softwareOmniMD EHR Software Reviews
43 Reviews
Overall Rating
4.1
43 Reviews
Rating Distribution
5
(22)
4
(12)
3
(5)
2
(1)
1
(3)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
4.1
43 Reviews
Rating Distribution
5
(22)
4
(12)
3
(5)
2
(1)
1
(3)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Specialty
Provider Size
Time Used
Great service and support
Great service and support
Pros
It was super easy to learn and now I can teach it to new employees. Their customer support is great and doing a wonderful job.
Cons
Sometimes a lot of mouse clicks are required to navigate between screens.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Abby
Renewed Vitality, 2-9 employees
Apr 13, 2022
GREAT EHR
GREAT EHR
Pros
There is absolutely no difficulty in using this and we can utilize the billing component in a way that is better for the patients too.
Cons
Doctors face issues filling out the medical history form when prescribing new medicines.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Neal
Solid Sobriety , 2-9 employees
Mar 21, 2022
Most user-friendly software I have used
Most user-friendly software I have used
Pros
It is easy to use and has all the functions an EHR software is supposed to have. The quality of support is wonderful without a doubt.
Cons
It would be great if the administrative staff also gets the ability to edit certain forms.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Hayan
Broadway Elite Medical, 2-9 employees
Mar 08, 2022
Omni MD
Omni MD
Pros
The ease of use was impressive and I quickly figured out how to navigate the system. I like the prompt responses to any problems that arise although they are rare.
Cons
I have absolutely no dislikes when it comes to this software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cherie
Medical Practice, 1-10 employees
More than a year
Jul 26, 2021
Good product for the cost
Good product for the cost
Pros
OmniMD makes scheduling and inputting new patients a smooth process. However let me tell you that I encountered a few minor issues with superbill creation as well.
Cons
When I need to review previous chart notes it can be quite tedious. It would be fantastic if I could search by keyword or issue to quickly locate instances when a patient had a reported illness, instead of having to click through individual chart notes.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Nicole
Hospital & Health Care, 1-10 employees
More than a year
Jul 25, 2021
EHR 2 review
EHR 2 review
Pros
It is simple to use and the content is well organized.
Cons
The reporting system has flaws and inconsistencies. Some features from the old version didn't carry over to the new one. The layout of certain areas doesn't make sense for medical office use.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
7
Judit
Medical Practice, 11-50 employees
More than a year
Jun 28, 2021
THANK YOU
THANK YOU
Pros
The customer support representative is always ready to assist me with anything at any time.
Cons
Everything looks good to me! Omni is always updating their systems.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
maria
Hospital & Health Care, 1-10 employees
More than a year
Jun 27, 2021
Omni MD Review
Omni MD Review
Pros
The system is simplistic and healthcare providers like how easily they can sign off on visit notes.
Cons
Its annoying that the software doesn't integrate with other products. Moreover there is no block time option for multiple providers and I would prefer the feature to indicate the location of a patient such as the waiting room or exam room.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
7
Alison
Health, Wellness and Fitness, 11-50 employees
More than a year
Jun 01, 2021
No after sales support
No after sales support
Pros
It has all the basic features that other EHR systems have. Nothing extra ordinary.
Cons
There are so many glitches and it keeps crashing. We do not receive any support from the customer service representatives. We have a lot of problems we are facing because of this.
Ease of use
8
Value for money
6
Customer Support
8
Functionality
8
Timothy
Timothy D. Groth, 10-49 employees
Apr 07, 2021
User-friendly software.
User-friendly software.
Pros
I have had an amazing experience with this. The support staff always efficiently caters to our needs. I can easily customize it according to our practice. It is super user-friendly as well as easy to learn.
Cons
In case of an error, there is usually a 24-hour period of a wait before the issues get looked at by the team, hence it affects the work productivity.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
8
CATHY
FEMCARE MEDICAL SERVICES, 2-9 employees
Apr 06, 2021
Easy to learn and use.
Easy to learn and use.
Pros
This program was easy to become familiar with. It is incredibly user-friendly and has an amazing customer support service. I quickly learned about the program and did not face any difficulty in teaching my employees.
Cons
Some features are a bit tedious to use since I feel like they require a lot of commands and switching between screens.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Abby
Renewed Vitality, 2-9 employees
Apr 05, 2021
Office Manager
Office Manager
Pros
Learning, using and navigating the platform is a smooth process. The support and billing team I work with is excellent.
