NextGen Reviews

“Use it daily”

Pros

The software is loved for its convenience in note-taking and accessing patient medical records.

Cons

Occasional crashes are the only concern raised.

“Challenging program for outpatient practice”

Pros

The software offers a clear interface and reasonable cost, with easy account creation and login.

Cons

Occasional glitches and difficulty in reaching customer support are noted concerns.

“Confusing”

Pros

I appreciate the ability to locate documents by date and the organizational aspect. Images and orders are reasonably easy to find.

Cons

My experience with this software was perplexing and complicated. I found it challenging to use and felt it was slow.

“An amateurish and unusable system”

Pros

there wasn't any in-person training and it genuinely wasn't even offered... really at all.

Cons

There's no way to cc a provider. Seriously. In my experience every professional medical note I have ever worked with allows copying another provider and that's a basic medico-legal necessity. I'd recommend adding a cc feature so you can copy the referring provider, a consultant or another relevant party on the note, just like an email. I cannot order DME supplies. It's astonishing this hasn't been addressed. The suggested workaround was to create a Consultation. So I am supposed to Consult just to order a CPAP mask? Really. I am not sure how many neurologists use this platform and the neurologic exam is varied and complex but large sections of it cannot be documented in this system at all geghenhalten, cogwheel rigidity, turning en bloc, gait apraxia, shuffling gait, spontaneous retropulsion, sensory ataxic gait, pronation, drift, internuclear ophthalmoplegia, astasia/abasia, transcortical aphasia and I could go on and on. Being able to record a clinician's primary exam seems like a fundamental EMR requirement. When I order an in-house procedure to be scheduled it posts the charge into procedure coding exactly the same way as completed procedure documentation which is illogical and creates extra work to reverse billing that should never have been posted. Billing a procedure when it is performed is correct but billing it when merely ordered for scheduling is wrong and potentially illegal. There is no database of specialty labs that a neurologist would use for, let's say, MS, NMO or MG and those panels cannot be added. So let's see. I cannot properly document my exam, I cannot order DME, I cannot order a special lab without having to go into the backend and undo billing for something that hasn't even been scheduled and I cannot cc my referring providers. Wow this system feels amateurish and absolutely not ready for prime time.

“NextGen is not user friendly”

Pros

The layout is somewhat legible, and there are instances where clicking on a box provides instant access to various options, although customization can be cumbersome.

Cons

Excessive tabs, scrolling, and buttonclicking make exam chart completion timeconsuming. The systems layout design is inefficient in utilizing monitor real estate.

“One of the best EHR Vendors around”

Pros

I've had a positive experience with this software and its auxiliary products. The commitment to customer success with new technologies under new leadership is commendable.

Cons

I wish NextGen had a stronger presence in the hospital industry especially regarding its API and interoperability stack.

“Limited Customization and Difficult Corporate Team”

Pros

Offers standard EMR and Practice Management functionality, suitable for basic patient encounter tracking.

Cons

Transferring from other EMRs is exceptionally challenging, requiring substantial manpower or costly migration rates. Account management and customer support teams lack organization and efficiency. The pricing structure can result in significant fees for unused licenses.

“Nextgen healthcare”

Pros

This healthcare plan offers impressive benefits, particularly for covering copays.

Cons

There can be delays in benefits activation and acceptance by healthcare providers. Some services may not be covered.

“Previous User”

Pros

The software allows multiple departments to share client information while limiting access for some providers.

Cons

The software is non-user friendly particularly for behavioral health limiting paperless file management and causing issues regarding where information can be stored.

“NextGen Healthcare-Still a leader in Patient/Physician communication”

Pros

Despite the system being phased out in some areas, it provides access to older records and offers comprehensive options.

Cons

The dominance of more complex systems is a drawback, with limitations experienced at some physicians offices.

“Healthfusion”

Pros

The Practice Management side is favored for its ease of use and navigational tabs. The side tab for reviewing previous visits is appreciated.

Cons

The clinic side lacks connectivity to the Immunization Registry. Fees for E-fax are disliked and difficulties in downgrading the software are noted. Customer support interactions left a negative impression.

“Medical Records/ Information”

Pros

The ability to schedule appointments online and access medical records and information from anywhere is appreciated, along with various helpful features.

Cons

Communication delays in scheduling and interactions with healthcare providers are observed, taking up to two days or more.

“Don't waste your hard work or time trying to use or implement.”

Pros

None. This software ranks as one of the worst in comparison to others.

Cons

The software's implementation customer service is unimpressive with inefficient and unorganized teams. Setup is challenging and transferring from other EMRs can be labor-intensive. Switching to other EMR programs often results in improved efficiency. Records can be held hostage causing legal issues.

“Powerful But Steep Learning Curve”

Pros

NextGen stands out for its robustness and high level of customization, making it a versatile EHR and practice management suite. Hosting it on premise with a powerful SQL server enhances its performance.

Cons

The software has a challenging learning curve, and its advisable to have an onsite Subject Matter Expert SME. Licensing costs are high, and it demands substantial server and PC resources for optimal performance.

“Very intuitive healthcare EMR”

Pros

NextGen impresses me with its intuitive user interface, catering to new users. It offers various approaches and tabs to suit different user preferences, making it favored by many ophthalmic clinics.

Cons

Integrating glasses prescriptions and optical sales within the same EMR system would improve efficiency, as the current setup can lead to issues with charting.

“NextGen Healthcare”

Pros

NextGens cloudbased nature, comprehensive integration of clinical and billing aspects, regular updates, and responsive customer support contribute to a generally positive experience.

Cons

The user interface on the clinical side has room for improvement. Frequent downtime incidents, even if less consistent than before, still impact office operations.

“family physician review”

Pros

NextGen Office is my favorite software because I like it for its ease of completing patient notes during examinations.

Cons

Occasional slowness and screen freezes during peak global usage times are noted issues. Furthermore, customized reports are reported to be malfunctioning.

“It is ok”

Pros

The login and log out process is easy to navigate.

Cons

No specific comments or drawbacks mentioned.

“How I spent my summer vacation OR Why I like my Nextgen Software program”

Pros

NextGen Office's design by physicians in the SOAP format offers an intuitive experience. It is praised for its support for freelancing the subjective paragraph and excellent tech support.

Cons

The software lacks a 5-day option in the Rx number of days section and the absence of integration for glasses prescriptions and optical sales in one EMR system is noted.

“Shady ethical practices”

Pros

The accessibility of the cloud and ease of free text entry are things I like about this software.

Cons

The company's handling of billing and communication between departments is criticized, with difficulties in closing accounts and lack of coordination mentioned.