NextGen Reviews

“Satisfied with MediTouch HealthFusion

Pros

Personalizing the system with familiar forms and adding editable PDFs is a significant advantage. It caters to users of all levels of computer proficiency. The frequent updates ensure compliance with Meaningful Use requirements.

Cons

I wish the system would tailor the money postings to each user. Weekend customer support is lacking causing workflow disruptions.

“AVOID! Drains Resources at all levels

Pros

Unfortunately it falls short lacking even updated HCC codes. It fails to deliver on its promises.

Cons

The system is too buggy with numerous pop-ups and clicks. Its local server-based setup is outdated and the user interface varies by specialty.

“Exceptional Product.

Pros

The product is user-friendly with amazing customer support. Its updated regularly and offers great value for the price. The vendor has done an excellent job with this product and I am highly satisfied.

Cons

The reports are overly complex which is my only complaint.

“So much room to improve

Pros

While it holds promise the EMRs functionality is limited by its performance issues.

Cons

Frequent freezing and data loss issues coupled with poor customer service make the experience frustrating.

“AVOID THIS INEFFICIENT, BUGGY EHR LIKE THE PLAGUE!

Pros

Theres little to praise about this EHR its arguably the worst on the market. It feels outdated and fails to live up to expectations.

Cons

Its inefficient glitchy and slow with extremely poor customer support post-sale.

“Pediatric review of MediTouch

Pros

Its easy to use customizable and frequently updated. Customer support is readily available and efficient.

Cons

The touchscreen buttons sometimes feel too small to navigate comfortably.

“It's great!

Pros

The system is user-friendly experiences minimal downtime and prioritizes security and HIPAA compliance.

Cons

Some reporting features are missing and others lack the desired functionality.

“Medical Biller/Coder

Pros

The EMR is user-friendly with prompt responses from customer support. Finding EOBs is straightforward.

Cons

Automatic deposit doesnt always post to accounts if the patient owes money.

“NextGen and WWC

Pros

Local NextGen support is excellent but non-local support lacks effectiveness. Ad hoc reporting is a valuable feature.

Cons

The system feels outdated and a web-based interface would offer better functionality and modernity.

“Great Software.

Pros

Uploading documents and inputting information is effortless and straightforward.

Cons

I genuinely have no dislikes about the software its the easiest Ive ever used.

“Overly complex with too many clicks

Pros

it stores all of our medical records in a single, centralized location which is great.

Cons

Honestly I find it overly complex because it requires too many clicks to get things done.

“Way too Complex For a Little Clinic

Pros

Its an all-encompassing system that caters to various needs.

Cons

Its complexity makes it challenging to use for individuals without advanced computer skills.

“Efficient with smooth syncing

Pros

I am really impressed by the variety of dynamics this software provides. It's very easy to navigate and the syncing works smoothly which makes the whole system efficient for our environment.

Cons

One thing I find really frustrating is how it tightly controls what can be removed from the system. For instance, if I enter an incorrect address for a client, I cannot fix it myself. Means I have to submit a ticket to NextGen and wait for them to make the correction. That forces me to pause work, introduces delays into the process and makes sorting out simple mistakes unnecessarily more difficult.

“I train all staff to use NextGen and collect the data for PCMH & MU.

Pros

This intelligent program efficiently captures data when appropriately utilized.

Cons

While comprehensive the systems complexity sometimes feels overwhelming especially for non-medical uses and reports.

“Clerical/EPM

Pros

Its simple to use and learn with clear accounting and billing features.

Cons

The speed is lacking and customization of SOAP notes requires submitting tickets for assistance.

“One year of Meditouch now!

Pros

Transitioning to Meditouch EHR was a positive experience. Despite some initial adjustments its proven to be a good fit for my medical office.

Cons

My experience with Meditouch has been unique and challenging due to my offices complexity and billing needs.

“User-friendly

Pros

It is easy to use and fits all my needs.

Cons

Its seldom takes a little bit time to display information. Occasionally slow.

“Highly customizable for rheumatology

Pros

I really appreciate how customizable NextGen is. Working in a rheumatology clinic, we've relied on NextGen for the last six years and my overall impression has been positive. Even though the platform didn't come preconfigured for our specialty, I managed to build and tweak templates myself to match our workflow without much trouble.

Cons

Sometimes the system feels stubborn. I have faceed SQL errors fairly often and while those problems might stem from our hosting rather than the application itself we're not certain, they haven't been a major disruption overall, so they haven't seriously impacted our day-to-day operations.

“No Encryption

Pros

NextGens lack of encrypted data is a significant concern for compliance with HIPAA/HITRUST requirements.

Cons

The lack of encryption poses a significant security risk and violates HIPAA/HITRUST regulations.

“Just as bad or worse than any other EHR

Pros

While it communicates with my billing company and handles insurance eligibility checks and eRx its not without flaws particularly in pharmacy searches.

Cons

There are numerous issues with the software from ineffective word searching to poor formatting and usability.