“Its great”

Pros

Exceptional onboarding that exceeded every expectation. It's a genuinely good feeling when switching software feels like a real partnership instead of something you have to grind through alone. Pabau clearly goes all in on that "white glove" level of support and the Slack integration is a really smart extra most people don't realize how much it helps speed up coordination and keeps everything moving.

Cons

Honestly, I'm having a hard time finding a downside. I expected moving to a new EHR to be stressful and time consuming something that would swallow days of my effort. Instead, the Pabau team delivered an onboarding experience that was truly excellent and left me with no complaints. Their organization, using Slack for smooth project management and the way they took a real interest in how my business works meant potential issues were handled before I even had to think about them. It's not common to see a company nail a high touch setup like this from start to finish.

“strong support and training”

Pros

The support from the team has been excellent especially when it came to transferring data from our previous provider. Training was plentiful and the academy platform feels simple to use. Patients also seem to get the hang of booking appointments and using the portal after they're registered. Also, there are plenty of ways to keep patients informed about treatments and explain what's involved. I also appreciated the ability to prepopulate forms, plus the AI and macro features that speed things up.

Cons

Setting up forms and services can be pretty long winded and sometimes feels overly complicated. There aren't direct links to individual treatments which makes navigation less adaptive. SMS credits need to be earned or purchased and for a small business that cost can add up quickly adding WhatsApp integration would be a big improvement. Another annoyance is that treatment notes don't allow an editable table so ongoing treatments like laser settings end up spread across multiple notes instead of being visible on one page.

“online booking, analytics, great support”

Pros

Whole platform is really simple to use and I can book everything online whenever I need. Access to reports and analytics has been a huge help too and the team/support has been top notch. Even better, the staff can connect with you through video calls which made the process feel personal and smooth.

Cons

No downsides to mention everything has been wonderful from start to finish. hidden was especially great to work with throughout all of my calls.

“feature rich”

Pros

Really good help getting everything set up. The software offers a lot, from notes and records to email options so there's plenty to work with right away.

Cons

There's quite a bit to learn which can be tough when you're older though the support team made a difference. I still occasionally need help but it's been manageable.

“smooth scheduling”

Pros

Pabau's interface feels really user friendly and booking appointments is genuinely simple. Their customer support team is incredibly responsive and focused on resolving problems as fast as possible. Setting up my own individual features was simple and it's made patient management a lot easier day to day. Yes, like any system it can occasionally have bugs but they're fixed quickly and the team keeps you updated on what to expect and how long the resolution might take which makes the whole process less stressful.

Cons

Initial setup was a bit intimidating at first but the staff guided me through it. Once I was up and running, the option to share video screen recording links became a lifesaver explaining issues to the support team is much easier when they can actually see what's happening.

“strong support at a fair price”

Pros

Easy to use and the team provides solid help both during the initial setup and after launch. It also seems to cover the key areas for running a business, all at a pretty reasonable price.

Cons

It can be painfully slow at times and has a tendency to throw up issues. Occasionally it's also hard to locate a patient by their telephone number.

“overall impressive!”

Pros

Customer support was a standout overall the system works well and feels dependable. Booking flow is generally smooth and the whole setup makes sense once you start using it.

Cons

White look feels a bit bland and not very engaging. It would be better if there were more color or visual cues to clearly differentiate the different stages of bookings.

“High touch onboarding experience”

Pros

The onboarding went far beyond what I expected. Switching software usually feels like a tough task but this actually felt more like working with a true partner. it really delivers that high-touch, white-glove experience and the Slack integration makes a bigger difference than most people would think because it keeps everything moving quickly.

Cons

Honestly, I have a hard time pointing to anything I liked least about the service. I went into the move to a new EHR expecting it to be overwhelming, time-consuming and something I would have to manage mostly on my own over several days. Instead, the it team made onboarding feel exceptionally well handled from the beginning. They were organized, used Slack to keep project management convenient and took the time to really understand how my business works. Because of that, any possible obstacle was handled before it ever became an issue for me. It's uncommon to come across a company that provides such a polished, hands-on setup experience all the way through.

