Pabau Reviews

“scalable features, fast rollout”

Pros

One of the biggest advantages is the scalability and the range of functionality you can get up and running very quickly.

Cons

It's still pretty technical when it comes to navigating the platform and getting everything configured properly.

“All-in-one booking hub”

Pros

Right from the start, it's been a positive experience. Having the admin data entry and booking system together in one place is really helpful and the option to include texts, emails and video calls makes it even more useful.

Cons

Only downside is that it takes a bit of time to get familiar with how the system works.

“booking flow is a mess”

Pros

Oddly enough, the one thing this software does well is give the team something to unite over. We end up talking about how terrible it is and that shared frustration has honestly become a bonding experience for all of us. It has turned into the common enemy that keeps everyone on the same page, even if that is because it is such a constant source of irritation.

Cons

There is barely enough room to explain everything wrong with this. The booking tool feels buggy and illogical from start to finish. It would make much more sense to open a patient profile first and then view available dates, times and related details from there. Instead, the system makes you choose a time slot before entering the patient name which really makes it seem like the people who designed it have never actually booked an appointment with a client. Clients change their minds all the time while booking so when they ask for a different date, you are stuck having to remember their name and type it in all over again. It is an awkward process and just does not make sense. Package setup is another issue too. Different items inside a package should have separate tokens for example when a package includes three of one specific service.

“complete scheduling hub”

Pros

Running a busy practice with 30+ practitioners, it helps us keep everyone's schedules organized and lets us view all patient details in one place which makes managing care and admin much more easy.

Cons

patient portal still needs some work especially because the online booking tool feels buggy compared with other booking portals. It would also be really helpful to integrate the invoicing and payment system with Square since right now we end up duplicating work by sending payment links separately while also creating invoices on the patient's account for record-keeping.

“all our spa needs covered”

Pros

it handles absolutely everything we need for our medical spa. We're really glad we came across a system that not only meets our requirements but goes beyond them. As the business continues to grow, it becomes even more useful for staying on top of bookings and managing medical records.

Cons

The software itself works well and I don't really have any complaints. The only thing I'd like is the option to pick up the phone and speak with someone when an issue comes up or when something isn't clear so they can walk us through it.

“great tool”

Pros

Keeping my diary, calendar and patient notes in one system has been really useful. It's made storing and managing patient records much simpler and adding new treatment consent forms is easy. I can also access it from my phone, iPad and laptop which is really convenient.

Cons

Creating newsletters is still something I find quite challenging.

“flexible diary for clinic use”

Pros

Using the diary feels very easy and it can be completely customized to fit the specific needs of our clinic.

Cons

Updated color and shading in version 160 make retrospective viewing harder than before. Version 140 handled this better.

“packed with features”

Pros

Compared with other similar products I've used, it offers more functionality and flexibility than anything else I know on the market. The customer support is incredibly fast through both messaging and phone and whenever we run into an issue, help comes right away. The team is always polite and genuinely tries to resolve things as best they can. On top of that, the software is constantly being improved and it does a good job of listening to development requests and acting on them when needed.

Cons

One area that could still be improved is the marketing and retargeting side of the software although it has advanced massively over the past year or so. At this point, it has become a very capable tool for that as well, alongside all of its other strong functionality.

“friendly support and simple tools”

Pros

Everything is easy to use and whenever something comes up, the team is approachable and quick to help get it resolved.

Cons

It does lag from time to time. It also is not the best fit for clinics running across multiple sites since it is quite easy to double-book machinery and similar resources. That said, I believe they are currently working on fixing this.

“reliable clinic software”

Pros

After more than a year of using it as our clinic software, it has become a big part of how we run things day to day. We use it for patient bookings, managing consultations and keeping all of our documentation organized. The free training at the beginning was really helpful and since getting started, we have not looked back. Whenever we need support, the customer service team has been excellent. I would highly recommend it.

Cons

I would really like to have the option to manage appointments for other doctors through my own app.

“All-in-one marketing win”

Pros

Having everything in a single system has been really helpful. We send out the marketing newsletter every month and there's no need to upload new client contacts manually because it updates them automatically for us. The same goes for text messages which saves us a lot of time.

Cons

At first, I was concerned that the installation might be complicated but it handled the entire setup for us so we didn't have to do anything.

“works perfectly for our team”

Pros

product was simple to use and fit into our business without any trouble.

Cons

One downside is that if the internet goes down, we are left without access. It would be much better if whatever is already in the system could still remain available during an outage.

“powerful tools for growing clinics”

Pros

This software offered features I hadn't been able to find elsewhere. The consultation templates have cut down the time I spend writing notes and the photography setup with stencil guidance makes it much easier to capture the correct patient angle every time which is especially useful for before-and-after images. I also appreciate the built-in drug lookup, the ability to control staff permissions for viewing data and the online booking feature. On top of that, everything is customizable. It really comes with a full set of tools that fits the needs of my growing business.

Cons

One thing I would have liked is a free trial so I could explore the application before committing to a subscription. That said, I can also tell I would have been quite lost without the online training they provided. The learning curve is definitely steeper compared with some other applications.

“powerful reporting and staff management”

Pros

Being able to report on and analyze data is incredibly useful and having one platform that can handle a large number of staff members makes day-to-day management much more efficient.

Cons

The initial training definitely needs work. We ended up teaching ourselves a lot of the features and because of that, we probably did not use the platform to its full potential during the first year or two.

“Packed with features”

Pros

Right from the start, it has felt simple, user-friendly and loaded with features. We looked into the top 10 practice management software options and this one surpasses the rest by a wide margin. We're genuinely excited about it.

Cons

We're still in the early stages of using it but up to now we haven't come across anything we dislike or haven't been able to work around.

“booking is quick and handy”

Pros

Checking people in on the iPad is really easy which helps a lot day to day. That said, there are a few differences between what can be done on the iPad versus the computer so we still end up using both alongside each other.

Cons

It's frustrating having to switch between the iPad and laptop because different parts of the system only work on one or the other. Adding staff members is also very expensive and the only support option is email, with no direct contact available.

“paperless records and booking”

Pros

Having all these functions in one place has made my day-to-day clinical record keeping much more manageable and completely paperless, while still helping me stay GDPR compliant. My patients also find it convenient to book appointments through the online booking system.

Cons

Overall, I'm very happy with it. The one thing I'd really like improved is the app on iPad and similar devices-I'd like it to support both portrait and landscape mode. At the moment, it seems to only work in portrait even when the iPad orientation lock is turned off.

“cost-effective and feature-packed”

Pros

Compared with other systems that feel like just another medical record platform, this one delivers a lot more for the business. It's cost-effective and the customer support team has been very responsive whenever help was needed.

Cons

Getting everything integrated was definitely a challenge but in the end it was worth it.

“clear schedule overview”

Pros

Being able to view everything in one place has been really helpful. The schedule presents it all in a way that's very simple to follow and understand.

Cons

I'm still getting familiar with the software but at this point I'm happy with what I've seen. The only thing I wish I had is a printed copy of the manual.

“online bookings stay in sync”

Pros

Everything stays online which has been really useful. I also love that the whole team can have the app so everyone stays up to date with bookings.

Cons

A few of the consultation forms aren't as detailed as we need and they're only available on PC, not on tablets.