Total 827 reviews

3.8

All reviews are from verified customers

Rating Distribution

5

Stars

29%

4

Stars

43%

3

Stars

16%

2

Stars

5%

1

Stars

7%

Satisfaction score

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

C

Claudia

Castle Family Health Centers, 500+ employees

4.0
November 2016

Excellent

Pros

Better documenting. I like that it gives great HPI for providers to work off and makes requesting medication a lot quicker.

Cons

The system slows down at times.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

9

Functionality

8

S

Sharon

Crystal Run Healthcare, LLP, 500+ employees

5.0
November 2016

Productive

Pros

NextGen customer for 14 years. I still keep on searching for new tricks and shortcuts that help me work better and makes things easy for me. There are so many ways to accelerate my charting.

Cons

Sometimes its hard to find functions if you don’t know where they are.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

L

Lisa 

Medical Practice, 11-50 employees

4.0
November 2016

4 out of 5 rating

Pros

Easy to update the patients data, keep a track of the appointments schedule. Well integrated modules giving an All-in-One solution feel to it.

Cons

Less efficient in scanning insurance cards and takes time for verification to come through.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

8

J

Jennifer

ABC Medical Center, N/A employees

4.0
November 2016

Awesome

Pros

It makes things easier for us, and we are able to save a lot of time as things get done quickly with the help of NextGen.

Cons

Two doctors cannot work on the same patient.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

9

Functionality

8

J

Jacqui

Greater Philadelphia Health Action, Inc., 201-500 employees

3.0
November 2016

Review

Pros

The orders, the medication, and saved favorite exams and phrases.

Cons

Obtaining data reports, care guidelines, and integration with patient formulates.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

6

Functionality

6

A

Ako

Medical Practice, 500+ employees

Less than 6 months

4.0
November 2016

Direcor of IT Perspective

Pros

The interoperability is excellent, making it simple to send and receive clinical data across different healthcare systems.

Cons

The initial cost may be a bit discouraging; however, unlike other EMR products, they don't charge for every small "feature."

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

S

Shari

Medical Practice, 101-500 employees

Less than 6 months

3.0
November 2016

Next-gen software rating

Pros

It becomes fairly user-friendly once you get the hang of it.

Cons

It takes a bit of time to grasp all the features it offers.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

6

M

Michael

Medical Practice, 1-10 employees

Less than 6 months

5.0
November 2016

Best system I have used

Pros

The billing system's portability and integration stand out, often leading to a joke that bills are submitted before the patient even leaves.

Cons

I'd prefer updates not to occur during the week.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

B

Beth

Medical Practice, 1-10 employees

Less than 6 months

4.0
November 2016

Easy to use

Pros

Its ease of use is a notable feature.

Cons

A more robust support system from customer service is needed.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

10

L

Linda

Medical Practice, 1-10 employees

Less than 6 months

5.0
November 2016

MediTouch Health Fusion

Pros

The transition was smooth, thanks to the user-friendly interface and the exceptional support staff.

Cons

No specific issues to report.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

Tony

Medical Practice, 101-500 employees

Less than 6 months

5.0
November 2016

NextGen For Real?

Pros

The variety of plug-ins available is impressive.

Cons

I wish it had more advanced features.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

P

Pauleen

Medical Practice, 1-10 employees

Less than 6 months

4.0
November 2016

So far so good

Pros

Navigating the system is user-friendly.

Cons

Proper training has been lacking, and the tutorials are not ideal due to small images requiring close scrutiny.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

A

Angelice

Medical Practice, 1-10 employees

Less than 6 months

5.0
November 2016

Review of MediTouch EHR

Pros

Accessibility is a highlight whether on an iPad, laptop, or any internet-enabled device. It's not restricted to Windows, ensuring compatibility with various operating systems. Automatic upgrades with prior notices and ongoing exploration of new features contribute to a positive experience.

Cons

The practice management section has a learning curve and some bugs, such as accounts showing outstanding insurance balances when there are none.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

K

Kellie

Medical Practice, 101-500 employees

Less than 6 months

3.0
November 2016

NextGen Flexibility

Pros

Its user-friendly nature makes it easy to use and navigate.

Cons

The system may involve a lot of clicking, and providers would appreciate expanded character allowances in some text boxes.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

K

Kachina

Medical Practice, 101-500 employees

Less than 6 months

3.0
November 2016

Overall Good Product

Pros

NextGen has made significant strides by listening to client needs and developing its product around them, particularly improving the project management (PM) side, which has been strong from the beginning with wide reporting capabilities.

Cons

While the core application side of the electronic health record (EHR) is intact, the knowledge base management (KBM) side still requires overhaul in some areas, despite ongoing efforts indicating a positive shift in the right direction.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

M

Marsha

Solo Practitioner, 1-10 employees

Less than 6 months

5.0
November 2016

Cant live without it!

Pros

Continual upgrades enhance the platform for a better user experience.

Cons

While improvements are seen, the expenses associated with new features or capabilities can be high for solo practitioners.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

7

F

Freddie

Medical Practice, 101-500 employees

Less than 6 months

4.0
November 2016

Nextgen EPM

Pros

Although relatively new to NextGen, it proves to be an effective system, comparable to GE Centricity and eClinicalWorks.

Cons

The dashboard lacks a standardized format.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

C

Cathryn

Not Specified, N/A employees

Free Trial

5.0
November 2016

NextGen Ancillary Services

Pros

The system offers the ability to customize templates, and customer service is consistently excellent.

Cons

The platform tends to focus on specific specialties.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

10

Functionality

8

M

Miguel

Medical Practice, 101-500 employees

Less than 6 months

4.0
November 2016

Nextgen Patient Portal Review

Pros

Integration options for credit cards and patient charts contribute to a highly functional portal. Customization with a brand logo incurs an extra charge. Patients benefit from an intuitive portal displaying upcoming appointments and received emails.

Cons

Suggestions include reducing additional customization and monthly charges.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

H

Heather

Medical Practice, 101-500 employees

Less than 6 months

4.0
November 2016

NextGen Use

Pros

The interface remains user-friendly, with ongoing improvements and the introduction of new EHR templates.

Cons

Engaged in Beta-Testing for version 8.3.11, the current observation is that it involves more clicks than the existing version.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8