Pabau Reviews

“Efficient business transformation”

Pros

Since adopting this system, I've noticed a real transformation in how my business runs. Operations feel more efficient and client support has improved. The setup process was stress-free and communication stayed clear throughout. Professional guidance from start to finish gave me confidence.

Cons

The system is incredibly comprehensive and I know I would have had a hard time setting it up by myself, the configuration alone would have been overwhelming. Fortunately, their team handled every step of the implementation and setup for me, communicating along the way which kept things moving smoothly and saved me from a lot of stress and frustration.

“Excellent customer support”

Pros

Customer support continues to impress me. The team is very helpful during setup and remains efficient in daily use.

Cons

For me it was a bit confusing to get used to since it contains so many features which can feel overwhelming at the beginning.

“Organized business management”

Pros

Overall, the platform has been fantastic for organizing and running my business. I can now monitor doctors and keep complete records of patient procedures with ease.

Cons

I'm frustrated by the recurring bugs and glitches we've spotted while using the platform and despite reporting them multiple times the product team still hasn't managed to resolve those issues for us.

“Impressive success team and platform”

Pros

Coming from an IT background, I've been especially impressed by the success team and the overall business model. I noticed the rebuilt system right away and onboarding support has been consistent. I never felt abandoned after signing up. The software has met and exceeded my expectations and I can focus on growing my business instead of fighting slow tools.

Cons

Probably my main piece of feedback right now is how many emails I get with follow-ups and post-meeting summaries. When you're having two or more calls a week with the success team, the volume can feel like too much and I'm starting to tune them out. I expect the frequency will drop as we move further into onboarding but on the flip side, all those touchpoints also show that the software and team are very capable, which is exactly what I needed.

“simple aesthetic clinic platform”

Pros

Launching my new aesthetic clinic became much easier with this platform. The interface feels simple and support responds quickly. These tools have saved time, reduced stress and improved the experience for my clients.

Cons

There were a couple of small hiccups, the system went offline for around an hour but I later discovered it was due to a scheduled update. Apart from that, I can't fault it, everything integrates really smoothly.

“Great value with supportive team”

Pros

The level of customer support genuinely surprised me, especially for the price. I feel like I'm getting real value. I also appreciate that patients can manage their own diaries which adds convenience.

Cons

Honestly, I don't think it's a major problem but it would be useful to have a dedicated dentistry category since that field leans much more toward aesthetics and the current setup feels a bit generic for those needs.

“aligned workflows and organization”

Pros

Growth feels more manageable since I started using this tool. Everything stays organized and my daily focus is clearer. The interface is easy to navigate and the team I work with has been consistently supportive.

Cons

Nothing.... I haven't found any negatives so far, this tool has been incredibly helpful! I truly don't know what I would do without their support and features. They have been instrumental in driving my business's success and I owe a lot to what they've enabled.

“Digital payments and full visibility”

Pros

Handling payments online works smoothly for me and my team. We can all access shared diaries easily. Digital forms, inventory tracking and website customization make everything feel aligned and professional.

Cons

At first, there's just so much to learn and it can feel overwhelming, with a lot to take in initially but I know that the full set of tools they provide will be really useful for our business and help drive its growth over time.

“helpful onboarding”

Pros

From the very beginning, the team walked me through the interface step by step. Everything felt approachable and well explained. Their professionalism, quick problem-solving and support during tight deadlines made the process smooth.

Cons

The one oddity I ran into was that some of the onboarding felt unnecessarily offbeat: if you couldn't meet very early in the day, you might end up having to attend their main conference calls at 1 AM because of large time zone differences which was a bit awkward and inconvenient.

“Supportive booking platform”

Pros

Working with such a warm and supportive team has been a real pleasure for me. The customized booking platform is visible to clients and has clearly improved engagement and loyalty.

Cons

Honestly, there wasn't anything about the service that I didn't like. From my experience the account setup spanned roughly four weeks overall but I believe that time was worthwhile to guarantee every feature and setting matched what I wanted and what my business actually needs and allowed me to fine-tune the platform.

