Pabau Reviews

“brilliant support and webinars”

Pros

The support and guidance have been brilliant. Getting started was easy and I was able to build up my confidence and use it better over time. I honestly don't think I would have managed to get going without the support package and webinars.

Cons

Since I don't use Apple software for the rest of my IT systems, the transition takes extra effort and I have to think things through every time. It would be really helpful for me and probably for others too, if it worked with Android or Windows.

“cleaner update, better flow”

Pros

It feels easy and moving around the system is simple. The updated version looks a lot more appealing than the older one.

Cons

I've run into a small complication with the consent forms but whenever I reach out to the team, they respond quickly and help right away.

“paperless forms are fantastic”

Pros

Using the paperless consultation forms has been really helpful for us because it makes the filing process much simpler and more secure.

Cons

It does feel quite technical at first and takes some getting used to but it can improve and change a lot of things which is a big plus.

“automation that keeps us organized”

Pros

One of the biggest benefits has been how much it automates for us, including confirmations, reminders, pre-care, aftercare, feedback and more. The recall feature is also really useful and the reports give us a clear view of what's going on.

Cons

Rescheduling patients could be handled better. Also, there isn't a customer service contact number available which can be inconvenient. Even with that, the service has still been good overall.

“simple booking workflow”

Pros

Getting started with it was quick and training the staff didn't take much effort. The appointment booking process is very easy and simple to follow.

Cons

A few reporting options are still missing and having those would really help us more from an accounting and revenue perspective.

“customer app control is excellent”

Pros

Customers can use it without much trouble and handle their own apps on their own.

Cons

It gets frustrating when I need to open a whole new shift on a day we are not working just to add 1 or 2 apps for that week that are not recurring.

“helpful templates and recorded training”

Pros

There was definitely a bit of a learning curve at first while I got used to the software and everything it can do but now I'm at the point where I'm ready to start testing it with patients. Once I became more familiar with the templates, adjusting them to fit my needs was pretty easy. One thing that really helped was having the Zoom training sessions recorded and available afterward so I could go back and learn the system at my own pace.

Cons

Nothing to point out right now although I expect a few small hiccups once I begin using it with patients. That said, over the past couple of months I've already seen that the it support team is available and ready to help when needed.

“stylish and user-friendly”

Pros

Very easy to use and the team is genuinely helpful. It also has a really stylish look.

Cons

It does cost a little more than I'd like but that's really the only issue. .......

“accurate data capture”

Pros

One of the best parts is how accurately it gathers data and how well the different elements communicate with each other.

Cons

The app integration feels quite poor when compared with the web version and I'd strongly suggest the team work on improving it. On top of that, the payment integrations really need to be expanded to include PayPal or other PayPal-related solutions.

“simple patient recording workflow”

Pros

Recording my patients' experience is really easy and the software is very user-friendly overall.

Cons

It still needs a proper manual and the videos are longer than they should be.

“quick setup for teams”

Pros

Everything up and running was simple for me. It works well for multiple users without much hassle.

Cons

At times, it can be a bit slow to load and pulling up patient records does not always happen as quickly as I would like.

“helpful support for new users”

Pros

As a new customer in the US, I've had a really positive experience with the customer support team. They've been helpful and responsive when needed.

Cons

The appointment-setting features still need some upgrades and could be improved.

“reception diary works brilliantly”

Pros

The diary and booking system has been really easy to use and it fits well with the way I work.

Cons

Everything has been good for what I need at reception and the whole system has been simple to use.

“friendly support and simple software”

Pros

Right from the start, customer service has been excellent and very friendly and always available whenever we need help. The software itself is also very user-friendly.

Cons

The only challenge was adjusting to a new software but as I mentioned earlier but the support has been very helpful throughout the transition.

“paperless workflow and loyalty perks”

Pros

At first, the platform felt extensive but it's actually quite simple once you get into it. After the initial training, everything became much clearer and whenever I'm unsure about something, I can just go back and rewatch the recordings. My favorite part is the built-in feature for creating your own marketing campaigns, along with the loyalty points system that lets you reward patients when they refer friends. On top of that, my practice is now completely paperless and I no longer have to carry folders with me between different clinics.

Cons

I do wish the payment system supported more options instead of only Stripe. Hopefully that's something the developers will consider adding in the future.

“powerful features”

Pros

It was simple, the feature set is very complete and the support team has been outstanding whenever I needed help.

Cons

Built-in help section on the site could definitely be better but the support team is excellent and always steps in to help.

“simple setup”

Pros

Getting started with the system was easy and the training that came with it was clear and helpful.

Cons

Only issue I have is that finding the attachable documents that go with treatments can feel a bit tough because there are so many of them. Even after locating them, there doesn't seem to be a way to view only your own forms so you still have to sort through everything. That said, I'm still fairly new to the system so there may be features or shortcuts I haven't learned yet.

“packed with useful features”

Pros

There are so many different functionalities and options available which gives me a lot of flexibility in how I use the software.

Cons

New calendar is the part I don't enjoy using. It feels too plain, the month view isn't very good and it doesn't let you book two people into the same appointment slot.

“flexible records and strong support”

Pros

Ability to customise consent forms, treatment notes and patient records has been really useful and the email automations are a big help too. Finance record management is also built in which keeps things organised. On top of that, the customer support and training have been excellent throughout.

Cons

Because the system includes so many features, it takes quite a while to learn everything properly and feel fully confident using it. Also, importing data for retail products hasn't worked very well so I've had to enter that information manually instead.

“fantastic tools for studios”

Pros

Photo features and editing options are excellent and the booking system works really well. The automated consent forms are also a big help and save a lot of time.

Cons

At the beginning, it can take quite a bit of training to get familiar with all the functions.