“simple navigation and training”

Pros

Getting around the system is fairly easy and the training from support was excellent.

Cons

It would help to have video conferencing available in the waiting room so information can be provided while the patient is waiting.

“clear visuals & friendly workflow”

Pros

Functionality is great and the system feels user friendly. The visuals are also really good and make it easy to see what is happening within the practice.

Cons

Everything was fairly easy but it still takes a little time to get used to when you are new.

“custom forms and instant confirmations”

Pros

The design looks really polished forms are easy to complete, appointment confirmations and cancellations come through instantly and there's plenty of room for customization.

Cons

One thing that's frustrating is the use of American date formats since we're in the UK. Also, adding images to newsletters can be a bit tricky.

“Easy training”

Pros

Once you start using it, it feels logical and user-friendly. The support has been really helpful too, both through the training videos and the almost instant replies whenever questions come up.

Cons

There were a few glitches during the system setup especially with data transfer but hopefully those issues have been sorted out by now.

“helpful support and handy templates”

Pros

Getting started was backed by really great training and support from the team. The software is easy to use for scheduling, collecting payments, sending reminders and sharing information. It also comes with a huge library of templates that can be customized to fit what you need.

Cons

There is definitely a steep learning curve when using clinic software for the first time but that would probably be the case with any system.

“much better after training”

Pros

Once I completed the training, the software became easy to use.

Cons

At first, it was a little confusing especially the invoicing part. After some practice, though, it became much easier to handle.

“patient booking made simple”

Pros

Managing our patient database with it has been really convenient. Registering new patients and scheduling appointments is a easy process.

Cons

One thing that would improve it is having a phone number for the support team instead of needing to contact them by email.

“excellent training and capable tools”

Pros

The training has been excellent and the software is really well designed. It covers everything we need and even goes beyond that.

Cons

Getting everything set up does take quite a bit of time but the support team has been outstanding throughout the process.

“all-in-one admin saver”

Pros

Having everything a practitioner needs in one piece of software has been a big help. It has cut down our admin time quite a lot.

Cons

It does take a bit of time to get familiar with and I am still not completely up to speed with all of the functions. That said, I am excited to make full use of everything it offers.

“perfect fit for aesthetics clinics”

Pros

Running my aesthetics company has been much easier to integrate with this platform and the client profiles and templates are really useful.

Cons

The homepage does feel a bit outdated and setting up form integrations is more complicated than it should be.

“quick view of daily bookings”

Pros

Getting around the system is easy and it's fast to use. I can check the day's appointments at a glance which is really helpful.

Cons

One thing that gets frustrating is handling packages with booked appointments. If we need to cancel them, I have to open each appointment one by one instead of cancelling everything together. It would be much better to have an option that lets us cancel them all at once.

“user-friendly calendar linking”

Pros

One thing that really works well is how user-friendly it is and the calendar can also be linked directly to client record cards.

Cons

Having to open Details 2 and manually enter the client registration date is inconvenient. It is also a bit frustrating having to remember to refresh the system for the changes to take effect.

“Comprehensive tools with flexibility”

Pros

Even from the limited time I've spent using it, the platform comes across as a very complete suite of applications that covers just about everything we'd expect from this kind of software.

Cons

One thing that has caused some confusion is the way some clinicians enter free text which can lead to duplicate entries-"Discount" being one example. A few fields also don't seem to follow standard validation rules consistently, email addresses are not always valid and Client Name fields can include characters beyond normal alphabetic ones aside from the usual apostrophes or hyphens. If possible, I'd like the option to apply stricter data entry rules in those areas.

“browser-based but too technical”

Pros

There are plenty of features and support has been very helpful. I also appreciate that it runs in a browser instead of needing to be downloaded.

Cons

Using it feels complicated. Even with a lot of features included, it is still missing several important ones that are needed. It also needs to work more flexibly with tills. The staff training should be handled more in-house and during setup I should not have to keep asking for help all the time. One training video call for the entire team was simply not enough.

“paperless notes and diary visibility”

Pros

Going paperless with client notes has been a big plus. I can search for a specific service or practitioner in the diary and quickly spot which appointments are available. Since it runs entirely in the browser, there's no need for a separate computer app which is convenient. It's also really helpful to view more than one clinic diary at the same time.

Cons

The mobile app is really only useful for note-taking and there still isn't an Android version. Moving between different features can feel awkward so the workflow isn't very convenient. Cashing up is also tricky because expenses and cash aren't always picked up correctly and it defaults to including every clinic in the group.

“packed with useful features”

Pros

This software packs a lot into one platform and it is definitely worth sticking with until you learn how to use everything because there are so many functions built into it. The training with Alex was excellent and helped us understand the software much better than we did before.

Cons

It can be challenging to use and it is not always the most simple.

“Automation win”

Pros

Patients can book appointments without any hassle and the automation and marketing tools take a lot off my plate as a business owner. They also make the overall patient journey better which leads to higher satisfaction.

Cons

A few of the user guide links don't work.

“simple and practical workflow”

Pros

Getting around the system is very easy and everything is simple to understand. It's also really useful that I can upload photos directly into the client's file without any extra steps.

Cons

One thing that does get frustrating is how slowly it loads at times. For example, when switching between pages or opening client notes, it can take quite a while for the client file to load.

“user-friendly”

Pros

Navigation is very easy and the platform feels really user friendly overall.

Cons

The only downside is having to pay extra to use the telemedicine feature. That wasn't made clear to me beforehand.

“unexpected extra charges”

Pros

It came as a surprise that, on top of the monthly fee, I also had to pay extra for SMS and video consultation usage in it. That wasn't made clear to me beforehand.

Cons

Because of that, I honestly feel quite disappointed.