“helpful support and friendly design”

Pros

After using it for a while, I can honestly say I'd recommend it. The software is user-friendly and the customer support has been excellent.

Cons

One downside has been the updates that removed some really useful tools that were available before. Clinics should be consulted when major changes are being made.

“good onboarding and reminders”

Pros

Automated reminders, electronic records and strong accessibility features have been really useful and the onboarding team was supportive throughout. The training was also helpful and made it easier to get started with the system.

Cons

Major problem for us is that we can't run a report on the waitlist or sort the waitlist by service type. Since we operate as a charity, our waiting list can become very long so we need to manage it constantly and report on it regularly.

“all-in-one”

Pros

Everything I need is built into one system and the software is very easy to use.

Cons

They updated the layout over the past few months and I definitely preferred the previous version because it felt more user-friendly.

“solid diary and booking tools”

Pros

Diary management, room allocation, bookings and even operating theatre management all work really well.

Cons

There have been a few odd changes though for example the clinic diary indicators showing which patients have arrived are now harder to spot.

“helpful diary for clinics”

Pros

I really like it!! Diary feature works really well for planning clinics.

Cons

New calendar has been a letdown. It feels clumsy and is fairly difficult to use and I thought the old version was better.

“well-organized with handy templates”

Pros

Everything feels very well organized and easy to use. There are multiple templates available and I really appreciate the iPad feature that lets customers enter their information directly and have it sync with the it interface.

Cons

One limitation is that the no-show charge setting only allows percentages, with no option to use a fixed amount. Also, the heading box at the top of the booking page, where customers are supposed to read information, can't be formatted into separate paragraphs so it ends up looking like one long, messy block of text. It would also be nice to have PayPal integration available.

“handy calendar tools”

Pros

Using the calendar feature feels very easy and simple to manage.

Cons

It would be really helpful if the POS system could connect to a card machine and I'd also appreciate a wider selection of templates to choose from.

“easy after training”

Pros

Coming from a medical background, technology and computers were never really my strongest area. Even so, after going through the training, the software felt simple and was easy to use.

Cons

Software offers a wide range of options and capabilities which is impressive but it can also feel like a lot to absorb at first.

“clean layout and customization”

Pros

Everything feels very user-friendly, with a clear layout that makes it simple to navigate and use. It's also customizable which makes the overall experience even better.

Cons

Biggest downside is that there's no Android app available and the iPad/iPhone experience could be improved especially when trying to view diaries across multiple days.

“helpful app across devices”

Pros

Using it has been very easy and I can work from my iPad while also having the app on my phone. It gives me different ways to use the forms and the support team has been really helpful whenever I needed assistance.

Cons

It did take a while at first to figure out how to send invoices to patients and how to use the prescription feature in the system.

“all-in-one and very convenient”

Pros

Overall it is very user-friendly and covers all the essentials so there's really no need to rely on separate files.

Cons

A few parts feel more complicated than they need to be and would benefit from being simplified.

“powerful features and stellar support”

Pros

There's a lot of functionality packed into the platform and the support team has been absolutely amazing.

Cons

It does have a few limitations when it comes to simpler physiotherapy use cases that still need to be worked on especially for a domiciliary model or if you only want to use certain parts of the client portal without the rest.

“fits my business perfectly”

Pros

It does everything I need and even more. It's simple to use.

Cons

Nothing to complain about-it works exactly the way I wanted and can scale along with my business.

“very useful at work”

Pros

Using it in a work setting feels easy and it's been really useful for handling day-to-day tasks.

Cons

At times it runs a bit slowly and can lag when I'm trying to book clients in.

“Highly customizable”

Pros

This software is an outstanding product. it really seems to have covered everything when putting it together. The feature set is impressive and extensive and I especially appreciate how much of it can be customized.

Cons

Because it is such a large system, getting everything set up has been challenging for someone who is not an IT specialist. Configuring all the features forms and the booking system has taken a lot of work especially since my clinic offers many services and a lot of our patients book multiple treatments which meant I needed to create quite a lot of forms. It has only been live for a week but once everything is fully up and running, I'm hoping it will make my day-to-day work much easier.

“feature-packed”

Pros

It feels clear and simple to work with so getting around the system doesn't take much effort. It's also very accessible and comes with a wide range of features that really help support the practice's overall performance.

Cons

Having used it in the past, I still prefer the older version over the new one. The previous system felt more simple and was easier to navigate.

“all-in-one & accessible”

Pros

Everything is organized in one place and it's all very accessible.

Cons

There are so many features available that it can take some time to discover where everything is. Even so, it's still an excellent service.

“email and sms work brilliantly”

Pros

The email and SMS features have been excellent and the training was really helpful and very well put together.

Cons

I'd love to see a more visual way to set up vaccine injection sites.

“packed with useful features”

Pros

There are tons of features here and it honestly does exactly what I need it to do.

Cons

Very little to complain about since there's a lot to appreciate. I really can't think of anything negative.

“booking and reporting worked well”

Pros

From day to day, the booking, scheduling, automated emails and reporting fit our needs really well. Managing things in the clinic through the app also worked nicely for our practitioners and having the flexibility to add our own custom patient record was a big plus.

Cons

A constant frustration was never being sure whether small updates or developments had affected features that had been working the day before. Eventually, we had to assign one staff member just to verify that emails and messages were actually being sent to patients and to fix the anomalies the system created. The support team was responsive for a while but they were not very effective at resolving the problems or even fully recognizing what was going wrong.