Total 832 reviews

3.8

All reviews are from verified customers

Rating Distribution

5

Stars

29%

4

Stars

43%

3

Stars

17%

2

Stars

5%

1

Stars

6%

Satisfaction score

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

D

David

Pharmaceutical, N/A employees

Less than 6 Months

5.0
February 2015

I enjoyed my experience.

Pros

The vendor has always been responsive to my inquiries.

Cons

Ive had no issues with this vendor they consistently meet my needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

K

Khayriyyah

Pharmaceutical, N/A employees

Free Trial

4.0
February 2015

MediTouch, single doc

Pros

I appreciate the incorporation of osteopathic features and the patient portal.

Cons

Navigating outside notes can be difficult at times and a more comprehensive dashboard would be beneficial.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

10

Functionality

8

A

Ana

Pharmaceutical, N/A employees

Free Trial

3.0
February 2015

MediTouch is awesome!

Pros

Its accuracy and thoroughness are commendable.

Cons

Its not the most user-friendly platform Ive used but it gets the job done.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

10

Functionality

6

J

Joseph

Pharmaceutical, N/A employees

Free Trial

5.0
February 2015

Great user interface with solid features

Pros

Updating and viewing records is straightforward and glitch-free with an intuitive interface.

Cons

I havent encountered anything that would deter me from continuing to use this excellent software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

J

Justin

Pharmaceutical, N/A employees

Free Trial

1.0
February 2015

NextGen Review

Pros

It meets all legal requirements for EMRs covering all necessary aspects.

Cons

I dont believe this product suits the efficiency needs of an ophthalmology practice.

Rating Distribution

Ease of use

2

Value for money

6

Customer Support

3

Functionality

4

J

Jillian

Healthcare, N/A employees

Free Trial

4.0
January 2015

Great EHR, affordable, love it.

Pros

Simple meets my needs well without major issues in the initial months of use.

Cons

It lacks specialization requiring customization for individual practices. Image constraints can distort uploaded photos.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

6

D

Daniel

Pharmaceutical, N/A employees

Free Trial

4.0
January 2015

4 Years of NextGen experience, utilization, and modification

Pros

NextGens comprehensive features including chart management image control and check-in segment make it stand out in the EMR market.

Cons

Dealing with unresolved system issues and waiting for fixes can be frustrating.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

8

C

Carmen

Pharmaceutical, N/A employees

Free Trial

4.0
January 2015

Very good easy to use

Pros

Its user-friendly making it easy to navigate and use.

Cons

While it can be slow at times overall its a valuable product that streamlines my work.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

F

Flora

Pharmaceutical, N/A employees

Free Trial

3.0
January 2015

Use NextGen every day for work

Pros

I find the software to run smoothly with minimal glitches.

Cons

I find the software challenging to navigate with numerous steps involved.

Rating Distribution

Ease of use

4

Value for money

10

Customer Support

4

Functionality

6

J

Josh

Pharmaceutical, N/A employees

Free Trial

4.0
January 2015

MediTouch was a good choice

Pros

Working with it is highly convenient and theyre open to tailoring it to my specific requirements.

Cons

I dont notice anything distinctive compared to other companies in the market.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

D

Danelle

Pharmaceutical, N/A employees

Free Trial

1.0
December 2014

Office manager ophthalmology

Pros

Transitioning from EPM to EHR is seamless.

Cons

Overall Im dissatisfied. The templates and customer service are sluggish and complicated.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

4

V

Vivian

Pharmaceutical, N/A employees

Free Trial

3.0
December 2014

Pretty good overall

Pros

The greatest advantage of HealthFusion is its web-based nature backed by US-based tech support. It only requires basic equipment like a computer and internet access. Plus all data maintenance is handled externally. The accessibility from anywhere is a huge perk for me especially when needing to access information remotely. The prompt and meaningful tech support adds to its appeal.

Cons

HealthFusion charges a fixed rate per provider each month regardless of usage which can be costly for part-time providers.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

A

Andrea

Pharmaceutical, N/A employees

Free Trial

3.0
December 2014

Cloud-based EMR system with positive and negative featuers

Pros

Its cloud-based system is accessible from any computer with an internet connection eliminating the need for server linkage.

Cons

Occasionally there are system lags likely due to bandwidth issues causing delays in charting and long customer support wait times.

Rating Distribution

Ease of use

8

Value for money

5

Customer Support

6

Functionality

8

T

Tien

Pharmaceutical, N/A employees

Free Trial

5.0
December 2014

Very user-friendly and good support staff too

Pros

The implementation process was straightforward and the support staff was present throughout. The billing platform was notably user-friendly.

Cons

As its tailored for primary care I often need to customize steps and templates for our dermatology practice.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

J

Jolene

Pharmaceutical, N/A employees

Free Trial

4.0
December 2014

EHR SOFTWARE

Pros

Compared to other software options the price aligns well with our objectives.

Cons

During implementation it was hard to reach live assistance immediately. On-site support during the first week would have been beneficial.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

M

Mark

Pharmaceutical, N/A employees

Free Trial

4.0
December 2014

Thumbs up for Meditouch

Pros

I appreciate the seamless integration between PM and EHR along with the available customization options.

Cons

Customizing parts of the exam template and documents is cumbersome.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

5

L

Luis

Pharmaceutical, N/A employees

Free Trial

5.0
December 2014

Medical Assistant

Pros

I have no complaints about MediTouch its user-friendly even for those with basic knowledge.

Cons

I cant find anything to dislike about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Ara

Pharmaceutical, N/A employees

Free Trial

2.0
December 2014

I wish NextGen was more user-friendly

Pros

The abundance of options and the detailed input required for various tasks are aspects I appreciate.

Cons

More personalized training with a NextGen employee would have been preferable over self-guided training.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

4

Functionality

4

M

Marsh

Pharmaceutical, N/A employees

Free Trial

1.0
November 2014

Record patient encounters with diabetes and AW visits

Pros

Its colorful interface adds to its appeal.

Cons

Retrieving information across the site is inconvenient with no auto-population into encounters or templates.

Rating Distribution

Ease of use

2

Value for money

3

Customer Support

2

Functionality

2

M

Maria

Pharmaceutical, N/A employees

Free Trial

2.0
November 2014

Medical assistant

Pros

Its speed and efficiency in finding what I need are commendable.

Cons

Despite occasional slow functionality it still serves its purpose.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

4

Functionality

4