Cons
I would love to have the option to add an alternative pharmacy to patients charts or demographics. It would also be helpful to see patients other insurances, not just their primary insurance to avoid overlooking the fact that they may have multiple insurance plans.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Maha
Medical Practice, 1-10 employees
More than a year
Apr 02, 2021
User-Friendly Podiatric software
User-Friendly Podiatric software
Pros
Its simple to utilize once youre prepared on the computer program
Cons
Reports are troublesome to get it, but we are able to customize them to fit our needs
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Jullie
Medical Practice, 1 employees
Mar 29, 2021
Good luck getting any assistance after you choose to leave
Good luck getting any assistance after you choose to leave
Pros
The computer program has all sorts of glitches and is totally obsolete. There are numerous workflow issues and wasteful aspects not to specify the framework is down numerous times a month. The detailing has issues, truly there isnt much to like
Cons
Issues keep happening over and over and over once more. It appears theres never a fix. I exceedingly suggest going somewhere else. Great luck with the support in India, youll scarcely get anything being said.
Ease of use
2
Value for money
2
Customer Support
4
Functionality
4
Timothy
Timothy D Groth MC PC, 10-49 employees
Mar 23, 2021
EHR Review
EHR Review
Pros
Easy to use in conjunction with the charging component built-in.
Cons
I do not like the reality that all the features do not work with the customization beneath google or a portable app. Moreover, professionals have trouble with medical history vanishing when endorsing a new medicine.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
9
Neil
Solid Sobriety LLC, 2-9 employees
Mar 10, 2021
Great Practice working with OmniMD
Great Practice working with OmniMD
Pros
Perfect for our needs. It contains all that medical practice needs. Support is incredible and is user-friendly.
Cons
I would love it if they would add an option for employees to add or create forms that were not present during the initial setup.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
7
Stacey
Medical Practice, 2-9 employees
Mar 04, 2021
EHR Review
EHR Review
Pros
The software is easily operated and so it is easy for the new employees to learn.
Cons
I found myself repeatedly doing multiple steps to get the result.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Abby
Hospital and Health Care, 2-9 employees
Feb 26, 2021
Easy to use.
Easy to use.
Pros
It is an easy software to learn and use.
Cons
If you customize something it wont show up on the mobile app.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Neal
Solid Sobriety, LLC, 2-10 employees employees
Sep 09, 2020
A rip-off!
A rip-off!
Pros
This software has no redeeming qualities. The server is down half the time. And it is so outdated that you wouldnt believe it!
Cons
There are so many issues with this software and they keep on happening as they are never fixed no matter how many times you complain!
Ease of use
3
Value for money
4
Customer Support
4
Functionality
3
Timothy
Timothy D Groth MC PC, 11-50 employees employees
Sep 03, 2020
Excellent
Excellent
Pros
I can call or email for support with the EHR at any time and I always receive a helpful response. Each person is patient and an excellent teacher. I can send data anytime and it gets integrated into the system promptly. No one at this organization gets frustrated when I don't understand something. Even when it took 73 minutes to set up a go to meeting, they remained incredibly patient. After years of losing money with in-house billers, I finally decided to hire their billing services. I was even considering selling my practice at that time. I wanted to be fair to my biller, but two audits revealed that I was losing 70 to100 thousand dollars each year. Now, I'm back on top of my game, paying my bills and even the money I had to borrow to keep the practice running. I highly recommend OmniMD software for EHR andbilling to anyone in need or dissatisfied with their current program. I'm not debt-free yet, but I'm confident that I'll get there thanks to this company.
Cons
When I initially started using the EHR I found it challenging to keep up with my documentation. However when I expressed my concerns, they set up a meeting with me, where they demonstrated functions within the system and gently suggested changes to improve my documentation without offending me. Now, I'm able to work swiftly with my documentation. The issue turned out to be on my end.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Edna
Medical Practice, 1-10 employees
More than a year
Sep 03, 2019
review of software
review of software
Pros
The ability to smoothly switch between programs is great. The services and support provided are invaluable and they guide me through any problems I have. I would be lost without them.
Cons
Adding patients was occasionally problematic for my purposes but other than that I have no complaints.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
brian
Hospital & Health Care, 1-10 employees
Less than a year
Aug 05, 2019
OMNIMD review
OMNIMD review
Pros
The software is affordable and meets all my daily EHR needs. Customer service is generally reliable and I can speak to someone right away who tries their best to resolve any issues promptly. The billing service is excellent, reliable and easy to contact. I have a dedicated team who builds a personal relationship with me.
Cons
There are some technical issues I have encountered. Occasionally the pharmacy doesn't receive the medications I send electronically even though the system indicates they were successfully sent. Writing prescriptions to be sent out is not very user friendly. Certain sections of the note feel redundant, such as the allergy section. It's also difficult to keep track of unfinished notes. Additionally, the scanning feature in the EHR system is outdated, resulting in lengthy scanning times. Resolving insurance-related tasks on Trizetto has been a prolonged and unresolved issue.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Minsoo
Medical Practice, 1-10 employees
Less than a year
Aug 04, 2019
Highly recommend
Highly recommend
Pros
The response time for training, assistance and anything I needed was quick. The Omni staff felt like friends or part of my business family. We have tried many different programs but none have provided support like Omni does. They go above and beyond to accommodate our needs and even build custom features for us.
