“Integrated workflows and automation”

Pros

I rely heavily on the integrated setup for leads, bookings and the mobile app and the automated workflows save a lot of manual work. Reporting issues through the ticket system is easy, integrations were simple to set up and I keep discovering new benefits as I use it more.

Cons

My main frustration is the add-on ecosystem like Marketing Plus and Care Plus, they use credits for the AI features and it feels like the system keeps pushing more 'Plus' options to squeeze out extra features. That makes the overall cost climb quickly and along with the base price the total does add up more than I expected.

“Fast and helpful setup”

Pros

The setup process felt quick and easy to me. A single phone call answered all my questions and Bryan was especially helpful when installing the new payment terminal.

Cons

It can be a bit sluggish sometimes, the card reader occasionally takes longer than expected to confirm that a payment has gone through but I don't have any other issues.

“clinic management made easy”

Pros

Pabau has been a really strong, user friendly clinic management system. The interface is simple and easy to get around, even if you're brand new to this kind of software. Everything feels thoughtfully laid out and the features seem to be designed in a way that makes sense day to day. One standout was the customer support my team was quick to respond, genuinely knowledgeable and willing to adjust to my tight schedule throughout onboarding and training. Their help made the switch feel smooth and I never felt left to figure things out on my own.

Cons

The onboarding is quite thorough and detailed which is honestly a good thing because it helps everything run properly later. Still, it would've been useful to know ahead of time how many onboarding calls and configuration steps were included so I could plan my availability better. Even with that, the system performs well and the onboarding sessions turned out to be genuinely valuable.

“Super user-friendly”

Pros

Everything being all inclusive has been awesome. It's extremely user friendly and the staff is always around if a question comes up.

Cons

No real downsides here everyone's friendly and does a great job so I genuinely can't point to any con for this company.

“excellent platform”

Pros

Customer support from Pabau has been genuinely helpful. Using Pabau for an aesthetic clinic has felt simple the interface is clean and the layout makes it easy to get around without getting lost.

Cons

It doesn't really fit GP style medical services. There's no connection to online pharmacies or labs so it's missing key functionality for that kind of workflow.

“all-in-one practice management”

Pros

Appreciate how they're helping me get the account set up and tailoring it to how my practice runs. It's a relief to have everything in one place for managing our practice, instead of juggling multiple tools.

Cons

I'm still unclear on how the credit system works for primary care since it sounds like I have to use credits for everyday use. That detail wasn't explained before I signed the contract. On the onboarding side things have been going pretty smoothly so far but I'm a bit anxious about moving our patient data over and then seeing how accessible and usable the information will be inside Pabau.

“Support team is genuinely helpful”

Pros

Been really impressed with the support from hidden. They've been very helpful whenever updates or changes come through, walking me through what's different and how to handle it. That guidance has made the whole process feel clear and much easier to manage.

Cons

Honestly, there aren't many negatives to mention. The only minor downside is that during busier periods, it can be a bit difficult to schedule earlier catch up sessions.

“Impressed”

Pros

Pabau has genuinely made my clinic run more smoothly by pulling everything into a single platform. Client records, appointment scheduling, consent forms, marketing and reporting are all connected so nothing feels scattered across different tools. The interface is adaptive, it's been reliable for day to day use and it keeps getting better over time. Also, the support team is really knowledgeable and proactive questions get answered quickly and they're happy to offer advice or training when you need it. Overall, it's helped me manage a busy aesthetic clinic more efficiently and with a more professional setup.

Cons

Getting started takes a little patience since it's a very comprehensive system so there's a short learning curve upfront. After you get used to the workflow though, it becomes highly efficient. Occasionally the software updates require a moment to adjust to but the team steps in quickly and walks you through what's changed.

“well-organized setup”

Pros

Friendly and well organised overall. It makes handling appointments, managing client records and keeping communication organized way simpler. Since everything is kept in one place, it also saves a ton of time compared to juggling multiple tools.

Cons

Everything runs smoothly but there's a lot going on so it can feel slightly overwhelming at the beginning just because of the sheer number of features. After you spend a bit of time with it though, navigating becomes a lot more simple.

