Total 827 reviews

3.8

All reviews are from verified customers

Rating Distribution

5

Stars

29%

4

Stars

43%

3

Stars

16%

2

Stars

5%

1

Stars

7%

Satisfaction score

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

J

Jeffrey

Medical Practice, 1-10 employees

More than a year

5.0
March 2015

Very Pleased

Pros

The adaptability of NextGen sets it apart from other software systems.

Cons

Having a formulary template tailored for Oncologists would be beneficial.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Laura

Medical Practice, N/A employees

Free Trial

2.0
March 2015

Opticians views

Pros

Scheduling and doctor notes are readily accessible enhancing patient information management.

Cons

The process of scanning color photos was excessively slow and time-consuming.

Rating Distribution

Ease of use

4

Value for money

3

Customer Support

6

Functionality

6

P

Patricia

Medical Practice, N/A employees

Free Trial

5.0
February 2015

NextGen as a Patient User

Pros

The format makes contacting physicians and staff for various administrative tasks simple allowing more time for clinical practice.

Cons

Administrative tasks require more time and email communication from patients tends to be lengthy. Clearer subject lines and flagging for date-sensitive messages would be helpful.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

A

Alyson

Medical Practice, N/A employees

Free Trial

3.0
February 2015

Nextgen review

Pros

Being able to view notes from other physicians for each patient is a feature I like.

Cons

Navigating and locating specific items within the program is challenging.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

5

H

Holly

Medical Practice, N/A employees

Less than 6 Months

4.0
February 2015

Excellent!

Pros

MediTouch is well-designed with a user-friendly interface enhancing efficiency in my work.

Cons

I have no complaints the software serves its purpose well and has positively impacted our entire practice.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

8

B

Brent

Medical Practice, N/A employees

Less than a year

4.0
February 2015

Great product, easy to use

Pros

Its user-friendly nature and appealing layout make it easy to navigate.

Cons

Occasionally there are slow load times especially when multitasking with other functions.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

8

Functionality

10

M

Megan

Medical Practice, N/A employees

Less than 6 Months

4.0
February 2015

WHI billing

Pros

The eligibility verification tool stands out as the best feature helping us screen non-covered patients before rendering services and saving us significant collections efforts.

Cons

Despite being promised a call from the implementation team to discuss the process I havent received any communication since signing the contract.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

6

Functionality

8

J

Jason

Mental Health Care, N/A employees

Free Trial

3.0
February 2015

Consultant

Pros

Efficient and competitively priced with excellent customer service.

Cons

Follow-up can be lacking and response times to calls can be delayed.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

H

Haim

Medical Practice, N/A employees

More than a year

4.0
February 2015

I like this product. Very easy to use.

Pros

Good customer service particularly helpful with billing inquiries. The system itself is easy to use.

Cons

Additional charges for fax service and the need for improvement in scanning documents are drawbacks.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

K

Kimberly

Medical Practice, N/A employees

More than a year

4.0
February 2015

User-Friendly, Efficient EHR Solution

Pros

The ease of use is the standout feature of this product.

Cons

The separation between practice management and the inability to view future appointments from the EHR is frustrating.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

7

Functionality

8

G

Ginny

Medical Practice, N/A employees

More than a year

4.0
February 2015

3 years a user

Pros

Waiting times for tech support can be lengthy improvement in response times would be appreciated.

Cons

Several issues have been raised without resolution including note placement in the PM section missing co-pay amounts on claims and complexities in messaging between staff.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

6

M

Margaret

Medical Practice, N/A employees

More than a year

5.0
February 2015

This makes my life so much easier!

Pros

It prevents sending mistakes and the staff are consistently pleasant and helpful.

Cons

Overall I have nothing negative to say about the product or the service both are excellent.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

David

Alternative Medicine, N/A employees

Less than 6 Months

4.0
February 2015

United Cannabis MediTouch Review

Pros

It streamlines the user interface allowing me to focus more on patient needs and saving me time.

Cons

While generally satisfied I believe the navigation between different parts of the application could be improved.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

6

Functionality

8

R

Russ

Medical Practice, N/A employees

Free Trial

4.0
February 2015

AllOfItMine

Pros

Works seamlessly for me and my laboratory needs.

Cons

I havent encountered any significant drawbacks with this product.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

A

Alexander

Medical Practice, N/A employees

Less than 6 Months

3.0
February 2015

Easy to use

Pros

Trendy and efficient its likely to become a standard for doctors offices in the future.

Cons

Navigation could be smoother and I wish there was more customization for visual appearance.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

8

Functionality

10

D

David

Medical Practice, N/A employees

Less than 6 Months

5.0
February 2015

I enjoyed my experience.

Pros

The vendor has always been responsive to my inquiries.

Cons

Ive had no issues with this vendor they consistently meet my needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

K

Khayriyyah

Medical Practice, N/A employees

Free Trial

4.0
February 2015

MediTouch, single doc

Pros

I appreciate the incorporation of osteopathic features and the patient portal.

Cons

Navigating outside notes can be difficult at times and a more comprehensive dashboard would be beneficial.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

10

Functionality

8

A

Ana

Medical Practice, N/A employees

Free Trial

3.0
February 2015

MediTouch is awesome!

Pros

Its accuracy and thoroughness are commendable.

Cons

Its not the most user-friendly platform Ive used but it gets the job done.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

10

Functionality

6

J

Joseph

Medical Practice, N/A employees

Free Trial

5.0
February 2015

Great user interface with solid features

Pros

Updating and viewing records is straightforward and glitch-free with an intuitive interface.

Cons

I havent encountered anything that would deter me from continuing to use this excellent software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

J

Justin

Medical Practice, N/A employees

Free Trial

1.0
February 2015

NextGen Review

Pros

It meets all legal requirements for EMRs covering all necessary aspects.

Cons

I dont believe this product suits the efficiency needs of an ophthalmology practice.

Rating Distribution

Ease of use

2

Value for money

6

Customer Support

3

Functionality

4