
Open Dental Reviews
Total 76 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars76%
4
Stars13%
3
Stars4%
2
Stars1%
1
Stars5%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Jennifer
Health, Wellness and Fitness, 11-50 employees
“Open Dental
Pros
It is user-friendly. All patient information is conveniently accessible from a single screen.
Cons
Adjusting to its interface may require some acclimatization time, which is par for the course with any new software.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Aubri
Medical Practice, 11-50 employees
More than a year
“Dental Software for Real People
Pros
Software is incredibly user-friendly and easy to learn. Any queries can be quickly resolved through Google or a prompt response from the support team. No more endless hours on hold!
Cons
I find no fault with Open Dental; its continuous evolution enhances its utility.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tori
Health, Wellness and Fitness, 11-50 employees
Less than a year
“open dental review
Pros
The software bears a resemblance to Dentrix, which lends itself to being easily grasped and navigated by users, thus facilitating a smooth transition and adaptation process.
Cons
Regrettably, the software lacks the flexibility to customize and integrate with certain other platforms.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Katie
Hospital & Health Care, 1-10 employees
More than a year
“Would Never Recommend Anything Else!
Pros
I can't sing enough praises! From its ease of use to the accessibility of features and customizable options, there's nothing I dislike about it.
Cons
I struggle to identify a single aspect of dissatisfaction, particularly since my experience contrasts with Dentrix.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
lisa
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
“Open Dental
Pros
Open Dental offers versatility that other software like Eaglesoft lack.
Cons
There's no doubt that there's a learning curve, especially for those who are used to working with Eaglesoft or Dentrix, as transitioning to this new software may require some extra time and effort to fully grasp its functionalities and features.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Haylie
Health, Wellness and Fitness, 1-10 employees
Less than a year
“Confusing dinosaur program
Pros
I appreciate the drag-and-drop feature and the note section in appointments.
Cons
On the whole, the software's usability leaves much to be desired, proving to be rather confounding.
Rating Distribution
Ease of use
6
Value for money
10
Customer Support
6
Functionality
8
Majida
Medical Practice, 1-10 employees
Less than 6 months
“An easy to use software.
Pros
The software's interface is intuitively designed, ensuring ease of comprehension not only for seasoned professionals but also for dental assistants, who readily find it accessible and manageable in their daily tasks.
Cons
The software boasts commendable performance, devoid of any discernible drawbacks from my perspective.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Stanislav
Medical Practice, 1-10 employees
More than a year
“My Server Crashed and Open Dental came to my rescue!!
Pros
It is remarkably easy to use and continuously updated without the hassle of waiting for new releases. The monthly IT fee is definitely justified for the value it provides.
Cons
Finding problems in a custom-made software is tough. But if there are any issues, the helpful IT team quickly fixes them. They do this by sharing screens and working together with you, making sure things get sorted out fast and without much trouble.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 1-10 employees
More than a year
“Ease of patient care
Pros
Open Dental keeps patient information neatly consolidated and navigation is a breeze compared to other options.
Cons
Achieving smooth integration with additional software to update patients' medical records proves to be quite challenging, as it entails navigating various technical intricacies and compatibility issues that often hinder the seamless flow of data between different platforms, presenting a considerable obstacle in streamlining healthcare information management processes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Not Specified, 1-10 employees
More than a year
“Solid and easy to use!
Pros
Navigating through the software is a seamless experience, characterized by effortless transitions between different functions and modules, while also seamlessly integrating with Dexis, enhancing overall workflow efficiency and compatibility with other systems.
Cons
The latest update introduces an irksome pop-up upon exiting a patient's chart.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
R D
Health, Wellness and Fitness, 11-50 employees
“Open Dental
Pros
A colleague's success story with this service has me eagerly awaiting my turn in my region. Patients are referred to the practice, showcasing its effectiveness.
Cons
Waiting to get on the referral list requires patience. It's important to understand that it takes time and there are many steps involved in getting added to the list of recommended options.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 11-50 employees
Less than 6 months
“Dentrix is Better
Pros
Having used both Open Dental and Dentrix, I find Open Dental's extensive functionality to be both a blessing and a curse. Sometimes I feel overwhelmed trying to locate specific features.
Cons
It lacks the intuitive appeal characteristic of other dental CRM solutions on the market.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
8
evelyn
Health, Wellness and Fitness, 11-50 employees
Less than 6 months
“very convenient
Pros
This software is incredibly organized, and its features make patient management more smooth.
Cons
The alot of features may overwhelm users; hence, comprehensive training is advisable to harness their full potential.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tina
Medical Practice, 11-50 employees
Less than 6 months
“Great Dental Practice Manager
Pros
It is flexible, feature-rich, time-saving, and eco-friendly, it ticks all the boxes, with the added perk of customizable reports.
Cons
Responsibility for storage and encryption lies with the user. Although primarily compatible with Windows, there may exist avenues for customization to accommodate Apple users.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Kathy
Medical Practice, 500+ employees
More than a year
“Open dental is a good product
Pros
Easy to grasp and navigate. The user-friendly interface and color-coded system make accessing patient information a breeze.
Cons
At times, the software experience is affected by occasional slowdowns and technical hiccups, which can detract from its overall usability and performance. Also, specific functions within the software may require navigating through an unnecessarily lengthy series of steps in order to accomplish one's intended tasks, further complicating the user experience and potentially impeding workflow efficiency.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Dominic
Not Specified, 51-100 employees
Less than a year
“Nice apps for dental clinic scheduling
Pros
The tooth charting feature is invaluable, allowing for easy storage and retrieval of dental X-rays whenever needed.
Cons
While I appreciate the software's functionality, its exclusivity to the Windows platform prompts me to advocate for a web-based alternative accessible to a broader user base.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10