softwareOneTouch EMR Software Reviews
43 Reviews
Overall Rating
4.1
43 Reviews
Rating Distribution
5
(19)
4
(15)
3
(5)
2
(2)
1
(2)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
4.1
43 Reviews
Rating Distribution
5
(19)
4
(15)
3
(5)
2
(2)
1
(2)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Specialty
Provider Size
Time Used
I�m new but I love it
I�m new but I love it
Pros
Cost-effective for my small practice, and I anticipate significant scalability with this system in place as my practice expands in the future.
Cons
With my limited experience with EMRs overall, I found a relatively small learning curve with this system. Building my preferences did take some time initially, but now that it's done, I'm gradually improving at navigating through the steps.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Shelly
Health Wellness and Fitness, 1-10 employees
Less than a year
Jul 01, 2023
Amazing Software
Amazing Software
Pros
OneTouch EMR Software is highly intuitive and comes with many innovative features. It is indeed a leading-edge software in the market.
Cons
Amazing experience working on the software. No complaints to report.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
10
Micheal
Medical Practice, 1 employees
Dec 16, 2022
Free Certified Software
Free Certified Software
Pros
It is easy to use and is cloud-based, which is so exceptional. It doesn’t require a double entry. This product offers free certified software in contrast to all other software that offers either a monthly or a yearly subscription fee. This product can import data from a practice fusion account into its system. Multiple users can use one primary account. It is easy to generate clinical quality measure reports.
Cons
It takes a while to receive confirmation emails when a new account is created. Plus, system updates often make it hard to log into the system.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
9
Charmayne
iHealthone, 2-10 employees employees
Oct 08, 2022
A great system at a reasonable price
A great system at a reasonable price
Pros
It is a great cloud-based EHR software with a basic free version. You only pay for what you need. You will not find a better price anywhere else in the market.
Cons
It would be great if they had an Android or iOS app too so we could use it as well while traveling.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
10
Nathan
Whole Fit Chiropractice, 1 employees
Aug 16, 2022
Great EMR and support
Great EMR and support
Pros
User-friendly and great customer support that always calls back to follow up on any complaints we have.
Cons
No cons and I recommend it to everyone for its great features and usability.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Alex
Primary MD LLC, 2-9 employees
Apr 09, 2022
Support is better than the software
Support is better than the software
Pros
It comes with a prescription module. I can email the next days schedule to myself. Very convenient feature.
Cons
The accounts management system is not great. There can only be one administrator account. You cannot delete a patient chart.
Ease of use
7
Value for money
6
Customer Support
8
Functionality
7
Rob
CAP Medical, 2-9 employees
Feb 16, 2022
Cannot get any better than this
Cannot get any better than this
Pros
It is an awesome program. It provides a patient summary and you can process superbills too. The setup was self-explanatory and we did not need any training either. It works smoothly on the iPad too which is really convenient for us.
Cons
NA
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Michael
OIP Healthcare, 2-9 employees
Nov 17, 2021
a lesser evil
a lesser evil
Pros
Being cloud-based, it interacts reasonably well with voice recognition technology and demonstrates a slightly higher level of intuitiveness compared to other EMR systems.
Cons
Recently, there have been significant connectivity issues, seemingly due to congestion in bandwidth at their server. This has been an intermittent problem over the past several months and may prompt us to explore other products.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Kevin Holthaus
Health Wellness and Fitness, 11-50 employees
More than a year
Jul 01, 2021
Perfect for me
Perfect for me
Pros
It is low-cost and I can customize it. The customer support is great. They have answers ready
Cons
e-prescription often does not send the message through.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Mikael
MyPsych Mental Health, 1 employees
Jun 25, 2021
A bit complicated
A bit complicated
Pros
They have customer support which is available with the EHR for free and you can call any time.
Cons
The login system is very complicated. It takes a long time to sign in and if you forget your password there is no easy way to reset the system.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
6
Laurie
Upscale Health, 1 employees
May 03, 2021
One Touch is alright
One Touch is alright
Pros
You can learn it easily at whatever pace you want. You can customize the features.
Cons
It does not let you backtrack and add records from a previous date.
Ease of use
7
Value for money
8
Customer Support
6
Functionality
7
Michael
Urgent Clinic, 1 employees
Apr 23, 2021
No functionality and unusable
No functionality and unusable
Pros
There is nothing good about this system and I am still trying to figure it out.
