Pabau Reviews

“practical”

Pros

Convenient to use and the features are genuinely practical for my team. It's simple enough that getting around and handling daily tasks doesn't take much effort.

Cons

Tracking down glitches can be frustrating at times. For instance, precare emails do not always go out and appointment confirmations occasionally get sent with the wrong date or time.

“helpful chat and simple setup”

Pros

Getting around it is pretty easy and there's always someone available on chat to help with any issues right away.

Cons

There was a bit of a learning curve at the beginning and it took some time to really understand how the system works.

“patient profiles work beautifully”

Pros

The patient profile system, photo saving and the full patient journey tracking all work really well together.

Cons

Honestly, I love everything about it. It's amazing and very simple to use.

“helpful templates and checkout flow”

Pros

Plenty of templates are available to work with and the patient checkout process is really well designed.

Cons

Because it comes with so many features, it feels a little complicated when you first start using it. Also, German is still not available as a language option.

“promising once you learn it”

Pros

At first glance, it seems like it should be simple to use but getting everything set up while I was still learning was actually pretty difficult.

Cons

It feels very different from the other programs I've used so I think it really just comes down to spending more time practicing with it.

“very user-friendly”

Pros

It is simple and it comes with a lot of useful functions.

Cons

There are a few spelling errors in the system and the EMR form could be phrased more clearly.

“simple workflow for patient data”

Pros

Everything about the system feels easy and logical and it works well across all parts of our patient data management, including prescribing.

Cons

no cons to share.

“clean layout and simple scheduling”

Pros

Interface is easy and the layout is clear which makes scheduling appointments and handling similar tasks really simple.

Cons

It can be a bit slow to load at times and the updates sometimes take a little while to adjust to.

“Packed with useful auditing tools”

Pros

It comes with a lot of really helpful features that support auditing in our practice.

Cons

The only challenge is finding enough time in the day to learn everything, because I'd honestly love to understand all the features it offers.

“communication that really works”

Pros

Right from the start, this software has been incredible. It handles communication really well and the whole platform is very easy to use.

Cons

A few systems still are not in place at the moment. That said, they are actively trying to implement them.

“complete clinic solution”

Pros

It feels like a full package that covers pretty much everything a clinic needs.

Cons

There is a bit of a learning curve if you want to take advantage of all the functions it offers.

“all-in-one”

Pros

Getting started with it was easy and it includes everything my clinic needs. On top of that, the customer service has been excellent.

Cons

One thing that disappointed me was during the pandemic, when my clinic had to close because of government guidelines. I felt there should have been an option to pause payments or some kind of temporary plan.

“great crm”

Pros

A full CRM for a clinic that lets me set up schedules for client services and handle management in one place.

Cons

It's an excellent system, very simple to use and I'd highly recommend it.

“hassle-free migration and setup”

Pros

Right from the start, the it team handled the full data import for us so moving everything over was hassle-free. The transition went really smoothly and the system was simple to start using immediately.

Cons

One issue is that the email reminders can sometimes end up in junk mail. It would be really helpful if there were a way to make sure they land directly in the inbox instead.

“powerful features and support”

Pros

There's a lot packed into this platform especially with patient management, loyalty and marketing tools and the level of control patients have over their records and access. Another big plus is how responsive the support staff is whenever help is needed.

Cons

At times, both the CRM and the app feel a bit buggy to use. The setup also takes some time although the support team does help throughout the process. One limitation is that it only integrates with Stripe.

“financial adjustments made simple”

Pros

Using it feels easy and making changes to the financials is simple as well.

Cons

The new diary is not as clear as before and it does not allow tx to overlap.

“handy booking and client records”

Pros

Booking appointments and managing finances works really well and having quick access to client notes and pictures is very helpful.

Cons

The previous system felt better and faster although it seems like you're improving the service and rolling out updates regularly. It looks like it is growing quickly but it still needs a bit more time to catch up.

“quick staff onboarding”

Pros

Getting new staff up to speed is very easy since the system is simple to use and doesn't take much time to train people on.

Cons

Since the latest update, we've run into some problems-appointments sometimes don't appear correctly or they overlap.

“encrypted messaging saves time”

Pros

Using it feels very easy. The encrypted messaging option is a big plus and the electronic forms are really useful. It cuts down the time spent on filing and it works well for both small businesses and larger companies.

Cons

One thing missing is the ability to book packages through the website booking form.

“powerful marketing features”

Pros

Everything works really well and the platform is simple to use. The marketing features are especially very strong.

Cons

The graphics could use some improvement and feel a bit more modern.