Cons
There are no cons although its worth noting that like any EHR program, there is a learning process and Omni has done an excellent job of making the transition as seamless as possible.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Amber
Mental Health Care, 1-10 employees
Less than 6 months
Apr 07, 2019
The software is functional and efficient
The software is functional and efficient
Pros
Over the years OmniMD has made great improvements to their EMR. Now the dashboard and visit summary section are impressive. They have organized all the important information in easily accessible areas. The software has a sleek and professional look so anyone reviewing a patient summary will be impressed with the smooth flow of data and how effortlessly information can be found. Personally the support team at OmniMD has worked closely with me to develop my own annual wellness visit form and assessment and plan form, tailored to my specific needs and the universal requirements. Under my assessment and plan section, I have a comprehensive list of diagnoses, medications, 20 areas to input problems, screening tests, immunizations, dietary recommendations, general recommendations, disease and medication counseling, imaging, lab tests, Medicare guidelines, immunizations, orders, and follow-up instructions. This means everything can be done without unnecessary back-and-forth and time wasted.
Cons
The quality management process involves too many steps. Sometimes it takes extra time to locate lab results and scanned documents as you have to navigate back and forth to the dashboard.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Michael
Medical Practice, 1-10 employees
More than a year
Jan 06, 2019
Great support staff
Great support staff
Pros
The system is easy to learn, and extremely user-friendly. The fact that I have direct access to the system feels great. The support staff of the company is superb. Whenever I have faced issues, they always solve them for me, and they are simply great as all my experiences that I’ve had with them has been amazing. They know what my office needs. The system can also be customized according to your practice.
Cons
I usually have to wait for a whole day to get things fixed from their support team whenever I get errors. And I also never know when the system is not working from the back and all I do is wonder that something went wrong due to us, and we have some problems.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
CATHY
FEMCARE MEDICAL SERVICES, 2-10 employees employees
Aug 03, 2018
Excellent!
Excellent!
Pros
I am highly pleased with the system. They heard all our requests very attentively, and accommodated all of them in the system, which made me so much happy. The support staff always helps, and if one representative does not know or is not sure about something, they would always ask the other person who is more aware of it and respond with a sure answer. They are simply great.
Cons
There was just one issue that we faced with this system and that is of clicking the refresh button again and again. There is no other issue with this system, all is well.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
8
Carla
Safe Care Express Urgent Care, 11-50 employees employees
Jul 16, 2018
Great Experience so far
Great Experience so far
Pros
Easy access and a helpful help desk when needed. My trainer was exceptional. Fantastic. There are videos available to watch at any time of the day or night to address any problems one might encounter.
Cons
It would be great if they could make the software more affordable for start ups allowing every practitioner to have this excellent experience without difficulties.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Justina
Medical Practice, 1-10 employees
Less than 6 months
Jul 08, 2018
It's an ok system for beginners
It's an ok system for beginners
Pros
The check in process is simple and intuitive. Scheduling appointments for all patients is a smooth process.
Cons
There are quite a few clicks required on the back end to access information. While an MA or nurse can "write the RX" its the MD who has to send it. In the past the MD has forgotten to send prescriptions for patients. I haven't encountered this issue with other EMR systems I've used.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
5
Windy
Medical Practice, 1-10 employees
Less than a year
Jul 07, 2018
Easy to learn and navigate.
Easy to learn and navigate.
Pros
This product is easy to learn and to navigate. The customer support is great. Due to the amazing customer support team, our transition from the previous EHR to this EHR was trouble free. Completing MACRA was easy with the help of the customer support team. The system also captures data for billing. My office staff also preferred Omni over the previous EMR that we used.
Cons
For me, I have troubles changing my templates, but the support team helps you make changes to it. In my view, they can make PMH easier, than what it is right now.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Margaret
Sandhills Family Medicine, 2-10 employees employees
Jul 03, 2018
Outstanding EMR and IT support staff
Outstanding EMR and IT support staff
Pros
What I really like about this electronic medical record is its customizability. The company does an excellent job of tailoring your preferences to notes, workflow and the overall appearance of the EMR. It's genius to have a billing service included with this EMR, making things incredibly easy.
Cons
My only wish is that the software was compatible with Google Chrome. I am not a fan of Internet Explorer. Other than that everything is going well.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dzifaa
Medical Practice, 1-10 employees
Less than a year
Jun 09, 2018
Omnimd spells patience
Omnimd spells patience
Pros
The program offers a multiple range of functionality and fulfills all the tasks its supposed to do. It is quite ambitious.
Cons
The program lacks a smooth interface. It can be glitchy during use and drop down menus sometimes appear and disappear unexpectedly.
Ease of use
6
Value for money
7
Customer Support
7
Functionality
7
Pearl
Hospital & Health Care, 11-50 employees
Less than a year
Dec 10, 2017
Fantastic product!
Fantastic product!
Pros
The custom designed software allows me to work more efficiently. The technical staff is highly responsive and works hard to accommodate our requests and needs. It offers numerous features and has a wide range of functionality.
