NextGen Reviews

“Practice Management ROCKS”

Pros

Generating reports is swift and comprehensive covering a wide range of data for reporting purposes.

Cons

As a specialty clinic weve had some challenges with the EHR but the company is actively working on improvements.

“Review of NG”

Pros

The EPM is user-friendly easy to navigate while the EHRs usability varies depending on the individual.

Cons

My experience with the Patient Portal is mixed while some features are useful theres room for improvement especially in accommodating doctors needs.

“I love MediTouch PM Software”

Pros

The A/R features are exceptional ensuring prompt payment from commercial vendors and assisting in claim avoidance. Implementation was smooth and support has been consistently excellent. Overall its the best EMR Ive used.

Cons

Id appreciate a more efficient way to handle non-paid lines and streamline the billing process. Also having the ability to upload our own forms would be preferable over the current library.

“Happy with this vendor”

Pros

Tracking and maintaining Meaningful Use is effortless and the softwares mobile compatibility allows for convenient access. Linking to state vaccine registries was seamless and training was quick.

Cons

Being in different time zones poses a challenge for communication their office hours often dont align with ours which can be problematic.

“HealthFusion EHR Is Excellent”

Pros

HealthFusions web-based platform offers flexibility and accessibility from any device. Transitioning to ICD-10 was smooth and the built-in clearinghouse simplifies claims submission and insurance verification.

Cons

Occasionally Ive had to wait on hold for customer service assistance.

“Some good features overshadowed by Rigidity and poor support/training”

Pros

The softwares interface is visually appealing and it allows for easy editing of past visits.

Cons

The lack of customization options and inadequate training resources make navigating this platform challenging. Despite well-intentioned customer support responsiveness is lacking due to understaffing.

“Pediatric friendly templates and care plans!”

Pros

The ability to use the software on Macs and its cloud-based design enhance user-friendliness.

Cons

It would be beneficial to have more pediatric-friendly features like displaying parents names on patient charts and showing recommended vaccines and growth percentile.

“proven results with a certified, professional vendor”

Pros

The products specialty-specific ease of use and comprehensive integration coupled with the vendors responsiveness and communication are commendable.

Cons

Upgrades to the product are often problematic and invoicing from the vendor is not consistently timely.

“NextGen EPM and EHR Software”

Pros

NextGens EPM component excels in scheduling and reporting providing efficiency to our practice with dependable performance.

Cons

While the EHR wasnt initially designed for specialties the company is making efforts to cater to our needs and address issues promptly.

“Director, NextGen Information System”

Pros

The KBM is comprehensive with seamless integrations with the Practice Management system.

Cons

Mastering the extensive features of NextGen is challenging with limited staff. Though costly the technologys value in healthcare should be acknowledged by patients.

“NextGen EHR Review”

Pros

Custom content creation adds value for special projects.

Cons

Some updates seem to lack thorough QA testing compared to others.

“One of the best electronic health records!!”

Pros

Maneuvering within the system is straightforward and training has been effortless. The EHRs point-and-click system and pre-made templates streamline data entry and the vendors support is exemplary.

Cons

Our office has had positive experiences overall with no major complaints about the product.

“OK EHR but Terrible Customer Service”

Pros

Accessibility across various devices is a plus though mobile access would be a welcomed addition.

Cons

Customer service has been consistently disappointing with issues in responsiveness and account management.

“NextGen's EHR and EPM: Both providers and the patients in good hands.”

Pros

Timely responsiveness to CMS requirements and adherence to Meaningful Use standards are notable.

Cons

Hosting arrangements have resulted in occasional delays in resolving technical issues.

“Shockingly bad.”

Pros

Unfortunately I have no positive remarks about this.

Cons

Despite promises updates have been slow to arrive and have introduced performance issues. The current version suffers from sluggishness and inefficient interface design leading to frustration and inefficiency.

“First Time Entrepreneur”

Pros

The softwares user-friendliness allows for easy error correction saving time and hassle.

Cons

My biggest frustration with the vendor is the long wait times for phone support though most tasks can be completed online.

“I must be missing something....”

Pros

While it offers useful medical diagnostic tools some features that initially worked well have regrettably deteriorated over time.

Cons

There are numerous issues with the software including slow performance cumbersome navigation and glitchy behavior making it challenging to use efficiently.

“Pediatric Practice with 13 providers”

Pros

High quality and customer service with the added convenience of iPad compatibility.

Cons

Were satisfied with the systems regular improvements and overall performance.

“Poor Training and Support”

Pros

The web-based platform and user-friendly interface enhance accessibility and ease of use.

Cons

While the software is marketed as user-friendly it lacks crucial features for claims processing and customization and support is inadequate.

“The product as a whole has potential.”

Pros

The systems ease of use and responsive customer service are commendable particularly the insurance verification feature.

Cons

Integrating scheduling and EMR functionalities seamlessly would improve efficiency along with enhancements to the calendar feature.