NextGen Reviews

“Useful but not flexible enough”

Pros

I have found the practice management and scheduling modules really useful and I like the new bidirectional connection with the state immunizations registry.

Cons

It is not flexible to customize templates and deploying updates to clients is a real pain. As manual installation after each upgrade or hot fix consumes a lot of my time.

“A great product”

Pros

In the event that I have an issue, it is anything but difficult to get an agent on the telephone to help. The agents are delightful and are eager to walk you through the circumstance. I believe this product is simple to explore around, and precise with insurance data while checking eligibility.

Cons

It doesn’t check more insurance companies.

“Great product!”

Pros

The implementation team was great very patient with us and the platform is highly customizable and easy to navigate.

Cons

Weve encountered some minor issues that needed troubleshooting but nothing significant.

“EHR Software Meditouch”

Pros

It handles coding and Surescripts functions well including controlled substance prescriptions and faxing directly from the EHR.

Cons

Theres a considerable number of clicks or steps required.

“meditouch EMR”

Pros

I find it extremely user-friendly.

Cons

I have no complaints whatsoever.

“Great Software”

Pros

The setup process is straightforward and the cost is reasonable.

Cons

Unfortunately it lacks the capability for hospital billing.

“Faith Healthcare review”

Pros

Once youre trained it becomes very easy and quick to use.

Cons

At times there are too many options available for a specific system particularly in dermatology.

“Surprisingly easy”

Pros

I appreciate the instant feedback on claim submissions and how easy it is to track claims.

Cons

I faced challenges in setting up the template for printing to CMS-1500.

“Full of possibilities. Could use improvements”

Pros

Consistent improvements. There have been two item updates since we began with them earlier this year. Client administration has improved incredibly too. Almost every single time, whoever attends the customer service phone call, helps you with your problems. The system offers a variety of extraordinary things, like, simplicity of sending the payments from the clinicians to the billing division, seeing the accurate information that a patient got so you can converse with them all the more insightfully, getting loads of detail on the cases, rescheduling a patient starting with one day then onto the next.

Cons

The complaint emails, once they respond, get closed. Even if their response was not helpful and the issue still stands. The product is very reliant on location, which implies that everything has to be done in one place generating a great deal of work. In the event that you have numerous facilities, your specialists perform medical procedures in a few areas and they are outpatient or inpatient.

“Great service. using it for the better part of a decade.”

Pros

The EMR part of the program is simple to utilize. You can get to it from work to anywhere. I did my billings from the Bahamas one year. It makes meeting the important use criteria exceptionally basic and does a large portion of the work for you, where other competitors are considerably more difficult and cumbersome. The monthly cost incorporates all updates and backing, which is quite useful. They have an incredible learning site and you can get to the data on updates whenever.

Cons

I feel the system works differently in different locations because the billing system is lagging in New York State as it lacks the NYS Medicaid form, and if you want one you have to pay additional charges. Because of the NYS insurances, the secondary billings when not automatically updated can be a big hassle. Resulting in manually producing and sending every claim for every section to the insurance payment. The customer care often does not follow up on issues.

“EHR review for small hospital”

Pros

Theres not much to complain about although the sales team tends to oversell it.

Cons

Initially sold as a full-service solution support now tends to be pushed towards a knowledge base type solution after changing companies.

“NextGen is a pretty robust amulatory care PM/EHR”

Pros

Customer support has significantly improved recently. Theyre willing to collaborate to tailor functionalities to our needs offering a lot of configurability. Theyve been instrumental in helping us meet Meaningful Use requirements.

Cons

Everything operates on a modular basis requiring separate purchases for components like RTS Population Health HIE and patient portal. Besides the initial cost additional monthly fees make it expensive to maintain. Theres also a disconnect between the PM and the EHR leading to double documentation or the need to switch between the two.

“medical biller”

Pros

This program is incredibly intuitive and easy to navigate.

Cons

I couldnt find anything to dislike about the product.

“Awesome Products”

Pros

I found both Software Advice and MediTouch vendor to be transparent about their product when I was researching. The pricing is flexible and budget-friendly and the software itself is simple to use.

Cons

Onsite vendor support is non-existent necessitating payment for a third party. However being cloud-based helps cut significant costs.

“It was difficult to learn but once done is easy breazy”

Pros

I appreciate how the company handles inquiries and addresses concerns about their product.

Cons

Implementing it into an existing system proves challenging.

“Clinically Useless. Lost Productivity. Cryptic data entry/retrieval”

Pros

Product support was disappointingly unhelpful. The Nextgen system itself is cumbersome requiring numerous clicks for simple tasks. Its inefficient and frustrating to use.

Cons

The response to problems was often Its being addressed in the next version rollout. This led us to perceive it as a half-baked EMR posing risks to patient care and liability concerns. We ultimately abandoned it due to its limitations in meaningful use data collection and poor clinical utility.

“Easy to use”

Pros

The simplicity document management and reporting capabilities are commendable.

Cons

Setup relies heavily on self-guidance so the time it takes depends on the individuals availability to dedicate to setup.

“Meditouch Biling”

Pros

The product is user-friendly and the vendor is accommodating. Id recommend giving it a try compared to other options. It becomes more effective with use and support is generally reliable.

Cons

There was a learning curve to start using the offering taking slightly longer than my previous system to grasp.

“i love the ease of use. the software truely is user friendly”

Pros

Its very intuitive to learn and operate. I particularly like its user-friendly interface and comprehensive features for medical administration.

Cons

Honestly theres nothing about it that I didnt like. Keep up the good work!

“User since 2011”

Pros

The EMR component is straightforward to use accessible from anywhere and simplifies meeting Meaningful Use criteria. The inclusive monthly pricing covers updates and support making it a cost-effective solution. The learning resources are also excellent for staying updated on new features.

Cons

The billing aspect of the system falls short for New York State users. It lacks compatibility with NYS Medicaid forms and struggles with secondary billing posting especially for New York State insurances. Manual processing for claims and lack of follow-up on support inquiries were recurring issues.