Pabau Reviews

“Helpful customer support”

Pros

From what I've seen, customer support is helpful and the platform works well as a place to store records, photos and patient consent forms. I feel confident keeping everything organized there.

Cons

There have been times when I've experienced glitches and it failed to send consent forms to patients but this week that problem appears to have been resolved.

“friendly and attentive team”

Pros

Everyone I interacted with through this tool was attentive, friendly and eager to help. I truly appreciate all the support I received and feel well taken care of.

Cons

I can't point to any real downsides here, I'm genuinely pleased with the decision to connect my small business to this service and feel it was a smart move overall.

“Clear guidance through updates”

Pros

Customer support has been fantastic in my experience, especially when guiding me through updates and changes. I appreciate how clearly they explain things and make them easy to manage.

Cons

There isn't a lot I can criticize in terms of negatives. The only real issue I run into is that, when things are busy, it can be surprisingly difficult to book those earlier catch-up sessions as often as I'd like.

“Quick and thorough responses”

Pros

What impressed me most was how thorough and fast the team remained. I felt that every question I asked received a warm, knowledgeable and helpful response.

Cons

I can't come up with any negatives because they tailored everything to my needs with remarkable attention to detail and I've been pleased so far.

“easy and reliable system”

Pros

I'm impressed by how easy the system is to operate, without unnecessary complexity. It still offers a wide range of features that I rely on to run my business smoothly.

Cons

From my experience, the lab and prescription integrations could be more aligned and easier to navigate for US-based companies.

“Unified workflow for clinic efficiency”

Pros

What I value most is how smoothly the platform brings every part of my clinic together, from records and scheduling to consent forms, marketing and reporting. I find it reliable, easy to use and supported by a knowledgeable team that's always ready to help.

Cons

At first I found the system has a learning curve because it's so feature-rich and comprehensive but once I'm familiar it's very efficient. Sometimes updates need a bit of adjustment, though the support team always respond quickly to walk me through any changes as they happen.

“Well-organized and time-saving”

Pros

I find the platform friendly and well organized which makes handling appointments, client records and communication much easier. Having everything in one place has saved me a lot of time.

Cons

umm it felt a bit overwhelming because there are so many features to explore but after I spent some time learning it, navigating the app became noticeably easier and more simple.

“simple and transformative platform”

Pros

Honestly, I'm blown away by this all-in-one clinic platform because it keeps patients, appointments, notes and marketing organized in one system. I find it simple, fast and truly impactful for medical and aesthetic practices.

Cons

My main gripe is with the e-prescription function, I really wish it could transmit prescriptions directly to pharmacies electronically, rather than relying on fax or email, because most pharmacies rarely monitor those channels.

“Responsive support for bug reports”

Pros

Whenever I report a bug, I receive a reply by email which reassures me. The strong customer support makes this platform feel reliable for business use.

Cons

From time to time, I run into recurring system-level bugs that disrupt how the platform behaves. Occasionally this causes the customer data we manage to be inaccurate or presented in a confusing way.

“supportive team”

Pros

Everyone on the team has been professional and genuinely helpful and I've enjoyed working with them. I appreciate how efficiently customer support handled my setup and the platform's features feel clear, powerful and easy to use.

Cons

I'm generally impressed by each and every feature this tool provides which means there's not much I can identify as a downside or something I like least about it.

“Easy CRM navigation”

Pros

I'm using an all-in-one CRM that's simple to navigate and I've had excellent experiences with customer support. The wide range of tools allows me to manage everything from one dashboard.

Cons

Marketing Plus is not what I expected and I don't feel it delivers good value for the price since it's fairly costly. I also wish they offered more ongoing complimentary support tailored to small or newly established businesses.

“Outstanding and accessible service”

Pros

service is outstanding and genuinely helpful which makes it feel worth the cost. It's simple to use and I know help is always available whenever I need it.

Cons

So far I haven't run into any problems. In my experience they're consistently on top of things, reply very quickly and are always friendly and informative.

“Supportive and informative staff”

Pros

Team is incredibly supportive and informative which has helped improve my confidence to tackle the system when it feels so overwhelming.

Cons

there's a huge amount to learn about this tool and I really can't expect to figure it out alone. I also need to reserve many hours to fully encompass the whole system.

“aligned compliance and admin”

Pros

Using this system gives me confidence that my practice remains compliant and professional and it shaves off a huge amount of administrative time. My patients find the interface easy to use and because of that I can concentrate far more on caring for them instead of getting bogged down in paperwork.

Cons

I do notice there's a learning curve when you first start and a few parts of the app could be smoother. From time to time it does throw a glitch but I've found the support team responds fast and usually gets things fixed quickly.

“Efficient bundled tools”

Pros

Having everything bundled into one platform makes a big difference for me. All the tools I rely on live together and my daily workflows stay smooth and efficient.

Cons

Honestly, I haven't run into any problems yet, everything behaves as it should and I haven't had any issues so far.

“Strong support :)”

Pros

What really stands out to me is the team's support and the onboarding experience. I can reach out for help easily whenever I need it. The platform feels simple and has helped me cut down on admin time.

Cons

After signing up, I found the wait to get login details really long and it felt like I had to go through too many separate meetings with different people.

“Smooth transition for new practice”

Pros

During a Google search, I came across this platform while moving my cosmetic injection practice from home to a physical location. I needed scheduling, multiple payment options and loyalty programs. This solution offered all of that. The setup felt easy and I felt genuinely supported throughout.

Cons

I'm not crazy about the credit system used here. I also wish SMS messaging came built in, though I understand you need to be cautious about overusing text messages. Additionally, some functions are only accessible when I'm on a desktop computer and I would love to have those same features available on my iPad.

“fast, clear and helpful support”

Pros

Excellent customer support left a strong impression on me. Responses were fast and clear and I was guided step by step to resolve my issue. The interface feels simple and the screenshot feature helped a lot.

Cons

Overall, I didn't find anything to complain about, the interactive service and the chance to explain my issue thoroughly led to a positive outcome and made accessing my Outlook account easy.

“Centralized, simple management”

Pros

One thing I truly value is having everything needed to run my business in one place. I find the patient and client management features easy to use. The platform is pleasant to navigate and the support has been consistently reliable. Even though it's not the cheapest option, it feels like good value because help is always available.

Cons

Okay so... I'm still fairly new to this platform and up to this point I've been very pleased with every aspect I've tried. So far I haven't discovered anything about it that I dislike.

“excellent support”

Pros

Using the platform feels effortless for me. Everything is centralized, so managing my clinic from one spot is easy. Regular setup meetings and strong customer support made onboarding much smoother.

Cons

For me, there haven't been any issues, the switch to the software was convenient. Whenever I've had questions, I've received plenty of communication and support.