Pabau Reviews

“poor functionality and safety risks”

Pros

Honestly, there's nothing positive I can point to here. I really can't say anything more than that.

Cons

There isn't just one problem to mention. The functionality is very poor and the issues are serious enough to negatively affect patient safety as well as the success of the business.

“appointment booking and reporting shine”

Pros

Booking appointments is really easy and I also appreciate the reports it provides and the way it keeps all the data you enter well organized.

Cons

At times, it can be a little slow when searching for clients.

“helpful support every time”

Pros

Getting questions resolved is quick, whether it's through online support or Zoom meetings. Marie is absolutely awesome and consistently helpful whenever needed.

Cons

There were a few early teething problems with version 2.0 but everything has been sorted out now.

“responsive teamwork and hassle-free use”

Pros

Working together on this platform has been really easy and the responsiveness has stood out right away. Support has been a huge help and keeps making the whole process of using the system feel effortless.

Cons

Nothing really comes to mind. Everything has gone smoothly and been very easy.

“constant crashes and missed bookings”

Pros

Being able to use the app on my phone and book appointments there is convenient.

Cons

Software crashes or freezes on a regular basis. Patients are often unable to book appointments or pay their deposit and there are times when I cannot take payments at all. The prescription feature also stops working at times. On top of that, support is slow to respond and never acknowledges when it is at fault.

“clean and user-friendly setup”

Pros

It felt easy to use and the layout was simple to navigate.

Cons

At the same time, we probably won't end up using every feature that it includes.

“powerful crm and support”

Pros

Right from the start, the platform felt packed with features that really suit the aesthetic industry. The marketing tools and the powerful CRM system have been especially valuable. Their customer service is excellent and quick to respond and I also appreciate that they can help over the phone. The academy is useful for training and the Help Centre answers about 90% of the questions I have.

Cons

Switching over from my previous software took some time because that system was much more basic so getting used to all the features here was a bit of a learning curve.

“clear records and photos”

Pros

Using it lets me capture clear images and keep detailed client records which helps make sure we're giving accurate treatments every time.

Cons

One thing that gets frustrating is that whenever there's an update, the app logs you out.

“helpful team and flexible records”

Pros

Customer service has been excellent and every staff member I've dealt with has been very helpful.

Cons

it works differently from other platforms and I'm able to add everything as photos for my clients and patients.

“all-in-one for business”

Pros

Getting started with it was very easy and it has everything needed to keep a business running successfully. The staff is friendly as well.

Cons

At this point, there really isn't anything I dislike about it.

“organized layout with support delays”

Pros

The layout is well organized and includes everything you need.

Cons

Connecting payments with clients feels too complicated and there is no one available on the phone when help is needed. Everything has to be arranged by appointment so you end up waiting.

“costly with too many glitches!!”

Pros

Navigation is easy and it doesn't take many steps to get where you need to go.

Cons

It makes a lot of promises but the actual delivery falls short. There are plenty of glitches, the customer service is very poor and it's extremely expensive compared with market leaders like Cliniko.

“too many daily mistakes”

Pros

version 1 worked well and was simple to use. With version 2, I honestly don't see anything to like yet because it still needs a lot of improvement.

Cons

version 2 isn't functioning properly. It has had tons of errors that keep affecting everyday work.

“helpful team training”

Pros

Proper training really matters especially face-to-face. Customer support came in to train our entire team and also updated all of our settings which helped prevent issues later on.

Cons

As with any new system, it takes a bit of time to get used to how everything works.

“automation keeps improving”

Pros

It's nice to see the software getting better over time and the automation is something I really appreciate.

Cons

There are still occasional software issues but they happen much less often now.

“powerful automation features”

Pros

There are plenty of automated tools built in, including consent forms, medical information, reminders, follow-ups and review requests.

Cons

Getting familiar with the system was challenging at first but support has been incredibly helpful and supportive throughout the process.

“Great support and powerful tools”

Pros

There's a wide range of features and whenever we need help, we can actually talk to a real person instead of being left to figure things out alone.

Cons

It takes time to learn because it's very technical but support has really guided us through the process step by step.

“Amazing reporting tools”

Pros

Reporting system has been excellent. It lets you generate a wide range of reports and they're available instantly which is really helpful.

Cons

One downside is that there's no contact number to reach an agent or customer support directly. Relying on online chat can slow down operations because of the delays.

“patient-friendly booking and support”

Pros

Using it has been very easy and it's also really patient-friendly. Online booking works well and the automated processes remove a lot of the busy work from the team. On top of that, the it team has been incredibly attentive and helpful and they're clearly committed to making sure you succeed with the software.

Cons

Two-way texting still isn't available. Integrated labs also haven't been added yet and sending controlled substances through eRX isn't possible without using a third-party option.

“flexible plans and friendly design”

Pros

Working with it feels very approachable and the software itself is user-friendly. It gives you plenty of options and being able to create your own plans is a really fantastic feature.

Cons

At the beginning, during onboarding, I was mostly left to figure things out by myself which was quite frustrating. On top of that, the setup process took a lot of time and wasn't easy.