NextGen Reviews

“Medical Front and Back Office User”

Pros

NextGen provides excellent customer support and practical training opportunities. The patient scheduling calendar and interface are standout features.

Cons

Navigating through NextGen can be challenging and time-consuming especially in the fast-paced medical environment. It required extensive employee training.

“once you learn it, it's simple”

Pros

Once you get the hang of it, it's pretty simple to use.

Cons

There are just too many different places you have to visit to get anything done and it often involves a lot of hopping around between screens.

“Love NextGen!”

Pros

The ease of use and the amazing features make it an all-rounder! We use NextGen for almost everything..

Cons

We adore using this system for our office.

“Outstanding software”

Pros

Its simplicity of use and capacity to change the day-to-day schedules as well as invoicing and medical records administration is incredible.

Cons

Some of the templates are not very intuitive.

“Works as it should.”

Pros

Weve integrated/interfaced NextGen with a number of different products, and they all operate well together.

Cons

Working fine,so far

“NextGen gets the job done.”

Pros

I like that to get the most out of the software, NextGen offers recorded training, WebEx, and onsite training.

Cons

To finish a chart, there is a lot of clicking and navigating to be done, but this appears to be the case with all EHRs.

“Easy to navigate through”

Pros

I like that the design is easy to read. Following a review of various different EMRs, NextGen appears to be more user-friendly than the others.

Cons

Its sometimes convenient to click on a box and have a table pop up with alternatives to choose from, but its often inconvenient and difficult to adjust.

“NextGen Review”

Pros

NextGen, for the most part, meets our billing requirements and is rather simple to train new users on.

Cons

On the billing side, there are a number of things that should be addressed.

“Simple and easy to adjust”

Pros

I like that NextGen is easily customizable and simple to navigate through. Also, the scheduler is simple to understand.

Cons

It is tough to set up reports and required specific permissions.

“Simple tool”

Pros

Patients and their families will find it simple to use. I also like that it has the ability to create/modify as needed.

Cons

Only that it is being phased out in many common areas and replaced by more complicated technologies irritates me.

“Impressive layout”

Pros

NextGen is easy to utilize and manage. The layout is pretty simple and flexible, there are other applications available, but we like this one.

Cons

None

“NextGen contained everything I needed”

Pros

NextGen dedication to client satisfaction through cutting-edge technology has been a huge step forward, and it has maintained me as a customer

Cons

Nothing, to be honest.

“Extremely useful”

Pros

I enjoy how quickly the firm has transitioned and has taken control. This product is simple to use and understand.

Cons

 Although the product was simple to use, it did not integrate with our EMR

“Great for scheduling and reminders”

Pros

I find NextGen Healthcare EHR especially useful for swiftly scheduling appointments, adding notes to patient charts and sending automated appointment reminders.

Cons

Occasionally the Real-Time Eligibility Request becomes unavailable. I find it corrected within minutes to one business day.

“Ease of Use”

Pros

Once you become familiar with it, the software becomes fairly straightforward to use.

Cons

There is a need to navigate to multiple places for various tasks, leading to some jumping around.

“impressed!!”

Pros

The app feels really easy to use and it lets us adjust day to day scheduling whenever plans change. Also, it handles billing and manages medical records in a way that keeps everything organized which has been genuinely impressive for our workflow.

Cons

Honestly there's nothing negative to say our office has been really happy using it.

“fairly easy to learn”

Pros

it is extremely user-friendly and much easier to pick up than other options.

Cons

While I appreciate the simplicity, I feel the software looks somewhat dated and is missing modern capabilities such as a 'care everywhere' feature.

“reports need special privileges”

Pros

Product is usable and not too hard to get going but it doesn't integrate with our EMR system.

Cons

Getting reports set up was pretty challenging and it only worked if I had special privileges.

“It's okay”

Pros

The product's ease of use is acceptable although it doesn't seamlessly interface with our EMR.

Cons

Setting up reports proved challenging and required special privileges.

“too many menus to click through”

Pros

I appreciate that customer support is available 24/7 as I get prompt, practical fixes when problems arise. There are also helpful online videos and resources showing how to use the system and I find it delivers excellent value for the price.

Cons

having to click through so many menus to reach a particular feature really drags down my workflow. The software also needs a fast machine to run smoothly, so I'd like to see the interface redesigned to make picking specific functions quicker and more user friendly.