Total 827 reviews
3.8
All reviews are from verified customers
Rating Distribution
5
Stars29%
4
Stars43%
3
Stars16%
2
Stars5%
1
Stars7%
Satisfaction score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Miguel
Medical Practice, 101-500 employees
More than a year
“Nextgen EHR 5 year experience
Pros
Encompasses numerous features, including patient portal integration.
Cons
EHR customization demands expertise and incurs costs for consultants.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Ryan
Medical Practice, 101-500 employees
Less than 6 months
“Fast Charting and Patient Focus
Pros
Enables quick charting, adaptable workflow for different specialties, and easy customization of templates and user interface. IT-friendly for management and expansion.
Cons
For smaller practices, the system might be too extensive if not all services are utilized.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Nicole
Medical Practice, 101-500 employees
Less than 6 months
“NextGen Review
Pros
Highly user-friendly and easy to master.
Cons
On the EPM side, there are no known drawbacks. It runs smoothly, and the reporting is excellent.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Jacqui
Hospital & Health Care, 101-500 employees
More than a year
“Better than paper but still has a way to go
Pros
Providers can bookmark favorites in the system.
Cons
Numerous links on a single screen contribute to substantial visual clutter.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Adam
Medical Practice, 101-500 employees
Less than 6 months
“Good and improving
Pros
NextGen is open to receiving suggestions for improvements and fixes.
Cons
It exhibits glitches in its functioning.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
6
Functionality
7
Sharon
Medical Practice, 500+ employees
Less than 6 months
“The most productive coworker I have
Pros
After 14 years of using NextGen, I am still discovering little tricks that enhance its functionality.
Cons
Locating certain functions can prove challenging if users are unaware of their existence.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Susan
Medical Practice, 101-500 employees
More than a year
“Fits our needs
Pros
I appreciate NextGen's feature that allows customization of templates to meet the specific needs of our multi-functional group. Despite the often aggressive timelines required by government programs, the ability to create templates has contributed to our success in these endeavors.
Cons
Meeting our oncology needs can be occasionally challenging.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Dawn
Hospital & Health Care, 101-500 employees
More than a year
“Nextgen review
Pros
While working primarily in Oncology and Hematology, we have noticed a limited focus from NextGen in this service area. We hope to see NextGen expand its offerings to better serve our needs.
Cons
Not beneficial for oncology services.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
4
Katie
Medical Practice, 101-500 employees
More than a year
“nextgen software
Pros
I would like to see more oncology-related information and formatted details to enhance our ability to assess and review patients.
Cons
There are limitations in the context of oncology.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Michelle
Medical Practice, 500+ employees
More than a year
“EHR Program
Pros
The inclusion of a master document is a valuable feature.
Cons
Providers face numerous clicks, sometimes complicating the workflow, despite the presence of some valuable features.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
7
Functionality
7
Claudia
Hospital & Health Care, 500+ employees
More than a year
“excellent in work flow with providers.
Pros
I like that NextGen provides comprehensive HPI for providers, making the process of ordering medication much faster.
Cons
The system may experience occasional slowness, leading to frustration during power outages.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
tina
Medical Practice, 101-500 employees
Less than 6 months
“NG Revew/TP
Pros
The system exhibits really nice functionality.
Cons
Hosting presents a drawback, and improved reporting within the system is desired, rather than relying on external vendor applications.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Ruby
Medical Practice, 101-500 employees
More than a year
“Care Guidelines
Pros
One of the positive aspects is the user-friendly nature of the system.
Cons
The interfaces come with a high cost.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Biljana
Medical Practice, 1-10 employees
Less than 6 months
“Meditouch Review
Pros
I appreciate that the program allows for easy population and building, akin to assembling blocks.
Cons
A drawback is the need for multiple scrolls to view the entire patient list, lacking a summary of AM and PM counts on the initial EHR page, requiring excessive clicking.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Brenda
Lister Healthcare Corporation, N/A employees
“Billing
Pros
As the claims are generated automatically from the EHR side, it makes billing amazing. Our Ars are easy to work with due to the rejections and denials being handled right.
Cons
Another case is made with each adjustment. That makes for a couple of additional means when posting insurance payments, particularly if payments must be moved from claim to a resubmitted claim, and afterward adjusted and turned around. This isnt hard; however, it is tedious.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
9
Ajit G.
Medical Practice, 51-100 employees
“Useful but not flexible enough
Pros
I have found the practice management and scheduling modules really useful and I like the new bidirectional connection with the state immunizations registry.
Cons
It is not flexible to customize templates and deploying updates to clients is a real pain. As manual installation after each upgrade or hot fix consumes a lot of my time.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
5
Functionality
7
Jennifer
PJS Medical Diagnostic, N/A employees
“A great product
Pros
In the event that I have an issue, it is anything but difficult to get an agent on the telephone to help. The agents are delightful and are eager to walk you through the circumstance. I believe this product is simple to explore around, and precise with insurance data while checking eligibility.
Cons
It doesn’t check more insurance companies.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Rachel
Medical Practice, 11-50 employees
Less than 6 Months
“Great product!
Pros
The implementation team was great very patient with us and the platform is highly customizable and easy to navigate.
Cons
Weve encountered some minor issues that needed troubleshooting but nothing significant.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dee
Medical Practice, 1-10 employees
Less than 6 Months
“EHR Software Meditouch
Pros
It handles coding and Surescripts functions well including controlled substance prescriptions and faxing directly from the EHR.
Cons
Theres a considerable number of clicks or steps required.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
7
Jessica
Medical Practice, 1-10 employees
Less than 6 Months
“meditouch EMR
Pros
I find it extremely user-friendly.
Cons
I have no complaints whatsoever.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10