Marsha
Solo Practitioner, 1-10 employees
Less than 6 months
“Cant live without it!”
Pros
Continual upgrades enhance the platform for a better user experience.
Cons
While improvements are seen, the expenses associated with new features or capabilities can be high for solo practitioners.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
7
Freddie
Medical Practice, 101-500 employees
Less than 6 months
“Nextgen EPM”
Pros
Although relatively new to NextGen, it proves to be an effective system, comparable to GE Centricity and eClinicalWorks.
Cons
The dashboard lacks a standardized format.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Cathryn
Not Specified, N/A employees
Free Trial
“NextGen Ancillary Services”
Pros
The system offers the ability to customize templates, and customer service is consistently excellent.
Cons
The platform tends to focus on specific specialties.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
10
Functionality
8
Miguel
Medical Practice, 101-500 employees
Less than 6 months
“Nextgen Patient Portal Review”
Pros
Integration options for credit cards and patient charts contribute to a highly functional portal. Customization with a brand logo incurs an extra charge. Patients benefit from an intuitive portal displaying upcoming appointments and received emails.
Cons
Suggestions include reducing additional customization and monthly charges.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Heather
Medical Practice, 101-500 employees
Less than 6 months
“NextGen Use”
Pros
The interface remains user-friendly, with ongoing improvements and the introduction of new EHR templates.
Cons
Engaged in Beta-Testing for version 8.3.11, the current observation is that it involves more clicks than the existing version.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
shreya
Medical Practice, 1-10 employees
Less than 6 months
“nextgen ehr”
Pros
Ensure you test your next update in a dedicated environment.
Cons
A concern is expressed regarding the need for fixes after the release of the next version.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
10
Functionality
7
jenna
Medical Practice, 101-500 employees
Less than 6 months
“NextGen”
Pros
NextGen stands out as a sophisticated product, particularly in accurate billing.
Cons
The abundance of check boxes extends charting time, but accurate coding requires the use of click boxes.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
4
Susie
Medical Practice, 11-50 employees
Less than 6 months
“Thoughts on NextGen”
Pros
The platform continually improves, focusing on reducing clicks, and updates come without additional costs.
Cons
In rural settings, occasional web outages cause concerns for cloud-based providers, though downtime is usually brief.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
7
Renee
Medical Practice, 500+ employees
Less than 6 months
“Positive work in progress”
Pros
Support staff consistently delivers timely assistance.
Cons
Clicking remains an issue, acknowledging ongoing improvements.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Corinne
Medical Practice, 500+ employees
Less than 6 months
“Review from an enterprise account”
Pros
The EHR template developer tool empowers the creation of evaluations and more to meet specific business needs.
Cons
Data integrity issues pose challenges in reconciling the general ledger.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
LouAnn
Medical Practice, 101-500 employees
Less than 6 months
“ugm review”
Pros
The customer support experience is described as awesome.
Cons
Numerous known issues are acknowledged.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Este
Medical Practice, 11-50 employees
Less than 6 months
“Using Nextgen”
Pros
Representatives are noted for being helpful, responsive, and contributing to a positive experience.
Cons
Implementation, encompassing both the product and elements like the portal, is described as a challenging process.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
7
Functionality
7
Sheila
Medical Practice, 11-50 employees
Less than 6 months
“#NGROCKS #ONEUGM16”
Pros
The appreciation is expressed for the usefulness of templates.
Cons
Insufficient support for user/patient-level interaction in the patient portal is highlighted.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Kimberly
Hospital & Health Care, 11-50 employees
Less than a year
“New to Nextgen”
Pros
Still in the learning phase, but support tickets receive timely responses.
Cons
Managing patient interactions during the day makes attending training sessions challenging, expressing a preference for more flexible on-demand learning modules.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
7
Aundrea
Medical Practice, 11-50 employees
More than a year
“Ease of use”
Pros
The practice management system is highly user-friendly and significantly aids in booking appointments, tracking patient demographics, and integrating with the electronic health record (EHR).
Cons
The absence of explicit cons in the provided paragraph suggests a lack of information on potential drawbacks.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Sandy
Medical Practice, 11-50 employees
Less than 6 months
“Best EPM system”
Pros
Over a decade of positive experiences with NextGen, navigating through changing healthcare regulations.
Cons
Not applicable.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tammy
Medical Practice, 101-500 employees
More than a year
“NextGen Review”
Pros
NextGen demonstrates the ability to meet specific needs effectively.
Cons
Past challenges are noted in obtaining assistance.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
raju
Medical Practice, 101-500 employees
More than a year
“NextGen is a highly customizable product that allows clients to modify the templates to suit them”
Pros
Highly customizable to meet unique needs.
Cons
Technical support is lacking, and there is an insufficient response to known issues, both in reporting and resolution.
Rating Distribution
Ease of use
4
Value for money
7
Customer Support
3
Functionality
7
fasme
Medical Practice, 101-500 employees
More than a year
“perfect ready to used with any staff ,revenue is there , overall is value is good for patient and st”
Pros
Very self-explanatory and hands-on.
Cons
Everything about it is commendable.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
cindy
Medical Practice, 101-500 employees
Free Trial
“review of epm”
Pros
Focus on the effectiveness of the reporting feature.
Cons
Balances transfer and double buckets pose significant challenges.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7