“Smooth onboarding support experience”

Pros

Customer care and support have been really good overall. The onboarding process also went smoothly and was handled very well.

Cons

There is nothing specific to mention at this point. I'll be starting to use it shortly so I may be able to answer this better after spending more time with it.

“Complete wellness clinic management”

Pros

Bringing it into my aesthetic and wellness clinic has completely changed the way we handle daily operations. In a nurse-led business, patient safety, organisation and proper documentation are central to everything and this system has made a real difference. It has helped us align the whole practice, from online bookings and consent forms to treatment notes, photos and marketing follow-up.

Cons

it is definitely a powerful and all-in-one platform but getting started can feel quite overwhelming especially for smaller teams or solo practitioners. Because it includes so many features, it takes a while to understand how everything fits together and to tailor it to the specific workflow of your clinic. On top of that some areas of the interface could be more simple and look a bit more modern. There are also extra costs for certain features, such as SMS credits or Marketing add-ons which are not included for free.

“All in one aesthetics platform”

Pros

My medical aesthetics business has been much more manageable with it because it brings bookings, patient records, invoicing, consent forms, marketing and finance together in one well-organized platform. Features like automated reminders, linked forms and loyalty tracking are especially useful and fit exactly what I need. On top of that, the support team replies quickly and genuinely seems committed to helping you get the best out of the system.

Cons

Getting comfortable with everything does take a little time especially when you're trying to work through the financial dashboard or customize templates. It can also take a while to figure out where the most accurate reports are located. Once you learn your way around the platform, though, it becomes much more easy.

“clinic support that delivers”

Pros

Running a clinic on my own is full-on and it has honestly been amazing. Their support has taken a huge weight off my shoulders and brought real relief to the day-to-day running of my service. The platform is easy to navigate and the app is simple to use as well. My account manager helped me put a polished and well-organized clinic management system in place that represents my services perfectly. Thank you. I'd genuinely be lost without you!

Cons

Honestly, nothing. it has been a total breath of fresh air. My only regret is not getting it set up sooner!

“powerful tools and helpful support”

Pros

it offers a broad set of really useful tools and feels impressive overall, while still being simple to work with. I especially want to mention the support I got. He was extremely knowledgeable, supportive and genuinely helpful the entire time. His guidance made a big difference and the whole experience was very positive.

Cons

At times, it can still be hard to figure out how everything works because it feels a bit too complicated. It's also a little expensive.

“Perfect team and complete tools”

Pros

Everything needed for aesthetic medicine is included and the platform is simple to use. The support staff is also very helpful and always available when assistance is needed.

Cons

One thing still missing is support for some languages, such as Czech although a staff member is currently being very helpful in working on a solution.

“all-in-one patient workflow”

Pros

Having everything in one place really helps especially being able to upload patient photos straight into the patient file and book patients conveniently without jumping between different systems.

Cons

Getting everything set up takes quite a while especially things like consent forms and treatment notes. The terms and costs also changed after I signed up for the it payment terminal which was frustrating.

“fantastic support for startups”

Pros

Right from the start, the support has been amazing and the whole team has been incredibly helpful. I'm new to running a private business and using this has been a really positive experience.

Cons

I honestly can't think of anything negative to say. I'd strongly recommend it to anyone running a private practice.

“paperless clinic workflow”

Pros

Running my clinic has become much more manageable with it. The automated email reminders are a big help because they cut down on no-shows and make sure clients come in properly prepared. I also really appreciate the digital consent forms and treatment notes which let me operate completely paperless. That feels more professional and makes it much more efficient to keep records secure while still being easy to access.

Cons

Getting started was a little intimidating because some of the features felt overwhelming at first especially during the initial setup. It took me a bit of time to become comfortable with the interface but the support team was very helpful throughout and once everything was in place, the system worked really well.

“all-in-one and supportive tool”

Pros

Having everything in one place makes a huge difference and not needing to deal with paper anymore is a big plus. The staff are very supportive and the pricing feels reasonable and fair for what you get.

Cons

Every now and then, the system has a few glitches. That said, the team fixes them very quickly whenever they come up.