Cons
It has a delayed response and it is very difficult to learn. I need additional tutorial videos if I am going to figure it out.
Ease of use
4
Value for money
4
Customer Support
5
Functionality
6
Jesus
Dr Flores Family Dental Office, 2-9 employees
Apr 13, 2021
Extraordinary software. Difficult to beat the cost
Extraordinary software. Difficult to beat the cost
Pros
The reality that they have a free form is extraordinary for the low overhead office. They too have the capacity to include the features you need which permits you to as it paid for things you may really use.
Cons
It might be a little bit simpler to customize. There are a couple of things that we aren’t able to change like required areas on quiet socioeconomics and such. It would be decent in the event that they had an Android app as well as the IOS one.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Nathan
Whole Fit Chiropractic, 1 employees
Mar 23, 2021
Brilliant software
Brilliant software
Pros
It is user-friendly and we can easily access the files. There are enough fields to carry out an extensive examination.
Cons
Nothing negative about it.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Michael
The Hand Center, 1 employees
Feb 16, 2021
GREAT EMR
GREAT EMR
Pros
The ease of use, user-friendly interface, and exceptional support make it a highly recommended choice for any practice.
Cons
I cannot identify any flaws with this EMR; it is flawless in my experience, and I would confidently recommend it to anyone.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
alexander
Medical Practice, 1-10 employees
Less than 6 months
Feb 01, 2021
Awesome Program
Awesome Program
Pros
Easy to use, client inviting, incredible support. I can prescribe it to any practice.
Cons
This EMR is great. I can suggest it to everyone.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
8
Alexander
Primary MD PLLC , 2-9 employees
Jan 20, 2021
Cant seem to understand it.
Cant seem to understand it.
Pros
I do not like anything yet because I can barely use it.
Cons
It is so hard to use! I contact tech support but the response is so delayed.
Ease of use
2
Value for money
2
Customer Support
4
Functionality
4
Jesus
Dr Flores Family Dental Office, 2-10 employees employees
Dec 16, 2020
Best I have seen
Best I have seen
Pros
User friendly, easy to use, great customer support. I would recommend everybody to use this.
Cons
Nothing that it doesnt contain. Its amazing overall.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Alexander
Medical Practice, 2-9 employees
Dec 16, 2020
The best system for such a great cost!
The best system for such a great cost!
Pros
They have a free version of this software which is rare! You can choose and only pay for features you add yourself, which is great!
Cons
I wish it was more friendly in terms of making customizations!
Ease of use
7
Value for money
7
Customer Support
7
Functionality
9
Nathan
Whole Fit Chiropractic, 1 employee employees
Sep 03, 2020
OneTouch EMR
OneTouch EMR
Pros
This product works better if your scope of the work isn’t too broad. It is a quite functional system. It is easy to learn and use this system. Some of the features within the system can also be customized, which is great.
Cons
It does not allow me to enter a patient from a previous day, like why wouldn’t it let me set the date of the previous day. And the support feels non-existent, as they delay it too much before they respond.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Michael
Family Practice - Urgent Clinic, 1 employee employees
May 06, 2020
Worth the price
Worth the price
Pros
This product is easy to use, the quality is quite good, and it is simple. I used an older version previously and the conversion from old to new was very simple and easy to do.
Cons
The conversion from the old version to the new version was a bit blurry. However, this product has made me happy.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Ron
Agape Church of Christ, 2-10 employees employees
Jan 28, 2020
Great system. Hard to beat the cost
Great system. Hard to beat the cost
Pros
The availability of a free version is particularly advantageous for offices with low overhead. Additionally, the option to customize features ensures that you only pay for functionalities that are essential to your practice.
Cons
While generally customizable, it could be made slightly easier to tailor to specific needs. There are a few limitations, such as the inability to modify required fields on patient demographics. Additionally, it would be beneficial to have an Android app in addition to the existing iOS one.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Nathan
Alternative Medicine, 1-10 employees
Less than a year
Oct 01, 2019
Issues but helpful
Issues but helpful
Pros
The system is very organized and neat. The system is pretty much easy to use, and I do like its text message reminder feature as it is very useful, but it works sometimes.
Cons
The display/interface isn’t that great, it’s just okay. The text message reminders do not work at all times, which is a bit weird and annoying.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
6
John
Dynamic PT, 2-10 employees employees
Sep 11, 2019
unable to use
unable to use
Pros
Currently, there are no discernible pros as I am still in the process of learning the system.
