NueMD Reviews

“excellent pricing and standout support”

Pros

From the start, NueMD has been hard to beat on pricing and the setup process was simple and user-friendly. The claims management screen is an excellent tool, the EHR integration works well and having the clearinghouse included adds even more value. The support staff has been fantastic and the user guides are incredibly helpful. One of the biggest highlights is the New Account rep, Michael Palmer. He was exceptional throughout the entire setup process, stayed involved until everything was finished and checked in regularly to make sure each step was moving along quickly. That level of follow-through is something I had never seen before. Usually, once the handoff to training and setup happens, the New Account rep disappears but that definitely was not the case here. Mr. Palmer was truly outstanding.

Cons

A/R report does not include patient information. That can be frustrating for old-school billers who really rely on detailed reports. Still, the claims management screen makes this much less of a problem because it shows the information you need and includes all the claims that would normally appear on those reports. Reporting can be customized and sorted to a point but the available options for customization and sorting are somewhat limited. They do offer additional reporting packages if more advanced reporting is needed. Another limitation is that only one session can be open at a time. Some billers prefer keeping multiple sessions open so they can handle calls and continue working without losing their place.

“fast setup for new practices”

Pros

Getting a new practice up and running with NueMD was simple and it helped both the front desk and billing team start working productively in a short amount of time.

Cons

One thing I don't care for is the wait time for reports especially since most of my clients are smaller practices and not every report seems designed with that in mind.

“keeps my workflow organized”

Pros

Everything stays organized when I use it which really helps me keep up with my workflow.

Cons

I'd still love to have a separate window for previous notes so I could keep them open for reference while charting in real time.

“claims section is fantastic”

Pros

The claims section is very user-friendly and has been incredibly helpful for our billing company.

Cons

The appointment reports could be better.

“Superb and reliable product”

Pros

NueMD is very easy to use. I find the scheduling system much better than the clinical part. Also, the customer support is great and always helpful.

Cons

Since my internet is slow and the system is cloud-based, it is not as fast as I would like.

“months of billing frustration”

Pros

we didn't find any real positives with this software.

Cons

Customer service has been very poor. We're constantly stuck on hold or forced to leave messages and after months we're still waiting for billing issues to be fixed. They may end up losing our business over this.

“Outstanding UI/UX”

Pros

It is easy to understand and does not lag like other systems.

Cons

I think customer support should be improved.

“fantastic for multi-location billing”

Pros

Using it day to day has been just as simple. It has worked extremely well for our multi-location office and the support team has been excellent whenever we needed help. Claims go through quickly and rejected claims have dropped to almost zero.

Cons

Honestly there is very little for me to criticize. It has been an excellent product overall and after using it for two years, I really do not have any complaints.

“web-based billing that delivers”

Pros

The system is simple to learn and the support team has been excellent whenever help is needed. It has made our billing process much more efficient, claims get paid faster and we are seeing fewer rejections. I also really appreciate that it is web-based since we can log in from anywhere with internet access. That is especially valuable when working across multiple locations.

Cons

It has been a really solid product for us.

“time-saving tools and reporting”

Pros

There are a lot of time-saving features built in and the reporting is really useful.

Cons

I'd still like the app to be updated so it includes more of the features that are available on the web-based version.

“simple navigation and responsive support”

Pros

Reaching customer service is never a hassle. It lets you register patients, manage scheduling, handle check-in and check-out and take care of billing in just a few quick steps.

Cons

I really haven't come across any downsides to mention.

“quick updates and lookup”

Pros

Adding information, searching for it and making changes is very simple.

Cons

There are only a couple of small things on the billing page that I would adjust but overall not much.

“user-friendly and reliable support”

Pros

Right away, NueMD feels very user-friendly and simple to navigate. On top of that, the tech support team has been wonderful.. very helpful and clearly knowledgeable whenever assistance is needed.

Cons

Nothing so far.

“affordable and user-friendly”

Pros

The platform was simple to use with electronic filing working well, helpful customer service and pricing that felt reasonable.

Cons

I didn't really get enough time with the product because I ended up changing jobs.

“user-friendly for new users”

Pros

Getting started with this product is pretty simple especially for someone using it for the first time.

Cons

It would be better to have more training sessions included during the first year of the contract.

“good clearinghouse, frustrating support”

Pros

The clearinghouse works very well and getting familiar with the system and documenting in it doesn't take long.

Cons

Printing receipts for patients isn't simple at all. Posting payments from ERA takes moving through several screens and customer service has been very poor.

“very user-friendly workflow”

Pros

The platform feels very user friendly and simple to work with.

Cons

I haven't run into any issues so far.

“clean layout with customization”

Pros

The layout is really nice and simple to work through. A lot of the steps auto-fill for you and there's plenty of room to customize things as needed.

Cons

Since I usually enter charge tickets a day or two later, it would help a lot if the system kept the date in place instead of making me change it every time. The reports also take quite a while to generate.

“accessible anywhere online”

Pros

Being web-based is really convenient and I can access it from just about any portable device without any trouble.

Cons

Customer service and support team haven't been very good.

“Multifunctional tool for every aspect”

Pros

This product is fully integrated and has easy-to-use functions. It combines EHR, practice management, and medical billing solutions into one unified dashboard.

Cons

I have often experienced technical issues.