Cons
Printing a lab slip requires opening multiple pages and clicking through numerous options. If you forget to hit save you will lose your information as it doesn't automatically save your work.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stacey
Medical Practice, 1-10 employees
Less than a year
Sep 11, 2017
Excellent customer support
Excellent customer support
Pros
The best part of this product is their customer support team, they are excellent. They always respond and solve all the issues that you inform them that you faced. The software itself does everything, from scheduling appointments to billing. It is a complete a software and you would not regret having it.
Cons
It is not something new I guess, as the con for this software is the same as every other product. The upgrades are painful every time that it happens. Every software gets messed up whenever an upgrade happens, but thanks to the customer service the problems are solved soon.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
9
Joe
Walker Family Medicine PLC, 11-50 employees employees
Aug 14, 2017
Health Information
Health Information
Pros
Overall I am happy with this product.
Cons
Communication has been good, and overall the product is satisfactory. Todays call provided an excellent source of information.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Holly
Medical Practice, 51-100 employees
More than a year
Aug 13, 2017
Can be challenging, but support staff answers questions
Can be challenging, but support staff answers questions
Pros
I am very impressed with how well the visit summary looks when printed and sent to other providers. It is well laid out and easy for them to read.
Cons
The software isn't always user friendly. Certain features are confusing and require too many steps to complete a process.
Ease of use
7
Value for money
10
Customer Support
8
Functionality
5
Rhiannon
Hospital & Health Care, 1-10 employees
More than a year
Aug 12, 2017
A pleasant experience.
A pleasant experience.
Pros
The customer support team excellent. We do sometimes face minor issues within the system, but the customer support has always been there for our rescue. The staff is very professional, reliable, and prompt in responding. The staff always finds a solution to solve your problems or issues that you face. They offer specialty specific EHRs, which is a plus. It caters everyone.
Cons
They could make the prescription writing a bit more user-friendly. You might also notice a few glitches sometimes. Just a few more minor changes we would love them to do, hopefully we’ll soon be having the changes made on the system.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Minsoo
Essential Allergy, 2-10 employees employees
Aug 03, 2017
Overall very poor. The support is almost non existent.
Overall very poor. The support is almost non existent.
Pros
There is very little to complain about. They handled the conversion to ICD-10 very well.
Cons
The support from OmniMD is very poor. The interface is glitchy and slow. Data often fails to populate where it should and saving becomes an issue. They neglect requests for assistance, patient statements don't work and the patient portal is dysfunctional.
Ease of use
5
Value for money
2
Customer Support
2
Functionality
2
Sam
Medical Practice, N/A employees
More than a year
Jul 14, 2016
Stay away from this EMR
Stay away from this EMR
Pros
The staff is friendly and they were able to modify the notes according to our preferences.
Cons
The software is glitchy and it takes months to resolve issues. I often have to input information multiple times as notes don't sync properly with other parts of the system.
Ease of use
7
Value for money
6
Customer Support
3
Functionality
3
Serenity
Medical Practice, N/A employees
Less than a year
Jan 15, 2016
User-Friendly Podiatric software
User-Friendly Podiatric software
Pros
Once you receive training on the software its easy to use.
Cons
The reports can be difficult to understand but good thing is that we can customize them to suit our needs.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Julie
Medical Practice, N/A employees
Free Trial
Nov 16, 2014
Great, Easy-to-use, Cloud EHR and Practice Management software.
Great, Easy-to-use, Cloud EHR and Practice Management software.
Pros
It works exceptionally well for all our staff including providers, assistants, technicians and billers. The best part is that it is fully customizable.
Cons
We haven't faced any issues with OmniMD so far. It has been a positive experience.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sony
Medical Practice, N/A employees
Free Trial
Oct 19, 2014
Our partner for patient care
Our partner for patient care
Pros
We have been utilizing OmniMD since 2008 and it has been an excellent tool for patient care and billing.
Cons
So far we haven't encountered any problems with OmniMD. Their team has been very responsive to our needs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Leena
Medical Practice, N/A employees
Free Trial
Oct 17, 2014
Easy-to-use, customizable EHR and Practice Management cloud system
Easy-to-use, customizable EHR and Practice Management cloud system
Pros
It's incredibly user-friendly and caters to all our specialties.
Cons
We have been satisfied with the system and we don't have any complaints.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gracemon
Medical Practice, N/A employees
Free Trial
Oct 02, 2014
OmniMD EMR - The Perfect Answer to a Practice's EMR needs.
OmniMD EMR - The Perfect Answer to a Practice's EMR needs.
Pros
First and foremost I like the people at OmniMD. They truly understand our needs and whenever we reach out. and we know exactly who we are speaking to. Another great aspect is the high level of customization that OmniMD offers. Every practice has unique requirements, and OmniMD is one of the few vendors that truly accommodates those needs.
