Pabau Reviews

“boosts bookings and sales”

Pros

This booking system has been excellent for increasing sales and helping with upselling. The team is wonderful to work with and their communication has been consistently clear and reliable.

Cons

One thing that is still missing is Instagram integration for a live "Book Now" button which some other booking platforms already offer.

“Amazing support”

Pros

Online booking works really well, the support team is responsive and the reminders are very useful.

Cons

Navigating the system can feel a bit complicated and it often needs corrections.

“all-in-one practice management”

Pros

It's very user-friendly, yet it still includes the advanced features needed to make practice management feel like a complete all-in-one solution.

Cons

Everything has been working really well up to this point. The only thing I'd like to see is the option to add my own SMS provider.

“powerful marketing and client tools”

Pros

The marketing tools are really useful and the client data management works well for keeping everything organized. I also appreciate the migration and integration support which made the transition and setup much more manageable.

Cons

Staff scheduling still needs improvement and enforcing deposits could be handled better.

“comprehensive admin support”

Pros

It covers a lot and gives my business the structure it needs which makes all the admin work much more manageable. The online portal also creates a really good experience for customers.

Cons

It can feel complicated at times but I've found customer support, that is absolutely brilliant and they help me manage and navigate the business much better.

“all records in one place”

Pros

Having support readily available has been a big plus and it's really useful being able to manage stock while keeping all medical and consent forms together in one place. The team got the account set up and merged my data very quickly which made the whole process much easier.

Cons

Bit complex at first but once everything is set up, it works fantastically. There's also plenty of support available from the team whenever needed.

“fantastic fit for our clinic”

Pros

Right from the start, it has been an excellent match for our clinic. Getting everything set up went really well and the support team was incredibly helpful the whole way through. It takes care of most of our day-to-day operations efficiently which helps the clinic run much better overall. The virtual consultation and SMS features have been especially useful since they make communication with clients much more convenient. I'd definitely recommend it!

Cons

it is a great system although I initially expected the setup to be difficult. Fortunately, their support team was very helpful throughout the entire process.

“helpful support and useful desktop”

Pros

Customer support has been really good. I'm on the chat most days and I usually get answers to my questions within a couple of hours. The reminders, pre-care and aftercare features are excellent and the desktop version is very pleasant to work with.

Cons

App however, just doesn't keep up with the desktop version of it which is disappointing because that's what we rely on most. This was something we made clear to the agent when it was originally sold to us. Even the basic functions don't always work properly-our clients haven't received reminders for more than two weeks now. In my opinion, the core features need to be working flawlessly before any new ones are added.

“Flexible multi-location integrations”

Pros

Switching between different companies and clinic locations is really easy and it connects well with several apps like iCal, Stripe and Mailchimp.

Cons

The SMS feature ends up being a lot more expensive compared with other platforms.

“secure records and perfect training”

Pros

Having all patient records protected and still quickly accessible with a PIN when needed is a big plus. It also makes it simple to pull regular reports and keep an eye on how the business is performing. On top of that, the training team provides a lot of support which really helps when trying to get the most out of it.

Cons

Adding forms in it could definitely feel more user friendly. Customizing things to match personal preferences is also not very easy and getting it the way you want can be a challenging process that requires more advanced skills.

“Excellent support every time”

Pros

Whenever help is needed, the support team is there and responds really well.

Cons

There were a few minor hiccups while switching between systems but everything ended up getting resolved.

“friendly team and stellar support”

Pros

Everyone at it has been friendly, knowledgeable and consistently delivers excellent customer service.

Cons

There's nothing I dislike about it.

“packed with useful features”

Pros

There are plenty of features available and the face mapping is especially good.

Cons

Getting started isn't very simple because there are so many options to work through at first.

“almost everything I need”

Pros

Right now, it has pretty much everything I need, aside from a few features that are still on the way.

Cons

A handful of features aren't available yet, even though I expected them to already be working.

“all-in-one system value”

Pros

Having everything in one place is a big advantage and the overall capability of the system makes it possible to manage it all within a single platform.

Cons

It takes quite a bit of learning to use the system effectively. There were also a few communication hiccups along the way although that issue seems to be resolved now.

“well organized and simple to use”

Pros

Using the software feels very easy and everything is laid out in a really organized way. The team is also good to work with.

Cons

I emailed the team about an issue I have been running into with the software but I still have not heard back. I sent the message over the weekend and now it is already Tuesday.

“online bookings cut admin”

Pros

Since moving over to version 2, I've started to see the advantages of the updated system. The online booking integration has taken a lot of pressure off my clinic admin because patients are able to book appointments directly online.

Cons

Customer support does help but responses can be slow. There have also been a few teething issues with the migration and some of the automated services I had set up before aren't working right now so they need to be configured again.

“broken app and risky setup”

Pros

The it app doesn't actually function as an app because it just redirects me to the website. Newsletters also come out completely different from how they were designed in the system. On top of that, contact payment failures mean payments are not going through. The whole project feels like a mess and it's not something I'd trust if you don't want to put your business at financial risk.

Cons

I honestly would not recommend using it for your business because you could end up losing out badly.

“powerful scheduling and automation”

Pros

Scheduling and EMR tasks feel much more manageable with this system and the automated features are really useful as well.

Cons

Flow in this tool needs urgent attention. When it comes time to select a consent form, if the wrong one is clicked by mistake, there's no way to go back and choose the correct form. That really should be fixed as soon as possible.

“Perfect tools for practice management”

Pros

Using the it app has been a really positive experience especially because the interface feels user-friendly and the patient management system is so complete. The appointment scheduling feature stands out in a good way making booking convenient and handling automated reminders without hassle. On top of that, the way it integrates with other systems and the strength of its reporting tools make it extremely valuable for running my practice more efficiently.

Cons

One thing that has been less ideal with the it app is the occasional lag when opening certain features since that can slow my workflow down. The initial setup and customization also took more time than expected and felt a bit complicated. It would definitely help if the navigation were more simple and the onboarding process for new users was more aligned.