Total 827 reviews
3.8
All reviews are from verified customers
Rating Distribution
5
Stars29%
4
Stars43%
3
Stars16%
2
Stars5%
1
Stars7%
Satisfaction score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Claudia
Castle Family Health Centers, 500+ employees
“Excellent
Pros
Better documenting. I like that it gives great HPI for providers to work off and makes requesting medication a lot quicker.
Cons
The system slows down at times.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
9
Functionality
8
Sharon
Crystal Run Healthcare, LLP, 500+ employees
“Productive
Pros
NextGen customer for 14 years. I still keep on searching for new tricks and shortcuts that help me work better and makes things easy for me. There are so many ways to accelerate my charting.
Cons
Sometimes its hard to find functions if you don’t know where they are.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Lisa
Medical Practice, 11-50 employees
“4 out of 5 rating
Pros
Easy to update the patients data, keep a track of the appointments schedule. Well integrated modules giving an All-in-One solution feel to it.
Cons
Less efficient in scanning insurance cards and takes time for verification to come through.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
8
Jennifer
ABC Medical Center, N/A employees
“Awesome
Pros
It makes things easier for us, and we are able to save a lot of time as things get done quickly with the help of NextGen.
Cons
Two doctors cannot work on the same patient.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
9
Functionality
8
Jacqui
Greater Philadelphia Health Action, Inc., 201-500 employees
“Review
Pros
The orders, the medication, and saved favorite exams and phrases.
Cons
Obtaining data reports, care guidelines, and integration with patient formulates.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
6
Functionality
6
Ako
Medical Practice, 500+ employees
Less than 6 months
“Direcor of IT Perspective
Pros
The interoperability is excellent, making it simple to send and receive clinical data across different healthcare systems.
Cons
The initial cost may be a bit discouraging; however, unlike other EMR products, they don't charge for every small "feature."
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Shari
Medical Practice, 101-500 employees
Less than 6 months
“Next-gen software rating
Pros
It becomes fairly user-friendly once you get the hang of it.
Cons
It takes a bit of time to grasp all the features it offers.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
6
Michael
Medical Practice, 1-10 employees
Less than 6 months
“Best system I have used
Pros
The billing system's portability and integration stand out, often leading to a joke that bills are submitted before the patient even leaves.
Cons
I'd prefer updates not to occur during the week.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Beth
Medical Practice, 1-10 employees
Less than 6 months
“Easy to use
Pros
Its ease of use is a notable feature.
Cons
A more robust support system from customer service is needed.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
10
Linda
Medical Practice, 1-10 employees
Less than 6 months
“MediTouch Health Fusion
Pros
The transition was smooth, thanks to the user-friendly interface and the exceptional support staff.
Cons
No specific issues to report.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tony
Medical Practice, 101-500 employees
Less than 6 months
“NextGen For Real?
Pros
The variety of plug-ins available is impressive.
Cons
I wish it had more advanced features.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Pauleen
Medical Practice, 1-10 employees
Less than 6 months
“So far so good
Pros
Navigating the system is user-friendly.
Cons
Proper training has been lacking, and the tutorials are not ideal due to small images requiring close scrutiny.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Angelice
Medical Practice, 1-10 employees
Less than 6 months
“Review of MediTouch EHR
Pros
Accessibility is a highlight whether on an iPad, laptop, or any internet-enabled device. It's not restricted to Windows, ensuring compatibility with various operating systems. Automatic upgrades with prior notices and ongoing exploration of new features contribute to a positive experience.
Cons
The practice management section has a learning curve and some bugs, such as accounts showing outstanding insurance balances when there are none.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Kellie
Medical Practice, 101-500 employees
Less than 6 months
“NextGen Flexibility
Pros
Its user-friendly nature makes it easy to use and navigate.
Cons
The system may involve a lot of clicking, and providers would appreciate expanded character allowances in some text boxes.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Kachina
Medical Practice, 101-500 employees
Less than 6 months
“Overall Good Product
Pros
NextGen has made significant strides by listening to client needs and developing its product around them, particularly improving the project management (PM) side, which has been strong from the beginning with wide reporting capabilities.
Cons
While the core application side of the electronic health record (EHR) is intact, the knowledge base management (KBM) side still requires overhaul in some areas, despite ongoing efforts indicating a positive shift in the right direction.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Marsha
Solo Practitioner, 1-10 employees
Less than 6 months
“Cant live without it!
Pros
Continual upgrades enhance the platform for a better user experience.
Cons
While improvements are seen, the expenses associated with new features or capabilities can be high for solo practitioners.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
7
Freddie
Medical Practice, 101-500 employees
Less than 6 months
“Nextgen EPM
Pros
Although relatively new to NextGen, it proves to be an effective system, comparable to GE Centricity and eClinicalWorks.
Cons
The dashboard lacks a standardized format.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Cathryn
Not Specified, N/A employees
Free Trial
“NextGen Ancillary Services
Pros
The system offers the ability to customize templates, and customer service is consistently excellent.
Cons
The platform tends to focus on specific specialties.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
10
Functionality
8
Miguel
Medical Practice, 101-500 employees
Less than 6 months
“Nextgen Patient Portal Review
Pros
Integration options for credit cards and patient charts contribute to a highly functional portal. Customization with a brand logo incurs an extra charge. Patients benefit from an intuitive portal displaying upcoming appointments and received emails.
Cons
Suggestions include reducing additional customization and monthly charges.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Heather
Medical Practice, 101-500 employees
Less than 6 months
“NextGen Use
Pros
The interface remains user-friendly, with ongoing improvements and the introduction of new EHR templates.
Cons
Engaged in Beta-Testing for version 8.3.11, the current observation is that it involves more clicks than the existing version.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8