Pabau Reviews

“helpful support and privacy”

Pros

One thing I really appreciate is the privacy around file notes and the way notes are logged. The it support team has also been really helpful and responsive and they usually get back to me straight away.

Cons

At times, the system can be quite slow and it does crash occasionally which is far from ideal in a busy clinic. There are also certain areas where tasks feel more complicated than they need to be, with fairly roundabout processes.

“cloud access from anywhere”

Pros

Being cloud-based is a big plus since I can get into the software from different locations without any hassle.

Cons

Interface takes too many steps to reach the page I actually need which makes navigation feel longer than it should.

“handy booking and records”

Pros

Patients can book online without much hassle and it usually helps us keep our diaries organized. It also makes it simple to stay on top of patient records and monitor income figures.

Cons

At times, the system can be a bit glitchy and it's frustrating that the desktop version doesn't always match the mobile or iPad features. Report generation is also somewhat difficult if you're not very tech-savvy especially when trying to export to other file formats.

“paperless clinic at last”

Pros

Finally having a clinic run without paper has been a huge win. After using several other systems, there always seemed to be some part of the process that still relied on paperwork but it has completely done away with that. It includes pretty much every feature you could want to cut down the workload and whenever support is needed, there is always someone available to help with the system.

Cons

If I had to point to one downside, it would be the time between the initial enquiry and full implementation, along with the fact that not all of our clinic consent forms had been uploaded before launch day. That said, we had a large number of forms and the it team creates each one manually so it is not really something I strongly dislike.

“solid platform for clinics”

Pros

The clinic appointment platform works really well and the medical records form is also very good. The only downside is that implementation is taking a while and parts of the system feel a bit complicated.

Cons

It takes some time to get familiar with everything and as a practitioner, I find certain parts of the software a little complicated.

“saves hours and does it all”

Pros

Once you get familiar with how it works, it really can handle just about everything. It saves a huge amount of time and patients are able to fill out their forms from home. It also connects with GoCardless and Mailchimp.

Cons

Adding forms and similar items could be more easy. It definitely takes a bit of time to learn and get comfortable with at first.

“Detailed records and hassle-free switch”

Pros

There's a huge amount of detail you can store in the system, from client profiles and communication preferences to photographic comparison tools, stock management, productivity reports and plenty more.

Cons

Honestly, there's nothing to complain about. Everything has been excellent and moving over from our previous software was completely stress-free and effortless.

“packed with useful features”

Pros

As someone who's still getting started with it, I'm working my way through the different features. That said, it already feels like it can handle everything I need and even a bit more.

Cons

With more time, I'm sure using it will start to feel completely natural but right now it does feel a little overwhelming to take in.

“solid clinic management platform”

Pros

It's a comprehensive tool that helps us manage our clinic effectively.

Cons

Customer support hasn't been able to resolve many of the issues we run into. There's no option for custom-made sheets and a lot of the existing sheets are missing important features.

“Handy calendar views”

Pros

Getting started with it, the at-a-glance tools like the calendar views already make it much simpler to manage the staff team.

Cons

One thing that gets on my nerves is the loading screen messages. The wait time is barely noticeable so I'd rather they weren't there.

“team management made simple”

Pros

Using it is incredibly easy and it makes managing a team much easier.

Cons

Booking holidays could be handled much better. Bank holidays are not included when requesting time off so it looks like you have taken more leave than you actually should have.

“easy fit for busy clinics”

Pros

Right away, it felt simple, versatile and simple to work with. It suits a busy medical and aesthetic practice like ours really well and covers exactly what we need.

Cons

The interface does feel a little outdated at the moment although I've been told that it is already working on a newer, fresher-looking design.

“clear scheduling”

Pros

The different colours make everything clearer especially when booking appointments.

Cons

At times there is not enough time to complete tasks especially paperwork which can take longer than 15 minutes depending on whether the patient arrives on time. There should be a limit on how late patients can be, because one late arrival ends up slowing down the rest of the day.

“patient search works well”

Pros

Most of the time, I just use it to look up patients and upload documents and those parts do the job well for what I need.

Cons

Haven't come across anything I dislike although I really don't use many of the other features.

“organized care with helpful client cards”

Pros

Client Card has been really helpful and it keeps patient care very organized.

Cons

Payment Area is difficult to use but we haven't completely transitioned over to it yet.

“solid training and booking tools”

Pros

This platform does an excellent job of being very thorough while still staying simple to use. The training from Iva was fantastic and I now feel well prepared and properly trained to manage a secure online booking system.

Cons

Android support feels limited and accessing the calendar can be difficult.

“fast setup and secure records”

Pros

Right away, this software saved us a lot of time by keeping all of our documentation organized. We can store all client photos securely and handling follow-ups has become much more manageable. The consent form database was particularly helpful and made it possible for us to get up and running very quickly.

Cons

Only issue I ran into was that I couldn't integrate it with our existing website on Wix.

“comprehensive tool”

Pros

Using this software feels easy and the product is very comprehensive and up to date.

Cons

I think I still need a bit more training since some modules are a little complex to follow.

“works well across platforms”

Pros

It fits in nicely with the other platforms we need to keep our business running.

Cons

Nothing to mention.

“it works on every device”

Pros

Being able to use the software on my phone, tablet and desktop is probably the biggest advantage and I also appreciate how well it can be adjusted to fit different needs.

Cons

I'd really like to see all features available across every platform.