Pabau Reviews

“fast support and simple setup”

Pros

Getting started with it is easy and the support team responds very quickly whenever help is needed.

Cons

Reporting side could be stronger especially for comparing results month to month or year to year.

“Clinical tools that deliver”

Pros

Using it in clinical practice has been very easy and it still comes with advanced features that genuinely support the work.

Cons

There were occasional times in the past when the server would go down because of maintenance but it happened very rarely and only once in a while. Since then, that issue seems to have been resolved and I understand it was related to a major software overhaul they were carrying out.

“very visual”

Pros

Everything about it feels very simple to use. It's highly visual which makes it quick to understand and easy to learn.

Cons

I'm not fully sold on the new calendar yet. I still prefer the previous version, though it seems like this one is probably still being worked on.

“clear appointments and useful features”

Pros

Appointment view is clear and it's simple to see which staff members are working on a specific day. It also comes with plenty of features that actually matter in day-to-day practice. The notes section is really useful too especially with photos built in.

Cons

After one of the it updates some time ago, it stopped working on my Mac so I had to keep using the older version which was fine and still works. There have also been a few issues that took quite a while to get resolved which was frustrating when trying to keep the clinic running.

“Responsive support !”

Pros

Customer service has been excellent, the training is helpful and the platform is versatile. They also really listen whenever we need a change or an update to the system.

Cons

It can feel a bit limited in some areas but nothing that can't be updated or changed.

“paper-free clinic win”

Pros

Switching to it CRM helped our clinic move toward being completely paper free and it also improved the patient experience through automated pre- and post-appointment messages, follow-up reminders and similar communication. The setup took some work because we had to build out all of our clinic content, including consultation forms and pre- and post-care information but once everything was in place, it became very easy to use day to day.

Cons

Getting everything set up was definitely challenging especially at the beginning but the knowledge library has been really helpful for continued support.

“quick, simple and reliable”

Pros

Very easy to use, fast and simple overall. After more than 6 years working in the aesthetics industry, this is easily one of the best software platforms I've used.

Cons

It can be a little slow at times and I'm still not completely sure how I feel about the new calendar.

“handy marketing tools”

Pros

Getting started with it was easy and the marketing features are really useful especially things like birthday messages.

Cons

One downside was having to pay extra for SMS. That cost wasn't made clear to me until after I had already bought the package.

“all branches are happy”

Pros

Very easy to use and all of our branches work with it. Everyone on the team is happy with it.

Cons

The downside is that when the system goes down, we unfortunately lose access to all client information which puts us in a very difficult situation.

“well organised and user friendly”

Pros

Everything feels really well organized, very clear and genuinely user-friendly.

Cons

It keeps improving month after month and overall it just keeps getting better.

“simple booking from anywhere”

Pros

Easy to use tool... and the staff can log in from anywhere without any hassle. The online booking system is also simple to use which makes day-to-day scheduling much more convenient.

Cons

Mobile version could use a better layout to make it more user-friendly.

“versatile tools for growth”

Pros

One thing I really appreciate is how versatile this desktop application is. It covers a wide range of needs, from CRM functions to marketing so it feels like a pretty complete solution.

Cons

The app itself is the weaker part. You can eventually learn how to navigate it over time but it definitely still needs some improvement.

“secure records, better workflow”

Pros

Using it has been very easy. All patient records stay secure with PIN and password protection and comparing before-and-after results is simple. This program has really helped improve the efficiency of our clinic.

Cons

Setting up new forms can be a bit difficult at times.

“user-friendly with solid support”

Pros

The software is very user-friendly, easy to access and the support team has been really helpful.

Cons

There is nothing major to complain about since this is a well-liked piece of software. The only thing that would be useful is having the ability to upload PDF templates.

“simple multi-jurisdiction rollout”

Pros

Getting started with it is easy and rolling it out across multiple jurisdictions is simple to manage and execute.

Cons

Stock control is still an issue and getting it resolved takes longer than it should.

“visual workflow and helpful records”

Pros

Everything feels very visual and easy to use. It only takes a few clicks to get things done and the patient files are really useful for keeping a clear, organized record of appointments.

Cons

The new calendar is the part I'm not happy with. I don't like the colors or the way it's set up.

“handy booking and app tools”

Pros

Once everything is set up, it's easy to use and the online booking plus the mobile app are both really useful.

Cons

The online patient booking portal freezes quite often and sometimes won't let patients enter their card details.

“flexible and user-friendly”

Pros

Right from the start, the software has been user-friendly and flexible enough to adjust as your needs change along the way.

Cons

I haven't come across anything that's been concerning yet.

“Good tool”

Pros

It feels very easy and it offers a lot of flexibility in the way I can work with it.

Cons

At times, it can be a bit hard to locate a specific feature because there are so many menu options.

“helpful reminders and confirmations”

Pros

Using it day to day feels pretty easy. The text reminders are really useful and the email confirmations sent to clients are a nice touch as well.

Cons

A few features still need to be done manually and there's no way to apply a pre-made template to the medical or consent forms. It would also be really helpful to have the option to dictate notes directly into it.