billing system is however spot on, its layout is very hard to navigate. You have to be well equipped with the ways to work around it. You cannot be expected to operate it without proper training since it is a complex system. The sum cost of services employed is very high.

“Medical practice

Pros

I am not happy with any feature of the software. Bad decision for us.

Cons

The software is not user-frienldy and has an outdated user interface. No value for money. There are better options that you can buy for the same price.

“The worst software

Pros

It is terrible and it does not have any pros.

Cons

It takes too much time to complete notes and requires countless clicking. Hard to learn and the application crashes andhangs repeatedly.

“NextGen review

Pros

It was the first EMR that I used in Dermatology practice and I found it easy to use, navigate and customize.

Cons

Zero issues. Support team is very supportive and resolves tickets within given timelines.

“Makes my job pretty stress free

Pros

Using it makes my job pretty stress free. Also I see real improvements in the revenue cycle while achieving better patient outcomes at lower cost. I also love its value-based care approach overall.

Cons

I haven't run into many aspects of NextGen that bother me. The main challenge I face is carving out enough time to properly train staff so they can use the system effectively.