Pabau Reviews

“user-friendly with flexible customization”

Pros

Platform is user friendly and comes with plenty of customization options which makes it easier to tailor to different needs.

Cons

Getting everything set up felt a little overwhelming at first since we were not using any software or EMR before.

“handy reports and reviews”

Pros

There's a great range of services available, the reports are concise and clear and the review feature is genuinely useful.

Cons

The changeover and initial setup process was very complicated and took more effort than expected.

“helpful support and training”

Pros

Support team has been excellent and the help and training provided are very good as well.

Cons

It is a little expensive and somewhat complex at first so it takes some time to get used to. That said, I think that comes from how many options and capabilities the software offers which is also a benefit.

“very efficient compared to others”

Pros

This system is very efficient especially when I compare it with other software in the same category.

Cons

This tool does take a couple of hours to get used to but once I understand how the system works, it becomes easy.

“helpful training”

Pros

Training support has been really good and the software covers everything from start to finish.

Cons

It's a very broad system and probably more complicated than I need right now but it should be able to grow along with my business.

“helpful support and usability”

Pros

Getting started with it was easy and the customer service team has been really supportive whenever needed.

Cons

At the beginning, it took a little time to get familiar with how everything worked.

“User-friendly and handy”

Pros

It's quite simple to use and feels very user friendly overall.

Cons

The payment system can be a little confusing and sometimes isn't that easy to navigate.

“customizable”

Pros

One thing that really works well here is how customizable the platform is. Being able to email clients forms for signing cuts down a lot of the administrative work on our side which has been a big help.

Cons

My only real complaint is that the interface still feels a bit old-school which is unfortunate because the actual features are very good. It also could use more integrations.

“marketing tools that deliver”

Pros

Compared with the software we used before, this has been a much better fit for marketing. The automation is really strong and it helps our business come across as more professional. It's also a big plus that we can use referrals, loyalty programs and gift vouchers all in one place.

Cons

Getting everything set up and properly tested is very hard. A lot of the emails can't simply be tested the way they can in Mailchimp. It's also frustrating that there aren't ready-made templates to work from so whenever we want something branded, it becomes extremely difficult to build exactly what we need.

“paperless bookings and better lead tracking”

Pros

We switched to it mainly to automate more of our communication and have a complete CRM in place for managing new leads. Another big reason was the online booking feature, along with the ability to move our practice away from paper by using digital forms.

Cons

Coming from a non-technical background, it did take a bit of time to get comfortable with the system and there was a fair amount of setup needed to customize it for our clinic. That said, I imagine that's pretty typical with most clinic management software.

“quick booking and custom forms”

Pros

Booking patients on a desktop is fast and easy and being able to create our own forms is a really useful feature.

Cons

The look of the app on the iPad could be better and the iPad functionality could use some improvement as well.

“versatile clinic management toolkit”

Pros

it covers multiple sides of running a clinic, from scheduling and medical record management to marketing and lead tracking. It's also flexible enough to be adjusted and optimized for the specific needs of a practice which makes it even more useful.

Cons

One downside is that the desktop version feels less user-friendly for clinical work compared with the iPad version.

“reliable support and features”

Pros

Most of the features work really well and it's support team is always excellent whenever I need help.

Cons

I'm happy with the majority of the features and honestly don't have anything I dislike about it.

“helpful note-taking workflow”

Pros

The patient note-taking process is laid out step by step which makes it really easy to work through.

Cons

One thing that's missing is the ability to see a patient's previous notes while I'm documenting the current one.

“flexible setup that fits us”

Pros

Getting around the system is very easy and I really appreciate that we can tailor the software to match exactly what our business needs.

Cons

The downside is that it can be quite slow when loading the calendar, client profiles and the point-of-sale section.

“good tool”

Pros

This tool feels very easy and the patient journey feature is simple to follow.

Cons

At times it can be a little harder to navigate but it still never lets me down.

“confidence across the team”

Pros

It has been brilliant because it's so easy. Customer support have really helped my team build confidence with the system.

Cons

Honestly, there's nothing I dislike about it. I'd definitely recommend it.

“smooth booking and calendar sync”

Pros

The software feels very easy and the features are really great. Booking new clients is simple and appointments made through the website go directly onto the calendar which saves time.

Cons

It would be even better if the software supported more integrated payment systems.

“booking that works well”

Pros

Using the booking system feels easy and it also looks visually appealing while you work with it.

Cons

Appearance of the iPad booking system lets it down a bit because it comes across as cheap-looking.

“simple access for everyone”

Pros

Patients and clinicians can both get to what they need without much hassle.

Cons

There are quite a few different parts to learn so it took some time to understand how everything fits together.