Open Dental Reviews

“Super easy to get around

Pros

The interface is well organized offering a smooth navigation. Also, the after-sales experience has been awesome. I highly recommend it.

Cons

There are no cons worth mentioning.

“Open Dental

Pros

What I love most about Open Dental is the A/R part for billing reasons.

Cons

I can't find any faults with Open Dental.

“Open Dental

Pros

What I appreciate most about Open Dental is its Accounts Receivable (A/R) feature, especially for managing billing.

Cons

I don't have any complaints about Open Dental.

“Open Dental

Pros

It's incredibly simple, making it very easy for anyone to use, teach to others, and learn the various features and functionalities.

Cons

Opening two windows at the same time proves to be an insurmountable task due to the limitations of the software.

“Open Dental

Pros

The software is designed to be uncomplicated in its usability, effortless to instruct others on, and swiftly comprehensible for new users.

Cons

It's not feasible to open two windows simultaneously within the software's interface.

“A PMS you can rely on with wonderful support

Pros

Open Dental offers many customizable features compared to other PMS systems. I also have endless access to "how to" tutorials, or I can call their pleasant customer service for assistance!

Cons

Getting around certain sections might require extra clicks, but it's not a major issue overall.

“A PMS you can rely on with wonderful support

Pros

Open Dental offers extensive customization options compared to other Practice Management Systems (PMS). They provide abundant "how-to" tutorials or you can reach out to their helpful customer service for assistance!

Cons

Navigating through specific sections requires more clicks than anticipated; however, overall, this does not present a significant challenge.

“Great dental software

Pros

The software is highly intuitive, with excellent customer and IT service. Even as a novice, I found it very easy to learn. I appreciate its customization options and the hundreds of available queries to meet the practice's needs.

Cons

Sometimes there's a delay when opening images, and occasional problems arise with radiographs.

“Great dental software

Pros

The software is incredibly intuitive, with excellent customer and IT support. Even for beginners, it's easy to grasp. I appreciate its customizable nature and the wide range of available queries that cater to our practice's specific needs.

Cons

Sometimes there's a delay when opening images, and occasionally, there are issues with radiographs.

“Look somewhere else..

Pros

I do not like anything about the product or the Open Dental Customer Service team.

Cons

There are numerous glitches with Open Dental Cloud, happening multiple times a day. I find myself constantly closing and reopening between patients and calls.

“Look somewhere else..

Pros

I don't have anything positive to say about the product or Open Dental's customer service team.

Cons

Almost everything... with Open Dental Cloud, glitches occur multiple times a day! I find myself closing out between patients and calls.

“Favorite software hands-down

Pros

The tooth chart is efficient and informative; I can clearly see that I'm viewing the "distal of #3" just by looking at the chart. It's easy to add frequently used buttons, make auto notes, and use them. The auto notes allow me to stop anytime, type in a note, and then pick back up with auto prompts whenever I want. It's easy to see insurance coverage and how much a patient owes, so I know if they even need to stop at the front desk to check out. The schedule is easy to use with appealing color blocks. Perio charting is simple, and it's easy to toggle back and forth to show patients changes between this perio charting and previous ones. I love having a place under the tooth chart for personal notes that can be seen and a way to easily place and see preferred hygienists or dentists on the schedule. HHx is easy to see on the same page as the chart.

Cons

I'm absolutely enamored with Open Dental. I've been a hygienist for a decade, and this software has exceeded all my expectations. It's incredibly efficient and meets all my needs.

“Favorite software hands-down

Pros

The tooth chart is efficient and informative. I like how it clearly displays details like the "distal of #3" with just a glance. It's simple to add frequently used buttons and use auto notes efficiently. I appreciate the flexibility of stopping and starting auto prompts as needed. Managing insurance coverage and patient payments is easy, allowing us to streamline front desk procedures. The schedule feature, with its color-coded blocks, is not only efficient but visually pleasing. Perio charting is straightforward, making it easy to compare patient progress over time. I also find it useful to have a section under the tooth chart for personal notes, and it's convenient to designate preferred hygienists or dentists directly on the schedule. Health history (HHx) information is conveniently accessible on the same page as the chart.