Cons
At this time I cannot point out anything specific. Our experience with OmniMD has been wonderful and our practice has thrived since adopting OmniMD EMR.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Dr. Rajeev
Medical Practice, N/A employees
Free Trial
Sep 22, 2014
Filters
Great service and support
Great service and support
Pros
It was super easy to learn and now I can teach it to new employees. Their customer support is great and doing a wonderful job.
Cons
Sometimes a lot of mouse clicks are required to navigate between screens.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Abby
Renewed Vitality, 2-9 employees
Apr 13, 2022
GREAT EHR
GREAT EHR
Pros
There is absolutely no difficulty in using this and we can utilize the billing component in a way that is better for the patients too.
Cons
Doctors face issues filling out the medical history form when prescribing new medicines.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Neal
Solid Sobriety , 2-9 employees
Mar 21, 2022
Most user-friendly software I have used
Most user-friendly software I have used
Pros
It is easy to use and has all the functions an EHR software is supposed to have. The quality of support is wonderful without a doubt.
Cons
It would be great if the administrative staff also gets the ability to edit certain forms.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Hayan
Broadway Elite Medical, 2-9 employees
Mar 08, 2022
Omni MD
Omni MD
Pros
The ease of use was impressive and I quickly figured out how to navigate the system. I like the prompt responses to any problems that arise although they are rare.
Cons
I have absolutely no dislikes when it comes to this software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cherie
Medical Practice, 1-10 employees
More than a year
Jul 26, 2021
Good product for the cost
Good product for the cost
Pros
OmniMD makes scheduling and inputting new patients a smooth process. However let me tell you that I encountered a few minor issues with superbill creation as well.
Cons
When I need to review previous chart notes it can be quite tedious. It would be fantastic if I could search by keyword or issue to quickly locate instances when a patient had a reported illness, instead of having to click through individual chart notes.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Nicole
Hospital & Health Care, 1-10 employees
More than a year
Jul 25, 2021
EHR 2 review
EHR 2 review
Pros
It is simple to use and the content is well organized.
Cons
The reporting system has flaws and inconsistencies. Some features from the old version didn't carry over to the new one. The layout of certain areas doesn't make sense for medical office use.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
7
Judit
Medical Practice, 11-50 employees
More than a year
Jun 28, 2021
THANK YOU
THANK YOU
Pros
The customer support representative is always ready to assist me with anything at any time.
Cons
Everything looks good to me! Omni is always updating their systems.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
maria
Hospital & Health Care, 1-10 employees
More than a year
Jun 27, 2021
Omni MD Review
Omni MD Review
Pros
The system is simplistic and healthcare providers like how easily they can sign off on visit notes.
Cons
Its annoying that the software doesn't integrate with other products. Moreover there is no block time option for multiple providers and I would prefer the feature to indicate the location of a patient such as the waiting room or exam room.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
7
Alison
Health, Wellness and Fitness, 11-50 employees
More than a year
Jun 01, 2021
No after sales support
No after sales support
Pros
It has all the basic features that other EHR systems have. Nothing extra ordinary.
Cons
There are so many glitches and it keeps crashing. We do not receive any support from the customer service representatives. We have a lot of problems we are facing because of this.
Ease of use
8
Value for money
6
Customer Support
8
Functionality
8
Timothy
Timothy D. Groth, 10-49 employees
Apr 07, 2021
User-friendly software.
User-friendly software.
Pros
I have had an amazing experience with this. The support staff always efficiently caters to our needs. I can easily customize it according to our practice. It is super user-friendly as well as easy to learn.
Cons
In case of an error, there is usually a 24-hour period of a wait before the issues get looked at by the team, hence it affects the work productivity.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
8
CATHY
FEMCARE MEDICAL SERVICES, 2-9 employees
Apr 06, 2021
Easy to learn and use.
Easy to learn and use.
Pros
This program was easy to become familiar with. It is incredibly user-friendly and has an amazing customer support service. I quickly learned about the program and did not face any difficulty in teaching my employees.
Cons
Some features are a bit tedious to use since I feel like they require a lot of commands and switching between screens.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Abby
Renewed Vitality, 2-9 employees
Apr 05, 2021
Office Manager
Office Manager
Pros
Learning, using and navigating the platform is a smooth process. The support and billing team I work with is excellent.
Cons
I would love to have the option to add an alternative pharmacy to patients charts or demographics. It would also be helpful to see patients other insurances, not just their primary insurance to avoid overlooking the fact that they may have multiple insurance plans.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Maha
Medical Practice, 1-10 employees
More than a year
Apr 02, 2021
User-Friendly Podiatric software
User-Friendly Podiatric software
Pros
Its simple to utilize once youre prepared on the computer program
Cons
Reports are troublesome to get it, but we are able to customize them to fit our needs
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Jullie
Medical Practice, 1 employees
Mar 29, 2021
Good luck getting any assistance after you choose to leave
Good luck getting any assistance after you choose to leave
Pros
The computer program has all sorts of glitches and is totally obsolete. There are numerous workflow issues and wasteful aspects not to specify the framework is down numerous times a month. The detailing has issues, truly there isnt much to like
Cons
Issues keep happening over and over and over once more. It appears theres never a fix. I exceedingly suggest going somewhere else. Great luck with the support in India, youll scarcely get anything being said.
