Pabau Reviews

“exactly what our team needed”

Pros

This software is easy to use and does exactly what we need it to do.

Cons

There's nothing we'd want to change. Everyone on the team loves using it.

“fully paperless and flexible”

Pros

Running my GP practice with Vision, I've gone completely paperless and it has been a big part of that. It lets us handle bookings from anywhere, stay organised and keep detailed notes and records that are accessible wherever we need them. It works really well for practices of any size.

Cons

Calendar could be better when it comes to booking appointments on a tablet.

“report automation done right”

Pros

Getting reports set up and automated is very easy and I can drop files into Excel and similar tools without any hassle which makes access really convenient.

Cons

It can feel a little buggy when working with other systems. Like a lot of platforms, it does a great job with certain areas but doesn't cover every element equally well.

“excellent support and efficiency”

Pros

Right away, the service and customer support have been excellent and it makes day-to-day work much more efficient.

Cons

I'd just like a few more color options for emails, along with better control over where the logo is placed.

“all-in-one and very helpful”

Pros

Everything I need is brought together under one digital roof and it's been really helpful.

Cons

The setup was a little tricky at first. It would be even better to have weekly support during the first few weeks.

“cuts admin time”

Pros

Using it day to day has really simplified how I run my business. It's easy to use and has helped reduce the amount of time I spend on admin tasks.

Cons

Getting everything set up was more complicated than I expected and it took quite a bit of time to get started properly.

“helpful forms and reminders”

Pros

Having all the forms attached and being able to send them automatically with patient reminders has been really helpful.

Cons

One thing that bothers me is that treatments are arranged alphabetically instead of in the order I'd prefer them to show up.

“Quick product setup”

Pros

Adding products and services was very easy and the setup process felt simple from the start.

Cons

I'd really like to see it available on Android as well.

“helpful training and support”

Pros

Having everything linked together in one place makes it much easier to keep track of the overall business and make sure everyone stays informed. The regular software training is genuinely useful and the support team is incredibly efficient whenever help is needed.

Cons

The platform feels like it could use a more modern design and better usability. It can be a bit confusing to find your way around at first although the regular training sessions do help with that. From a marketing perspective, I also think there should be more flexibility for adding branding to patient communications, though that may already exist and I just haven't explored the system enough yet.

“feature-packed clinic workflow”

Pros

There are plenty of features and a lot of automation which makes managing a clinic a very simple task.

Cons

At times, the Stripe integration disconnects and because of that some payments end up being missed.

“helpful scheduling and alerts”

Pros

Getting appointments scheduled is really easy and the text alert messages are a very useful feature.

Cons

The downside is that the initial setup takes quite a bit of effort when you need to customize the software for individual use.

“fantastic support and appointments”

Pros

Right from the start, the company support has been excellent. I genuinely enjoy using the software and the appointments feature along with the clinical records work really well for me especially being able to upload photos. It feels much faster and better to use than any other system I've tried.

Cons

One thing I'm still figuring out is how to change an appointment since you can't simply update the date from the pop-up box which would make things easier. I'm sure there's a way to do it properly but I haven't quite got the hang of it yet.

“helpful client portal access”

Pros

One thing that works really well is the client portal since clients can log in and access it online by themselves without needing extra help.

Cons

A downside is that some parts can't be customized or changed on your own so you have to reach out to the developers to get those updates made.

“better time management”

Pros

Using it feels easy and it helps me use my time much more effectively throughout the day.

Cons

It would be really important to have the option to set up custom appointment types that patients can book, such as limiting certain treatments to specific days or time slots.

“Helpful features overall”

Pros

It comes with a lot of useful features that really help with day-to-day work.

Cons

The older interface and the way the tabs are set up can feel a bit complicated.

“appointment reminders work well”

Pros

The appointment scheduling and reminder features have been pretty great.

Cons

Uploading files and managing storage isn't very simple right now and it really needs to be simpler.

“free startup help and useful widgets”

Pros

Getting free support right from the start has been incredibly valuable and the widgets that come with it have been well worth it too.

Cons

I haven't come across any downsides yet but I'm still new to using it.

“fully integrated and reliable”

Pros

Everything works together in one fully integrated product and the support has been excellent whenever needed.

Cons

Honestly, there are no features I dislike or anything I feel needs to be added.

“better reporting and data use”

Pros

We're in the process of switching to it from another CRM because we wanted stronger reporting and a better way to make productive use of our data.

Cons

We're still getting familiar with how everything works so it would probably make more sense to ask me again in a few months.

“simple data uploads”

Pros

Uploading data feels easy and moving around the platform while doing it is easy to follow.

Cons

Our current package limits the number of team members we can include.