Cons

I absolutely love Open Dental. As a hygienist for 10 years, I've never been happier with software, it fulfills all my needs and more. Efficiency is crucial to me, and this software checks all the boxes.

“Best Value for a Dental Software

Pros

With one window, I can view everything for the patient by simply toggling between the options on the left. It's easy to log on and off without losing my space. Everything is customizable, and there are so many options. Customer Service is amazing, and they always call back quickly and are very knowledgeable. If something can't be figured out right away, they escalate it to a higher-level tech, and solutions are found promptly. The cost is great for such good customer service. Open Dental's value can't be beaten!

Cons

The forms could use improvement. Setting up and using sheets can be challenging. Updating them to a more modern approach would be my only suggestion.

“Best Value for a Dental Software

Pros

It's convenient to have all patient information in one window, easily accessible by toggling through options on the left. Logging on and off is seamless without losing your place. The software's extensive customization options are impressive, offering numerous features to tailor to our needs. Customer service is exceptional, they respond promptly and are highly knowledgeable. If a problem requires advanced technical assistance, they escalate it efficiently. The cost is very reasonable considering the level of support offered. Open Dental offers unbeatable value!

Cons

The forms could use improvement. Sheets are difficult to use and set up. Updating them to a more modern approach would be my only request.

“Very easy to use and customize

Pros

I like the call buttons, we've customized them with audio, so it has become an intercom system.

Cons

I wish there was a simpler way to organize progress notes rather than scrolling through them.

“Very easy to use and customize

Pros

I like the customizable call buttons, we've even integrated audio to use them as an intercom system.

Cons

I wish there was a simpler way to organize progress notes rather than scrolling through them.

“Open Dental

Pros

I find it easy to navigate, but if I run into issues, the support is great. Although there's a monthly fee for unlimited access, it's totally worth it. There are times when I can go months without needing help, but when I hit a snag, I'm on the phone with them several times a day or days in a row.

Cons

It's not a flaw of the software itself, but rather my own lack of knowledge. Some instructional videos seem to lack audio, which I've brought to their attention. While I try to watch the help videos first, sometimes I don't have the luxury of time and have to call support.

“Open Dental

Pros

It's easy to navigate and, if issues arise, their support is excellent. The monthly fee for unlimited access to support is worth every penny. While I can go for months without needing assistance, when an issue arises, I find myself on the phone with them multiple times a day or for several consecutive days.

Cons

It's not really a con, but more my lack of knowledge. Some of the help videos seem to lack audio, which I've mentioned. I usually try to watch the help video first, but sometimes I need to call for assistance due to time constraints. I consider it more of an operator error on my part.

“Great dental software

Pros

It's easy to customize and feature-rich. I can tailor it to what I want.

Cons

The monthly support costs can be a drawback, although it's optional.

“Good software for price

Pros

Once the initial 12-month period has passed, there is no longer a requirement for me to make any further payments for the software.

Cons

Using Open Dental may present a steeper learning curve compared to Dentrix due to its less intuitive interface, resulting in increased difficulty in its utilization for dental professionals.

“Great dental software

Pros

The software is highly customizable and packed with features. You can personalize it to suit your exact needs.

Cons

The monthly support costs are a downside, although it's optional.

“Good software for price

Pros

After 12 months, there's no need to pay for the software.

Cons

It's not as intuitive to use as Dentrix.

“The Best Practice Management Software

Pros

I've used Dentrix and Eaglesoft before using Open Dental, and I have to say that Open Dental is by far the best. Everything is easy, simple to learn, and highly customizable. Managing patient records and tracking claims and payments is a breeze. Their customer support is incredibly helpful, and the backlog of webinars and videos are perfect training tools for learning the software. On top of the great functionality, the cost is incredibly affordable, making selecting Open Dental a no-brainer.

Cons

The only downside I've encountered is the extra steps required to undo mistakes. Aside from that, it's quite user-friendly.