Ease of use
2
Value for money
2
Customer Support
4
Functionality
4
Timothy
Timothy D Groth MC PC, 10-49 employees
Mar 23, 2021
EHR Review
EHR Review
Pros
Easy to use in conjunction with the charging component built-in.
Cons
I do not like the reality that all the features do not work with the customization beneath google or a portable app. Moreover, professionals have trouble with medical history vanishing when endorsing a new medicine.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
9
Neil
Solid Sobriety LLC, 2-9 employees
Mar 10, 2021
Great Practice working with OmniMD
Great Practice working with OmniMD
Pros
Perfect for our needs. It contains all that medical practice needs. Support is incredible and is user-friendly.
Cons
I would love it if they would add an option for employees to add or create forms that were not present during the initial setup.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
7
Stacey
Medical Practice, 2-9 employees
Mar 04, 2021
EHR Review
EHR Review
Pros
The software is easily operated and so it is easy for the new employees to learn.
Cons
I found myself repeatedly doing multiple steps to get the result.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Abby
Hospital and Health Care, 2-9 employees
Feb 26, 2021
Easy to use.
Easy to use.
Pros
It is an easy software to learn and use.
Cons
If you customize something it wont show up on the mobile app.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Neal
Solid Sobriety, LLC, 2-10 employees employees
Sep 09, 2020
A rip-off!
A rip-off!
Pros
This software has no redeeming qualities. The server is down half the time. And it is so outdated that you wouldnt believe it!
Cons
There are so many issues with this software and they keep on happening as they are never fixed no matter how many times you complain!
Ease of use
3
Value for money
4
Customer Support
4
Functionality
3
Timothy
Timothy D Groth MC PC, 11-50 employees employees
Sep 03, 2020
Excellent
Excellent
Pros
I can call or email for support with the EHR at any time and I always receive a helpful response. Each person is patient and an excellent teacher. I can send data anytime and it gets integrated into the system promptly. No one at this organization gets frustrated when I don't understand something. Even when it took 73 minutes to set up a go to meeting, they remained incredibly patient. After years of losing money with in-house billers, I finally decided to hire their billing services. I was even considering selling my practice at that time. I wanted to be fair to my biller, but two audits revealed that I was losing 70 to100 thousand dollars each year. Now, I'm back on top of my game, paying my bills and even the money I had to borrow to keep the practice running. I highly recommend OmniMD software for EHR andbilling to anyone in need or dissatisfied with their current program. I'm not debt-free yet, but I'm confident that I'll get there thanks to this company.
Cons
When I initially started using the EHR I found it challenging to keep up with my documentation. However when I expressed my concerns, they set up a meeting with me, where they demonstrated functions within the system and gently suggested changes to improve my documentation without offending me. Now, I'm able to work swiftly with my documentation. The issue turned out to be on my end.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Edna
Medical Practice, 1-10 employees
More than a year
Sep 03, 2019
review of software
review of software
Pros
The ability to smoothly switch between programs is great. The services and support provided are invaluable and they guide me through any problems I have. I would be lost without them.
Cons
Adding patients was occasionally problematic for my purposes but other than that I have no complaints.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
brian
Hospital & Health Care, 1-10 employees
Less than a year
Aug 05, 2019
OMNIMD review
OMNIMD review
Pros
The software is affordable and meets all my daily EHR needs. Customer service is generally reliable and I can speak to someone right away who tries their best to resolve any issues promptly. The billing service is excellent, reliable and easy to contact. I have a dedicated team who builds a personal relationship with me.
Cons
There are some technical issues I have encountered. Occasionally the pharmacy doesn't receive the medications I send electronically even though the system indicates they were successfully sent. Writing prescriptions to be sent out is not very user friendly. Certain sections of the note feel redundant, such as the allergy section. It's also difficult to keep track of unfinished notes. Additionally, the scanning feature in the EHR system is outdated, resulting in lengthy scanning times. Resolving insurance-related tasks on Trizetto has been a prolonged and unresolved issue.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Minsoo
Medical Practice, 1-10 employees
Less than a year
Aug 04, 2019
Highly recommend
Highly recommend
Pros
The response time for training, assistance and anything I needed was quick. The Omni staff felt like friends or part of my business family. We have tried many different programs but none have provided support like Omni does. They go above and beyond to accommodate our needs and even build custom features for us.
