“fully tailored for my clinic”

Pros

One of the best things about it is how fully customizable it is. I've been able to tailor the software to fit the specific needs of my aesthetic clinic which makes it feel much more suited to how we actually work.

Cons

The part I wasn't happy with was the onboarding process, because the team couldn't completely import all of my client records from the software I had been using before.

“Perfect to our business”

Pros

Every customization is built around the needs of our business. Pretty much everything feels specifically tailored to how we operate.

Cons

Getting everything up and running takes a lot of meetings. They are useful but fitting them into a busy schedule can be tough.

“Easy onboarding support experience”

Pros

Getting started was easy thanks to the very responsive customer service. They were easy to reach and really helpful throughout the setup process.

Cons

It can be a little buggy at times but the team usually sorts it out quickly. There have also been a few minor issues with the iPad app, though the excellent support team resolves them without much trouble.

“Convenient clinic booking management”

Pros

Using it day to day has made booking appointments and managing patient treatment much more convenient. It's user-friendly overall and the range of features really helps. The reminder emails and other email notifications are especially useful additions.

Cons

There is a bit of a learning curve at first and it takes some time to get familiar with all the features and the layout. Once that clicks, though, it becomes much easier to work with.

“so nice”

Pros

The platform is really user friendly and Pabau 2 is a clear step up from Pabau 1. There are plenty of new functions that noticeably boost productivity and I especially like the membership and package options along with the Echo AI. The migration over was handled with strong support too big shoutout to hidden, who walked me through everything clearly and made the switch feel manageable.

Cons

Getting fully comfortable with Pabau 2 has taken a bit of time to navigate. The changes to report names are a little tricky to work around and a few parts are still only partially functional for instance, online GV purchases aren't available for new clients right now. Also some features had to be switched back on (like feedback which was turned off in version 1).

“can use some improvements”

Pros

There are plenty of useful features in the system that I haven't even fully tapped yet. The booking flow lets clients pay a deposit and my clinic's logo and branding show up on the forms. It also automates the day to day communication with SMS and email reminders, plus aftercare emails and follow up messages.

Cons

Access has been frustrating at times because of repeated outages and technical faults especially when it prevents me from using my calendar. The platform is definitely capable but it can feel a bit overwhelming at the beginning and it takes some support to learn how to navigate and use all the tools properly.

“reminders help stay on track”

Pros

This is a really efficient system to work with and it consistently sends useful reminders to clients so appointments don't get missed.

Cons

There's a bit more cost compared to what I was paying before but the added benefits clearly outweigh that downside.

“our favorite!”

Pros

Customer reps are clearly very knowledgeable and get things done quickly. He knew exactly what to do to support my Pabau account and he was also genuinely friendly throughout. Having that kind of support made a real difference and I'm honestly thrilled with the results. He walked me through the whole process well, explained every section and answered all my questions in a way that left me feeling confident and encouraged. I came away really grateful for how much help I received.

Cons

No downsides to mention only positive feedback. The team was efficient, genuinely helpful and kind and you can tell they know how to get things sorted.

“positive experience”

Pros

The representatives have been attentive and genuinely helpful Onboarding went smoothly and getting started felt simple Customer service has been supportive and responsive whenever I needed it

Cons

None really everything has been working well for me. I'm still learning my way around the platform but that's more about getting familiar than any actual problem with the app.

“helpful support and responsive fixes”

Pros

For me, their customer service has been genuinely helpful. We spoke with hidden and he was great at sorting out the issues we were running into. He also took the time to listen properly and understand our concerns about Pabau before jumping into solutions.

Cons

There are occasional technical glitches where the system feels a bit slower than expected. The good part is that we're kept informed and regularly reassured that things will be back to normal which they typically are.

“highly supported pabau 2 rollout”

Pros

The onboarding/setup is handled really well everything is supported and completed efficiently and the team keeps you updated with clear, friendly communication at each step. Support has been impressively quick to respond and the guidance is always laid out in a simple way. Also, Pabau 2 is genuinely user friendly and packed with a wide range of features that help optimise client record keeping and improve communications.

