NextGen Reviews

“One of the best EHR Vendors around

Pros

I've had a positive experience with this software and its auxiliary products. The commitment to customer success with new technologies under new leadership is commendable.

Cons

I wish NextGen had a stronger presence in the hospital industry especially regarding its API and interoperability stack.

“Limited Customization and Difficult Corporate Team

Pros

Offers standard EMR and Practice Management functionality, suitable for basic patient encounter tracking.

Cons

Transferring from other EMRs is exceptionally challenging, requiring substantial manpower or costly migration rates. Account management and customer support teams lack organization and efficiency. The pricing structure can result in significant fees for unused licenses.

“Nextgen healthcare

Pros

This healthcare plan offers impressive benefits, particularly for covering copays.

Cons

There can be delays in benefits activation and acceptance by healthcare providers. Some services may not be covered.

“Previous User

Pros

The software allows multiple departments to share client information while limiting access for some providers.

Cons

The software is non-user friendly particularly for behavioral health limiting paperless file management and causing issues regarding where information can be stored.

“NextGen Healthcare-Still a leader in Patient/Physician communication

Pros

Despite the system being phased out in some areas, it provides access to older records and offers comprehensive options.

Cons

The dominance of more complex systems is a drawback, with limitations experienced at some physicians offices.

“Healthfusion

Pros

The Practice Management side is favored for its ease of use and navigational tabs. The side tab for reviewing previous visits is appreciated.

Cons

The clinic side lacks connectivity to the Immunization Registry. Fees for E-fax are disliked and difficulties in downgrading the software are noted. Customer support interactions left a negative impression.

“Medical Records/ Information

Pros

The ability to schedule appointments online and access medical records and information from anywhere is appreciated, along with various helpful features.

Cons

Communication delays in scheduling and interactions with healthcare providers are observed, taking up to two days or more.

“Don't waste your hard work or time trying to use or implement.

Pros

None. This software ranks as one of the worst in comparison to others.

Cons

The software's implementation customer service is unimpressive with inefficient and unorganized teams. Setup is challenging and transferring from other EMRs can be labor-intensive. Switching to other EMR programs often results in improved efficiency. Records can be held hostage causing legal issues.

“Powerful But Steep Learning Curve

Pros

NextGen stands out for its robustness and high level of customization, making it a versatile EHR and practice management suite. Hosting it on premise with a powerful SQL server enhances its performance.

Cons

The software has a challenging learning curve, and its advisable to have an onsite Subject Matter Expert SME. Licensing costs are high, and it demands substantial server and PC resources for optimal performance.

“Very intuitive healthcare EMR

Pros

NextGen impresses me with its intuitive user interface, catering to new users. It offers various approaches and tabs to suit different user preferences, making it favored by many ophthalmic clinics.

Cons

Integrating glasses prescriptions and optical sales within the same EMR system would improve efficiency, as the current setup can lead to issues with charting.

“NextGen Healthcare

Pros

NextGens cloudbased nature, comprehensive integration of clinical and billing aspects, regular updates, and responsive customer support contribute to a generally positive experience.

Cons

The user interface on the clinical side has room for improvement. Frequent downtime incidents, even if less consistent than before, still impact office operations.

“family physician review

Pros

NextGen Office is my favorite software because I like it for its ease of completing patient notes during examinations.

Cons

Occasional slowness and screen freezes during peak global usage times are noted issues. Furthermore, customized reports are reported to be malfunctioning.

“It is ok

Pros

The login and log out process is easy to navigate.

Cons

No specific comments or drawbacks mentioned.

“How I spent my summer vacation OR Why I like my Nextgen Software program

Pros

NextGen Office's design by physicians in the SOAP format offers an intuitive experience. It is praised for its support for freelancing the subjective paragraph and excellent tech support.

Cons

The software lacks a 5-day option in the Rx number of days section and the absence of integration for glasses prescriptions and optical sales in one EMR system is noted.

“Shady ethical practices

Pros

The accessibility of the cloud and ease of free text entry are things I like about this software.

Cons

The company's handling of billing and communication between departments is criticized, with difficulties in closing accounts and lack of coordination mentioned.

“Old HeathFusion, Todays Nextgen Office

Pros

NextGen Office's strengths lie in its integration as a clearinghouse and the ability to pull EOBs directly.

Cons

The software's alert system is considered poorly designed and lacking in effectiveness.

“NextGen Healthcare is a pretty good product

Pros

We like the software for its efficiency in appointment scheduling and billing processes.

Cons

Users have expressed the need for more extensive report customization options and a streamlined process for writing off an entire patient's balance.

“company review

Pros

I like the built-in features like ROS and exams, as well as the ability to link immunizations.

Cons

Unfortunately, copying notes from previous entries and linking labs to visits are features missing from this software.

“Overall good

Pros

The software is simple and user-friendly, with minimal problems during usage.

Cons

It lacks certain functionalities tailored to my practice specialty.

“Complete electronic health records and administration

Pros

The support team helped set up the software, and I like its cloud-based accessibility. Some software issues resolve themselves over time.

Cons

Certain field entries, like phone numbers and social security numbers, could be more user-friendly. Plus, the lack of experience with other electronic health systems makes it hard to compare.