Total 76 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

76%

4

Stars

13%

3

Stars

4%

2

Stars

1%

1

Stars

5%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

J

Jennifer

Health, Wellness and Fitness, 11-50 employees

5.0
November 2019

Open Dental

Pros

It is user-friendly. All patient information is conveniently accessible from a single screen.

Cons

Adjusting to its interface may require some acclimatization time, which is par for the course with any new software.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A

Aubri

Medical Practice, 11-50 employees

More than a year

5.0
August 2019

Dental Software for Real People

Pros

Software is incredibly user-friendly and easy to learn. Any queries can be quickly resolved through Google or a prompt response from the support team. No more endless hours on hold!

Cons

I find no fault with Open Dental; its continuous evolution enhances its utility.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

Tori

Health, Wellness and Fitness, 11-50 employees

Less than a year

4.0
April 2019

open dental review

Pros

The software bears a resemblance to Dentrix, which lends itself to being easily grasped and navigated by users, thus facilitating a smooth transition and adaptation process.

Cons

Regrettably, the software lacks the flexibility to customize and integrate with certain other platforms.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

K

Katie

Hospital & Health Care, 1-10 employees

More than a year

5.0
April 2019

Would Never Recommend Anything Else!

Pros

I can't sing enough praises! From its ease of use to the accessibility of features and customizable options, there's nothing I dislike about it.

Cons

I struggle to identify a single aspect of dissatisfaction, particularly since my experience contrasts with Dentrix.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

lisa

Health, Wellness and Fitness, 1-10 employees

Less than 6 months

5.0
April 2019

Open Dental

Pros

Open Dental offers versatility that other software like Eaglesoft lack.

Cons

There's no doubt that there's a learning curve, especially for those who are used to working with Eaglesoft or Dentrix, as transitioning to this new software may require some extra time and effort to fully grasp its functionalities and features.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

H

Haylie

Health, Wellness and Fitness, 1-10 employees

Less than a year

3.0
February 2019

Confusing dinosaur program

Pros

I appreciate the drag-and-drop feature and the note section in appointments.

Cons

On the whole, the software's usability leaves much to be desired, proving to be rather confounding.

Rating Distribution

Ease of use

6

Value for money

10

Customer Support

6

Functionality

8

M

Majida

Medical Practice, 1-10 employees

Less than 6 months

4.0
February 2019

An easy to use software.

Pros

The software's interface is intuitively designed, ensuring ease of comprehension not only for seasoned professionals but also for dental assistants, who readily find it accessible and manageable in their daily tasks.

Cons

The software boasts commendable performance, devoid of any discernible drawbacks from my perspective.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

S

Stanislav

Medical Practice, 1-10 employees

More than a year

5.0
January 2019

My Server Crashed and Open Dental came to my rescue!!

Pros

It is remarkably easy to use and continuously updated without the hassle of waiting for new releases. The monthly IT fee is definitely justified for the value it provides.

Cons

Finding problems in a custom-made software is tough. But if there are any issues, the helpful IT team quickly fixes them. They do this by sharing screens and working together with you, making sure things get sorted out fast and without much trouble.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 1-10 employees

More than a year

5.0
December 2018

Ease of patient care

Pros

Open Dental keeps patient information neatly consolidated and navigation is a breeze compared to other options.

Cons

Achieving smooth integration with additional software to update patients' medical records proves to be quite challenging, as it entails navigating various technical intricacies and compatibility issues that often hinder the seamless flow of data between different platforms, presenting a considerable obstacle in streamlining healthcare information management processes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Not Specified, 1-10 employees

More than a year

4.0
November 2018

Solid and easy to use!

Pros

Navigating through the software is a seamless experience, characterized by effortless transitions between different functions and modules, while also seamlessly integrating with Dexis, enhancing overall workflow efficiency and compatibility with other systems.

Cons

The latest update introduces an irksome pop-up upon exiting a patient's chart.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

RD

R D

Health, Wellness and Fitness, 11-50 employees

5.0
October 2018

Open Dental

Pros

A colleague's success story with this service has me eagerly awaiting my turn in my region. Patients are referred to the practice, showcasing its effectiveness.

Cons

Waiting to get on the referral list requires patience. It's important to understand that it takes time and there are many steps involved in getting added to the list of recommended options.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 11-50 employees

Less than 6 months

5.0
October 2018

Dentrix is Better

Pros

Having used both Open Dental and Dentrix, I find Open Dental's extensive functionality to be both a blessing and a curse. Sometimes I feel overwhelmed trying to locate specific features.

Cons

It lacks the intuitive appeal characteristic of other dental CRM solutions on the market.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

8

E

evelyn

Health, Wellness and Fitness, 11-50 employees

Less than 6 months

5.0
October 2018

very convenient

Pros

This software is incredibly organized, and its features make patient management more smooth.

Cons

The alot of features may overwhelm users; hence, comprehensive training is advisable to harness their full potential.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

Tina

Medical Practice, 11-50 employees

Less than 6 months

4.0
August 2018

Great Dental Practice Manager

Pros

It is flexible, feature-rich, time-saving, and eco-friendly, it ticks all the boxes, with the added perk of customizable reports.

Cons

Responsibility for storage and encryption lies with the user. Although primarily compatible with Windows, there may exist avenues for customization to accommodate Apple users.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

K

Kathy

Medical Practice, 500+ employees

More than a year

5.0
June 2018

Open dental is a good product

Pros

Easy to grasp and navigate. The user-friendly interface and color-coded system make accessing patient information a breeze.

Cons

At times, the software experience is affected by occasional slowdowns and technical hiccups, which can detract from its overall usability and performance. Also, specific functions within the software may require navigating through an unnecessarily lengthy series of steps in order to accomplish one's intended tasks, further complicating the user experience and potentially impeding workflow efficiency.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

D

Dominic

Not Specified, 51-100 employees

Less than a year

5.0
June 2018

Nice apps for dental clinic scheduling

Pros

The tooth charting feature is invaluable, allowing for easy storage and retrieval of dental X-rays whenever needed.

Cons

While I appreciate the software's functionality, its exclusivity to the Windows platform prompts me to advocate for a web-based alternative accessible to a broader user base.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10