Cons
There are no cons although its worth noting that like any EHR program, there is a learning process and Omni has done an excellent job of making the transition as seamless as possible.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Amber
Mental Health Care, 1-10 employees
Less than 6 months
Apr 07, 2019
The software is functional and efficient
The software is functional and efficient
Pros
Over the years OmniMD has made great improvements to their EMR. Now the dashboard and visit summary section are impressive. They have organized all the important information in easily accessible areas. The software has a sleek and professional look so anyone reviewing a patient summary will be impressed with the smooth flow of data and how effortlessly information can be found. Personally the support team at OmniMD has worked closely with me to develop my own annual wellness visit form and assessment and plan form, tailored to my specific needs and the universal requirements. Under my assessment and plan section, I have a comprehensive list of diagnoses, medications, 20 areas to input problems, screening tests, immunizations, dietary recommendations, general recommendations, disease and medication counseling, imaging, lab tests, Medicare guidelines, immunizations, orders, and follow-up instructions. This means everything can be done without unnecessary back-and-forth and time wasted.
Cons
The quality management process involves too many steps. Sometimes it takes extra time to locate lab results and scanned documents as you have to navigate back and forth to the dashboard.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Michael
Medical Practice, 1-10 employees
More than a year
Jan 06, 2019
Great support staff
Great support staff
Pros
The system is easy to learn, and extremely user-friendly. The fact that I have direct access to the system feels great. The support staff of the company is superb. Whenever I have faced issues, they always solve them for me, and they are simply great as all my experiences that I’ve had with them has been amazing. They know what my office needs. The system can also be customized according to your practice.
Cons
I usually have to wait for a whole day to get things fixed from their support team whenever I get errors. And I also never know when the system is not working from the back and all I do is wonder that something went wrong due to us, and we have some problems.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
CATHY
FEMCARE MEDICAL SERVICES, 2-10 employees employees
Aug 03, 2018
Excellent!
Excellent!
Pros
I am highly pleased with the system. They heard all our requests very attentively, and accommodated all of them in the system, which made me so much happy. The support staff always helps, and if one representative does not know or is not sure about something, they would always ask the other person who is more aware of it and respond with a sure answer. They are simply great.
Cons
There was just one issue that we faced with this system and that is of clicking the refresh button again and again. There is no other issue with this system, all is well.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
8
Carla
Safe Care Express Urgent Care, 11-50 employees employees
Jul 16, 2018
Great Experience so far
Great Experience so far
Pros
Easy access and a helpful help desk when needed. My trainer was exceptional. Fantastic. There are videos available to watch at any time of the day or night to address any problems one might encounter.
Cons
It would be great if they could make the software more affordable for start ups allowing every practitioner to have this excellent experience without difficulties.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Justina
Medical Practice, 1-10 employees
Less than 6 months
Jul 08, 2018
It's an ok system for beginners
It's an ok system for beginners
Pros
The check in process is simple and intuitive. Scheduling appointments for all patients is a smooth process.
Cons
There are quite a few clicks required on the back end to access information. While an MA or nurse can "write the RX" its the MD who has to send it. In the past the MD has forgotten to send prescriptions for patients. I haven't encountered this issue with other EMR systems I've used.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
5
Windy
Medical Practice, 1-10 employees
Less than a year
Jul 07, 2018
Easy to learn and navigate.
Easy to learn and navigate.
Pros
This product is easy to learn and to navigate. The customer support is great. Due to the amazing customer support team, our transition from the previous EHR to this EHR was trouble free. Completing MACRA was easy with the help of the customer support team. The system also captures data for billing. My office staff also preferred Omni over the previous EMR that we used.
Cons
For me, I have troubles changing my templates, but the support team helps you make changes to it. In my view, they can make PMH easier, than what it is right now.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Margaret
Sandhills Family Medicine, 2-10 employees employees
Jul 03, 2018
Outstanding EMR and IT support staff
Outstanding EMR and IT support staff
Pros
What I really like about this electronic medical record is its customizability. The company does an excellent job of tailoring your preferences to notes, workflow and the overall appearance of the EMR. It's genius to have a billing service included with this EMR, making things incredibly easy.
Cons
My only wish is that the software was compatible with Google Chrome. I am not a fan of Internet Explorer. Other than that everything is going well.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dzifaa
Medical Practice, 1-10 employees
Less than a year
Jun 09, 2018
Omnimd spells patience
Omnimd spells patience
Pros
The program offers a multiple range of functionality and fulfills all the tasks its supposed to do. It is quite ambitious.
Cons
The program lacks a smooth interface. It can be glitchy during use and drop down menus sometimes appear and disappear unexpectedly.
Ease of use
6
Value for money
7
Customer Support
7
Functionality
7
Pearl
Hospital & Health Care, 11-50 employees
Less than a year
Dec 10, 2017
Fantastic product!
Fantastic product!
Pros
The custom designed software allows me to work more efficiently. The technical staff is highly responsive and works hard to accommodate our requests and needs. It offers numerous features and has a wide range of functionality.
