“Support driven innovation platform”

Pros

The support team has been excellent and I really appreciate having the chance to share suggestions for new and innovative ideas on the platform.

Cons

There have been a few glitches here and there but someone is always available to help almost immediately. You also have to pay extra to access certain marketing features.

“Professional clinic support solution”

Pros

After nearly two years of using it, I can say the customer service alone makes it worth the cost. I'm really happy with the way the system performs and the advisors are always there to help keep everything running professionally and without issues.

Cons

My only concern is the pricing which feels quite high. I do think it would be nice if they lowered the cost a bit especially for long-term loyal customers.

“Comprehensive patient management software”

Pros

The patient management system is very comprehensive, covering all the important documentation and safeguards and the customer support has been excellent throughout.

Cons

Size of the onboarding process felt a little overwhelming but with help from the different it teams, I quickly became more confident.

“easy to use”

Pros

The onboarding process felt both simple and thorough. I'd absolutely recommend it during setup they took the time to understand each business's specific needs and then applied the right settings accordingly.

Cons

There's a short 7 10 day lead time at the start while your data gets migrated into the system. It's not a dealbreaker, more of a scheduling thing to plan around if you're trying to get live quickly.

“AI support really helps”

Pros

This all in one setup is genuinely convenient. Instead of having to buy tons of separate add ons just to get the tools people actually value, everything is available within the same system which feels like a big differentiator versus other providers. The team is also incredibly responsive and considerate and every meeting ends up being useful and informative. Implementation was simple, with clear guidance and the interface feels really adaptive. Connections stay stable, communication happens quickly and integrations don't feel messy they just work. It fits daily workflows well and also gives room to scale as needs grow. Also, the platform supports both operations and marketing for me, including CRM and the step by step tools I need to complete tasks. I'm especially happy with the AI integration too since it opens up plenty of ways to test, learn and roll out new features.

Cons

Wish I'd switched over earlier. Overall, I like that it bundles the core capabilities and the rest of what's needed for the full operational workflow.

“Excellent Pabau training support”

Pros

Working with Pabau has been a really positive experience overall. The team didn't just deliver high quality software training they also walked me through getting my own company set up. Support stayed consistent and the help was patient throughout and it genuinely felt like they cared about my outcomes. I'd happily recommend them to anyone looking for dependable expertise and great service.

Cons

A few of the revenue meetings started slightly later than scheduled but once they actually got going, everything ran well and the sessions were fantastic.

“Patient and helpful service”

Pros

From my experience, customer support has been excellent. The reminder emails and WhatsApp messages are genuinely useful, the support reps were patient and I'd happily suggest this to a colleague.

Cons

It's not really a flaw but I had to invest a fair amount of time getting to grips with all the features and how they work. Still, I genuinely think that after the system is optimised, it will make for an outstanding platform.

“thorough onboarding”

Pros

The onboarding process felt easy and very thorough to me. I'd definitely recommend it because the team took time to understand our business needs and apply the right settings.

Cons

Do note that I had to wait an initial 7-10 days while our data was migrated into the system which isn't a real negative but something I would flag if you're trying to get started quickly.

“simple interface for scheduling”

Pros

interface feels simple and clearly designed and I find it easy to book appointments, set up email automation and share forms.

Cons

Personally, I was initially thrown off by the sheer number of functions in the app but after using it regularly it quickly became easy to use.

“Steady guidance”

Pros

Overall, I've had an excellent experience using this tool. The team went beyond basic training and actually guided me through launching my company, staying patient and supportive throughout which made me feel they truly cared about my success.

Cons

Although a few of the revenue meetings began a bit later than scheduled, I thought that once they did happen they were absolutely fantastic and very productive.

“highly customizable clinic workflows”

Pros

From a provider standpoint, Pabau has been a real game changer for our clinic. The customization options are genuinely impressive whether it's tailoring forms or reshaping workflows, the software feels like it adjusts to how we work instead of forcing us into its own way of thinking. The UI is modern and adaptive so pulling up patient records and updating treatment notes feels effortless even when the clinic is slammed. The AI tools are a major highlight. Their dictation feature is quick and accurate and it has cut our documentation time down by about half. I also appreciate how simple it is to merge data from other workflows straight into the clinical record, with everything staying centralized and organized. It avoids the typical copy and paste mess and keeps the whole process clean. Overall, Pabau delivers a smart, efficient experience that supports clinical flow and patient care. I'd definitely recommend it to any practice trying to upgrade their digital operations.

Cons

The only part I like least is that some naming conventions and workflow logic come across as very EU specific. Since I'm a US based provider, I occasionally have to pause and remind myself that a few features don't map directly to our regulations or clinic processes. There are also times when I need to loop in support just to confirm why a feature behaves a certain way in the EU but works differently here in the US. It isn't a deal breaker but it does create a small learning curve for American clinics rolling the system out.