Cons
Understanding the software has proven to be extremely challenging, exacerbated by delayed and inadequate tech support. Accessing the necessary instructional videos to facilitate learning has also been problematic.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
4
Jesus
Medical Practice, 1-10 employees
Less than 6 months
Aug 01, 2019
Hand center
Hand center
Pros
Its user-friendly nature facilitates quick and easy access to each patient file.
Cons
From my perspective, there is nothing to dislike about this software. It meets my needs perfectly and stands out as the most user-friendly EMR software I've encountered thus far.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Medical Practice, 1-10 employees
Less than 6 months
May 01, 2019
One Touch EMR
One Touch EMR
Pros
The learning process is straightforward, allowing for self-paced exploration and customization of certain features.
Cons
Support services have been disappointingly delayed and sometimes non-existent when needed urgently. The inability to input data from a previous day presents a significant drawback, particularly when attempting to document encounters conducted outside of regular office hours.
Ease of use
8
Value for money
10
Customer Support
3
Functionality
7
Michael
Medical Practice, 1-10 employees
N/A
Apr 01, 2019
Great support
Great support
Pros
This system is pretty much perfect for my practice, as I run a small private practice. It is great for me as I work inpatient and have a small number of private patients. It can be customized accordingly to what you require. The support is great, and they always respond back with the issue resolved in a timely manner. They are always readily available to help me.
Cons
The e-prescription kind of confuses and is really hard to know whether it sent the script or not as the pop-up page doesn’t indicate that it was sent, just asks whether you want to print, re-issue or cancel it. So, it’s hard to know.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
9
Mikael
MyPsych Mental Health, PLLC, 1 employee employees
Feb 06, 2019
A free certified software that is cloud based and very easy to use
A free certified software that is cloud based and very easy to use
Pros
One Touch EMR's offering of a free Certified Software, along with its ability to import data from other platforms like Practice Fusion, makes it a standout choice. Moreover, its Clinical Quality Measure reports are easily generated, and multiple users can be accommodated within a single primary account.
Cons
Frequent system updates have resulted in occasional difficulties logging in, and delays in receiving confirmation emails when creating new accounts have been noted.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Charmayne
Medical Practice, 1-10 employees
N/A
Feb 01, 2019
Too Difficult
Too Difficult
Pros
Despite being free, support is available, albeit with slightly longer response times.
Cons
Managing two separate logins�one for Admin and another for Provider�poses unnecessary complexity, particularly during the initial setup phase. Resetting passwords can also be a cumbersome process, leading to significant delays in accessing the system. Despite signing up months ago, I have yet to utilize the product and am considering alternatives.
Ease of use
3
Value for money
4
Customer Support
7
Functionality
4
Laurie
Health Wellness and Fitness, 1-10 employees
N/A
Feb 01, 2019
Laborious to set up
Laborious to set up
Pros
The pricing structure, especially the availability of a free option for basic needs, combined with its well-organized format and seamless integration with various healthcare services, make it a highly attractive choice.
Cons
Challenges with template customization, particularly the inability to cut and paste templates, have complicated the transition from my previous EMR platform. Additionally, the portal's functionality could be enhanced to offer a wider range of services.
Ease of use
3
Value for money
8
Customer Support
7
Functionality
7
Anonymous
N/A, 1-10 employees
N/A
Oct 01, 2018
Problematic at times, support is very good, very helpful, and friendly, if you can reach them
Problematic at times, support is very good, very helpful, and friendly, if you can reach them
Pros
The scheduling feature is particularly commendable. While some aspects may not be immediately apparent, such as the prescription writer, once configured, the system proves to be decent with customizable templates and reasonable pricing.
Cons
As a solo practitioner, I primarily set up the system myself through instructional videos and trial and error. However, customer support during the setup phase was lacking. Several issues arose during setup, including difficulties with naming conventions and prescription writing, as well as challenges with free text input and patient deletion. While support staff were ultimately helpful when reached, contacting them proved to be a significant challenge.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Rob
N/A, N/A employees
Less than 6 months
Jun 01, 2018
Helpful system with some issues
Helpful system with some issues
Pros
Its ease of use and the effectiveness of text message reminders, when operational, contribute to a neat and organized system.