Cons
Printing a lab slip requires opening multiple pages and clicking through numerous options. If you forget to hit save you will lose your information as it doesn't automatically save your work.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stacey
Medical Practice, 1-10 employees
Less than a year
Sep 11, 2017
Excellent customer support
Excellent customer support
Pros
The best part of this product is their customer support team, they are excellent. They always respond and solve all the issues that you inform them that you faced. The software itself does everything, from scheduling appointments to billing. It is a complete a software and you would not regret having it.
Cons
It is not something new I guess, as the con for this software is the same as every other product. The upgrades are painful every time that it happens. Every software gets messed up whenever an upgrade happens, but thanks to the customer service the problems are solved soon.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
9
Joe
Walker Family Medicine PLC, 11-50 employees employees
Aug 14, 2017
Health Information
Health Information
Pros
Overall I am happy with this product.
Cons
Communication has been good, and overall the product is satisfactory. Todays call provided an excellent source of information.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Holly
Medical Practice, 51-100 employees
More than a year
Aug 13, 2017
Can be challenging, but support staff answers questions
Can be challenging, but support staff answers questions
Pros
I am very impressed with how well the visit summary looks when printed and sent to other providers. It is well laid out and easy for them to read.
Cons
The software isn't always user friendly. Certain features are confusing and require too many steps to complete a process.
Ease of use
7
Value for money
10
Customer Support
8
Functionality
5
Rhiannon
Hospital & Health Care, 1-10 employees
More than a year
Aug 12, 2017
A pleasant experience.
A pleasant experience.
Pros
The customer support team excellent. We do sometimes face minor issues within the system, but the customer support has always been there for our rescue. The staff is very professional, reliable, and prompt in responding. The staff always finds a solution to solve your problems or issues that you face. They offer specialty specific EHRs, which is a plus. It caters everyone.
Cons
They could make the prescription writing a bit more user-friendly. You might also notice a few glitches sometimes. Just a few more minor changes we would love them to do, hopefully we’ll soon be having the changes made on the system.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Minsoo
Essential Allergy, 2-10 employees employees
Aug 03, 2017
Overall very poor. The support is almost non existent.
Overall very poor. The support is almost non existent.
Pros
There is very little to complain about. They handled the conversion to ICD-10 very well.
Cons
The support from OmniMD is very poor. The interface is glitchy and slow. Data often fails to populate where it should and saving becomes an issue. They neglect requests for assistance, patient statements don't work and the patient portal is dysfunctional.
Ease of use
5
Value for money
2
Customer Support
2
Functionality
2
Sam
Medical Practice, N/A employees
More than a year
Jul 14, 2016
Stay away from this EMR
Stay away from this EMR
Pros
The staff is friendly and they were able to modify the notes according to our preferences.
Cons
The software is glitchy and it takes months to resolve issues. I often have to input information multiple times as notes don't sync properly with other parts of the system.
Ease of use
7
Value for money
6
Customer Support
3
Functionality
3
Serenity
Medical Practice, N/A employees
Less than a year
Jan 15, 2016
User-Friendly Podiatric software
User-Friendly Podiatric software
Pros
Once you receive training on the software its easy to use.
Cons
The reports can be difficult to understand but good thing is that we can customize them to suit our needs.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Julie
Medical Practice, N/A employees
Free Trial
Nov 16, 2014
Great, Easy-to-use, Cloud EHR and Practice Management software.
Great, Easy-to-use, Cloud EHR and Practice Management software.
Pros
It works exceptionally well for all our staff including providers, assistants, technicians and billers. The best part is that it is fully customizable.
Cons
We haven't faced any issues with OmniMD so far. It has been a positive experience.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sony
Medical Practice, N/A employees
Free Trial
Oct 19, 2014
Our partner for patient care
Our partner for patient care
Pros
We have been utilizing OmniMD since 2008 and it has been an excellent tool for patient care and billing.
Cons
So far we haven't encountered any problems with OmniMD. Their team has been very responsive to our needs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Leena
Medical Practice, N/A employees
Free Trial
Oct 17, 2014
Easy-to-use, customizable EHR and Practice Management cloud system
Easy-to-use, customizable EHR and Practice Management cloud system
Pros
It's incredibly user-friendly and caters to all our specialties.
Cons
We have been satisfied with the system and we don't have any complaints.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gracemon
Medical Practice, N/A employees
Free Trial
Oct 02, 2014
OmniMD EMR - The Perfect Answer to a Practice's EMR needs.
OmniMD EMR - The Perfect Answer to a Practice's EMR needs.
Pros
First and foremost I like the people at OmniMD. They truly understand our needs and whenever we reach out. and we know exactly who we are speaking to. Another great aspect is the high level of customization that OmniMD offers. Every practice has unique requirements, and OmniMD is one of the few vendors that truly accommodates those needs.
Cons
At this time I cannot point out anything specific. Our experience with OmniMD has been wonderful and our practice has thrived since adopting OmniMD EMR.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Dr. Rajeev
Medical Practice, N/A employees
Free Trial
Sep 22, 2014