Pabau Reviews

“very useful and reliable tool”

Pros

This software has been really useful and has made things much easier overall.

Cons

Getting started was a little complicated at first but it became much easier after that.

“helpful support and simple calendar”

Pros

Working with the calendar is very easy and the support team responds quickly and is always helpful when needed.

Cons

One thing missing is the wait list which was available in the previous version of it.

“all-in-one booking convenience”

Pros

Having everything together in one place has been a big plus. Being able to connect my booking terminal directly to my website has also made things much more convenient.

Cons

Basic package only allows me to set up one location. As a new business without a large client base yet, I do not need to move up to the bigger package but I am working across multiple locations to reach as many people as possible so I have ended up needing separate systems for that.

“user-friendly with rich reports”

Pros

System felt very user-friendly and the reports they offer are detailed and extensive.

Cons

Since our company is based in the US, getting in touch with their team can take longer than I would prefer.

“fast onboarding and proactive support”

Pros

It felt very easy to use from the start. The onboarding moved along quickly and the team stayed proactive throughout the whole process.

Cons

At times, the full set of features can feel a bit overwhelming when you're just starting out but I do think they'll all become useful down the line.

“fantastic support and time-savers”

Pros

Having Marie as my Customer Success Rep has been a huge plus. The platform also offers really strong functionality and helps align processes in a way that saves a lot of time.

Cons

A few features still feel a bit underdeveloped, like waitlists but it sounds like those improvements are already on the roadmap.

“slick backend”

Pros

The backend feels polished, highly customizable and simple to work with. On top of that, the dedicated support team has been exceptional whenever needed.

Cons

No complaints because it handles everything we need it to do.

“fantastic onboarding support”

Pros

It was a really positive experience and the team was incredibly helpful throughout the onboarding process.

Cons

Honestly, I can't fault my experience with it.

“cost-effective and reliable tool”

Pros

Easy to use!! The pricing feels budget-friendly and the support team has been very helpful. Whenever I needed assistance, they responded quickly and handled things promptly.

Cons

I haven't been using it long enough to point out any real downsides yet. At this stage, the experience has been positive overall.

“affordable and user-friendly platform”

Pros

Using it has been very easy and the customer service has also been really helpful. The pricing is affordable too which makes it even better.

Cons

The only thing I'd suggest is adding a bit more color to the website so it feels more lively.

“convenient meetings every time”

Pros

Everything about the meetings is convenient and it covers everything I need. Thank you.

Cons

A really good experience and I honestly haven't noticed any negatives.

“helpful and well organized system”

Pros

The team was really friendly and knowledgeable which made it comfortable to ask questions whenever I needed to.

Cons

Nothing to complain about, everything was handled in a very well-organized way.

“Perfect staff and support”

Pros

One thing I've really appreciated is how nice and helpful the staff are and they're available when needed.

Cons

There have been a few glitches while getting the system set up and it still feels a bit buggy at times.

“Fast and smooth setup”

Pros

Set up was really fast and the whole process was genuinely helpful and effective.

Cons

Don't have any complaints. It's very simple to use and I absolutely love it.

“Easy onboarding”

Pros

Getting started was fast, the platform is simple to use and the helpdesk has been one of the best parts of the experience.

Cons

I really haven't run into any downsides. Once everything was set up and running, it has been plain sailing.

“Personalized onboarding experience”

Pros

The onboarding calls and the level of personalization were really helpful.

Cons

There were a lot of calls although that was mainly part of the setup process.

“love it”

Pros

Working with it has been a really positive experience overall.

Cons

It can feel a little confusing to get used to.

“Simple interface”

Pros

Right away, it stood out for its simple interface and the support team has been exceptional whenever I've needed help with anything.

Cons

At times, the software feels a little overwhelming because there are so many features packed into it but it becomes manageable as you get used to it.

“Easy support chat experience”

Pros

It is very easy and the support chat has been excellent whenever I've needed help.

Cons

We've been having a tough time in the clinic during the switch over to version 2 but the it team have been really helpful in handling all of our enquiries.

“Organized reservation management tool”

Pros

Keeping track of reservations with the software was a big plus for us and it also made communication with customers much more organized and efficient.

Cons

One thing we liked the least about it in our cafe was that certain features seemed better suited to larger businesses or medical practices than to a small food and beverage setup like ours.