Pabau Reviews

“Comprehensive tool with lots of options”

Pros

There's a wide range of functionality available and the support during implementation has been very helpful. It works well as an all-in-one platform with booking, patient records and marketing included in one software package.

Cons

There's still no integration for protocols and it also doesn't support combined packages made up of different services, only packages with multiple quantities of the same service.

“fantastic onboarding for clinics”

Pros

Onboarding experience with customer support has been excellent. I'm really looking forward to getting my clinic fully digitalised and improving how everything runs.

Cons

Nothing negative to mention at this point-I'm genuinely excited to keep using it. If anything, I only wish I had started with it much earlier in my business journey.

“clinic-friendly and simple tool”

Pros

The software itself is easy, yet it includes all the features needed for clinic use. It's also simple to navigate.

Cons

I've only started using it recently and up to this point I haven't run into any issues. We'll see how it goes over time.

“fully tailored for my clinic”

Pros

One of the best things about it is how fully customizable it is. I've been able to tailor the software to fit the specific needs of my aesthetic clinic which makes it feel much more suited to how we actually work.

Cons

The part I wasn't happy with was the onboarding process, because the team couldn't completely import all of my client records from the software I had been using before.

“Perfect to our business”

Pros

Every customization is built around the needs of our business. Pretty much everything feels specifically tailored to how we operate.

Cons

Getting everything up and running takes a lot of meetings. They are useful but fitting them into a busy schedule can be tough.

“Easy onboarding support experience”

Pros

Getting started was easy thanks to the very responsive customer service. They were easy to reach and really helpful throughout the setup process.

Cons

It can be a little buggy at times but the team usually sorts it out quickly. There have also been a few minor issues with the iPad app, though the excellent support team resolves them without much trouble.

“Convenient clinic booking management”

Pros

Using it day to day has made booking appointments and managing patient treatment much more convenient. It's user-friendly overall and the range of features really helps. The reminder emails and other email notifications are especially useful additions.

Cons

There is a bit of a learning curve at first and it takes some time to get familiar with all the features and the layout. Once that clicks, though, it becomes much easier to work with.

“Outstanding guided customer support”

Pros

Working with the support team was a really positive experience. Support was knowledgeable, efficient and immediately understood how to help with my it account. He was also genuinely friendly which made the whole process much more comfortable. Having that level of support was incredibly helpful and I was thrilled with the outcome. He guided me through everything clearly and took the time to explain each section and answer every question I had. I came away feeling encouraged and very grateful for the help.

Cons

I honestly don't have any negatives to mention about this service. I only have positive things to say. The team members are efficient, helpful, kind and clearly know exactly how to assist when support is needed.

“Well supported client management software”

Pros

Getting everything up and running was handled really efficiently and the whole process felt well supported from start to finish. Communication was excellent throughout, with clear updates at each stage. The support team is quick to respond and their guidance is practical and easy to follow. version 2 is very user-friendly and includes a wide set of features that really help improve client record management and communication.

Cons

There's no doubt that it is a significant investment and that almost made me give it 4 stars instead of 5. Even so, it's still the best system I've come across for my clinic. I used version 1 between 2021 and 2023, then moved to a cheaper alternative while I was on maternity leave. Although the lower-cost software did the job reasonably well, version 2 makes the everyday running of my business much more organised and manageable. It covers almost everything I need, aside from the lack of customisation for the lead capture form.

“Feature rich productivity upgrade”

Pros

It feels much more user-friendly and is clearly a big step up. There are plenty of new features that help improve productivity and I especially appreciate the membership and package options along with Echo AI. The transition has also been well supported and I'd particularly mention support for explaining everything clearly.

Cons

Getting used to version 2 is still taking a bit of time and fully finding my way around hasn't happened yet. The changes to report names have made things a little tricky as well. A few features are live but still not completely working, such as online gift voucher purchases not being available for new clients. There are also some things, like feedback, that were turned back on even though they had been disabled in version 1.

“feature-packed with a learning curve”

Pros

There are plenty of useful tools in the platform that I still haven't fully taken advantage of yet. The booking system includes deposit options which is really helpful and my clinic's logo and branding show up on the forms, giving everything a more professional feel. SMS and email reminders, aftercare messages and follow-ups are also automated which saves a lot of time.

Cons

I've had repeated outages where I couldn't access my calendar and other parts of the system because of technical issues. It's a very capable platform but it can be quite overwhelming at the beginning and usually takes some support to learn how to navigate and use all of the features properly.

“Patient and professional support service”

Pros

Getting help from support was a really positive experience. He was knowledgeable, patient and took the time to fully understand what we needed before walking us through everything step by step. His guidance was clear and thorough which made the whole process feel much less stressful. He came across as very professional and genuinely committed to providing excellent support. Thanks again, customer support!

Cons

System can be slow and laggy at times. Customer service was also poor at the beginning of version 2 and I'd still like to see some of the better features from version 1 carried over.

“Smooth onboarding support process”

Pros

From the start, the representatives have been attentive and genuinely helpful. The onboarding process went smoothly and was simple to follow and the customer service team has been very supportive throughout.

Cons

Do not have any real complaints at this point. I'm enjoying the software so far and I'm still in the process of learning how to fully navigate the platform.

“Efficient appointment reminder software”

Pros

This system has been very efficient to work with and it sends useful reminders to clients that help stop them from missing appointments.

Cons

Cost is a bit higher than what I was paying before but the added benefits more than make up for that downside.

“Helpful issue resolution”

Pros

Customer service has been very helpful. We spoke to support and he was especially supportive when we were having problems. He took the time to really listen and understand our concerns with it and helped us work through the issues.

Cons

We do run into some technical issues from time to time and the system can be a little slow. That said, we are always kept updated and reassured that everything will be back up and running and it always is.

“Organized booking support experience”

Pros

From the start, the customer service has been excellent. Everything is well organized, booking is easy, they are consistently on time and the team is extremely helpful. Without this onboarding, my knowledge would have been quite limited.

Cons

Biggest downside is the cost but it is absolutely worth it compared with the software I used before. Overall, it still feels excellent and gives good value for the money.

“All in one clinic workspace”

Pros

Everything I need is in one place for client communication, data storage, report tracking and marketing. It also includes online booking which makes managing things much more convenient.

Cons

Marketing side could use a few improvements. It would also help to have manual options for holding space provisionally while keeping the client details attached.

“Easy client history management”

Pros

It does a great job of solving problems and the system is easy to use. Customer support has also been very good. I'm able to access all client information along with the history of previous appointments.

Cons

Mobile version really needs to work more like the desktop version. There are still recurring issues and you can't view client history notes on mobile unless you open a specific day.

“Convenient to use booking platform”

Pros

Communication has been excellent, the features are amazing and the platform is easy to use. I'm really impressed with the service-thank you, it.

Cons

There are quite a few add-ons that come at an extra cost. While there are lots of really useful additional features available, it does make the overall price feel quite expensive.

“Powerful automated clinic software”

Pros

This is a very powerful platform with lots of automation features and the online booking tool works really well. It feels like one software that covers everything in one place.

Cons

German translation still needs some improvement. You do have to watch quite a few videos to learn everything but whenever questions come up, support is there to help so it works out fine for me.