NextGen Reviews

“One year of Meditouch now!”

Pros

Transitioning to Meditouch EHR was a positive experience. Despite some initial adjustments its proven to be a good fit for my medical office.

Cons

My experience with Meditouch has been unique and challenging due to my offices complexity and billing needs.

“User-friendly”

Pros

It is easy to use and fits all my needs.

Cons

Its seldom takes a little bit time to display information. Occasionally slow.

“Highly customizable for rheumatology”

Pros

I really appreciate how customizable NextGen is. Working in a rheumatology clinic, we've relied on NextGen for the last six years and my overall impression has been positive. Even though the platform didn't come preconfigured for our specialty, I managed to build and tweak templates myself to match our workflow without much trouble.

Cons

Sometimes the system feels stubborn. I have faceed SQL errors fairly often and while those problems might stem from our hosting rather than the application itself we're not certain, they haven't been a major disruption overall, so they haven't seriously impacted our day-to-day operations.

“No Encryption”

Pros

NextGens lack of encrypted data is a significant concern for compliance with HIPAA/HITRUST requirements.

Cons

The lack of encryption poses a significant security risk and violates HIPAA/HITRUST regulations.

“Just as bad or worse than any other EHR”

Pros

While it communicates with my billing company and handles insurance eligibility checks and eRx its not without flaws particularly in pharmacy searches.

Cons

There are numerous issues with the software from ineffective word searching to poor formatting and usability.

“MediTouch”

Pros

Highly customizable and optimized for iPad use this web-based platform also offers robust practice management features.

Cons

Default settings like pre-printing DEA numbers on prescriptions can be inconvenient and unwanted.

“Great cloud based system”

Pros

Our offices first EMR experience with this software was satisfying. The built-in care plans and pediatric templates were particularly impressive.

Cons

Transitioning between the EHR and practice management sides could be smoother especially on the iPad.

“Medical Biller/Business Owner”

Pros

Ive had a great experience using this app for my business and would highly recommend it. It has significantly benefited my business operations.

Cons

As a newcomer I havent encountered any complaints about the software yet.

“Great Information When the Portal Works.”

Pros

I appreciate the ability to contact my provider access lab results and request refills online.

Cons

Ive encountered numerous functionality issues with the system and theres no helpdesk or support available to report these problems.

“It used to be great, but since ICD-10, the quality has plummeted.”

Pros

Its designed for Apple products and while the billing software is decent it still requires some improvements.

Cons

Recent software updates have been disappointing and customer support is lacking with virtually no IT feedback.

“Meditouch EHR review”

Pros

Most patients find it easy to navigate. Customizing coding groups and blueprints is beneficial.

Cons

Troubleshooting when issues arise needs improvement. Long wait times on the phone and delays in resolving simple issues disrupt our patient flow.

“Comprehensive with lots of pop ups”

Pros

This system has everything necessary for eye care including optical insurance billing patient portal and emailed prescriptions.

Cons

Often I find myself entering the same information multiple times across different templates or sections to fulfill meaningful use requirements. Its frustrating that one answer doesnt populate all the necessary fields.

“Customize to your workflow”

Pros

NextGen allows us to tailor templates documents and reports to our clinics workflow. The Cardiology templates provide a quick overview of a patients cardiac history and procedures. Participating in weekly focus group meetings helps shape future product development.

Cons

Sometimes upgrade release dates get pushed back. NextGens approach of releasing fixes without a complete upgrade is beneficial.

“NextGen Practice Management Fan”

Pros

The practice management tools and reporting are automated and offer incredible flexibility. They allow for tracking information auto tasking and generating various reports.

Cons

The EHR system isnt very intuitive yet. Many users complain about the excessive pop-ups and difficulty navigating templates.

“Single practicioner General Surgery practice”

Pros

MediTouch EHR is a fully customizable software solution thats intuitive and user-friendly.

Cons

Learning the software took time due to its excellent customization features. However once customized using the software became effortless and saved a lot of time.

“20 Years with the same Electonic Medical Record - NextGen”

Pros

We started using NextGen long before the era of mandates for electronic medical records. The systems flexibility allowed physicians to practice as they preferred. Adapting to Meaningful Use regulations required some adjustment but overall the experience has been positive since 1996.

Cons

My schedule often doesnt align with NextGens support schedule. As a nurse practitioner with limited administrative time I struggle to find opportunities to seek support.

“Mirth Connect Review - UTMC -”

Pros

With Mirth Connect creating new interfaces is quick especially with HL7 expertise. We can develop new interfaces in about an hour at UTMC. The tools also enable the automation of manual processes through SFTP jobs. Clustering multiple Mirth Appliances ensures continuous real-time clinical data delivery.

Cons

Overall Im quite satisfied with the product. NextGen and Mirth are reliable vendors and their support staff is always available to address any issues.

“Extremely slow”

Pros

it managed to finish the key tasks before the Patient Portal went live, successfully delivering the CCD, ADT and appointment data files and they also assisted with setting up Direct.

Cons

We found it extremely slow to address our needs, often taking ages even to assign a team member to an issue. Ultimately we only got the feeds integrated into the product thanks to the third-party assistance from TempDev and their unresponsiveness forced us to rely heavily on TempDev's external team for troubleshooting and implementation support.

“Easy to implement”

Pros

Implementation for small family medicine practices is straightforward and fast providing reliability and even a free iPad with the first subscription.

Cons

There seems to be a shortage of staffing/technical support but fortunately I havent encountered many issues since the software functions fine.

“NextGen EHR is worth the investment”

Pros

Weve collaborated effectively with the vendor and software to tailor it to our enterprise requirements aiding us in meeting various certifications like Meaningful Use and engaging with ACO organizations.

Cons

I find the ability to customize very helpful and can use it to my advantage but it might not be ideal for smaller clients.