“Easy calendar navigation tool”

Pros

Calendar feature has been the standout for me especially since I can jump to multiple pages directly from it without any hassle.

Cons

Prescription feature could use some work and the birthday templates should feel more stylish and fancy.

“Useful calendar and records system”

Pros

Calendar has been one of the most useful parts for me and the records management feature works really well too. The templates come in handy, the marking options for Botox and similar treatments are compatible and the notifications are designed nicely.

Cons

Part I struggled with most was the prescription feature because it feels complicated to use. The birthday templates also look pretty plain and the customer review template still doesn't feel polished enough.

“Feature rich consent platform”

Pros

It comes with everything I need feature-wise. After the consent forms are configured, using it is pretty easy.

Cons

At the beginning, I ran into a few issues with the web-based platform because it kept crashing whenever I worked with photos. That problem was resolved once I switched to the app for handling photos.

“Simple appointment scheduling”

Pros

The calendar is really easy to look at and checking appointment availability is quick and clear. Setting up staff schedules is also simple and doesn't take much effort.

Cons

Sometimes it can be a bit slow when booking an appointment and I've had to refresh the page or log out and back in to get it working properly.

“Helpful onboarding support experience”

Pros

The support team did a really good job helping me get my account set up. After going through the tutorial, the system became easy to use and it works well for keeping things patient friendly.

Cons

At the beginning, it was a little hard to navigate and I think it could definitely use more templates.

“Buggy failed software rollout”

Pros

it does come with a wide range of features and that was easily its biggest advantage. It also seems more specifically built for medical spas and IV therapy businesses.

Cons

Right away, we ran into a huge number of bugs and glitches. Our account manager was rarely available and almost never answered emails in a timely way. To be fair, they did mention ahead of time that there would be bugs and glitches but even with that warning, we were not able to implement the software or use it at all in our day-to-day operations. We ended up switching to Mangomint which I highly recommend and we had it up and running in just one day, really only a few hours. Mangomint also cost less than it. After making the switch, we brought in $1,700 in sales on the first day of launching our company. It was honestly embarrassing that our it account manager could not even walk us through certain tasks in the system especially since he kept running into the same bugs and glitches himself.

“Easy organized workflow”

Pros

Using it has been very easy and it keeps everything organized and running efficiently.

Cons

Every now and then, there's an outage and the system is unavailable for an hour or so.

“Unified business management platform”

Pros

Everything is aligned to work within our business which saves us from juggling multiple platforms and the Xero support is another big plus.

Cons

It also looks like a lot of additional features are on the way.

“Targeted marketing reporting”

Pros

Being able to market to clients based on treatment criteria is really valuable and the reporting tools are excellent as well.

Cons

Template setup can be a bit confusing especially if you're coming from a Windows background and expect it to work the same way.

“All-in-one”

Pros

Right from the start, it has been simple to use and having everything in one placefrom patient documents to invoicing, billing and schedulingmakes day-to-day work much more convenient. After spending many years working in healthcare, I can honestly say it is the best system Ive used so far.

Cons

Honestly, I havent been able to find anything negative about it.

“Unresponsive onboarding support experience”

Pros

The demo looked really promising and seemed to cover everything I needed but at this point I have some major concerns. First, I've been charged more than 600 and still haven't been provided with a VAT invoice. Second, I've spent the entire week trying to reach support and nobody has been able to fix the problem. Third, the dashboard doesn't match what's shown in the training videos. Also, when I signed up, I made it clear that I needed access to support staff to help with setup and I still haven't had any response.

Cons

The whole thing feels questionable. There's no clear idea of where the staff are actually based, they seem to work odd hours and my legitimate support questions are just being ignored. I also haven't been able to book a call at all, even though that was supposed to be included in the "GOLD" onboarding package I paid for.

“Centralized patient tracking system”

Pros

Having all patient information stored in one place with it has been really helpful and it makes it very simple to keep track of patient progress as well as GDPR notes.

Cons

It has been an excellent tool and it keeps getting updated to support the best patient journey we can offer

“Promising platform”

Pros

This tool has definitely been worth it. Even with the early teething issues and the occasional bug, the support team is always trying to help and the overall functionality looks like it's going to be amazing

Cons

A few parts of version 2 are still being developed but overall it's been a positive experience

“Feature rich”

Pros

Everything feels very easy to use and there are lots of built-in features especially for marketing, plus the Xero and Stripe integrations. Because so much is already included, we hardly need any third-party software.

Cons

One thing still missing is a way for clients to upload documents outside of the forms we send them. We've asked for this because it's an important feature for us and hopefully it will be added soon. There's also no option to include extra client confirmations during booking apart from agreeing to the T&Cs. That's another area it is currently looking into for us.

“Smooth onboarding experience”

Pros

It has been very easy and the success call was a nice touch.

Cons

Pricing feels a bit high for what we need at the moment. Since we're still a startup, it seems better suited to more established clinics.

“fantastic for launching a med spa”

Pros

Getting a medical spa up and running feels much simpler with the online booking, inventory tools and all the templates included. The online education resources and it Academy have also been incredibly helpful.

Cons

One drawback is that the time difference and some settings default to the UK.

“all-in-one clinic workflow”

Pros

Having everything gathered in one place has been a huge plus-booking, patient records, consultations, photography, images, services, pricing and the rest are all together.

Cons

The setup ended up taking longer than I expected because it was split across multiple meetings and spaced-out onboarding sessions.

“helpful onboarding and support”

Pros

Onboarding process was great and the customer follow-up has been really good. They're quick to respond whenever I have questions or send in requests.

Cons

A few parts of the platform don't feel very user-friendly or simple. I've had to reach out several times just to make fairly easy changes that I expected would already be handled.

“Frequent crashes and no response!!”

Pros

Logo looks nice and when the software actually works, it's acceptable. That said, it still feels fragile and unstable.

Cons

Since a recent software update, the system has been crashing and it has completely disrupted my busy clinic. It took the support team 7 days just to acknowledge there was even an issue. There's no customer service phone number and my in-house IT team has spent hours trying to convince them that the problem is on their side.

“flexible reports but too many bugs”

Pros

It comes with a wide range of features and pretty much covers everything needed for marketing. The reporting is especially strong, with a lot of flexibility in how you can use and view the data.

Cons

Platform takes a very long time to load. Even though it has a lot of features, quite a few of them are broken or do not work properly. Support has also been frustrating because it takes them a long time to understand the issue and even longer to respond. They keep asking the same questions repeatedly and there are currently too many technical problems that they seem to be struggling to resolve.