“The Best Practice Management Software

Pros

Having used Dentrix and Eaglesoft before switching to Open Dental, I can confidently say it's the best choice. Everything is smooth, easy to learn, and highly customizable. Managing patient records, claims, and payments is effortless. Their customer support is incredibly helpful, and their extensive webinars and videos are invaluable for learning the software. Besides its functionality, the affordability of Open Dental makes it an obvious choice.

Cons

The only downside I've noticed is that reversing mistakes can involve extra steps. Other than that, it's very user-friendly.

“Very easy to use

Pros

It's customizable, very easy to use, and simple to learn and teach. Reliable.

Cons

I honestly can't find anything negative about the software. We're extremely satisfied with it thus far.

“We love Open Dental!

Pros

One of the things I love most about Open Dental is how customizable it is. In so many areas of the software, I can make it look and feel exactly how I want. Their customer service is amazing. I can call or chat with them anytime and always get a timely response.

Cons

We've been using Open Dental for about five years without any major issues. They do an excellent job of addressing any problems in the subsequent updates.

“Very User Friendly

Pros

The software is exceptionally easy to learn and implement, making the entire process seamless and user-friendly due to its highly intuitive design.

Cons

I'd prefer the ability to have multiple windows open simultaneously for easier navigation.

“Everything you need, nothing you don't.

Pros

It's clear that this software was made by people who really understand dentistry well.

Cons

The cost of eServices, particularly text and email features, can be pricey.

“Very easy to use

Pros

Open Dental is customizable, extremely user-friendly, easy to learn and teach, and reliable.

Cons

There's really nothing negative to say about the software. We're extremely satisfied with it.

“We love Open Dental!

Pros

One of the standout features of Open Dental is its exceptional customization capabilities. We can personalize many aspects of the software to match our preferences perfectly. Their customer service is top-notch, we can reach out anytime and receive prompt assistance.

Cons

We've been using Open Dental for about 5 years without any major issues. When problems do arise, they're usually addressed in the next update.

“Very User Friendly

Pros

It's very easy to learn and implement, and the user interface is very intuitive.

Cons

I would like to be able to have multiple windows open simultaneously for easier navigation.

“Everything you need, nothing you don't.

Pros

Open Dental is clearly developed by individuals highly knowledgeable in the field of dentistry.

Cons

The cost of eServices, particularly texts and emails, is a concern.

“Far superior product!!!!

Pros

This software makes my life so much easier as an administrator. The accounts are easy to read. Billing and insurance payments are a breeze, and I can email directly from the account if a patient owes after putting in insurance payments.

Cons

It would be helpful to have an option for printing or emailing entire family appointments, separate from statements. This would greatly assist in keeping our patients' appointments organized.

“Far superior product!!!!

Pros

This software significantly simplifies my administrative tasks. The account management is straightforward, billing and insurance processing are effortless, and I can email patients directly from the software to handle outstanding balances after applying insurance payments.

Cons

It would be helpful to have the option to print or email entire family appointments, not just at the end of statements.

“Open Dental

Pros

The interface is designed to be intuitive, making it easy to navigate, while also being simple and clean, which enhances the overall user experience.

Cons

X-rays and patient communication tools, such as confirmations and reminders, are essential features.

“Open Dental

Pros

Their interface is user-friendly, simple, and clean.

Cons

X-rays and patient communication tools, like confirmations and reminders, are excellent.

“open dental

Pros

It is incredibly easy to use and the customer support provided is truly outstanding, ensuring a smooth and satisfactory experience for all users.

Cons

I genuinely can't think of anything specific that bothers me about the software.

“open dental

Pros

I find the exceptional user-friendliness and the high caliber of customer support to be truly remarkable.

Cons

I honestly can't think of anything specific that bothers me about the software.

“Unsatisfactory

Pros

I love the ability to text patients from within. Quick online support with a chat option.

Cons

The usability of the software leaves much to be desired, as certain functionalities appear antiquated and fail to meet contemporary standards, thereby detracting from the overall user experience.

