“good scheduling and records”

Pros

Schedule management and patient records work well and have been reliable to use.

Cons

The reporting could be better especially when it comes to accuracy and precision.

“helpful support and intuitive design”

Pros

From the start, the customer service and training have been excellent and the software feels very simple to use.

Cons

Since I'm not an Apple fan, it would be really helpful if there were an Android app as well.

“fantastic support and service variety”

Pros

There are plenty of options, a wide range of services and the online support is truly incredible.

Cons

It can feel quite complex at times but the excellent online support is there to help.

“strong features and integrations”

Pros

Getting around the platform is fairly easy especially if you already have some background in coding, CRM systems, or practice management, even though it can take a bit of time at first. The biggest advantage for me is the range of functionality it offers and the large number of integrations available.

Cons

Quite a few parts of the system feel hard-coded which makes it frustrating when you want to customize things to suit your own workflow. There are also features that don't actually work properly, I reported one of them and it is supposedly being looked into but there is still no timeline for a fix. The software also feels a little outdated overall. I do appreciate the paperless approach but it seems to overlook the fact that some practices still need to rely on paper at times and having the option to export to PDF in a more polished and visually appealing format would really help.

“worth every penny!!”

Pros

Paying for the integration turned out to be absolutely worth it. Getting started was really easy and the training I received at the beginning was excellent. The system is incredibly smart and capable of handling a lot so I genuinely feel I get good value for what I pay. As a sole trader, it has saved me a huge amount of time by automating so many parts of my business.

Cons

A big reason I signed up was to be able to manage treatment packages. I can create them and assign appointments from those packages myself but my patients still cannot book those appointments on their own. I've been told it's because I take payment upfront but that still doesn't make sense to me. If someone has already paid in full, I don't understand why they can't book appointments from the package they've already purchased. I still haven't had anyone give me a proper answer to that and I'd really like this to be resolved. I'd also like the option to set up my diary with fixed appointment times instead of having to work around it by creating off-blocks every hour, because that adds a lot of unnecessary work.

“user-friendly scheduling tools”

Pros

Managing staff schedules is easy. Booking, rebooking and rescheduling appointments feels very user-friendly and the option to color-code different services makes it simple to understand the day at a glance. It's also available on iPad which makes things more convenient for clients to use. EMR notes, photos, documents and similar records can all be stored in the client card.

Cons

It doesn't offer 2-way texting, there are no automated confirmations and add-on services can't be booked automatically.

“booking and scheduling win”

Pros

Booking and managing appointments is really easy. It works well when you have several staff members and offer multiple treatments.

Cons

We have run into a few glitches when using multiple locations. They are usually fairly easy to sort out once we notice the errors. Setting up treatments does take quite a while and feels a bit long-winded.

“confusing commission reports”

Pros

It's an improvement over the system I used before but beyond that there really isn't much that stands out in a positive way.

Cons

Reporting feels overly complicated and the numbers don't seem to add up. Because of that, you're never really sure whether you're paying the correct commission.

“powerful features for patient flow”

Pros

Patient journey feels very easy and the leads, voucher and packages features are really powerful.

Cons

Setup options layout can be a little confusing at times.

“automation and photo dosing shine”

Pros

Automation tools are really helpful and being able to mark doses directly on patient photos is a standout feature.

Cons

Button layout could be presented a bit better but it's only a small issue.

“handy features for daily use”

Pros

Simple to use and it covers everything we need. There are plenty of useful features included.

Cons

It would be better if it allowed double booking and let us add extra columns without needing a separate login.

“highly customizable design options”

Pros

There's a lot of flexibility here especially when it comes to customizing the design and adjusting different settings.

Cons

Interface isn't the most user-friendly and it could definitely be improved.

“feature-packed and highly customizable”

Pros

There's a wide range of features included which has been really useful. The before-and-after photo option works well and there are plenty of templates available to choose from. I also appreciate that the support team is willing to integrate PDF forms and help tailor things to match your branding.

Cons

Getting hold of customer support isn't always easy. I would have preferred a dedicated phone number and clearer opening hours, because most communication happens through email or by requesting a callback. That's not ideal when the software stops responding or you need something fixed quickly. The pricing is also quite high especially since you end up paying extra it subscriptions for additional staff, text messaging, marketing features, API integrations and an iPad is needed to use the patient journeys function.

“helpful reminders and aftercare”

Pros

Sending reminders, feedback forms and aftercare information to clients is really easy which saves a lot of time. It also does a good job of pulling patient data into a format that's simple to access and manage.

Cons

Every now and then, a glitch comes up and some forms don't get sent to certain clients. The software could also benefit from a more modern design and an overall visual refresh.

“powerful marketing toolkit”

Pros

There are plenty of features included and the marketing tools work really well.

Cons

It isn't very simple to use and the diary and appointment booking process takes more time than it should.

“booking management works well”

Pros

Getting around the system is easy, managing bookings is simple and the layout is clean and well organized.

Cons

Process of booking appointments can feel a bit slow.

“helpful calendar setup”

Pros

The calendar system works really well and is simple to use.

Cons

Platform can still feel a little less simple than it should be.

“constant updates and useful features”

Pros

it has been working really well for us and the company is consistently adding new features while also updating and improving the software that's already there.

Cons

Getting everything set up and creating the forms took quite a long time.

“helpful booking and training tools”

Pros

The color coding makes everything easier to follow and booking appointments is easy. The training was also really helpful.

Cons

The reporting isn't very clear right now and it would be better if it included more detail.

“complete clinic management boost”

Pros

it feels like a very complete system, bringing together a wide range of features such as patient bookings, marketing, payments and stock control. All of these tools are really useful for delivering a high-quality patient experience while also supporting overall business success. The customer support is excellent as well-quick to respond, efficient and always willing to provide training.

Cons

At this point, there is really nothing we dislike about it. It has been an excellent product and a worthwhile investment for any business.