“Efficient bundled tools”

Pros

Having everything bundled into one platform makes a big difference for me. All the tools I rely on live together and my daily workflows stay smooth and efficient.

Cons

Honestly, I haven't run into any problems yet, everything behaves as it should and I haven't had any issues so far.

“Strong support :)”

Pros

What really stands out to me is the team's support and the onboarding experience. I can reach out for help easily whenever I need it. The platform feels simple and has helped me cut down on admin time.

Cons

After signing up, I found the wait to get login details really long and it felt like I had to go through too many separate meetings with different people.

“Smooth transition for new practice”

Pros

During a Google search, I came across this platform while moving my cosmetic injection practice from home to a physical location. I needed scheduling, multiple payment options and loyalty programs. This solution offered all of that. The setup felt easy and I felt genuinely supported throughout.

Cons

I'm not crazy about the credit system used here. I also wish SMS messaging came built in, though I understand you need to be cautious about overusing text messages. Additionally, some functions are only accessible when I'm on a desktop computer and I would love to have those same features available on my iPad.

“fast, clear and helpful support”

Pros

Excellent customer support left a strong impression on me. Responses were fast and clear and I was guided step by step to resolve my issue. The interface feels simple and the screenshot feature helped a lot.

Cons

Overall, I didn't find anything to complain about, the interactive service and the chance to explain my issue thoroughly led to a positive outcome and made accessing my Outlook account easy.

“Centralized, simple management”

Pros

One thing I truly value is having everything needed to run my business in one place. I find the patient and client management features easy to use. The platform is pleasant to navigate and the support has been consistently reliable. Even though it's not the cheapest option, it feels like good value because help is always available.

Cons

Okay so... I'm still fairly new to this platform and up to this point I've been very pleased with every aspect I've tried. So far I haven't discovered anything about it that I dislike.

“excellent support”

Pros

Using the platform feels effortless for me. Everything is centralized, so managing my clinic from one spot is easy. Regular setup meetings and strong customer support made onboarding much smoother.

Cons

For me, there haven't been any issues, the switch to the software was convenient. Whenever I've had questions, I've received plenty of communication and support.

“Efficient business transformation”

Pros

Since adopting this system, I've noticed a real transformation in how my business runs. Operations feel more efficient and client support has improved. The setup process was stress-free and communication stayed clear throughout. Professional guidance from start to finish gave me confidence.

Cons

The system is incredibly comprehensive and I know I would have had a hard time setting it up by myself, the configuration alone would have been overwhelming. Fortunately, their team handled every step of the implementation and setup for me, communicating along the way which kept things moving smoothly and saved me from a lot of stress and frustration.

“its great”

Pros

Pabau's Success team really stood out to me and the overall business model feels designed around actually helping you succeed. Coming from an experienced IT background, two things caught my attention right when I evaluated Pabau and again immediately after we purchased. First, the development team built a new platform form with the goal of removing technical debt and fixing the messy, underperforming behavior that comes with legacy setups that was impressive right from the start. I'm still in the middle of onboarding yet the Success team is consistently available. I didn't buy a product just to spend weeks figuring it out with little help. They check in, share practical workarounds when needed and I've even seen them submit bug fixes on my behalf. The software's capabilities are lining up with and honestly exceeding what I expected. One more point: skipping the "freeware" crowd matters. Your infrastructure can make or break how well things run and I'd rather focus on running my business than wrestling with sluggish software. Thanks to Pabau you're on track to become a real standard in the med spa industry.

Cons

At the moment, the only real downside is the volume of follow up emails and post meeting notes. With 2+ calls per week, the messages can start to feel like a lot and I've noticed myself tuning them out. I expect this will get better deeper into onboarding though it's also a sign of strong software capabilities and active engagement so it's a tradeoff, not a dealbreaker.

“Easy to use”

Pros

It has been genuinely helping my business grow by giving me better organisation and keeping me focused day to day. The platform is simple to use and it has organized a bunch of the processes that used to take up too much time. I also want to give a big shoutout to hidden they've been fantastic to work with and are always really supportive. Working with them has been a real pleasure.

Cons

Nothing negative to report Pabau has been super helpful. Honestly, I don't know what I'd do without it and it has played a key role in my business success.

