Pabau Reviews

“handy calendar tools”

Pros

Using the calendar feature feels very easy and simple to manage.

Cons

It would be really helpful if the POS system could connect to a card machine and I'd also appreciate a wider selection of templates to choose from.

“easy after training”

Pros

Coming from a medical background, technology and computers were never really my strongest area. Even so, after going through the training, the software felt simple and was easy to use.

Cons

Software offers a wide range of options and capabilities which is impressive but it can also feel like a lot to absorb at first.

“clean layout and customization”

Pros

Everything feels very user-friendly, with a clear layout that makes it simple to navigate and use. It's also customizable which makes the overall experience even better.

Cons

Biggest downside is that there's no Android app available and the iPad/iPhone experience could be improved especially when trying to view diaries across multiple days.

“helpful app across devices”

Pros

Using it has been very easy and I can work from my iPad while also having the app on my phone. It gives me different ways to use the forms and the support team has been really helpful whenever I needed assistance.

Cons

It did take a while at first to figure out how to send invoices to patients and how to use the prescription feature in the system.

“all-in-one and very convenient”

Pros

Overall it is very user-friendly and covers all the essentials so there's really no need to rely on separate files.

Cons

A few parts feel more complicated than they need to be and would benefit from being simplified.

“powerful features and stellar support”

Pros

There's a lot of functionality packed into the platform and the support team has been absolutely amazing.

Cons

It does have a few limitations when it comes to simpler physiotherapy use cases that still need to be worked on especially for a domiciliary model or if you only want to use certain parts of the client portal without the rest.

“fits my business perfectly”

Pros

It does everything I need and even more. It's simple to use.

Cons

Nothing to complain about-it works exactly the way I wanted and can scale along with my business.

“very useful at work”

Pros

Using it in a work setting feels easy and it's been really useful for handling day-to-day tasks.

Cons

At times it runs a bit slowly and can lag when I'm trying to book clients in.

“Highly customizable”

Pros

This software is an outstanding product. it really seems to have covered everything when putting it together. The feature set is impressive and extensive and I especially appreciate how much of it can be customized.

Cons

Because it is such a large system, getting everything set up has been challenging for someone who is not an IT specialist. Configuring all the features forms and the booking system has taken a lot of work especially since my clinic offers many services and a lot of our patients book multiple treatments which meant I needed to create quite a lot of forms. It has only been live for a week but once everything is fully up and running, I'm hoping it will make my day-to-day work much easier.

“feature-packed”

Pros

It feels clear and simple to work with so getting around the system doesn't take much effort. It's also very accessible and comes with a wide range of features that really help support the practice's overall performance.

Cons

Having used it in the past, I still prefer the older version over the new one. The previous system felt more simple and was easier to navigate.

“all-in-one & accessible”

Pros

Everything is organized in one place and it's all very accessible.

Cons

There are so many features available that it can take some time to discover where everything is. Even so, it's still an excellent service.

“email and sms work brilliantly”

Pros

The email and SMS features have been excellent and the training was really helpful and very well put together.

Cons

I'd love to see a more visual way to set up vaccine injection sites.

“packed with useful features”

Pros

There are tons of features here and it honestly does exactly what I need it to do.

Cons

Very little to complain about since there's a lot to appreciate. I really can't think of anything negative.

“booking and reporting worked well”

Pros

From day to day, the booking, scheduling, automated emails and reporting fit our needs really well. Managing things in the clinic through the app also worked nicely for our practitioners and having the flexibility to add our own custom patient record was a big plus.

Cons

A constant frustration was never being sure whether small updates or developments had affected features that had been working the day before. Eventually, we had to assign one staff member just to verify that emails and messages were actually being sent to patients and to fix the anomalies the system created. The support team was responsive for a while but they were not very effective at resolving the problems or even fully recognizing what was going wrong.

“too buggy for clinic use”

Pros

On the occasions when it does work, it can be useful and still feels better than relying on a written diary.

Cons

There are far too many bugs and it regularly stops working properly. Patients sometimes disappear, appointments cannot be booked and devices do not sync with each other so different appointments show up on different devices. The calendar and/or journey also regularly fail to appear on iPads. Customer support responds quickly but we are repeatedly told the issue is not on it's side even when it clearly is. We also never receive an apology for serious problems that create major disruption in the clinic and we are often told to manually fix issues on our side even when the errors were caused by the system itself. It makes no sense that we are expected to create corrections for problems within the system that are completely outside our control.

“better client communication”

Pros

It fit into my business without much trouble. The system helps me stay in good contact with my clients and it saves me a lot of time.

Cons

At first, the marketing tools were a bit difficult for me to figure out since I am not very tech savvy. However, with support from the friendly staff, I am now able to use them comfortably.

“powerful tools for our clinic”

Pros

it has played a major role in keeping our operations efficient, from patient scheduling and physician management to stock control, leads and reporting. We're still discovering more features and parts of the system that support the business and help us keep improving automation and overall management.

Cons

Reporting layout can feel a bit buggy and sometimes takes a little effort to figure out.

“helpful reports and marketing tools”

Pros

Using it feels easy and uncomplicated especially if you are not very tech savvy. Being able to pull reports is really useful because it helps me keep track of how the business is performing and it is also a very good tool for marketing. Sending emails, flyers and newsletters is simple and does not take much effort.

Cons

Part I struggle with is having to change the password after a certain period of time. It can be hard to come up with a new one and remember which passwords have already been used before.

“All-in-one platform boost”

Pros

After trying a few different systems for appointments, consent forms and clinic notes, they all seemed to miss the marketing side of things. it brings everything together in one place and the client loyalty scheme has been especially useful. I used to rely on loyalty cards but they never really worked because clients would either lose them or forget to bring them. The marketing tools are another big plus since I'd always wanted to put together a monthly newsletter but had no idea how to get started. I'm excited to keep growing my business with it.

Cons

It would be really helpful to have bite-sized tutorials available online, both for setting up the system and for helping clinics get the most out of such a powerful platform.

“patient reminders and reporting shine”

Pros

Using the patient calendar feels much more easy now. Being able to enter a patient's mobile number after missing a call and then quickly identify who rang is really helpful. The app system works very well too. The reporting side is excellent and gives you plenty of options for running different kinds of reports. The SMS appointment reminders are also a key feature and they work really well for keeping patients informed.

Cons

The journey section would be more practical if it were simpler to move from there into the client details. It would also make sense to have a tab appear once the practitioner enters their PIN so they can access the treatment forms more directly.