NextGen Reviews

“Always entering tickets and waiting”

Pros

There are multiple areas within NextGen to enter data. The ability to create and use templates is appreciated as is the drug reconciliation feature. On the PM side the reporting and flexibility are valued. Task management is also useful and could be implemented further. Improving file maintenance would be helpful for review and continuous updates.

Cons

Due to the complexity of the workflow in various areas the system does not always function smoothly. To support clients offering more training and best practices would be beneficial for issue resolution.

“Great moving into the future”

Pros

The software's reporting ability and data retrieval capabilities are crucial for meeting the needs of an FQHC and providing better patient service. Accurate data retrieval for various reports is essential.

Cons

Improved understanding and capabilities for retrieving information for FQHC reporting are needed. There should be better reporting statistics.

“I manage Behavioral Health in primary care at an FQHC”

Pros

The fact that a majority of FQHCs use the software helps establish a common language among other BH programs.

Cons

The difficulty in customizing the software and the loss of customizations during upgrades are major drawbacks. Having used NextGen at three FQHCs I have consistently faced challenges in getting my customizations accepted.

“an easy transition and flow”

Pros

The ease of access and appealing appearance are highly regarded. The software allows for completing all necessary workflow functions efficiently.

Cons

The ability to edit templates based on specialty is problematic. As a practice with multiple specialties it is complicated to meet the unique needs of each clinic without investing significant time and effort.

“Used by our FQHC. Lots of clicks but seems to be improving.”

Pros

The ability to save exam templates and phrases send them directly to the patient portal and various workflow options are notable features.

Cons

There are numerous clicks required and the separation of history from the SOAP note necessitates switching between windows during documentation. Tasking for handcuffs is fast and convenient but telephone tasking (which becomes part of the patient chart) is more cumbersome.

“I have used NextGen for 14 years. I love the product. It keeps evolving to meet our needs.”

Pros

The availability of more robust billing features and continuous addition of clinical content contribute to exceptional patient care.

Cons

The software can be slow at times especially when dealing with larger organizations. Additionally the women's health templates require improvements to better suit our needs.

“Too many clicks cause frustration”

Pros

If I had to choose one thing I appreciate about it, I'd say it's how well organized everything is.

Cons

I find myself doing so many clicks that my hand actually starts to ache.

“Uncomplicated and simple to learn”

Pros

NextGen Healthcare is a user-friendly, uncomplicated tool to operate and it was really simple for me to learn how to use.

Cons

A drawback I have noticed is that, despite the electronic medical system being user-friendly, too few healthcare organizations adopt it and that lack of widespread use makes sharing patient information and communicating between systems difficult.

“Highly customizable and efficient”

Pros

the high degree of customization significantly increases my efficiency.

Cons

I find it difficult to set up a user-friendly template for some parts of the exam.

“Helpful reporting, disruptive upgrades”

Pros

I find the SSRS reporting they provide to be really helpful in my day-to-day work.

Cons

When they implement upgrades or any changes, I end up dealing with a lot of discombobulation and disruption.

“Good practice management, poor scalability”

Pros

the Practice Management part of NextGen meets our needs and requirements well. I have heard mixed reactions about the EHR side, though we offset some of the criticism by using customized templates on a regular basis.

Cons

Scalability has been a struggle for us and the company's invoicing is overly complex indeed.

“Practical all-in-one community tool”

Pros

According to me NextGen has been a practical, user-friendly software application for our community pharmacies and even some hospitals. I also like that it's well-built and HIPAA-compliant, serving as an all in one tool. The interface is pretty easy to navigate and offers useful customization options.

Cons

Occasionally the system runs slowly and demands support or periodic maintenance which has on a few occasions delayed my workflow and set me behind schedule.

“User-friendly for new employees”

Pros

For new employees, I find the interface very user-friendly and easy to learn and use.

Cons

the system glitches and I find it can become quite tricky to use if someone hasn't had enough training.

“Quick and simple but have so many steps”

Pros

I am really happy with this software as it's quick to respond and simple to use.

Cons

There are a lot of needless steps to complete and I'd prefer having everything visible on a single page.

“Powerful with handy interface tools”

Pros

It was pretty easy to pick up most features and the interface tools are genuinely handy. Plus it performs really well when working with patients and overall I consider it a powerful product.

Cons

There are times when I find that some features require a fair amount of practice to use simply. For instance, locating patients based on a particular condition isn't very easy at first.

“It is simple to set up and use ”

Pros

The main benefit of the software is that it is cloud based and it is simple to set up.

Cons

In any cases of internet trouble, you simply have no access to the portal.

“Standardized”

Pros

The NextGen is awesome and it is unmatchable. It is really easy to learn and use.

Cons

Im experiencing technical issues pertaining to upgradation.

“Packed with features, feels sluggish”

Pros

I really like that it's packed with features and that I can get to what I need without issue.

Cons

it feels sluggish and a bit old-fashioned.

“Outdated healthcare software”

Pros

The support functions are more suitable to the needs of any medium sized clinic. Customizable.

Cons

Outdated. I experienced many problems with the software and one has to face frequent crashes.

“Quick access to medical backgrounds”

Pros

As a dentist I really like how quickly I can switch from Dentrix to NextGen to pull up a patient's medical background. Diagnosis lists, current medications, allergies and lab results appear in seconds. Because of this I rarely have to request a lengthy medical consult just to find something simple like an A1c result which saves time for everyone.

Cons

There are times I run into glitches with the program. For instance it can be frustrating to search for patients when birth dates and Social Security numbers are very similar and locating the correct record becomes difficult. It also isn't always obvious whether someone is already a patient of record which occasionally leaves me uncertain about how to proceed.