NextGen Reviews

“Simple and tailorable across devices”

Pros

whether I am on a desktop, laptop or tablet its easy to move around and the ability to tailor forms and templates is really helpful.

Cons

What frustrates me is the very limited ability to customize e-statements and it's also difficult for patients to complete online payments through the patient portal which I find inconvenient.

“User friendly for records and billing”

Pros

NextGen EHR system is very user friendly and it helps me ensure my patients medical records satisfy the proper standards so I capture all required elements needed for accurate billing.

Cons

Occasionally I struggle with linking nursing-home visit dictations between NextGen and our billing software, especially when those encounters happen outside a traditional office environment which makes the billing workflow more complicated.

“Easy and user-friendly documentation”

Pros

For me, documenting patient encounters in this EHR is pretty easy and very user-friendly.

Cons

Lately I have been experiencing frequent service interruptions right in the middle of my workday while I am seeing patients.

“frustratingly difficult to manage controlled substances”

Pros

honestly nothing positive i can think of

Cons

The medication section is frustrating. I find it particularly hard to manage controlled substances within the system.

“Smart phrases make scribing easy”

Pros

When I am scribing, the smart phrases really take the work out of it and I can easily rearrange my pages however I need to.

Cons

Occasionally the app is glitchy and runs slowly, so I have to be patient when I am using it.

“Not so good”

Pros

Scheduling and billing processing are mostly straightforward.

Cons

Frequent server issues with extended downtime and weak customer service have been problematic for our medical practice.

“Seamless integration with Centricity”

Pros

The seamless integration with Centricity is a major plus, and the software is userfriendly.

Cons

Attachments are limited to 5MB, and patients cant send attachments when replying to a message.

“NextGen for FQHC”

Pros

My experience has been positive once I learned the ins and outs of the program.

Cons

Simplifying some processes to reduce confusion among users would be beneficial.

“Best EHR for Healthcare VA”

Pros

I like the user-friendliness and the shortcuts that simplify navigation in this software.

Cons

It would be helpful if the software could autosave typed notes to prevent retyping.

“Really, can't we get the physician interface beyond Windows 95?”

Pros

The software generally starts up smoothly each morning.

Cons

The physician interface is subpar, requiring numerous clicks and the use of subordinate windows for patient interactions. The software design feels clunky, and there are ongoing expensive charges for updates and addons.

“Not bad but it had to grow on me”

Pros

Billing chart entry becomes manageable with time and charge entry provides a step-by-step approach.

Cons

The customer service experience was suboptimal particularly during deployment. Restrictions on database customization were limiting and support for initial office setup was lacking.

“Good Filters”

Pros

The filtering options, allowing for precise lead characteristics selection, are valuable. Choosing lead types like shared or exclusive leads has benefits, with exclusive leads being less inundated with phone call propositions.

Cons

The entered lead features sometimes do not match the received leads, such as household income accuracy. Lack of reimbursement for incorrect lead contact information can result in financial losses.

“Very useful easy and fast”

Pros

NextGen proves highly user-friendly and straightforward. The ease of use and quick navigation are standout features.

Cons

No notable drawbacks are mentioned.

“NextGen review”

Pros

The software boasts a simple user interface and avoids unnecessary features.

Cons

A minor inconvenience is the need to manually click in the username/password areas during startup rather than having the cursor autopopulate them.

“A business platform with a lot of potential”

Pros

This system serves as a powerful, all-in-one hub for our core operations. It excels at launching administrative workflows, providing real-time asset tracking, and building detailed support processes. I rely on it for a wide range of critical tasks: managing encrypted data, tweaking sales settings, overseeing HR records, and creating custom purchasing flows. Its robust budgeting and inventory tools provide valuable insights, and it effectively digitizes projects for accurate sales support and billing

Cons

It struggles significantly with technical reliability during collaborative, data-heavy operations. Its underlying architecture seems to falter when handling large volumes of source metadata, causing delays in saving data to our cloud and failures in downloads and storage integrations. These issues, which appear linked to features like password autosave and support checks, actively harm our asset management. As a result, I frequently have to intervene to manually correct and moderate information flow, requiring extra maintenance before the system stabilizes.

“Pros and Cons”

Pros

The software is used daily, and although the PM side can be challenging, the EHR side is wellreceived by staff and doctors. The scheduler is easy to read, and billing offers extensive tracking options.

Cons

Billing can be cumbersome, requiring multiple steps for payment corrections. Transitioning from keyboard to mouse for various tasks can disrupt workflow.

“NextGen Healthcare”

Pros

NextGen is highly user-friendly, efficient for organizing patient information, and customizable. It accommodates a wide range of features.

Cons

Infrequent server downtime is the only issue mentioned.

“Next Gen Software”

Pros

The software streamlines note-taking for doctors and allows easy access to patient medical records.

Cons

Software crashes are the only notable issue mentioned.

“Visually clean and simple scheduling”

Pros

The NextGen Office interface is visually appealing to me since it stays uncluttered and I find it much simpler to keep appointment schedules organized.

Cons

I wish the system offered a wider range of customizable appointment types so I could have greater flexibility when scheduling my patients.

“4-year-old billing sorting bug cripples our daily workflow”

Pros

I am impressed by how NextGen ties together every piece of a patient's record. I can navigate from encounter notes straight to claims, insurance details and more without juggling multiple systems which really streamlines my workflow.

Cons

My only real complaint concerns the sorting on the Secondary Billing list. This has been a known problem for at least four years as the list simply won't sort correctly and it significantly disrupts my work. I wish they'd address it right away but the company treats it as a low priority while we feel the opposite. They don't seem to understand how much slower this makes us, given the large number of claims our practice handles. Because of that high volume, the inefficient sorting creates constant bottlenecks and wastes a lot of time every day.