Cons
Text message reminders have been unreliable, and the display quality leaves something to be desired.
Ease of use
8
Value for money
8
Customer Support
4
Functionality
8
John
Medical Practice, 1-10 employees
N/A
Jun 01, 2018
Perfect for my practice
Perfect for my practice
Pros
It offers relatively easy customization, free access, and readily available support, making it a promising choice for healthcare professionals.
Cons
The e-prescribe function lacks clarity regarding the status of sent prescriptions, with no indication provided upon completion. This uncertainty creates potential confusion for users.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Mikael
Mental Health Care, 1-10 employees
N/A
Jun 01, 2018
My experience has been great. The customer service is excellent. Could not ask for any better.
My experience has been great. The customer service is excellent. Could not ask for any better.
Pros
This program stands out for its user-friendly interface, easy setup process, and efficient tools such as super bills and patient summaries, which significantly reduce charting workload.
Cons
Thus far, no cons have been identified. However, the ability to upload and edit PDF documents according to state regulations, as well as attach them to individual patient charts, would be a valuable addition.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
N/A, N/A employees
Less than 6 months
Jun 01, 2018
Good Value for the Money
Good Value for the Money
Pros
Having used a previous version, I can attest to its ease of use, quality, and straightforward conversion process.
Cons
The conversion process was somewhat blurry, likely due to the older version of the software. Nonetheless, overall satisfaction with the product was maintained.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Ron
Religious Institutions, 1-10 employees
Less than a year
Nov 01, 2017
Very intuitive product
Very intuitive product
Pros
The ability to create a customized GUI tailored to our specific needs is a notable advantage.
Cons
There have been no complaints thus far, reflecting my positive experience with the product.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Thomas
Medical Practice, N/A employees
N/A
Sep 01, 2014
Amazing one touch
Amazing one touch
Pros
The adaptability of the program to different workflows and work styles among partners is impressive, offering flexibility and customization options.
Cons
While the company's rapid growth is a positive sign, it has resulted in longer wait times to provide suggestions and comments.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Howard
Medical Practice, N/A employees
N/A
Sep 01, 2014
Need portable and customizable? Search no more!
Need portable and customizable? Search no more!
Pros
Editing templates is a breeze with OTEMR, making it an ideal solution for practices seeking a non-traditional or highly efficient web-based software solution.
Cons
A larger user group for troubleshooting purposes would be beneficial, as more users would facilitate the exchange of insights and solutions.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Daniel
Medical Practice, N/A employees
N/A
Sep 01, 2014
Finally an easy to use EMR
Finally an easy to use EMR
Pros
Its customizable nature and excellent customer service make it a standout choice in the EMR market.
Cons
Like all EMRs, there is a learning curve, but OneTouch offers excellent training resources to support users through the process.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kay
Medical Practice, N/A employees
N/A
Sep 01, 2014
Wowed by Product
Wowed by Product
Pros
The cloud-based infrastructure, ease of use, and flexible contract options, along with simplified implementation, make it an appealing choice for practices of any size.
Cons
At present, no aspects of the product have been found to dislike. The responsiveness of the team to my needs, along with a feature request log that provides updates, enhances the overall experience.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Marisa
Medical Practice, N/A employees
N/A
Aug 01, 2014
best i have seen
best i have seen
Pros
The product's design by a medical professional is evident in its familiar workflow, which enhances efficiency in patient documentation.
Cons
With my limited experience with EMRs overall, I found a relatively small learning curve with this system. Building my preferences did take some time initially, but now that it's done, I'm gradually improving at navigating through the steps.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
R
N/A, N/A employees
Free Trial
Aug 01, 2014
SaaS EMR!
SaaS EMR!
Pros
OneTouch's ease of use and implementation, coupled with a comprehensive training program, make it a preferred choice for EMR adoption.
Cons
Recently, there have been significant connectivity issues, seemingly due to congestion in bandwidth at their server. This has been an intermittent problem over the past several months and may prompt us to explore other products.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kay
N/A, N/A employees
Free Trial
Aug 01, 2014
No Longer Documenting Late into the Night
No Longer Documenting Late into the Night
Pros
This EMR significantly accelerates the documentation process, offering multiple input options and customizable templates tailored to daily use. Its cloud-based nature ensures mobility across multiple locations, and the availability of features like the iPad app further enhances its utility and accessibility.
