Pabau Reviews

“helpful scheduling and booking”

Pros

Scheduling feature has been really useful and it gives clear, detailed information for both online booking and making purchases.

Cons

I honestly didn't run into anything I disliked about this software.

“clear patient journey flow”

Pros

The patient journey feature is easy to follow which makes it clear for both the clinician and the client.

Cons

It's definitely a complex system but once someone walks you through it, it becomes usable. That complexity also comes with stronger features so it's worth taking the time to learn.

“helpful support and simple setup”

Pros

Getting started with this software is really easy which has made using it a pleasure. Another thing I truly appreciate is how quickly support responds, whether through chat or email and the team is always happy to help. No question ever feels too minor to ask. I genuinely enjoy this software and everything that comes along with it.

Cons

At this point, I honestly have not come across anything about the software or the company that I would say I dislike or that is worth pointing out.

“helpful for solo practice”

Pros

After comparing different platforms for months, I eventually chose it and it turned out to be a great decision. The system is easy to use and quick to learn which made getting started much easier. It has been very helpful in running my clinic especially since I work as a solo practitioner.

Cons

Every clinic has its own way of working and it would be better if the developers offered more personalized features to make the software fit different needs.

“Top notch training experience”

Pros

Getting started with it is really easy and the training provided is absolutely outstanding.

Cons

I'd still like to see the software offer more customization options.

“commission tracking works brilliantly”

Pros

One thing I really appreciate is how the system handles staff commission calculations. It does that part really well and makes it much easier to keep track of everything accurately.

Cons

Only downside is that the style and color of the booking windows could be much better, because the current look is not very appealing.

“fantastic support all in one”

Pros

Being new to the software, I'm still learning my way around it but the customer support has been fantastic. I'm really excited to have everything in one place for bookings, deposits, notes and forms. There always seems to be someone available to answer questions which is a huge help since I'm not very confident with tech. The support team has been brilliant.

Cons

There's definitely a lot to learn at first and it costs more than some other systems but I honestly think it's going to be worth it in the end.

“loving its medi spa features”

Pros

Running our medi spa has become much more manageable with this software because it supports all areas of the business really well. The more time I spend learning it, the more I appreciate what it can do and how much functionality it offers. Their customer support team has also been very quick to answer questions and respond whenever we need help.

Cons

Like any platform, it does have some bugs although their developers are actively working on fixing them.

“integrated marketing done right”

Pros

it delivers on everything it promises when it comes to documenting and recording treatments. Where it really shines, though, is the built-in marketing integration.

Cons

It was a bit tricky to navigate at the beginning but it got much easier with time and practice. The customer support has also been fantastic throughout.

“User friendly and reliable”

Pros

It handles everything we need in a simple, user-friendly way which makes it easy to work with day to day.

Cons

The only downside is that it can be a bit slow since we're based in Australia while using a UK server. They did mention this should be resolved after our trial, though.

“all notes in one place”

Pros

Having all the medical notes stored in one place makes everything much more convenient and organized.

Cons

It would be even better if switching between users didn't require logging out and back in every time.

“intuitive from day one”

Pros

Switching over from my organization's previous client management database to it went far better than I expected especially since new IT systems usually make me pretty anxious. The move has been extremely convenient and it feels very simple, even for someone who is completely new to using it.

Cons

At this point, there really isn't anything about working with it that I find especially frustrating or annoying.

“fab laptop version”

Pros

Booking, payments, calendar, stock and reporting are all included which makes it really useful day to day.

Cons

iPad app still feels like it could use some improvement, though the laptop version is fantastic.

“signed consents”

Pros

Being able to keep patient notes, treatment notes and photos all in one place is really useful. It also helps that voice recording is available and consents can be signed directly in the system.

Cons

Menu feels complicated to navigate. It is also difficult to find a patient when there is even a small spelling mistake in the name and the system does not give any warning when duplicate entries are created.

“helpful support and friendly design”

Pros

After using it for a while, I can honestly say I'd recommend it. The software is user-friendly and the customer support has been excellent.

Cons

One downside has been the updates that removed some really useful tools that were available before. Clinics should be consulted when major changes are being made.

“good onboarding and reminders”

Pros

Automated reminders, electronic records and strong accessibility features have been really useful and the onboarding team was supportive throughout. The training was also helpful and made it easier to get started with the system.

Cons

Major problem for us is that we can't run a report on the waitlist or sort the waitlist by service type. Since we operate as a charity, our waiting list can become very long so we need to manage it constantly and report on it regularly.

“all-in-one”

Pros

Everything I need is built into one system and the software is very easy to use.

Cons

They updated the layout over the past few months and I definitely preferred the previous version because it felt more user-friendly.

“solid diary and booking tools”

Pros

Diary management, room allocation, bookings and even operating theatre management all work really well.

Cons

There have been a few odd changes though for example the clinic diary indicators showing which patients have arrived are now harder to spot.

“helpful diary for clinics”

Pros

I really like it!! Diary feature works really well for planning clinics.

Cons

New calendar has been a letdown. It feels clumsy and is fairly difficult to use and I thought the old version was better.

“well-organized with handy templates”

Pros

Everything feels very well organized and easy to use. There are multiple templates available and I really appreciate the iPad feature that lets customers enter their information directly and have it sync with the it interface.

Cons

One limitation is that the no-show charge setting only allows percentages, with no option to use a fixed amount. Also, the heading box at the top of the booking page, where customers are supposed to read information, can't be formatted into separate paragraphs so it ends up looking like one long, messy block of text. It would also be nice to have PayPal integration available.