“so good”

Pros

Pabau is an excellent all in one clinic software that keeps everything neatly organized patients, appointments, clinical notes and marketing activities all under one roof. The workflow feels adaptive and efficient and it's genuinely a game changer for aesthetic or medical practices that need everything in one place.

Cons

The only real downside is the e prescription option. I'd love it if it could send prescriptions directly to the pharmacy electronically rather than relying on fax or email since most pharmacies don't monitor those channels regularly.

“solid all-in-one crm”

Pros

This feels like a true all in one CRM system and it's pretty simple to use. Customer support has been consistently helpful and the feature set is broad enough to keep sales, contacts and related workflows in one place so things don't get scattered.

Cons

Marketing Plus hasn't lived up to what I expected. It also seems a bit pricey for the value you get and small or newer businesses could use more ongoing complementary support to get the most out of it.

“All-in-one and simple platform”

Pros

Honestly, everything included feels fantastic and works together well. I find the interface simple and the team is always available whenever I have a question.

Cons

Nothing.... I honestly can't come up with a single fault, they do their job exceptionally well and are so personable that I really struggle to identify any negatives about this company.

“Centralized clinic management”

Pros

For me, having everything in one platform makes managing appointments, notes, consent forms and communication much faster and easier. It keeps the clinic organized and saves time for both admin and clinical staff.

Cons

I found the onboarding to be overly complicated and the sudden flood of numerous emails that arrive makes the whole process confusing and hard to follow.

“User-friendly for new users”

Pros

This tool has really impressed me as a user-friendly system that's easy to navigate, even for newcomers. What made the biggest difference was the exceptional customer support which made the transition smooth and reassuring.

Cons

Not exactly a complaint but I found the onboarding to be extremely thorough and detailed, which I appreciate because it helps everything run smoothly down the line. Still, it would have been useful to have a clearer heads-up about how many onboarding calls and configuration steps were required so I could have scheduled my time more effectively. Even so, the platform performs very well and the onboarding sessions ended up being quite valuable.

“great implementation support”

Pros

So far, I've had strong implementation support and responsive customer service and the system feels comprehensive enough to meet our practice needs.

Cons

As a new user I'm still a bit uncertain but so far everything appears to be working well and I really hope additional add-ons like blood test requests function just as smoothly.

“easy scheduling”

Pros

Scheduling appointments with this tool is really easy and I find the customer support reasonably helpful, it also makes finding clients relatively easy.

Cons

I've experienced occasional glitches while clients try to pay in the clinic and that has caused us to lose revenue and sometimes resulted in clients receiving treatment without being charged.

“Excellent support for clinics”

Pros

the customer support has been excellent with this tool and I find it very easy to use for managing an aesthetic clinic. The layout feels clean, clear and simple to work with.

Cons

However, I wouldn't recommend it for general medical practices like GP clinics because it doesn't integrate with online pharmacies or diagnostic labs.

“Consolidated business management”

Pros

From my experience, the platform is really easy to use and brings all my business management needs into one place. I also like knowing there is round-the-clock support available whenever I need help.

Cons

Honestly, I'm noticing that there is quite a bit of a learning curve, although that's true for most tools, I'm still getting familiar with how the platform functions and won't be able to give a proper evaluation until my business is up and running live.

“Account setup and customization”

Pros

I'm glad the team is helping me set up and customize the account for my practice. It feels reassuring to know I'll be able to run and manage everything from one centralized system.

Cons

There's some uncertainty about how the credit system will function for primary care, because I need to use credits on a daily basis and that wasn't clarified before I signed the contract. Onboarding has gone fairly smoothly so far but I'm eager, and a little nervous, to migrate our patient records and find out how easy it is to access the data inside this tool.

“Responsive and communicative team”

Pros

My experiences with customer support have been great and I'm impressed by how clearly they communicate. I appreciate how willing they are to talk through problems, find solutions and respond quickly.

Cons

There aren't any major drawbacks for me, although the software is somewhat complex, everyone I work with is helpful during meetings and offers useful advice, so overall I'm satisfied.