Cons
From my perspective, there is nothing to dislike about this software. It meets my needs perfectly and stands out as the most user-friendly EMR software I've encountered thus far.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christina
N/A, N/A employees
Free Trial
Aug 01, 2014
Filters
I�m new but I love it
I�m new but I love it
Pros
Cost-effective for my small practice, and I anticipate significant scalability with this system in place as my practice expands in the future.
Cons
With my limited experience with EMRs overall, I found a relatively small learning curve with this system. Building my preferences did take some time initially, but now that it's done, I'm gradually improving at navigating through the steps.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Shelly
Health Wellness and Fitness, 1-10 employees
Less than a year
Jul 01, 2023
Amazing Software
Amazing Software
Pros
OneTouch EMR Software is highly intuitive and comes with many innovative features. It is indeed a leading-edge software in the market.
Cons
Amazing experience working on the software. No complaints to report.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
10
Micheal
Medical Practice, 1 employees
Dec 16, 2022
Free Certified Software
Free Certified Software
Pros
It is easy to use and is cloud-based, which is so exceptional. It doesn’t require a double entry. This product offers free certified software in contrast to all other software that offers either a monthly or a yearly subscription fee. This product can import data from a practice fusion account into its system. Multiple users can use one primary account. It is easy to generate clinical quality measure reports.
Cons
It takes a while to receive confirmation emails when a new account is created. Plus, system updates often make it hard to log into the system.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
9
Charmayne
iHealthone, 2-10 employees employees
Oct 08, 2022
A great system at a reasonable price
A great system at a reasonable price
Pros
It is a great cloud-based EHR software with a basic free version. You only pay for what you need. You will not find a better price anywhere else in the market.
Cons
It would be great if they had an Android or iOS app too so we could use it as well while traveling.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
10
Nathan
Whole Fit Chiropractice, 1 employees
Aug 16, 2022
Great EMR and support
Great EMR and support
Pros
User-friendly and great customer support that always calls back to follow up on any complaints we have.
Cons
No cons and I recommend it to everyone for its great features and usability.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Alex
Primary MD LLC, 2-9 employees
Apr 09, 2022
Support is better than the software
Support is better than the software
Pros
It comes with a prescription module. I can email the next days schedule to myself. Very convenient feature.
Cons
The accounts management system is not great. There can only be one administrator account. You cannot delete a patient chart.
Ease of use
7
Value for money
6
Customer Support
8
Functionality
7
Rob
CAP Medical, 2-9 employees
Feb 16, 2022
Cannot get any better than this
Cannot get any better than this
Pros
It is an awesome program. It provides a patient summary and you can process superbills too. The setup was self-explanatory and we did not need any training either. It works smoothly on the iPad too which is really convenient for us.
Cons
NA
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Michael
OIP Healthcare, 2-9 employees
Nov 17, 2021
a lesser evil
a lesser evil
Pros
Being cloud-based, it interacts reasonably well with voice recognition technology and demonstrates a slightly higher level of intuitiveness compared to other EMR systems.
Cons
Recently, there have been significant connectivity issues, seemingly due to congestion in bandwidth at their server. This has been an intermittent problem over the past several months and may prompt us to explore other products.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Kevin Holthaus
Health Wellness and Fitness, 11-50 employees
More than a year
Jul 01, 2021
Perfect for me
Perfect for me
Pros
It is low-cost and I can customize it. The customer support is great. They have answers ready
Cons
e-prescription often does not send the message through.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Mikael
MyPsych Mental Health, 1 employees
Jun 25, 2021
A bit complicated
A bit complicated
Pros
They have customer support which is available with the EHR for free and you can call any time.
Cons
The login system is very complicated. It takes a long time to sign in and if you forget your password there is no easy way to reset the system.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
6
Laurie
Upscale Health, 1 employees
May 03, 2021
One Touch is alright
One Touch is alright
Pros
You can learn it easily at whatever pace you want. You can customize the features.
Cons
It does not let you backtrack and add records from a previous date.
Ease of use
7
Value for money
8
Customer Support
6
Functionality
7
Michael
Urgent Clinic, 1 employees
Apr 23, 2021
No functionality and unusable
No functionality and unusable
Pros
There is nothing good about this system and I am still trying to figure it out.
Cons
It has a delayed response and it is very difficult to learn. I need additional tutorial videos if I am going to figure it out.