Cons

So i get that there is a cost involved so it's understandable that it could feel like more of an investment than some alternatives I initially considered dropping a star because of that. Still, it's the best option I've come across for my clinic. I previously used Pabau 1 from 2021 to 2023 and during maternity leave I moved to a cheaper tool. While those lower cost platforms were workable, Pabau 2 noticeably organizes day to day business operations. It covers almost everything I need, the only gap being the ability to customise the lead capture form.

“Outstanding guided customer support”

Pros

Working with the support team was a really positive experience. Support was knowledgeable, efficient and immediately understood how to help with my it account. He was also genuinely friendly which made the whole process much more comfortable. Having that level of support was incredibly helpful and I was thrilled with the outcome. He guided me through everything clearly and took the time to explain each section and answer every question I had. I came away feeling encouraged and very grateful for the help.

Cons

I honestly don't have any negatives to mention about this service. I only have positive things to say. The team members are efficient, helpful, kind and clearly know exactly how to assist when support is needed.

“Well supported client management software”

Pros

Getting everything up and running was handled really efficiently and the whole process felt well supported from start to finish. Communication was excellent throughout, with clear updates at each stage. The support team is quick to respond and their guidance is practical and easy to follow. version 2 is very user-friendly and includes a wide set of features that really help improve client record management and communication.

Cons

There's no doubt that it is a significant investment and that almost made me give it 4 stars instead of 5. Even so, it's still the best system I've come across for my clinic. I used version 1 between 2021 and 2023, then moved to a cheaper alternative while I was on maternity leave. Although the lower-cost software did the job reasonably well, version 2 makes the everyday running of my business much more organised and manageable. It covers almost everything I need, aside from the lack of customisation for the lead capture form.

“Feature rich productivity upgrade”

Pros

It feels much more user-friendly and is clearly a big step up. There are plenty of new features that help improve productivity and I especially appreciate the membership and package options along with Echo AI. The transition has also been well supported and I'd particularly mention support for explaining everything clearly.

Cons

Getting used to version 2 is still taking a bit of time and fully finding my way around hasn't happened yet. The changes to report names have made things a little tricky as well. A few features are live but still not completely working, such as online gift voucher purchases not being available for new clients. There are also some things, like feedback, that were turned back on even though they had been disabled in version 1.

“feature-packed with a learning curve”

Pros

There are plenty of useful tools in the platform that I still haven't fully taken advantage of yet. The booking system includes deposit options which is really helpful and my clinic's logo and branding show up on the forms, giving everything a more professional feel. SMS and email reminders, aftercare messages and follow-ups are also automated which saves a lot of time.

Cons

I've had repeated outages where I couldn't access my calendar and other parts of the system because of technical issues. It's a very capable platform but it can be quite overwhelming at the beginning and usually takes some support to learn how to navigate and use all of the features properly.

“Patient and professional support service”

Pros

Getting help from support was a really positive experience. He was knowledgeable, patient and took the time to fully understand what we needed before walking us through everything step by step. His guidance was clear and thorough which made the whole process feel much less stressful. He came across as very professional and genuinely committed to providing excellent support. Thanks again, customer support!

Cons

System can be slow and laggy at times. Customer service was also poor at the beginning of version 2 and I'd still like to see some of the better features from version 1 carried over.

“Smooth onboarding support process”

Pros

From the start, the representatives have been attentive and genuinely helpful. The onboarding process went smoothly and was simple to follow and the customer service team has been very supportive throughout.

Cons

Do not have any real complaints at this point. I'm enjoying the software so far and I'm still in the process of learning how to fully navigate the platform.

“Efficient appointment reminder software”

Pros

This system has been very efficient to work with and it sends useful reminders to clients that help stop them from missing appointments.

Cons

Cost is a bit higher than what I was paying before but the added benefits more than make up for that downside.

“Helpful issue resolution”

Pros

Customer service has been very helpful. We spoke to support and he was especially supportive when we were having problems. He took the time to really listen and understand our concerns with it and helped us work through the issues.

Cons

We do run into some technical issues from time to time and the system can be a little slow. That said, we are always kept updated and reassured that everything will be back up and running and it always is.

“Organized booking support experience”

Pros

From the start, the customer service has been excellent. Everything is well organized, booking is easy, they are consistently on time and the team is extremely helpful. Without this onboarding, my knowledge would have been quite limited.

Cons

Biggest downside is the cost but it is absolutely worth it compared with the software I used before. Overall, it still feels excellent and gives good value for the money.