“clean UI”

Pros

I'm a nurse and use Pabau every day for charting and it's quickly become one of my favorite clinical tools. The interface feels clean, modern and easy to pick up which makes it much quicker and less stressful to document patient encounters especially when the clinic is slammed. Customization is a standout for our workflow: I can tailor treatment notes, forms and workflows so they match exactly how our clinic operates, keeping documentation consistent and efficient. The AI dictation feature is also a major time saver, accurately capturing my notes and cutting down on how much typing I have to do. Another big win is how smoothly Pabau brings in information from other parts of the workflow into the clinical record everything ties together without making me bounce between screens or duplicate documentation. If there's one hiccup, it's that some of the terminology and logic is geared toward the EU. As a US based user, I sometimes need extra clarity on which features align with our regulations. Support has been responsive and genuinely helpful whenever I've had questions. Overall, Pabau has improved both my charting speed and the quality of our clinic's records and I'd recommend it to any clinic wanting a smarter, more organized way to document patient care.

Cons

Mobile app doesn't feel as adaptive as the web version. Pop up windows and navigation are less user friendly compared with what you get on the website. I also end up refreshing quite a bit during the day to "wake up" the interface and get things behaving normally again.

“Responsive support”

Pros

Customer support has been excellent messages are answered quickly and the team is really easy to reach so any hiccups get sorted fast. The platform also does a lot once you start using its features and it feels pretty logical day to day which makes navigation simple. A big plus is the dedicated team: they're great at meeting with you to get everything configured properly so you can actually make the most of the system and they continue helping with development and ongoing growth.

Cons

A few of the workflows involve multiple steps and that can feel a bit time consuming at first if you're new to the platform. After you spend some time in the system though, the processes start to feel consistent and logical.

“daily workflow made easy”

Pros

The integrated setup is what really sold me Leads, online bookings and the Pabau Go mobile app for iPads all connect into a proper patient pathway flow. Once the automated systems are running, everything just moves along without as much manual chasing. I also like that there's a clear ticketing system for issues so you can see how quickly problems get resolved and support actioned the moment a ticket is raised. It's been genuinely impressive how much more value I get the more I use it day to day broadcast marketing emails are quick to send and implementation was simple especially with Xero and other connected apps. After that, the 24/7 customer support with fast follow through made a big difference. Also, the community topics folder helped me find useful ways to get the most out of the platform and Pabau actually seems to take recommendations seriously.

Cons

Add ons can get pricey things like Marketing Plus and Care Plus and even using credits for the AI feature. It also feels like the direction of the product keeps introducing extra "Plus" features that can cost another couple of pounds here and there and when you stack that on top of the base subscription, it adds up.

“fast setup”

Pros

Setup is quick and simple and installing the telephone system was simple. The call flow felt clear, with Bryan answering all my questions while getting a new payment device ready. Bryan was genuinely helpful throughout the installation process.

Cons

Sometimes it can run a bit slow. The card machine occasionally takes a while to confirm that a payment has gone through. Other than that, nothing else stands out as a concern.

“convenient communication”

Pros

Communication has been supportive and convenient in my experience. The team is easy to reach and so far I haven't faced any issues.

Cons

I don't have any negative feedback to share at the moment and I'm really hoping it stays that way.

“aligned clinical workflow”

Pros

As a nurse, I use this tool daily for charting and it has quickly become one of my favorite clinical tools. The clean, modern interface makes documentation faster and less stressful, customization fits our clinic workflow well, AI dictation saves me time and even though some terminology feels EU-focused, support has always been helpful when I need clarification.

Cons

The app isn't as simple as the web version, the pop-up windows and navigation don't feel as user-friendly as they do in the browser. I also find myself needing to refresh the app frequently throughout the day to "wake up" the user interface which interrupts my workflow and can be frustrating when I'm switching tasks on the floor.

“Quick and responsive support”

Pros

Customer support has really impressed me, as the team is easy to contact, responds quickly and resolves issues fast. I also find the platform logical and simple to navigate, with ongoing support that helps with setup and growth.

Cons

While some procedures involve a lot of steps and felt overwhelming at first if you're unfamiliar, it just took me some time to get used to them. After I invested time exploring the system, the workflows started to make sense and felt logical.

“Valued customer assistance”

Pros

What I value most is the strong customer support, smooth onboarding with regular check-ins and access to multiple learning resources. The software itself includes several features I find genuinely useful.

Cons

the onboarding was long but very good because it covers many aspects and the software supports them.

“Sophisticated software with support”

Pros

As a user, I've found this software to be advanced and well thought out. The smart features, clear onboarding guidance and responsive support make it stand out for me.

Cons

So far, I haven't come across anything I dislike about this tool. That said, I do think it might be a bit too complex or sophisticated for people like me who only need very basic functionality.