Pabau Reviews

“Responsive customer care experience”

Pros

Right from the start, it has been responsive and really supportive and their service feels as good as, if not better than, what we've had with other providers.

Cons

At this stage, I haven't run into any downsides since we've only just started using it, though we are still waiting for a few requested changes to be approved.

“Strong onboarding and training”

Pros

Getting started was a really positive experience and the staff clearly know what they're doing. The support and training have been excellent and the platform also comes with very strong features.

Cons

Platform still feels weak as an EMR when it comes to prescriptions, sharing medical records and lab integrations. It still needs quite a few updates to improve those areas.

“Easy setup support experience”

Pros

Getting started with it has been fairly easy and I had an excellent setup experience with support, who was patient and took the time to make sure everything was working properly. I'm really pleased with both the service and it overall.

Cons

It does involve quite a lot of meetings and setup work and on a personal level that has been difficult to manage while having a one-year-old.

“Flexible remote training sessions”

Pros

The online training from it was really helpful. Because it was delivered remotely, it was much easier for us to arrange sessions around the needs of the business.

Cons

We did have some difficulties during the upgrade but the training gave me confidence that we'll be able to get the most out of the system.

“Customizable clinic management platform”

Pros

It's a very comprehensive platform with a high level of customisation which makes it possible to fit it around the specific needs of our clinic. I particularly value how well patient records, appointments and communication tools all work together without friction. The support from our account manager has been exceptional as well and his guidance has made the platform much easier to navigate.

Cons

System can feel a little intimidating because there are so many features and settings to work through. There is definitely a learning curve especially for new users. With proper training and support, it becomes far more manageable over time.

“Comprehensive booking management solution”

Pros

Right from the feature set, this platform covers a lot for handling bookings, services and patient records in one place. The booking page is clean and can be customised nicely. Personal onboarding sessions also made a real difference especially with optimising services, payments, layout and overall organisation. After that guidance, the user experience improved noticeably and the support was especially valuable.

Cons

Getting started was harder than it should have been because the initial setup was not explained clearly and did not feel very simple. Early on, support replies were also quite slow and not consistently helpful. There was also some confusion around payment deductions since that part was not clearly explained.

“outstanding support every time”

Pros

Whenever I've needed assistance, the support has been outstanding. Every time I've reached out, help has been there and that has made the whole experience really positive and very user friendly for me.

Cons

There are a lot of features included and if you're not very technical, it can take some time to understand them and figure out how to use them effectively.

“all-in-one clinic favorite”

Pros

Having everything in a single place really makes a difference-marketing, clinical notes, photo capture, client booking and sending the right forms and information are all built in. It's easy to use and the support team has been quick to respond whenever needed.

Cons

It is on the expensive side but honestly I wouldn't switch to another platform because this one covers everything in one place. I'd still recommend it.

“booking, stock and campaigns shine”

Pros

Everything across the system runs easily. Booking clients, keeping track of stock and working on campaigns all feel easy and well connected.

Cons

There really isn't much for me to dislike about it. The customer service has been flawless.

“supportive from day one”

Pros

Before joining it, I had heard people mention that support was lacking but my experience has been the complete opposite. I've had strong support right from the start and I've now been with them for the past year.

Cons

Some features do seem a bit complicated at first. Still, with the help of the support team, I've been able to work through them. I keep learning something new in day-to-day use and that has been really helpful.

“reliable records and updates”

Pros

The data recording, EMR and photo section have been really useful and the system keeps getting regular updates that make it more efficient and dependable.

Cons

There is not much to complain about. Every now and then the system has a glitch but the team responds quickly and any errors or issues are usually sorted out within an hour or so.

“handy and very convenient tool”

Pros

Everything about it feels simple and comfortable to use. Since it's always on my phone, I can access it anytime and the app runs fast. Making changes is also quick and easy.

Cons

One thing that happens sometimes is that it logs me out several times during the day. Also, if I open and save general notes, it can remove the previous ones so I have to go into the full history to find them again.

“fully integrated business boost”

Pros

Running the business is much easier with this fully integrated solution. It offers a wide range of features that help automate processes and keep everything managed in one place.

Cons

System can feel fairly complicated and a bit hard to handle but thankfully the support available is enough to help with most issues.

“helpful support for our clinic”

Pros

Working with the it team has been a really positive experience for us. It's refreshing to have a customer support team that is knowledgeable, responsive and genuinely willing to help. A special shout-out to customer support for the detailed explanations and for taking the time to adjust the system around the specific needs of our clinic.

Cons

Sometimes it is slow but the team is quick to respond and puts in real effort to resolve the issue.

“fantastic booking and data storage”

Pros

Using it has been a really positive experience. It's very user-friendly, I'd definitely recommend it and it keeps all my data organized efficiently. The online booking feature is also excellent for my clients.

Cons

One thing I'd like is faster responses from the it team whenever I get stuck. Other than that, I really love the software.

“Simple and supportive platform”

Pros

From the start, the support has been really helpful and informative. The software itself feels very simple to use and it makes it simple to keep all client records together in one place.

Cons

At this point, I have not run into any real problems with it. Early on, it did feel like there were quite a lot of auto-generated emails but that seems to have settled down now.

“reliable support every time”

Pros

Whenever I run into an issue, their team is always there to help. The customer support has been excellent.

Cons

They have been very helpful so I do not have any concerns right now. If anything does come up, it usually gets resolved quickly.

“booking flow feels much better”

Pros

Switching to it's new booking system has been a big step up from the one I used before. It saves a lot of time, cuts down on manual tasks and makes the whole process more easy for both the admin team and clients.

Cons

Getting everything set up at the beginning did take a while. That said, the support team was responsive and helpful throughout.

“helpful support every time”

Pros

Customer service really stands out especially her dedication and commitment to helping whenever needed.

Cons

One frustrating part is that the system seems to go down quite often which causes ongoing issues.

“weekly slowdowns hurt reliability”

Pros

The app is decent overall and comes with a variety of features.

Cons

Almost every week and sometimes during certain weeks more than once, the service slows down for hours, like it did today.