Open Dental Reviews

“Unsatisfactory

Pros

Being able to text patients directly from the software is a great feature, and their online support with chat option is quick.

Cons

Their usability is lacking, and some features feel outdated.

“Very boring style

Pros

The software has all a dental software needs, but it's in a very old and boring style. It's okay for keeping appointments and using different colors for different practices, and okay for viewing dental situations, but it's boring and old-fashioned in terms of design and style.

Cons

NO CONS. Their assistance is readily available whenever needed. They're always attentive and accommodating, sparing me from lengthy support calls. It's definitely a valuable quality.

“Very boring style

Pros

While the software fulfills all the needs of a dental practice, the design and style feel outdated and uninspiring. It's functional for appointments, uses different colors for different practices, and provides a clear view of dental situations, but the design lacks modern appeal.

Cons

If you need assistance, they're always attentive and accommodating. You don't have to wait for hours on the phone, which is very useful.

“Very easy to use

Pros

This software is exceptionally user-friendly, offering tremendous value when compared to other dental software options. Also, it provides a level of ease in customization and adjustment that surpasses many alternatives, making it an even more attractive choice for dental professionals.

Cons

I am not fond of the monthly support fee.

“Very easy to use

Pros

It's extremely user-friendly and offers excellent value compared to other dental software. It's much simpler to use and customize.

Cons

I'm not fond of the monthly support fee.

“VERY user friendly. Great software.

Pros

We transitioned to this software after our practice was sold to a new dentist. I was very scared about changing software, but after about two weeks (without any training), we were using it like we had been for years. It's so intuitive. I was very happy with patient check-in, check-out, adding insurances, and making treatment plans. I would definitely recommend this software. I know it integrated quite easily with our existing digital X-ray system, though I wasn't involved in getting that set up. I just know the transition was very smooth.

Cons

The only issue I can recall is that our particular doctor did not provide training. I'm not sure if Open Dental offers training, but it's so intuitive that it didn't take long to figure out.

“VERY user friendly. Great software.

Pros

Transitioning to Open Dental after our practice was sold was daunting, but within two weeks (with no training), we were using it like pros. It's incredibly user-friendly. I found the patient check-in, check-out, insurance addition, and treatment planning to be very satisfying. I would highly recommend this software. While I wasn't involved in setting up our existing digital x-ray integration, I know the transition was seamless.

Cons

I can't think of any issues, except our specific doctor didn't provide training. I'm not sure if Open Dental offers training, but it's so intuitive that it didn't take long to figure out.

“DO IT

Pros

The easiest answer all day: GET OPEN DENTAL. It is the best and easiest dental software you will ever use! Seriously, listen to me. GET OPEN DENTAL. I've used Dentrix, Eaglesoft, and others, and Open Dental is by far the easiest to use. The support is AMAZING. You never hear about this with any company, but this one is great at answering questions.

Cons

There is not a single thing I dislike about Open Dental. They are a fantastic company with excellent software.

“User Friendly and Completely Customizable

Pros

Open Dental promotes itself as completely customizable, and that's absolutely correct. If there's a feature they don't have, you can pay to have it created, or if enough people vote for it, their developers will add the feature! You can run a Query (custom report) for just about any possible scenario and save it as a favorite for future use. It's incredibly intuitive; between the customer support team, online manual, and YouTube video tutorials, I felt like a pro in no time at all! I can set up additional training, and their team is always friendly and approachable. I'm very happy to have found this software at a decent price!

Cons

Their features can sometimes be time-consuming, especially when trying to locate or use them. Occasionally, things are labeled or placed in unexpected areas, or given unusual names. For instance, adding a user requires going into "security," which took me ages to find!

“DO IT

Pros

If you want an easy solution, go with Open Dental. It's the best and simplest dental software I've ever used! Having used Dentrix, Eaglesoft, and others, Open Dental stands out for its ease of use. The support is phenomenal, a rarity in today's market.

Cons

There's absolutely nothing I dislike about Open Dental. They're a fantastic company with excellent software.

“User Friendly and Completely Customizable

Pros

Open Dental lives up to its reputation for complete customization. If there's a feature missing, you can request it for development. Custom reports (Queries) cover almost any scenario and can be saved for future use. It's incredibly user-friendly, thanks to the accessible customer support, online manuals, and YouTube tutorials. Setting up additional training is very easy, and their team is always approachable and friendly. I'm thrilled to have found this software at such a reasonable price!

Cons

Features can sometimes take a while to find, especially if you're just trying to vote on them. Occasionally, things are labeled or located unexpectedly. For instance, adding a user requires going into "security," which took me a long time to discover!

“open dental

Pros

As a dental office, integrating open dental practice management software with other tools like carecredit has made offering financing options to patients effortless.

Cons

The setup process was timely, but thankfully not overly complex, and my team swiftly adapted to the software, although we encountered some initial difficulty with certain Windows links.

“User Friendly

Pros

On the administration side, I adore how simple open Dental is with accounts. It's crystal clear and easily comprehensible.

Cons

Upon occasion, when examining the software, it presents a slightly outdated appearance in comparison to other dental programs.

“Open Dental Review

Pros

Open Dental is incredibly intuitive. I appreciate the clarity in inputting patient data, insurance, and more. The software neatly organizes every aspect of a patient's chart,hygiene, restorative, billing, etc. What's more, their proactive approach to incorporating customer feedback keeps the software fresh and exciting. Plus, their customer service is stellar, always accessible and speedy.

Cons

My experience with Open Dental leaves me hard-pressed to pinpoint any aspect I find displeasing; its intuitiveness surpasses that of any other software I've utilized.

“No monthly fees

Pros

The simplicity and absence of monthly fees are what drew me to Open Dental. It's surprisingly robust and allows seamless integration with other software.

Cons

It's regrettable that opting for their support service entails a mandatory six-month charge.

“Software is easy to use

Pros

Open Dental boasts an array of impressive features! Their customer service team is exceptional, always ready with solutions or reports whenever needed.

Cons

In all honesty, our office harbors no grievances toward this product; its continual updates render it increasingly accessible and comprehensible!

“Great Software at a Great Price!

Pros

The abundance of features in Open Dental, along with the option to expand with modules, convinced us to choose it for our new clinic. The network capability and flexible licensing without hefty expenses were major selling points.

Cons

The software's current lack of cloud integration prompts me to hope for an imminent transition. Embracing cloud-based security measures would significantly bolster our HIPAA compliance efforts, alleviating the need for extensive data security and backup procedures.

“Don't waste money

Pros

This software is perfectly suited for small offices that currently have no intentions of expanding their operations in the foreseeable future.

Cons

A word of caution: the vendor may modify prices without prior notice and subsequently disavow any such discussions!

“Overall great software

Pros

Their extensive feature set enables us to centralize our operations. Scheduling is effortless, communication logs are easily accessible, and having imaging integrated within the same program simplifies our workflow.

Cons

My sole qualm with this software lies in its billing functionality. The amalgamation of payment plans and regular account information in statements tends to bewilder patients, resulting in a surge of inquiries.

“Love open dental!

Pros

Open Dental stands out as one of the most comprehensive dental practice management software available. Having all patient information on one screen sets it apart from others.

Cons

Although configuring autonotes can be labor-intensive, the time invested in this endeavor yields substantial long-term savings.