Pabau Reviews

“constant issues hurt revenue”

Pros

There's a lot built into the platform and the feature set is impressive. The software feels well designed overall, it's simple to navigate and being able to access it across different devices and locations is a real benefit. It also includes functionality that you just don't get with other software.

Cons

At the same time, the software is constantly running into problems and features often fail to work properly. The integrated payment system has caused issues and has ended up costing us income. We've also had problems with the online booking system. On top of that, patients can end up seeing different information depending on which device they use.

“packed with useful features”

Pros

Being able to tailor the system to the way I work has been a big plus. I can customize practice settings, appointment types and durations, pre-care instructions, service-specific templates, aftercare emails, online prescribing and recalls. There is a huge range of functionality overall. There is also plenty of training material available which really helps when you want to make full use of the platform. On top of that, the support team is very quick to respond.

Cons

Getting everything set up exactly how you want it does take quite a bit of time and there is definitely some trial and error involved. it can help with that but it is worth investing time in learning the system properly. We also ran into a few teething issues at the beginning and again after upgrades.

“all-in-one for aesthetics”

Pros

it is uniquely suited to the aesthetics industry, offering a user-friendly system for managing the diary, marketing and accounting all in one place.

Cons

Whenever the system has glitches, it feels like it takes forever to get them fixed and we never get any discount for the days affected.

“clinic tools at your fingertips”

Pros

Running the clinic day to day feels much more manageable when all the tools and technology are right there at the click of a button. The software is also very visual which makes it more user-friendly and easier to work with.

Cons

Getting everything set up feels quite technical and that's frustrating because it seems like I could be getting a lot more out of it. I've been using it since the early days and there have been so many updates over time that it's been hard to keep up. It would also help to speak with someone directly since email communication is not always the best option.

“feature-packed and forward-thinking”

Pros

Getting started with the platform is easy and it offers strong functionality along with genuinely useful marketing tools. The support team is always friendly and easy to reach which makes a big difference. It's packed with features and the company keeps innovating and expanding what the software can do.

Cons

One thing that's missing is a chat feature for real-time communication with reception and other clinic rooms and that would be a very valuable addition. It also doesn't integrate with my preferred histology lab which is frustrating. There have been a couple of occasions where the software went down and that causes serious issues because we depend on it so much for consent forms and clinical notes. Having a proper backup option in place for those outage situations would really help.

“fantastic calendar and paperless workflow”

Pros

Running a small business with a team of five, this system keeps everyone on the same page with equal access to information at all times. Any one of us can step in, pick up a lead and continue without any disruption. The calendar is fantastic because it lets you see the type of patients booked at a glance. Being paperless has also saved us hours that we used to spend scanning notes. With a simple right or left click on a booked patient, their information is immediately available. It's also possible to create templates to personalize letters and overall the whole system feels very logical and easy to use.

Cons

My least favorite part is that support is mainly handled through email. The service itself is very good but I do miss having face-to-face help or being able to explain an issue over the phone to someone directly. That said, the glitches we've run into have always been resolved quickly, whether that took a few minutes or a couple of days. We did have an issue with adding GP details to patient files but it fixed it for us.

“helpful webinars and simple workflow”

Pros

Once everything is set up, the system is easy to use. I'm not very tech-savvy but I've still been able to handle most tasks without much trouble. The webinars have also been really useful and I'd love to spend more time learning more of the features it offers.

Cons

Our doctor who uses the system would probably appreciate some improvements to the photo section.

“fantastic fit for our clinic”

Pros

It has been easy, it works reliably and the support team has been exceptionally helpful towards my team.

Cons

Honestly, there's nothing I dislike about it because it matches exactly what our clinic needs.

“client journey works well”

Pros

The client journey in the app is easy to use and works efficiently.

Cons

At times, the reports haven't been accurate. We also ran into problems with commissions, had shifts/rotas disappear, found it difficult to apply discounts on some occasions and sometimes appointments didn't show up on certain devices.

“feature-packed contact manager”

Pros

It comes packed with features for handling both my diary and customer contacts.

Cons

Earlier versions of the software were weaker and technical support was fairly limited although that has improved a lot now.

“helpful post-care follow-ups”

Pros

The post-care emails are useful because they support individualized treatment options and make follow-up communication feel more tailored to each patient.

Cons

Data synchronization between users is an issue, the Treatment Package feature does not really apply to our use case and the system tends to run very slowly most of the time.

“useful webinars and navigation”

Pros

Getting around the system is easy and it's simple to use. The webinars were especially helpful and I got a lot of value from them.

Cons

it goes down more often than it should and the wait time to receive data can be frustrating.

“perfect fit for our clinic”

Pros

It covers everything we need in our busy aesthetics clinic which very few competing systems managed to do. The extra features are genuinely useful as well and help keep the whole practice running efficiently.

Cons

The only downside is that it doesn't fully integrate with QuickBooks yet although that's apparently on the way. The voucher feature is also a bit basic but these are very minor issues and they really don't take away from how well the platform works overall.

“helpful support and simple setup”

Pros

It felt very easy and the transition went smoothly. The platform is user-friendly and customer support is always available whenever needed.

Cons

no cons to mention

“fantastic reporting tools”

Pros

The reporting function is absolutely fantastic.

Cons

Stock management is still a bit limited but it has been working on improving this feature.

“helpful feature walkthrough”

Pros

They did a really nice job explaining each feature step by step. It was a bit difficult to follow on my phone screen but once I'm back at work I just need to get it implemented.

Cons

Viewing it on my phone was a challenge since only half of the screen was visible.

“powerful reports and options”

Pros

Right from the start, the product felt easy to use and it comes with plenty of options and commands. I was able to fit it into my business processes without much effort. The feature that has helped the most is the reports menu especially the financial reports.

Cons

As mentioned earlier, the integration process was not difficult.

“quick support, access anywhere”

Pros

Support team gets back to you very quickly which has been a big plus. Since it's web-based, I can log in and use it from pretty much anywhere.

Cons

One frustrating part is the login process. Sometimes a password that worked the day before suddenly won't work the next day which makes access harder than it should be.

“fantastic training team support”

Pros

Training team has given us a lot of guidance and hands-on support which has really helped us get the most out of it. I'd happily recommend the whole team.

Cons

One thing I'd love to see improved is the webinar schedule. They're live but usually during clinic working hours so having some evening sessions with real-time Q&A would be really helpful. I know playback is available if you register and I do appreciate that but it's just not the same as being there live.

“fits our clinics perfectly”

Pros

This software suits our clinics really well. The layout is easy and methodical so it was easy to understand and moving over from our paper system took less time than we expected.

Cons

At the beginning, we did run into a few issues but it's support team helped us through them.