Ease of use
4
Value for money
4
Customer Support
5
Functionality
6
Jesus
Dr Flores Family Dental Office, 2-9 employees
Apr 13, 2021
Extraordinary software. Difficult to beat the cost
Extraordinary software. Difficult to beat the cost
Pros
The reality that they have a free form is extraordinary for the low overhead office. They too have the capacity to include the features you need which permits you to as it paid for things you may really use.
Cons
It might be a little bit simpler to customize. There are a couple of things that we aren’t able to change like required areas on quiet socioeconomics and such. It would be decent in the event that they had an Android app as well as the IOS one.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Nathan
Whole Fit Chiropractic, 1 employees
Mar 23, 2021
Brilliant software
Brilliant software
Pros
It is user-friendly and we can easily access the files. There are enough fields to carry out an extensive examination.
Cons
Nothing negative about it.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Michael
The Hand Center, 1 employees
Feb 16, 2021
GREAT EMR
GREAT EMR
Pros
The ease of use, user-friendly interface, and exceptional support make it a highly recommended choice for any practice.
Cons
I cannot identify any flaws with this EMR; it is flawless in my experience, and I would confidently recommend it to anyone.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
alexander
Medical Practice, 1-10 employees
Less than 6 months
Feb 01, 2021
Awesome Program
Awesome Program
Pros
Easy to use, client inviting, incredible support. I can prescribe it to any practice.
Cons
This EMR is great. I can suggest it to everyone.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
8
Alexander
Primary MD PLLC , 2-9 employees
Jan 20, 2021
Cant seem to understand it.
Cant seem to understand it.
Pros
I do not like anything yet because I can barely use it.
Cons
It is so hard to use! I contact tech support but the response is so delayed.
Ease of use
2
Value for money
2
Customer Support
4
Functionality
4
Jesus
Dr Flores Family Dental Office, 2-10 employees employees
Dec 16, 2020
Best I have seen
Best I have seen
Pros
User friendly, easy to use, great customer support. I would recommend everybody to use this.
Cons
Nothing that it doesnt contain. Its amazing overall.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Alexander
Medical Practice, 2-9 employees
Dec 16, 2020
The best system for such a great cost!
The best system for such a great cost!
Pros
They have a free version of this software which is rare! You can choose and only pay for features you add yourself, which is great!
Cons
I wish it was more friendly in terms of making customizations!
Ease of use
7
Value for money
7
Customer Support
7
Functionality
9
Nathan
Whole Fit Chiropractic, 1 employee employees
Sep 03, 2020
OneTouch EMR
OneTouch EMR
Pros
This product works better if your scope of the work isn’t too broad. It is a quite functional system. It is easy to learn and use this system. Some of the features within the system can also be customized, which is great.
Cons
It does not allow me to enter a patient from a previous day, like why wouldn’t it let me set the date of the previous day. And the support feels non-existent, as they delay it too much before they respond.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Michael
Family Practice - Urgent Clinic, 1 employee employees
May 06, 2020
Worth the price
Worth the price
Pros
This product is easy to use, the quality is quite good, and it is simple. I used an older version previously and the conversion from old to new was very simple and easy to do.
Cons
The conversion from the old version to the new version was a bit blurry. However, this product has made me happy.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Ron
Agape Church of Christ, 2-10 employees employees
Jan 28, 2020
Great system. Hard to beat the cost
Great system. Hard to beat the cost
Pros
The availability of a free version is particularly advantageous for offices with low overhead. Additionally, the option to customize features ensures that you only pay for functionalities that are essential to your practice.
Cons
While generally customizable, it could be made slightly easier to tailor to specific needs. There are a few limitations, such as the inability to modify required fields on patient demographics. Additionally, it would be beneficial to have an Android app in addition to the existing iOS one.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Nathan
Alternative Medicine, 1-10 employees
Less than a year
Oct 01, 2019
Issues but helpful
Issues but helpful
Pros
The system is very organized and neat. The system is pretty much easy to use, and I do like its text message reminder feature as it is very useful, but it works sometimes.
Cons
The display/interface isn’t that great, it’s just okay. The text message reminders do not work at all times, which is a bit weird and annoying.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
6
John
Dynamic PT, 2-10 employees employees
Sep 11, 2019
unable to use
unable to use
Pros
Currently, there are no discernible pros as I am still in the process of learning the system.
