Total 827 reviews
3.8
All reviews are from verified customers
Rating Distribution
5
Stars29%
4
Stars43%
3
Stars16%
2
Stars5%
1
Stars7%
Satisfaction score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Jeffrey
Medical Practice, 1-10 employees
More than a year
“Very Pleased
Pros
The adaptability of NextGen sets it apart from other software systems.
Cons
Having a formulary template tailored for Oncologists would be beneficial.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Laura
Medical Practice, N/A employees
Free Trial
“Opticians views
Pros
Scheduling and doctor notes are readily accessible enhancing patient information management.
Cons
The process of scanning color photos was excessively slow and time-consuming.
Rating Distribution
Ease of use
4
Value for money
3
Customer Support
6
Functionality
6
Patricia
Medical Practice, N/A employees
Free Trial
“NextGen as a Patient User
Pros
The format makes contacting physicians and staff for various administrative tasks simple allowing more time for clinical practice.
Cons
Administrative tasks require more time and email communication from patients tends to be lengthy. Clearer subject lines and flagging for date-sensitive messages would be helpful.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Alyson
Medical Practice, N/A employees
Free Trial
“Nextgen review
Pros
Being able to view notes from other physicians for each patient is a feature I like.
Cons
Navigating and locating specific items within the program is challenging.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
5
Holly
Medical Practice, N/A employees
Less than 6 Months
“Excellent!
Pros
MediTouch is well-designed with a user-friendly interface enhancing efficiency in my work.
Cons
I have no complaints the software serves its purpose well and has positively impacted our entire practice.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
8
Brent
Medical Practice, N/A employees
Less than a year
“Great product, easy to use
Pros
Its user-friendly nature and appealing layout make it easy to navigate.
Cons
Occasionally there are slow load times especially when multitasking with other functions.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
8
Functionality
10
Megan
Medical Practice, N/A employees
Less than 6 Months
“WHI billing
Pros
The eligibility verification tool stands out as the best feature helping us screen non-covered patients before rendering services and saving us significant collections efforts.
Cons
Despite being promised a call from the implementation team to discuss the process I havent received any communication since signing the contract.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
6
Functionality
8
Jason
Mental Health Care, N/A employees
Free Trial
“Consultant
Pros
Efficient and competitively priced with excellent customer service.
Cons
Follow-up can be lacking and response times to calls can be delayed.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Haim
Medical Practice, N/A employees
More than a year
“I like this product. Very easy to use.
Pros
Good customer service particularly helpful with billing inquiries. The system itself is easy to use.
Cons
Additional charges for fax service and the need for improvement in scanning documents are drawbacks.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Kimberly
Medical Practice, N/A employees
More than a year
“User-Friendly, Efficient EHR Solution
Pros
The ease of use is the standout feature of this product.
Cons
The separation between practice management and the inability to view future appointments from the EHR is frustrating.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
7
Functionality
8
Ginny
Medical Practice, N/A employees
More than a year
“3 years a user
Pros
Waiting times for tech support can be lengthy improvement in response times would be appreciated.
Cons
Several issues have been raised without resolution including note placement in the PM section missing co-pay amounts on claims and complexities in messaging between staff.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
6
Margaret
Medical Practice, N/A employees
More than a year
“This makes my life so much easier!
Pros
It prevents sending mistakes and the staff are consistently pleasant and helpful.
Cons
Overall I have nothing negative to say about the product or the service both are excellent.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Alternative Medicine, N/A employees
Less than 6 Months
“United Cannabis MediTouch Review
Pros
It streamlines the user interface allowing me to focus more on patient needs and saving me time.
Cons
While generally satisfied I believe the navigation between different parts of the application could be improved.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
6
Functionality
8
Russ
Medical Practice, N/A employees
Free Trial
“AllOfItMine
Pros
Works seamlessly for me and my laboratory needs.
Cons
I havent encountered any significant drawbacks with this product.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Alexander
Medical Practice, N/A employees
Less than 6 Months
“Easy to use
Pros
Trendy and efficient its likely to become a standard for doctors offices in the future.
Cons
Navigation could be smoother and I wish there was more customization for visual appearance.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
8
Functionality
10
David
Medical Practice, N/A employees
Less than 6 Months
“I enjoyed my experience.
Pros
The vendor has always been responsive to my inquiries.
Cons
Ive had no issues with this vendor they consistently meet my needs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Khayriyyah
Medical Practice, N/A employees
Free Trial
“MediTouch, single doc
Pros
I appreciate the incorporation of osteopathic features and the patient portal.
Cons
Navigating outside notes can be difficult at times and a more comprehensive dashboard would be beneficial.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
10
Functionality
8
Ana
Medical Practice, N/A employees
Free Trial
“MediTouch is awesome!
Pros
Its accuracy and thoroughness are commendable.
Cons
Its not the most user-friendly platform Ive used but it gets the job done.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
10
Functionality
6
Joseph
Medical Practice, N/A employees
Free Trial
“Great user interface with solid features
Pros
Updating and viewing records is straightforward and glitch-free with an intuitive interface.
Cons
I havent encountered anything that would deter me from continuing to use this excellent software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Justin
Medical Practice, N/A employees
Free Trial
“NextGen Review
Pros
It meets all legal requirements for EMRs covering all necessary aspects.
Cons
I dont believe this product suits the efficiency needs of an ophthalmology practice.
Rating Distribution
Ease of use
2
Value for money
6
Customer Support
3
Functionality
4