“Comprehensive patient engagement software”

Pros

Right from the start, the staff were excellent at helping move our data over from the previous provider and they also provided plenty of training. The academy is easy to use and once patients are registered, they generally find it simple to book appointments and access the portal. There are also lots of useful ways to keep patients informed about treatments and what they involve. Being able to prefill forms, along with the AI and macro features, is a real advantage.

Cons

Setting up forms and services can feel very long-winded and unnecessarily complicated. There are no direct links to individual treatments which would be helpful. The need to earn or purchase SMS credits can also get very expensive for a small business and it would be much better if WhatsApp were integrated into the system. Another limitation is not being able to add an editable table into treatment notes which would make it much easier to view ongoing treatment details, such as laser settings, all on one page instead of spread across multiple notes.

“Easy setup business solution”

Pros

Getting started with it was easy and the team has been really supportive both during setup and afterward. It covers all the key areas needed to run a business and the pricing feels very reasonable for what's included.

Cons

Though, it can be quite slow and it does run into issues more often than I'd like. Every now and then, searching for a patient by telephone number is also a bit difficult.

“Customizable patient booking software”

Pros

it's interface felt clean and easy and booking appointments is really simple. The support team has been incredibly helpful whenever something comes up and they always do their best to sort issues out as fast as possible. It's also been easy to customize my own features which has made managing patients much more convenient. There are occasional bugs and issues but they're usually fixed quickly and we're kept updated on how long it may take which is really useful.

Cons

Setup process felt a bit overwhelming only at start but the staff were very supportive. Now that video screen recording links are available for reporting problems, it's much easier to show exactly what's going wrong and that makes it a lot simpler for the team to understand and help resolve the issue.

“Well supported practice management”

Pros

Getting the software set up was much easier thanks to the excellent support team. It offers a lot, from notes and records to email so there is plenty built into it.

Cons

There is definitely a lot to learn and that has not been simple for me at my age. That said, the support team has been very helpful and I still reach out for help from time to time.

“Reliable healthcare management software”

Pros

Customer support has been excellent and the system overall works really well.

Cons

The overall white design feels a bit plain and not very engaging. I'd like to see more color used to better separate the booking stages.

“Simple booking analytics tool”

Pros

Booking online is simple to use and the reports and analytics are really useful. The staff has been amazing too especially having access to them through video calls.

Cons

Nothing really applies here. The whole experience has been wonderful from beginning to end and customer support was fantastic to work with on every call.

“Outstanding customer support service”

Pros

Georgina from Customer Support has been absolutely fantastic and has helped me with everything I've needed assistance with.

Cons

At the beginning, it can feel a bit overwhelming especially if you're a new user getting familiar with it.

“excellent support”

Pros

Genuinely outstanding customer support.. and I really appreciate how they also share suggestions for new, innovative ideas within the platform. It feels like they're helping more than just with fixes they're actively pointing me toward better ways to use the tools.

Cons

There have been a few glitches here and there but help is always available when I need it. The one thing to plan for is that some marketing features cost extra.

“perfect”

Pros

She handled my concern quickly and gave clear, helpful information. She was really friendly too and took the time to explain everything so I understood what was going on. Overall, it felt genuinely nice getting support that was both fast and informative.

Cons

The only limitation I noticed was that I couldn't offer my client the option to tip on an invoice. That said, it seems to be just because I was used to a different setup before.

“works smoothly”

Pros

I've been using Pabau for almost two years and the customer service genuinely feels worth the cost. I'm really happy with how the whole system works and the advisors available to help make sure everything runs smoothly and professionally.

Cons

Pricing feels pretty steep and I'd love to see some reduction especially for long time or loyal customers. That kind of adjustment would be appreciated.

“Friendly and thorough support”

Pros

What impressed me was how quickly and thoroughly my concern was handled, she was so friendly and took the time to explain everything to me which felt really nice.

Cons

I miss having the option to let my client add a tip on an invoice, it's not a deal-breaker for me but I'm used to that feature and I find its absence inconvenient.

“Outstanding and efficient help”

Pros

The customer support has stood out to me as outstanding and nothing ever feels like too much trouble. The support team has been extremely helpful and efficient every time I've needed them.

Cons

So far, I haven't run into any problems, this system works well for my business and at the moment I don't have any concerns or issues related to it.