“simple multi-jurisdiction rollout”

Pros

Getting started with it is easy and rolling it out across multiple jurisdictions is simple to manage and execute.

Cons

Stock control is still an issue and getting it resolved takes longer than it should.

“visual workflow and helpful records”

Pros

Everything feels very visual and easy to use. It only takes a few clicks to get things done and the patient files are really useful for keeping a clear, organized record of appointments.

Cons

The new calendar is the part I'm not happy with. I don't like the colors or the way it's set up.

“handy booking and app tools”

Pros

Once everything is set up, it's easy to use and the online booking plus the mobile app are both really useful.

Cons

The online patient booking portal freezes quite often and sometimes won't let patients enter their card details.

“flexible and user-friendly”

Pros

Right from the start, the software has been user-friendly and flexible enough to adjust as your needs change along the way.

Cons

I haven't come across anything that's been concerning yet.

“Good tool”

Pros

It feels very easy and it offers a lot of flexibility in the way I can work with it.

Cons

At times, it can be a bit hard to locate a specific feature because there are so many menu options.

“helpful reminders and confirmations”

Pros

Using it day to day feels pretty easy. The text reminders are really useful and the email confirmations sent to clients are a nice touch as well.

Cons

A few features still need to be done manually and there's no way to apply a pre-made template to the medical or consent forms. It would also be really helpful to have the option to dictate notes directly into it.

“practical”

Pros

Convenient to use and the features are genuinely practical for my team. It's simple enough that getting around and handling daily tasks doesn't take much effort.

Cons

Tracking down glitches can be frustrating at times. For instance, precare emails do not always go out and appointment confirmations occasionally get sent with the wrong date or time.

“helpful chat and simple setup”

Pros

Getting around it is pretty easy and there's always someone available on chat to help with any issues right away.

Cons

There was a bit of a learning curve at the beginning and it took some time to really understand how the system works.

“patient profiles work beautifully”

Pros

The patient profile system, photo saving and the full patient journey tracking all work really well together.

Cons

Honestly, I love everything about it. It's amazing and very simple to use.

“helpful templates and checkout flow”

Pros

Plenty of templates are available to work with and the patient checkout process is really well designed.

Cons

Because it comes with so many features, it feels a little complicated when you first start using it. Also, German is still not available as a language option.

“promising once you learn it”

Pros

At first glance, it seems like it should be simple to use but getting everything set up while I was still learning was actually pretty difficult.

Cons

It feels very different from the other programs I've used so I think it really just comes down to spending more time practicing with it.

“very user-friendly”

Pros

It is simple and it comes with a lot of useful functions.

Cons

There are a few spelling errors in the system and the EMR form could be phrased more clearly.

“simple workflow for patient data”

Pros

Everything about the system feels easy and logical and it works well across all parts of our patient data management, including prescribing.

Cons

no cons to share.

“clean layout and simple scheduling”

Pros

Interface is easy and the layout is clear which makes scheduling appointments and handling similar tasks really simple.

Cons

It can be a bit slow to load at times and the updates sometimes take a little while to adjust to.

“Packed with useful auditing tools”

Pros

It comes with a lot of really helpful features that support auditing in our practice.

Cons

The only challenge is finding enough time in the day to learn everything, because I'd honestly love to understand all the features it offers.

“communication that really works”

Pros

Right from the start, this software has been incredible. It handles communication really well and the whole platform is very easy to use.

Cons

A few systems still are not in place at the moment. That said, they are actively trying to implement them.

“complete clinic solution”

Pros

It feels like a full package that covers pretty much everything a clinic needs.

Cons

There is a bit of a learning curve if you want to take advantage of all the functions it offers.

“all-in-one”

Pros

Getting started with it was easy and it includes everything my clinic needs. On top of that, the customer service has been excellent.

Cons

One thing that disappointed me was during the pandemic, when my clinic had to close because of government guidelines. I felt there should have been an option to pause payments or some kind of temporary plan.

“great crm”

Pros

A full CRM for a clinic that lets me set up schedules for client services and handle management in one place.

Cons

It's an excellent system, very simple to use and I'd highly recommend it.

“hassle-free migration and setup”

Pros

Right from the start, the it team handled the full data import for us so moving everything over was hassle-free. The transition went really smoothly and the system was simple to start using immediately.

Cons

One issue is that the email reminders can sometimes end up in junk mail. It would be really helpful if there were a way to make sure they land directly in the inbox instead.