“too buggy for clinic use”

Pros

On the occasions when it does work, it can be useful and still feels better than relying on a written diary.

Cons

There are far too many bugs and it regularly stops working properly. Patients sometimes disappear, appointments cannot be booked and devices do not sync with each other so different appointments show up on different devices. The calendar and/or journey also regularly fail to appear on iPads. Customer support responds quickly but we are repeatedly told the issue is not on it's side even when it clearly is. We also never receive an apology for serious problems that create major disruption in the clinic and we are often told to manually fix issues on our side even when the errors were caused by the system itself. It makes no sense that we are expected to create corrections for problems within the system that are completely outside our control.

“better client communication”

Pros

It fit into my business without much trouble. The system helps me stay in good contact with my clients and it saves me a lot of time.

Cons

At first, the marketing tools were a bit difficult for me to figure out since I am not very tech savvy. However, with support from the friendly staff, I am now able to use them comfortably.

“powerful tools for our clinic”

Pros

it has played a major role in keeping our operations efficient, from patient scheduling and physician management to stock control, leads and reporting. We're still discovering more features and parts of the system that support the business and help us keep improving automation and overall management.

Cons

Reporting layout can feel a bit buggy and sometimes takes a little effort to figure out.

“helpful reports and marketing tools”

Pros

Using it feels easy and uncomplicated especially if you are not very tech savvy. Being able to pull reports is really useful because it helps me keep track of how the business is performing and it is also a very good tool for marketing. Sending emails, flyers and newsletters is simple and does not take much effort.

Cons

Part I struggle with is having to change the password after a certain period of time. It can be hard to come up with a new one and remember which passwords have already been used before.

“All-in-one platform boost”

Pros

After trying a few different systems for appointments, consent forms and clinic notes, they all seemed to miss the marketing side of things. it brings everything together in one place and the client loyalty scheme has been especially useful. I used to rely on loyalty cards but they never really worked because clients would either lose them or forget to bring them. The marketing tools are another big plus since I'd always wanted to put together a monthly newsletter but had no idea how to get started. I'm excited to keep growing my business with it.

Cons

It would be really helpful to have bite-sized tutorials available online, both for setting up the system and for helping clinics get the most out of such a powerful platform.

“patient reminders and reporting shine”

Pros

Using the patient calendar feels much more easy now. Being able to enter a patient's mobile number after missing a call and then quickly identify who rang is really helpful. The app system works very well too. The reporting side is excellent and gives you plenty of options for running different kinds of reports. The SMS appointment reminders are also a key feature and they work really well for keeping patients informed.

Cons

The journey section would be more practical if it were simpler to move from there into the client details. It would also make sense to have a tab appear once the practitioner enters their PIN so they can access the treatment forms more directly.

“helpful support and privacy”

Pros

One thing I really appreciate is the privacy around file notes and the way notes are logged. The it support team has also been really helpful and responsive and they usually get back to me straight away.

Cons

At times, the system can be quite slow and it does crash occasionally which is far from ideal in a busy clinic. There are also certain areas where tasks feel more complicated than they need to be, with fairly roundabout processes.

“cloud access from anywhere”

Pros

Being cloud-based is a big plus since I can get into the software from different locations without any hassle.

Cons

Interface takes too many steps to reach the page I actually need which makes navigation feel longer than it should.

“handy booking and records”

Pros

Patients can book online without much hassle and it usually helps us keep our diaries organized. It also makes it simple to stay on top of patient records and monitor income figures.

Cons

At times, the system can be a bit glitchy and it's frustrating that the desktop version doesn't always match the mobile or iPad features. Report generation is also somewhat difficult if you're not very tech-savvy especially when trying to export to other file formats.

“paperless clinic at last”

Pros

Finally having a clinic run without paper has been a huge win. After using several other systems, there always seemed to be some part of the process that still relied on paperwork but it has completely done away with that. It includes pretty much every feature you could want to cut down the workload and whenever support is needed, there is always someone available to help with the system.

Cons

If I had to point to one downside, it would be the time between the initial enquiry and full implementation, along with the fact that not all of our clinic consent forms had been uploaded before launch day. That said, we had a large number of forms and the it team creates each one manually so it is not really something I strongly dislike.

“solid platform for clinics”

Pros

The clinic appointment platform works really well and the medical records form is also very good. The only downside is that implementation is taking a while and parts of the system feel a bit complicated.

Cons

It takes some time to get familiar with everything and as a practitioner, I find certain parts of the software a little complicated.

“saves hours and does it all”

Pros

Once you get familiar with how it works, it really can handle just about everything. It saves a huge amount of time and patients are able to fill out their forms from home. It also connects with GoCardless and Mailchimp.

Cons

Adding forms and similar items could be more easy. It definitely takes a bit of time to learn and get comfortable with at first.

“Detailed records and hassle-free switch”

Pros

There's a huge amount of detail you can store in the system, from client profiles and communication preferences to photographic comparison tools, stock management, productivity reports and plenty more.

Cons

Honestly, there's nothing to complain about. Everything has been excellent and moving over from our previous software was completely stress-free and effortless.

“packed with useful features”

Pros

As someone who's still getting started with it, I'm working my way through the different features. That said, it already feels like it can handle everything I need and even a bit more.

Cons

With more time, I'm sure using it will start to feel completely natural but right now it does feel a little overwhelming to take in.

“solid clinic management platform”

Pros

It's a comprehensive tool that helps us manage our clinic effectively.

Cons

Customer support hasn't been able to resolve many of the issues we run into. There's no option for custom-made sheets and a lot of the existing sheets are missing important features.

“Handy calendar views”

Pros

Getting started with it, the at-a-glance tools like the calendar views already make it much simpler to manage the staff team.

Cons

One thing that gets on my nerves is the loading screen messages. The wait time is barely noticeable so I'd rather they weren't there.

“team management made simple”

Pros

Using it is incredibly easy and it makes managing a team much easier.

Cons

Booking holidays could be handled much better. Bank holidays are not included when requesting time off so it looks like you have taken more leave than you actually should have.

“easy fit for busy clinics”

Pros

Right away, it felt simple, versatile and simple to work with. It suits a busy medical and aesthetic practice like ours really well and covers exactly what we need.

Cons

The interface does feel a little outdated at the moment although I've been told that it is already working on a newer, fresher-looking design.

“clear scheduling”

Pros

The different colours make everything clearer especially when booking appointments.

Cons

At times there is not enough time to complete tasks especially paperwork which can take longer than 15 minutes depending on whether the patient arrives on time. There should be a limit on how late patients can be, because one late arrival ends up slowing down the rest of the day.

“patient search works well”

Pros

Most of the time, I just use it to look up patients and upload documents and those parts do the job well for what I need.

Cons

Haven't come across anything I dislike although I really don't use many of the other features.