Cons
Understanding the software has proven to be extremely challenging, exacerbated by delayed and inadequate tech support. Accessing the necessary instructional videos to facilitate learning has also been problematic.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
4
Jesus
Medical Practice, 1-10 employees
Less than 6 months
Aug 01, 2019
Hand center
Hand center
Pros
Its user-friendly nature facilitates quick and easy access to each patient file.
Cons
From my perspective, there is nothing to dislike about this software. It meets my needs perfectly and stands out as the most user-friendly EMR software I've encountered thus far.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Medical Practice, 1-10 employees
Less than 6 months
May 01, 2019
One Touch EMR
One Touch EMR
Pros
The learning process is straightforward, allowing for self-paced exploration and customization of certain features.
Cons
Support services have been disappointingly delayed and sometimes non-existent when needed urgently. The inability to input data from a previous day presents a significant drawback, particularly when attempting to document encounters conducted outside of regular office hours.
Ease of use
8
Value for money
10
Customer Support
3
Functionality
7
Michael
Medical Practice, 1-10 employees
N/A
Apr 01, 2019
Great support
Great support
Pros
This system is pretty much perfect for my practice, as I run a small private practice. It is great for me as I work inpatient and have a small number of private patients. It can be customized accordingly to what you require. The support is great, and they always respond back with the issue resolved in a timely manner. They are always readily available to help me.
Cons
The e-prescription kind of confuses and is really hard to know whether it sent the script or not as the pop-up page doesn’t indicate that it was sent, just asks whether you want to print, re-issue or cancel it. So, it’s hard to know.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
9
Mikael
MyPsych Mental Health, PLLC, 1 employee employees
Feb 06, 2019
A free certified software that is cloud based and very easy to use
A free certified software that is cloud based and very easy to use
Pros
One Touch EMR's offering of a free Certified Software, along with its ability to import data from other platforms like Practice Fusion, makes it a standout choice. Moreover, its Clinical Quality Measure reports are easily generated, and multiple users can be accommodated within a single primary account.
Cons
Frequent system updates have resulted in occasional difficulties logging in, and delays in receiving confirmation emails when creating new accounts have been noted.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Charmayne
Medical Practice, 1-10 employees
N/A
Feb 01, 2019
Too Difficult
Too Difficult
Pros
Despite being free, support is available, albeit with slightly longer response times.
Cons
Managing two separate logins�one for Admin and another for Provider�poses unnecessary complexity, particularly during the initial setup phase. Resetting passwords can also be a cumbersome process, leading to significant delays in accessing the system. Despite signing up months ago, I have yet to utilize the product and am considering alternatives.
Ease of use
3
Value for money
4
Customer Support
7
Functionality
4
Laurie
Health Wellness and Fitness, 1-10 employees
N/A
Feb 01, 2019
Laborious to set up
Laborious to set up
Pros
The pricing structure, especially the availability of a free option for basic needs, combined with its well-organized format and seamless integration with various healthcare services, make it a highly attractive choice.
Cons
Challenges with template customization, particularly the inability to cut and paste templates, have complicated the transition from my previous EMR platform. Additionally, the portal's functionality could be enhanced to offer a wider range of services.
Ease of use
3
Value for money
8
Customer Support
7
Functionality
7
Anonymous
N/A, 1-10 employees
N/A
Oct 01, 2018
Problematic at times, support is very good, very helpful, and friendly, if you can reach them
Problematic at times, support is very good, very helpful, and friendly, if you can reach them
Pros
The scheduling feature is particularly commendable. While some aspects may not be immediately apparent, such as the prescription writer, once configured, the system proves to be decent with customizable templates and reasonable pricing.
Cons
As a solo practitioner, I primarily set up the system myself through instructional videos and trial and error. However, customer support during the setup phase was lacking. Several issues arose during setup, including difficulties with naming conventions and prescription writing, as well as challenges with free text input and patient deletion. While support staff were ultimately helpful when reached, contacting them proved to be a significant challenge.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Rob
N/A, N/A employees
Less than 6 months
Jun 01, 2018
Helpful system with some issues
Helpful system with some issues
Pros
Its ease of use and the effectiveness of text message reminders, when operational, contribute to a neat and organized system.
Cons
Text message reminders have been unreliable, and the display quality leaves something to be desired.
