“Packed with features”

Pros

Right from the start, it has felt simple, user-friendly and loaded with features. We looked into the top 10 practice management software options and this one surpasses the rest by a wide margin. We're genuinely excited about it.

Cons

We're still in the early stages of using it but up to now we haven't come across anything we dislike or haven't been able to work around.

“booking is quick and handy”

Pros

Checking people in on the iPad is really easy which helps a lot day to day. That said, there are a few differences between what can be done on the iPad versus the computer so we still end up using both alongside each other.

Cons

It's frustrating having to switch between the iPad and laptop because different parts of the system only work on one or the other. Adding staff members is also very expensive and the only support option is email, with no direct contact available.

“paperless records and booking”

Pros

Having all these functions in one place has made my day-to-day clinical record keeping much more manageable and completely paperless, while still helping me stay GDPR compliant. My patients also find it convenient to book appointments through the online booking system.

Cons

Overall, I'm very happy with it. The one thing I'd really like improved is the app on iPad and similar devices-I'd like it to support both portrait and landscape mode. At the moment, it seems to only work in portrait even when the iPad orientation lock is turned off.

“cost-effective and feature-packed”

Pros

Compared with other systems that feel like just another medical record platform, this one delivers a lot more for the business. It's cost-effective and the customer support team has been very responsive whenever help was needed.

Cons

Getting everything integrated was definitely a challenge but in the end it was worth it.

“clear schedule overview”

Pros

Being able to view everything in one place has been really helpful. The schedule presents it all in a way that's very simple to follow and understand.

Cons

I'm still getting familiar with the software but at this point I'm happy with what I've seen. The only thing I wish I had is a printed copy of the manual.

“online bookings stay in sync”

Pros

Everything stays online which has been really useful. I also love that the whole team can have the app so everyone stays up to date with bookings.

Cons

A few of the consultation forms aren't as detailed as we need and they're only available on PC, not on tablets.

“fast support and simple setup”

Pros

Getting started with it is easy and the support team responds very quickly whenever help is needed.

Cons

Reporting side could be stronger especially for comparing results month to month or year to year.

“Clinical tools that deliver”

Pros

Using it in clinical practice has been very easy and it still comes with advanced features that genuinely support the work.

Cons

There were occasional times in the past when the server would go down because of maintenance but it happened very rarely and only once in a while. Since then, that issue seems to have been resolved and I understand it was related to a major software overhaul they were carrying out.

“very visual”

Pros

Everything about it feels very simple to use. It's highly visual which makes it quick to understand and easy to learn.

Cons

I'm not fully sold on the new calendar yet. I still prefer the previous version, though it seems like this one is probably still being worked on.

“clear appointments and useful features”

Pros

Appointment view is clear and it's simple to see which staff members are working on a specific day. It also comes with plenty of features that actually matter in day-to-day practice. The notes section is really useful too especially with photos built in.

Cons

After one of the it updates some time ago, it stopped working on my Mac so I had to keep using the older version which was fine and still works. There have also been a few issues that took quite a while to get resolved which was frustrating when trying to keep the clinic running.

“Responsive support !”

Pros

Customer service has been excellent, the training is helpful and the platform is versatile. They also really listen whenever we need a change or an update to the system.

Cons

It can feel a bit limited in some areas but nothing that can't be updated or changed.

“paper-free clinic win”

Pros

Switching to it CRM helped our clinic move toward being completely paper free and it also improved the patient experience through automated pre- and post-appointment messages, follow-up reminders and similar communication. The setup took some work because we had to build out all of our clinic content, including consultation forms and pre- and post-care information but once everything was in place, it became very easy to use day to day.

Cons

Getting everything set up was definitely challenging especially at the beginning but the knowledge library has been really helpful for continued support.

“quick, simple and reliable”

Pros

Very easy to use, fast and simple overall. After more than 6 years working in the aesthetics industry, this is easily one of the best software platforms I've used.

Cons

It can be a little slow at times and I'm still not completely sure how I feel about the new calendar.

“handy marketing tools”

Pros

Getting started with it was easy and the marketing features are really useful especially things like birthday messages.

Cons

One downside was having to pay extra for SMS. That cost wasn't made clear to me until after I had already bought the package.

“all branches are happy”

Pros

Very easy to use and all of our branches work with it. Everyone on the team is happy with it.

Cons

The downside is that when the system goes down, we unfortunately lose access to all client information which puts us in a very difficult situation.

“well organised and user friendly”

Pros

Everything feels really well organized, very clear and genuinely user-friendly.

Cons

It keeps improving month after month and overall it just keeps getting better.

“simple booking from anywhere”

Pros

Easy to use tool... and the staff can log in from anywhere without any hassle. The online booking system is also simple to use which makes day-to-day scheduling much more convenient.

Cons

Mobile version could use a better layout to make it more user-friendly.

“versatile tools for growth”

Pros

One thing I really appreciate is how versatile this desktop application is. It covers a wide range of needs, from CRM functions to marketing so it feels like a pretty complete solution.

Cons

The app itself is the weaker part. You can eventually learn how to navigate it over time but it definitely still needs some improvement.

“secure records, better workflow”

Pros

Using it has been very easy. All patient records stay secure with PIN and password protection and comparing before-and-after results is simple. This program has really helped improve the efficiency of our clinic.

Cons

Setting up new forms can be a bit difficult at times.

“user-friendly with solid support”

Pros

The software is very user-friendly, easy to access and the support team has been really helpful.

Cons

There is nothing major to complain about since this is a well-liked piece of software. The only thing that would be useful is having the ability to upload PDF templates.