Open Dental

Open Dental allows dentists to send electronic prescriptions to boost accuracy and efficiency while minimizing unnecessary paperwork and potential errors. It supports two eRx providers — DoseSpot and Ensora eRx — both offering Electronic Prescribing of Controlled Substances (EPCS). DoseSpot additionally includes drug-drug and drug-allergy interaction checks, flagging potential conflicts before a prescription is sent.

This feature allows patients to easily access their dental information, including appointments, treatment plans, medical history, and financial details, statements, and images. This enhances communication between patients and their dentists. Patients can also send and receive private messages with their provider via Secure WebMail, and make payments directly through the portal. It is available at no additional fee for practices on support.

Web-based forms help users to fill out forms electronically, eliminating paperwork and manual data entry. They can submit patient registration forms, medical history, insurance details, and other critical information online, saving patients and staff time. Forms are accessible on any browser across desktop, tablet, or phone, and submitted data imports directly into the Open Dental database. This feature is included at no additional cost for practices on support.

This feature automates communication channels to send appointments and recall reminders. It reduces manual effort and improves patient communication and engagement. It covers six distinct tools: eReminders, eConfirmations, Automated Thank-You Messages, Arrivals, General Messages, and Patient Portal Invites. eConfirmations allow patients to confirm appointments directly via text or email reply, automatically updating their status in Open Dental.

Integration with multiple texting services enables clinical teams to send and receive text messages straight from the system. This feature is a quick and beneficial communication medium for appointment verification, reminders, or follow-up messages. Inbound messages are unlimited at no cost, and the service works alongside ‘Automated Messaging’, ‘Web Sched’, and ‘ODMobile’ for a fully connected communication workflow.

Open Dental is a tablet-optimized eService that lets patients complete intake forms, sign treatment and payment plans, take insurance card photos, and check into the waiting room — all from a personal device or in-office tablet. The latest version, eClipboard 25, adds dark mode, accessibility options, and OCR technology that automatically reads insurance card photos and populates patient forms, reducing manual data entry at check-in.

This feature allows patients to book appointments online without calling the office, covering four distinct scenarios: Recall, New Patient, Existing Patient, and ASAP. Scheduled appointments are added to Open Dental automatically, and the practice receives an in-system alert when a booking is made.