Open Dental Reviews

“Super easy to get around

Pros

The interface is well organized offering a smooth navigation. Also, the after-sales experience has been awesome. I highly recommend it.

Cons

There are no cons worth mentioning.

“Open Dental

Pros

What I love most about Open Dental is the A/R part for billing reasons.

Cons

I can't find any faults with Open Dental.

“Open Dental

Pros

What I appreciate most about Open Dental is its Accounts Receivable (A/R) feature, especially for managing billing.

Cons

I don't have any complaints about Open Dental.

“Open Dental

Pros

It's incredibly simple, making it very easy for anyone to use, teach to others, and learn the various features and functionalities.

Cons

Opening two windows at the same time proves to be an insurmountable task due to the limitations of the software.

“Open Dental

Pros

The software is designed to be uncomplicated in its usability, effortless to instruct others on, and swiftly comprehensible for new users.

Cons

It's not feasible to open two windows simultaneously within the software's interface.

“A PMS you can rely on with wonderful support

Pros

Open Dental offers many customizable features compared to other PMS systems. I also have endless access to "how to" tutorials, or I can call their pleasant customer service for assistance!

Cons

Getting around certain sections might require extra clicks, but it's not a major issue overall.

“A PMS you can rely on with wonderful support

Pros

Open Dental offers extensive customization options compared to other Practice Management Systems (PMS). They provide abundant "how-to" tutorials or you can reach out to their helpful customer service for assistance!

Cons

Navigating through specific sections requires more clicks than anticipated; however, overall, this does not present a significant challenge.

“Great dental software

Pros

The software is highly intuitive, with excellent customer and IT service. Even as a novice, I found it very easy to learn. I appreciate its customization options and the hundreds of available queries to meet the practice's needs.

Cons

Sometimes there's a delay when opening images, and occasional problems arise with radiographs.

“Great dental software

Pros

The software is incredibly intuitive, with excellent customer and IT support. Even for beginners, it's easy to grasp. I appreciate its customizable nature and the wide range of available queries that cater to our practice's specific needs.

Cons

Sometimes there's a delay when opening images, and occasionally, there are issues with radiographs.

“Look somewhere else..

Pros

I do not like anything about the product or the Open Dental Customer Service team.

Cons

There are numerous glitches with Open Dental Cloud, happening multiple times a day. I find myself constantly closing and reopening between patients and calls.

“Look somewhere else..

Pros

I don't have anything positive to say about the product or Open Dental's customer service team.

Cons

Almost everything... with Open Dental Cloud, glitches occur multiple times a day! I find myself closing out between patients and calls.

“Favorite software hands-down

Pros

The tooth chart is efficient and informative; I can clearly see that I'm viewing the "distal of #3" just by looking at the chart. It's easy to add frequently used buttons, make auto notes, and use them. The auto notes allow me to stop anytime, type in a note, and then pick back up with auto prompts whenever I want. It's easy to see insurance coverage and how much a patient owes, so I know if they even need to stop at the front desk to check out. The schedule is easy to use with appealing color blocks. Perio charting is simple, and it's easy to toggle back and forth to show patients changes between this perio charting and previous ones. I love having a place under the tooth chart for personal notes that can be seen and a way to easily place and see preferred hygienists or dentists on the schedule. HHx is easy to see on the same page as the chart.

Cons

I'm absolutely enamored with Open Dental. I've been a hygienist for a decade, and this software has exceeded all my expectations. It's incredibly efficient and meets all my needs.

“Favorite software hands-down

Pros

The tooth chart is efficient and informative. I like how it clearly displays details like the "distal of #3" with just a glance. It's simple to add frequently used buttons and use auto notes efficiently. I appreciate the flexibility of stopping and starting auto prompts as needed. Managing insurance coverage and patient payments is easy, allowing us to streamline front desk procedures. The schedule feature, with its color-coded blocks, is not only efficient but visually pleasing. Perio charting is straightforward, making it easy to compare patient progress over time. I also find it useful to have a section under the tooth chart for personal notes, and it's convenient to designate preferred hygienists or dentists directly on the schedule. Health history (HHx) information is conveniently accessible on the same page as the chart.

Cons

I absolutely love Open Dental. As a hygienist for 10 years, I've never been happier with software, it fulfills all my needs and more. Efficiency is crucial to me, and this software checks all the boxes.

“Best Value for a Dental Software

Pros

With one window, I can view everything for the patient by simply toggling between the options on the left. It's easy to log on and off without losing my space. Everything is customizable, and there are so many options. Customer Service is amazing, and they always call back quickly and are very knowledgeable. If something can't be figured out right away, they escalate it to a higher-level tech, and solutions are found promptly. The cost is great for such good customer service. Open Dental's value can't be beaten!

Cons

The forms could use improvement. Setting up and using sheets can be challenging. Updating them to a more modern approach would be my only suggestion.

“Best Value for a Dental Software

Pros

It's convenient to have all patient information in one window, easily accessible by toggling through options on the left. Logging on and off is seamless without losing your place. The software's extensive customization options are impressive, offering numerous features to tailor to our needs. Customer service is exceptional, they respond promptly and are highly knowledgeable. If a problem requires advanced technical assistance, they escalate it efficiently. The cost is very reasonable considering the level of support offered. Open Dental offers unbeatable value!

Cons

The forms could use improvement. Sheets are difficult to use and set up. Updating them to a more modern approach would be my only request.

“Very easy to use and customize

Pros

I like the call buttons, we've customized them with audio, so it has become an intercom system.

Cons

I wish there was a simpler way to organize progress notes rather than scrolling through them.

“Very easy to use and customize

Pros

I like the customizable call buttons, we've even integrated audio to use them as an intercom system.

Cons

I wish there was a simpler way to organize progress notes rather than scrolling through them.

“Open Dental

Pros

I find it easy to navigate, but if I run into issues, the support is great. Although there's a monthly fee for unlimited access, it's totally worth it. There are times when I can go months without needing help, but when I hit a snag, I'm on the phone with them several times a day or days in a row.

Cons

It's not a flaw of the software itself, but rather my own lack of knowledge. Some instructional videos seem to lack audio, which I've brought to their attention. While I try to watch the help videos first, sometimes I don't have the luxury of time and have to call support.

“Open Dental

Pros

It's easy to navigate and, if issues arise, their support is excellent. The monthly fee for unlimited access to support is worth every penny. While I can go for months without needing assistance, when an issue arises, I find myself on the phone with them multiple times a day or for several consecutive days.

Cons

It's not really a con, but more my lack of knowledge. Some of the help videos seem to lack audio, which I've mentioned. I usually try to watch the help video first, but sometimes I need to call for assistance due to time constraints. I consider it more of an operator error on my part.

“Great dental software

Pros

It's easy to customize and feature-rich. I can tailor it to what I want.

Cons

The monthly support costs can be a drawback, although it's optional.