Pabau Reviews

“Complete clinic care platform”

Pros

From day one, it has made a huge difference in how our clinic runs. Booking appointments is effortless, patient records are kept secure and being able to follow the full client journey has completely changed the way we manage care. The system feels simple and easy to use which keeps our daily work far more organized. Both our staff and our clients appreciate how convenient everything feels. it really lets us focus on delivering outstanding care without all the usual admin pressure.

Cons

Nothing comes to mind-the setup was easy and their team provided full support throughout.

“All in one clinic software”

Pros

Working with it feels easy and it has everything I need all in one platform.

Cons

Honestly, I liked everything about it.

“Unified business management platform”

Pros

Having everything in a single platform is a big advantage.

Cons

It can be hard to work with at first.

“Fast responsive customer support”

Pros

Whenever I needed help, the staff responded quickly and were incredibly helpful. The service has been amazing overall.

Cons

I'm happy with everything and have no complaints at all.

“Flexible business workflow software”

Pros

One thing that really works well is how flexible it is and how easily it can adapt to the way my business operates.

Cons

There are still a few customization options I think should be available but currently aren't.

“Easy setup with templates”

Pros

Getting started was easy. The interface feels simple and the templates are really great.

Cons

There was a problem during the upgrade but it got resolved quickly.

“Next generation clinic platform”

Pros

Working with it feels like using a next-generation app for clinics. It brings everything together in one place so it really covers all the essentials a clinic needs.

Cons

One thing I'd really like is a phone support line so if there's ever a problem, I could just call someone directly.

“Attentive customer support service”

Pros

They've been incredibly helpful and really attentive to everything I needed.

Cons

N/A. I honestly haven't had a single bad experience at all!

“Continuously improving”

Pros

It covers just about everything I need and the platform keeps improving with ongoing development.

Cons

A few features are still being worked on. I'd also prefer to see more marketing included for free since that adds another cost that some other systems don't charge for.

“Efficient clinic operations software”

Pros

Using it has helped us spend more time providing exceptional service to our clients because our backend operations now run in a much more efficient and professional way.

Cons

Only small downside was the learning curve. Since there are so many features to go through, onboarding took a bit of time. That said, their support team has been responsive and helpful, answering our questions quickly and even providing training sessions.

“Complete all in one solution”

Pros

The structure is great and having everything in one service really works well. It covers all the essentials and ticks the boxes for what I need.

Cons

Biggest frustration is the lack of customer service. You can wait days just to get an email reply and then you still have to book an appointment so if something is urgent, nothing gets sorted out quickly.

“Comprehensive clinic support software”

Pros

Customer support has been absolutely wonderful and the software itself is really lovely and truly comprehensive.

Cons

Honestly, the only downside is my own laziness when it comes to learning a new piece of software.

“Organized client journey platform”

Pros

This platform felt very complete. It covers a wide range of business management tasks and, at the same time, helps make the client journey much simpler and more organized.

Cons

Getting familiar with it does take a little time at first since there is a slight learning curve. That said, the support from the team is very helpful and makes the whole process much more manageable.

“Easy document management”

Pros

Using it feels easy and saving documents is quick and hassle-free. The staff has also been very helpful whenever needed.

Cons

Payment processing can be a bit slow.

“support that truly understands us”

Pros

They've been proactive about learning who we are as a customer and consistently work to make sure they're doing what's best for our business.

Cons

I honestly haven't come across anything I dislike about it.

“helpful support all the way”

Pros

Customer service and support have been really helpful and reliable.

Cons

At the beginning, it was a bit hard to understand. There are so many features that it can feel confusing at first.

“very professional support”

Pros

Everything felt very professional and the helpful support made using it an even better experience.

Cons

There wasn't anything that felt unhelpful.

“boosted efficiency for my clinic”

Pros

It comes with really useful features that have helped me improve efficiency in my aesthetics business.

Cons

There are quite a few options on the home page so it takes a bit of time to get familiar with everything but that is supported during regular meetings.

“fantastic support and features”

Pros

From the moment I bought the software through the final setup customized for my needs, the whole experience has been excellent. The team has been incredibly helpful, offering outstanding customer support and online training for everything, including account setup, tailoring it to fit my workflow, assisting with Stripe integration, uploading my templates, sharing marketing guidance and giving useful tips for my practice. it is user-friendly and comes with lots of valuable features. I am also extremely happy with version 2. Overall, it offers very good value for the money.

Cons

Nothing at this point, I am very happy that I chose to buy it.

“Excellent support and clear training”

Pros

it being cloud-based makes it really convenient and the layout is simple to work through. The training videos have been genuinely useful and customer support is direct, helpful and quick to get back to you.

Cons

One thing I've noticed is that when the portal is open on multiple devices, changes don't sync across every screen right away unless the page is refreshed. Once you're aware of it, you naturally get used to refreshing before booking someone in so you can avoid double bookings.