Total 827 reviews

3.8

All reviews are from verified customers

Rating Distribution

5

Stars

29%

4

Stars

43%

3

Stars

16%

2

Stars

5%

1

Stars

7%

Satisfaction score

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

S

shreya

Medical Practice, 1-10 employees

Less than 6 months

5.0
November 2016

nextgen ehr

Pros

Ensure you test your next update in a dedicated environment.

Cons

A concern is expressed regarding the need for fixes after the release of the next version.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

10

Functionality

7

J

jenna

Medical Practice, 101-500 employees

Less than 6 months

4.0
November 2016

NextGen

Pros

NextGen stands out as a sophisticated product, particularly in accurate billing.

Cons

The abundance of check boxes extends charting time, but accurate coding requires the use of click boxes.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

4

S

Susie

Medical Practice, 11-50 employees

Less than 6 months

5.0
November 2016

Thoughts on NextGen

Pros

The platform continually improves, focusing on reducing clicks, and updates come without additional costs.

Cons

In rural settings, occasional web outages cause concerns for cloud-based providers, though downtime is usually brief.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

7

R

Renee

Medical Practice, 500+ employees

Less than 6 months

5.0
November 2016

Positive work in progress

Pros

Support staff consistently delivers timely assistance.

Cons

Clicking remains an issue, acknowledging ongoing improvements.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

C

Corinne

Medical Practice, 500+ employees

Less than 6 months

2.0
November 2016

Review from an enterprise account

Pros

The EHR template developer tool empowers the creation of evaluations and more to meet specific business needs.

Cons

Data integrity issues pose challenges in reconciling the general ledger.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

L

LouAnn

Medical Practice, 101-500 employees

Less than 6 months

4.0
November 2016

ugm review

Pros

The customer support experience is described as awesome.

Cons

Numerous known issues are acknowledged.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

E

Este

Medical Practice, 11-50 employees

Less than 6 months

5.0
November 2016

Using Nextgen

Pros

Representatives are noted for being helpful, responsive, and contributing to a positive experience.

Cons

Implementation, encompassing both the product and elements like the portal, is described as a challenging process.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

7

S

Sheila

Medical Practice, 11-50 employees

Less than 6 months

5.0
November 2016

#NGROCKS #ONEUGM16

Pros

The appreciation is expressed for the usefulness of templates.

Cons

Insufficient support for user/patient-level interaction in the patient portal is highlighted.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

K

Kimberly

Hospital & Health Care, 11-50 employees

Less than a year

5.0
November 2016

New to Nextgen

Pros

Still in the learning phase, but support tickets receive timely responses.

Cons

Managing patient interactions during the day makes attending training sessions challenging, expressing a preference for more flexible on-demand learning modules.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

7

A

Aundrea

Medical Practice, 11-50 employees

More than a year

4.0
November 2016

Ease of use

Pros

The practice management system is highly user-friendly and significantly aids in booking appointments, tracking patient demographics, and integrating with the electronic health record (EHR).

Cons

The absence of explicit cons in the provided paragraph suggests a lack of information on potential drawbacks.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

S

Sandy

Medical Practice, 11-50 employees

Less than 6 months

5.0
November 2016

Best EPM system

Pros

Over a decade of positive experiences with NextGen, navigating through changing healthcare regulations.

Cons

Not applicable.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

Tammy

Medical Practice, 101-500 employees

More than a year

4.0
November 2016

NextGen Review

Pros

NextGen demonstrates the ability to meet specific needs effectively.

Cons

Past challenges are noted in obtaining assistance.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

R

raju

Medical Practice, 101-500 employees

More than a year

3.0
November 2016

NextGen is a highly customizable product that allows clients to modify the templates to suit them

Pros

Highly customizable to meet unique needs.

Cons

Technical support is lacking, and there is an insufficient response to known issues, both in reporting and resolution.

Rating Distribution

Ease of use

4

Value for money

7

Customer Support

3

Functionality

7

F

fasme

Medical Practice, 101-500 employees

More than a year

5.0
November 2016

perfect ready to used with any staff ,revenue is there , overall is value is good for patient and st

Pros

Very self-explanatory and hands-on.

Cons

Everything about it is commendable.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

cindy

Medical Practice, 101-500 employees

Free Trial

5.0
November 2016

review of epm

Pros

Focus on the effectiveness of the reporting feature.

Cons

Balances transfer and double buckets pose significant challenges.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

E

Esther

Medical Practice, 11-50 employees

Less than a year

5.0
November 2016

Good support

Pros

Consistently upgrades to comply with new regulations.

Cons

Faced difficulties with Financial UDs data.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

10

Functionality

8

P

Pablo

Medical Practice, 101-500 employees

Less than 6 months

3.0
November 2016

FQHC EMKCHC

Pros

Responsive and caring client support.

Cons

The product lacks user-friendly features in its current version, but an upcoming upgrade is anticipated for improvement.

Rating Distribution

Ease of use

4

Value for money

7

Customer Support

8

Functionality

3

L

Lawrence

Medical Practice, 101-500 employees

More than a year

4.0
November 2016

Very satisfied with Nextgen

Pros

Offers ease of use, customization, and granular data retrieval.

Cons

Some workflows involve an excessive number of point-and-click actions.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

L

Lana

Medical Practice, 500+ employees

More than a year

4.0
November 2016

Great Customer Support

Pros

Streamlined usability across EHR and EPM.

Cons

The initial rollout of KBM had its share of challenges.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

L

Leo

Hospital & Health Care, 101-500 employees

More than a year

5.0
November 2016

Great reporting

Pros

Demonstrates strong reporting capabilities.

Cons

Templates are overly intricate and lack the desired user-friendly design.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10