
NextStep EHR Reviews
Total 14 reviews
4.2
All reviews are from verified customers
Rating Distribution
5
Stars29%
4
Stars64%
3
Stars7%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Kenny
Beacon Specialized Services, 1000+ employees
“Best we have come across
Pros
The ability to customize has made Beacon Specialized Services one of the best EHR software for our practice.
Cons
There was no customer support initially but that has changed now. Very responsive.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
9
Thomas
Delphi Behavioral Health Group, 500+ employees
“I like the amount of security on this software.
Pros
I like the dashboard, the section for notes, and other features as well!
Cons
The treatment planning can be a pain at times!
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
9
Functionality
8
Rena
Verity Medical Center, 10-49 employees
“It is the next step for a medical practice
Pros
The customization makes the software very convenient. Their customer support is also always available to help out. Very impressive.
Cons
The updates are not added to the system without any delay. There are some features that do not do what they are supposed to. Quite confusing at times.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
7
Functionality
7
Nicholas
Alcohol and Drug Dependency Services, 10-49 employees
“Above average
Pros
It is a flexible program that I can use to make everything look just how I want it. You can do everything on one system instead of switching for different tasks.
Cons
Customer service is not as effective and a bit slow.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Josh
Hillcrest Family Services, 100-499 employees
“Great option for us
Pros
A clean dashboard with complete billing capability. We can change the templates and make them according to our liking.
Cons
It is a bit too complicated for the average user to get used to.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Lynn
BCCS, 50-99 employees
“Amazing reporting capabilities.
Pros
The outcomes for improvement initiatives are easier to track with the reporting capabilities of this software. We were successfully able to customize the system according to our requirements.
Cons
The contents in the client records cannot be restricted to a certain viewable limit.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Micheal
Crisis Preparation and Recovery, 100-499 employees
“Umimaginable execution at a reasonable point
Pros
We love the adaptability that NextStep gives us to customize the program to our distinctive commerce line. The detailing capacities of this software are marvelous as well.
Cons
We are not that affectionate of the net scheduler module related to this software. To be reasonable, the internet form has been in advancement over time with each extra update they have rolled out.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Micheal
Health Care, 100-499 employees
“NS Review
Pros
It provides us with the flexibility to customize and the reporting ability of the system is more than good.
Cons
Customer service should be a little more active so that the users find it more attractive to use.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Kenny
Health, Wellness and Fitness, 1000+ employees
“A great software
Pros
I can customize the software the way I want.
Cons
The customer support wasnt that good in the past but now it has been improved.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Thomas
Delphi Behavioral Health Group, 500+ employees
“Pretty balanced choice
Pros
I like the dashboard and the notes feature.
Cons
The treatment planning is a little longwinded.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
6
Functionality
7
Thomas
Delphi Behavioral Health Group, 500+ employees
“Review
Pros
I really like Nextstep’s dashboards, the notes section, and its interface ability. It is a helpful tool. I like its reporting feature as well.
Cons
The tool had minor setbacks like its medical component, etc. and the treatment planning feature is a bit clunky.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
9
Functionality
7
Kenny
Beacon Specialized Services, 500+ employees
“Great software
Pros
The software is extremely amazing, and we really like how it can be customized according to our requirements.
Cons
Initially, the support was very little, but they have improved now.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Ella
Beacon Specialized, 101-500 employees
“Great Support
Pros
Responsive Support Staff. Accessible on multiple devices.
Cons
PCP wizard of NextStep EMR is challenging to navigate for some users.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
7
Lynn
BCCS, 51-100 employees
“Amazing Reporting Capabilities
Pros
Reporting capabilities make it easier to track outcomes for our process improvement initiatives. We have been able to tailor the software according to our needs.
Cons
No control options for users to limit view-able content in client records.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8