Total 827 reviews

3.8

All reviews are from verified customers

Rating Distribution

5

Stars

29%

4

Stars

43%

3

Stars

16%

2

Stars

5%

1

Stars

7%

Satisfaction score

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

J

Jillian

Hospital & Health Care, N/A employees

Free Trial

4.0
January 2015

Great EHR, affordable, love it.

Pros

Simple meets my needs well without major issues in the initial months of use.

Cons

It lacks specialization requiring customization for individual practices. Image constraints can distort uploaded photos.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

6

D

Daniel

Medical Practice, N/A employees

Free Trial

4.0
January 2015

4 Years of NextGen experience, utilization, and modification

Pros

NextGens comprehensive features including chart management image control and check-in segment make it stand out in the EMR market.

Cons

Dealing with unresolved system issues and waiting for fixes can be frustrating.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

8

C

Carmen

Medical Practice, N/A employees

Free Trial

4.0
January 2015

Very good easy to use

Pros

Its user-friendly making it easy to navigate and use.

Cons

While it can be slow at times overall its a valuable product that streamlines my work.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

F

Flora

Medical Practice, N/A employees

Free Trial

3.0
January 2015

Use NextGen every day for work

Pros

I find the software to run smoothly with minimal glitches.

Cons

I find the software challenging to navigate with numerous steps involved.

Rating Distribution

Ease of use

4

Value for money

10

Customer Support

4

Functionality

6

J

Josh

Medical Practice, N/A employees

Free Trial

4.0
January 2015

MediTouch was a good choice

Pros

Working with it is highly convenient and theyre open to tailoring it to my specific requirements.

Cons

I dont notice anything distinctive compared to other companies in the market.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

D

Danelle

Medical Practice, N/A employees

Free Trial

1.0
December 2014

Office manager ophthalmology

Pros

Transitioning from EPM to EHR is seamless.

Cons

Overall Im dissatisfied. The templates and customer service are sluggish and complicated.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

4

V

Vivian

Medical Practice, N/A employees

Free Trial

3.0
December 2014

Pretty good overall

Pros

The greatest advantage of HealthFusion is its web-based nature backed by US-based tech support. It only requires basic equipment like a computer and internet access. Plus all data maintenance is handled externally. The accessibility from anywhere is a huge perk for me especially when needing to access information remotely. The prompt and meaningful tech support adds to its appeal.

Cons

HealthFusion charges a fixed rate per provider each month regardless of usage which can be costly for part-time providers.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

A

Andrea

Medical Practice, N/A employees

Free Trial

3.0
December 2014

Cloud-based EMR system with positive and negative featuers

Pros

Its cloud-based system is accessible from any computer with an internet connection eliminating the need for server linkage.

Cons

Occasionally there are system lags likely due to bandwidth issues causing delays in charting and long customer support wait times.

Rating Distribution

Ease of use

8

Value for money

5

Customer Support

6

Functionality

8

T

Tien

Medical Practice, N/A employees

Free Trial

5.0
December 2014

Very user-friendly and good support staff too

Pros

The implementation process was straightforward and the support staff was present throughout. The billing platform was notably user-friendly.

Cons

As its tailored for primary care I often need to customize steps and templates for our dermatology practice.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

J

Jolene

Medical Practice, N/A employees

Free Trial

4.0
December 2014

EHR SOFTWARE

Pros

Compared to other software options the price aligns well with our objectives.

Cons

During implementation it was hard to reach live assistance immediately. On-site support during the first week would have been beneficial.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

M

Mark

Medical Practice, N/A employees

Free Trial

4.0
December 2014

Thumbs up for Meditouch

Pros

I appreciate the seamless integration between PM and EHR along with the available customization options.

Cons

Customizing parts of the exam template and documents is cumbersome.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

5

L

Luis

Medical Practice, N/A employees

Free Trial

5.0
December 2014

Medical Assistant

Pros

I have no complaints about MediTouch its user-friendly even for those with basic knowledge.

Cons

I cant find anything to dislike about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Ara

Medical Practice, N/A employees

Free Trial

2.0
December 2014

I wish NextGen was more user-friendly

Pros

The abundance of options and the detailed input required for various tasks are aspects I appreciate.

Cons

More personalized training with a NextGen employee would have been preferable over self-guided training.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

4

Functionality

4

M

Marsh

Medical Practice, N/A employees

Free Trial

1.0
November 2014

Record patient encounters with diabetes and AW visits

Pros

Its colorful interface adds to its appeal.

Cons

Retrieving information across the site is inconvenient with no auto-population into encounters or templates.

Rating Distribution

Ease of use

2

Value for money

3

Customer Support

2

Functionality

2

M

Maria

Medical Practice, N/A employees

Free Trial

2.0
November 2014

Medical assistant

Pros

Its speed and efficiency in finding what I need are commendable.

Cons

Despite occasional slow functionality it still serves its purpose.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

4

Functionality

4

C

Carla

Medical Practice, 1-10 employees

Free Trial

1.0
November 2014

HealthFusion

Pros

While user-friendly it lacks the capability to handle advanced detailed requirements.

Cons

Certain tasks are challenging due to HealthFusions lack of detail.

Rating Distribution

Ease of use

2

Value for money

3

Customer Support

2

Functionality

2

F

Flor

Medical Practice, N/A employees

Free Trial

3.0
November 2014

HealthFusion

Pros

Its aesthetic appeal and compatibility with both Windows and Apple systems are noteworthy.

Cons

Its frustrating that the software crashes frequently.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

J

Jennifer

Medical Practice, N/A employees

Free Trial

4.0
November 2014

It's awesome!

Pros

It significantly speeds up and simplifies our tasks.

Cons

Periodic freezing occurs and simultaneous work on the same patient isnt possible.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

8

J

Jessica

Medical Practice, N/A employees

Free Trial

4.0
November 2014

It's okay.

Pros

Its ease of use and appealing interface are notable.

Cons

There are times when the system is slow and unresponsive.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

M

Maricruz

Medical Practice, N/A employees

Free Trial

4.0
November 2014

Love it. So simple and easy to function.

Pros

Navigating the product is straightforward.

Cons

Simultaneous use of an e-chart for the same patient by two people isnt supported.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7