Ease of use
8
Value for money
8
Customer Support
4
Functionality
8
John
Medical Practice, 1-10 employees
N/A
Jun 01, 2018
Perfect for my practice
Perfect for my practice
Pros
It offers relatively easy customization, free access, and readily available support, making it a promising choice for healthcare professionals.
Cons
The e-prescribe function lacks clarity regarding the status of sent prescriptions, with no indication provided upon completion. This uncertainty creates potential confusion for users.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Mikael
Mental Health Care, 1-10 employees
N/A
Jun 01, 2018
My experience has been great. The customer service is excellent. Could not ask for any better.
My experience has been great. The customer service is excellent. Could not ask for any better.
Pros
This program stands out for its user-friendly interface, easy setup process, and efficient tools such as super bills and patient summaries, which significantly reduce charting workload.
Cons
Thus far, no cons have been identified. However, the ability to upload and edit PDF documents according to state regulations, as well as attach them to individual patient charts, would be a valuable addition.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
N/A, N/A employees
Less than 6 months
Jun 01, 2018
Good Value for the Money
Good Value for the Money
Pros
Having used a previous version, I can attest to its ease of use, quality, and straightforward conversion process.
Cons
The conversion process was somewhat blurry, likely due to the older version of the software. Nonetheless, overall satisfaction with the product was maintained.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Ron
Religious Institutions, 1-10 employees
Less than a year
Nov 01, 2017
Very intuitive product
Very intuitive product
Pros
The ability to create a customized GUI tailored to our specific needs is a notable advantage.
Cons
There have been no complaints thus far, reflecting my positive experience with the product.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Thomas
Medical Practice, N/A employees
N/A
Sep 01, 2014
Amazing one touch
Amazing one touch
Pros
The adaptability of the program to different workflows and work styles among partners is impressive, offering flexibility and customization options.
Cons
While the company's rapid growth is a positive sign, it has resulted in longer wait times to provide suggestions and comments.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Howard
Medical Practice, N/A employees
N/A
Sep 01, 2014
Need portable and customizable? Search no more!
Need portable and customizable? Search no more!
Pros
Editing templates is a breeze with OTEMR, making it an ideal solution for practices seeking a non-traditional or highly efficient web-based software solution.
Cons
A larger user group for troubleshooting purposes would be beneficial, as more users would facilitate the exchange of insights and solutions.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Daniel
Medical Practice, N/A employees
N/A
Sep 01, 2014
Finally an easy to use EMR
Finally an easy to use EMR
Pros
Its customizable nature and excellent customer service make it a standout choice in the EMR market.
Cons
Like all EMRs, there is a learning curve, but OneTouch offers excellent training resources to support users through the process.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kay
Medical Practice, N/A employees
N/A
Sep 01, 2014
Wowed by Product
Wowed by Product
Pros
The cloud-based infrastructure, ease of use, and flexible contract options, along with simplified implementation, make it an appealing choice for practices of any size.
Cons
At present, no aspects of the product have been found to dislike. The responsiveness of the team to my needs, along with a feature request log that provides updates, enhances the overall experience.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Marisa
Medical Practice, N/A employees
N/A
Aug 01, 2014
best i have seen
best i have seen
Pros
The product's design by a medical professional is evident in its familiar workflow, which enhances efficiency in patient documentation.
Cons
With my limited experience with EMRs overall, I found a relatively small learning curve with this system. Building my preferences did take some time initially, but now that it's done, I'm gradually improving at navigating through the steps.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
R
N/A, N/A employees
Free Trial
Aug 01, 2014
SaaS EMR!
SaaS EMR!
Pros
OneTouch's ease of use and implementation, coupled with a comprehensive training program, make it a preferred choice for EMR adoption.
Cons
Recently, there have been significant connectivity issues, seemingly due to congestion in bandwidth at their server. This has been an intermittent problem over the past several months and may prompt us to explore other products.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kay
N/A, N/A employees
Free Trial
Aug 01, 2014
No Longer Documenting Late into the Night
No Longer Documenting Late into the Night
Pros
This EMR significantly accelerates the documentation process, offering multiple input options and customizable templates tailored to daily use. Its cloud-based nature ensures mobility across multiple locations, and the availability of features like the iPad app further enhances its utility and accessibility.
Cons
From my perspective, there is nothing to dislike about this software. It meets my needs perfectly and stands out as the most user-friendly EMR software I've encountered thus far.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christina
N/A, N/A employees
Free Trial
Aug 01, 2014