“Unsatisfactory

Pros

Being able to text patients directly from the software is a great feature, and their online support with chat option is quick.

Cons

Their usability is lacking, and some features feel outdated.

“Very boring style

Pros

The software has all a dental software needs, but it's in a very old and boring style. It's okay for keeping appointments and using different colors for different practices, and okay for viewing dental situations, but it's boring and old-fashioned in terms of design and style.

Cons

NO CONS. Their assistance is readily available whenever needed. They're always attentive and accommodating, sparing me from lengthy support calls. It's definitely a valuable quality.

“Very boring style

Pros

While the software fulfills all the needs of a dental practice, the design and style feel outdated and uninspiring. It's functional for appointments, uses different colors for different practices, and provides a clear view of dental situations, but the design lacks modern appeal.

Cons

If you need assistance, they're always attentive and accommodating. You don't have to wait for hours on the phone, which is very useful.

“Very easy to use

Pros

This software is exceptionally user-friendly, offering tremendous value when compared to other dental software options. Also, it provides a level of ease in customization and adjustment that surpasses many alternatives, making it an even more attractive choice for dental professionals.

Cons

I am not fond of the monthly support fee.

“Very easy to use

Pros

It's extremely user-friendly and offers excellent value compared to other dental software. It's much simpler to use and customize.

Cons

I'm not fond of the monthly support fee.

“VERY user friendly. Great software.

Pros

We transitioned to this software after our practice was sold to a new dentist. I was very scared about changing software, but after about two weeks (without any training), we were using it like we had been for years. It's so intuitive. I was very happy with patient check-in, check-out, adding insurances, and making treatment plans. I would definitely recommend this software. I know it integrated quite easily with our existing digital X-ray system, though I wasn't involved in getting that set up. I just know the transition was very smooth.

Cons

The only issue I can recall is that our particular doctor did not provide training. I'm not sure if Open Dental offers training, but it's so intuitive that it didn't take long to figure out.

“VERY user friendly. Great software.

Pros

Transitioning to Open Dental after our practice was sold was daunting, but within two weeks (with no training), we were using it like pros. It's incredibly user-friendly. I found the patient check-in, check-out, insurance addition, and treatment planning to be very satisfying. I would highly recommend this software. While I wasn't involved in setting up our existing digital x-ray integration, I know the transition was seamless.

Cons

I can't think of any issues, except our specific doctor didn't provide training. I'm not sure if Open Dental offers training, but it's so intuitive that it didn't take long to figure out.

“DO IT

Pros

The easiest answer all day: GET OPEN DENTAL. It is the best and easiest dental software you will ever use! Seriously, listen to me. GET OPEN DENTAL. I've used Dentrix, Eaglesoft, and others, and Open Dental is by far the easiest to use. The support is AMAZING. You never hear about this with any company, but this one is great at answering questions.

Cons

There is not a single thing I dislike about Open Dental. They are a fantastic company with excellent software.

“User Friendly and Completely Customizable

Pros

Open Dental promotes itself as completely customizable, and that's absolutely correct. If there's a feature they don't have, you can pay to have it created, or if enough people vote for it, their developers will add the feature! You can run a Query (custom report) for just about any possible scenario and save it as a favorite for future use. It's incredibly intuitive; between the customer support team, online manual, and YouTube video tutorials, I felt like a pro in no time at all! I can set up additional training, and their team is always friendly and approachable. I'm very happy to have found this software at a decent price!

Cons

Their features can sometimes be time-consuming, especially when trying to locate or use them. Occasionally, things are labeled or placed in unexpected areas, or given unusual names. For instance, adding a user requires going into "security," which took me ages to find!

“DO IT

Pros

If you want an easy solution, go with Open Dental. It's the best and simplest dental software I've ever used! Having used Dentrix, Eaglesoft, and others, Open Dental stands out for its ease of use. The support is phenomenal, a rarity in today's market.

Cons

There's absolutely nothing I dislike about Open Dental. They're a fantastic company with excellent software.