Pabau Reviews

“useful reminders, frustrating templates”

Pros

It feels like the product could become really strong especially when it comes to automating routine reminders and similar tasks. The patient photo feature is also genuinely very helpful.

Cons

At the same time, there are some major problems with the medical history section. For some reason, it cannot be removed from the iPad when a patient is handed the device to complete a consent form. I see that as risky, because a patient can open it and change their medical history which means they can alter their own medical record. There is also no option to generate and email a Word document or PDF from within the system. Since we are required to use a secure email service for communication with GPs and hospitals, we cannot send correspondence directly from it anyway. On top of that, the system only allows the creation of very basic letters because of the limitations in the Word templates. As a result, we are stuck with the tedious process of cutting and pasting email content into letters which is a complete waste of time. Most of my letter templates are already largely pre-filled and I normally just edit and add to them as needed. With it, I can only insert text at one single point in the middle of the document which makes those templates effectively useless. That has been extremely frustrating especially because I specifically asked during the sales process whether I would be able to keep using my templates in the same way and I was told it would be no problem.

“clinic-friendly setup”

Pros

A reasonable starter option for clinic management systems.

Cons

It doesn't seem like it was built with medical practitioners in mind. The product doesn't really account for the different functionality a Doctor or Surgeon needs compared with an allied health provider, therapist, or beautician.

“fantastic support across teams”

Pros

Getting everything integrated went really well because we had an incredible team guiding us through it. I especially want to mention those who have been extremely customer-focused and have helped our company through every hurdle, whether big or small. I'd also like to recognize the training team and support in accounting, both of whom have been huge supports.

Cons

If any features are missing, they get discussed and submitted for consideration.

“Not reliable!!”

Pros

Since I had used it before, I decided to stay with the option I already knew best.

Cons

this tool is complicated, overpriced and whenever I need to talk to someone, there's no one available to answer the phone.

“aesthetic-focused and intuitive”

Pros

Using it has felt very easy and the navigation is simple to follow. I also really appreciate that it's tailored specifically to aesthetic treatments which makes it even more useful.

Cons

I haven't run into any issues yet. The onboarding has been fantastic and has done a really good job of explaining everything I need to know.

“patient management made better”

Pros

This has really helped reduce the hassle of managing patients.

Cons

Getting everything configured at the beginning was a bit tricky.

“helpful diary and reminders”

Pros

The system works well in a clinic setting and the diary and reminder features are especially useful.

Cons

Writing and saving notes could be improved.

“all-in-one clinic powerhouse”

Pros

Running our practice with it feels like a perfect fit for the way we work. It's a full practice management system that really delivers on what it promises and then goes beyond that. I genuinely appreciate the range of features in the app, the online security is very strong and being able to manage all our services from one page is a big plus. On top of that, the patient management side is excellent.

Cons

One thing that would really help is broader payment integration especially options like Stripe. At the moment, because our current payment provider isn't integrated, we end up covering extra costs. Technically, I could cancel the other provider but we already have a better deal with our existing one so that's not really an ideal solution.

“colorful booking flow”

Pros

The booking system has a colorful layout and is very simple to use.

Cons

The reporting system needs work and new services have been added even though we didn't make any changes.

“fast and intuitive booking tool”

Pros

Everything feels really fast and easy to use and honestly it's the best tool of this kind I've worked with.

Cons

At times, it does take a while to process things and complete client bookings.

“always improving for clinics”

Pros

It keeps evolving, getting better and adding new features that help make running a clinic as efficient and easy as possible.

Cons

One thing that still needs work is email storage. I'd like the option to cc all incoming customer emails so they're easier to store and retrieve later.

“powerful treatment documentation tools”

Pros

There's a really broad set of features for running a medical practice especially when it comes to documenting patient treatments.

Cons

Getting everything set up and customized was challenging at first. It definitely takes time but once it's in place, it works very well and ends up saving a lot of time over the long term.

“helpful reports and calendar”

Pros

The reports are great and the calendar is simple to use and works well.

Cons

I'd like to see stronger marketing features, along with better integration with Xero and Mailchimp.

“practical software with solid support”

Pros

Using this software has been very practical and it's simple to work with. The support network has also been very good whenever needed.

Cons

At this point, I don't have any negative feedback to share.

“solid features and security”

Pros

A lot of the value here comes from the feature set, the service, the security and the patient management tools.

Cons

Getting everything set up takes time and when I make a mistake, I can't always undo it. Learning how things work and managing patient visits also feels pretty time-consuming and complicated.

“flexible features that keep improving”

Pros

The functionality and flexibility have been excellent and the regular updates and new additions help us keep developing the business in step with our industry. Overall, we're able to customize a lot of the system so it matches the way our operations run very closely.

Cons

A few important details, such as telephone numbers, appear in quite a small font. I'd like to be able to adjust that somehow-there may already be an option for it and we just haven't found it yet.

“online booking all in one”

Pros

Having online booking and deposit collection built in has been really useful for us. It covers everything we need in one place and once everything is set up, it's easy to access and manage.

Cons

Getting started can be quite complicated and the system can feel difficult to use at times. It also doesn't seem like there's much support available when help is needed.

“fast setup and excellent support”

Pros

Getting this into my business went really well and the support from it has been excellent throughout. Every question I've had was answered quickly and efficiently and within a week we were already up and running on the new system.

Cons

It's still early for us since we're very new to it. If I had to mention anything, it's just that learning any new system takes time. That would be the case no matter which provider we chose so it's not really a criticism of it itself.

“supportive team and helpful rollout”

Pros

Running a small business makes switching to a new system feel pretty stressful but the it team made that process much easier. They were thoughtful, supportive and incredibly helpful the whole way through.

Cons

It definitely takes time to learn and start using all of the features that are available. A few parts of the system also feel less user-friendly than they could be.

“modern and intuitive design”

Pros

The software feels very modern and navigating through it is very easy.

Cons

At this point, I haven't come across anything I dislike about it.