“Quite efficient”

Pros

Friendly right from the start and walked me through everything step by step which made their very user friendly interface click quickly. Every call felt professional and efficient but still had a genuine human touch. Big shout out to hidden for the strategic guidance and the wise way they helped us present our offerings there were a lot of angles I honestly hadn't considered yet. I also want to recognize hidden for taking the time to understand our product from the beginning and for offering thoughtful, informed suggestions on how to structure our EMR to maximize efficiency and cut down on data entry. When deadlines popped up out of nowhere (that's pretty common when you're launching a practice trust me, I've learned the hard way), he worked around his tight schedule to handle things quickly and effectively. At times, he even spoke directly with my web designer to speed everything up. For the "bugs/issues" part, there haven't been any snags I can perceive smooth sailing so far.

Cons

Only minor hiccup was the onboarding flow which felt a bit unnecessarily "psychedelic." If you couldn't make an extremely early time slot, you basically had to accommodate Pabau's main conference calls happening at 1 AM because of the big time zone differences.

“Overall great”

Pros

Support team was excellent friendly, helpful and genuinely responsive. The booking system is also set up to match my business so clients see a personalized experience that boosts engagement and helps with retention.

Cons

So, nothing really stands out as a downside. The only thing worth noting is that getting the account fully set up took around four weeks but it feels necessary to fine tune all the parts of the system to fit the way my business operates and what I need.

“Excellent customer support”

Pros

Customer support continues to impress me. The team is very helpful during setup and remains efficient in daily use.

Cons

For me it was a bit confusing to get used to since it contains so many features which can feel overwhelming at the beginning.

“Organized business management”

Pros

Overall, the platform has been fantastic for organizing and running my business. I can now monitor doctors and keep complete records of patient procedures with ease.

Cons

I'm frustrated by the recurring bugs and glitches we've spotted while using the platform and despite reporting them multiple times the product team still hasn't managed to resolve those issues for us.

“Impressive success team and platform”

Pros

Coming from an IT background, I've been especially impressed by the success team and the overall business model. I noticed the rebuilt system right away and onboarding support has been consistent. I never felt abandoned after signing up. The software has met and exceeded my expectations and I can focus on growing my business instead of fighting slow tools.

Cons

Probably my main piece of feedback right now is how many emails I get with follow-ups and post-meeting summaries. When you're having two or more calls a week with the success team, the volume can feel like too much and I'm starting to tune them out. I expect the frequency will drop as we move further into onboarding but on the flip side, all those touchpoints also show that the software and team are very capable, which is exactly what I needed.

“simple aesthetic clinic platform”

Pros

Launching my new aesthetic clinic became much easier with this platform. The interface feels simple and support responds quickly. These tools have saved time, reduced stress and improved the experience for my clients.

Cons

There were a couple of small hiccups, the system went offline for around an hour but I later discovered it was due to a scheduled update. Apart from that, I can't fault it, everything integrates really smoothly.

“Great value with supportive team”

Pros

The level of customer support genuinely surprised me, especially for the price. I feel like I'm getting real value. I also appreciate that patients can manage their own diaries which adds convenience.

Cons

Honestly, I don't think it's a major problem but it would be useful to have a dedicated dentistry category since that field leans much more toward aesthetics and the current setup feels a bit generic for those needs.

“aligned workflows and organization”

Pros

Growth feels more manageable since I started using this tool. Everything stays organized and my daily focus is clearer. The interface is easy to navigate and the team I work with has been consistently supportive.

Cons

Nothing.... I haven't found any negatives so far, this tool has been incredibly helpful! I truly don't know what I would do without their support and features. They have been instrumental in driving my business's success and I owe a lot to what they've enabled.

“Digital payments and full visibility”

Pros

Handling payments online works smoothly for me and my team. We can all access shared diaries easily. Digital forms, inventory tracking and website customization make everything feel aligned and professional.

Cons

At first, there's just so much to learn and it can feel overwhelming, with a lot to take in initially but I know that the full set of tools they provide will be really useful for our business and help drive its growth over time.

“helpful onboarding”

Pros

From the very beginning, the team walked me through the interface step by step. Everything felt approachable and well explained. Their professionalism, quick problem-solving and support during tight deadlines made the process smooth.

Cons

The one oddity I ran into was that some of the onboarding felt unnecessarily offbeat: if you couldn't meet very early in the day, you might end up having to attend their main conference calls at 1 AM because of large time zone differences which was a bit awkward and inconvenient.

“Supportive booking platform”

Pros

Working with such a warm and supportive team has been a real pleasure for me. The customized booking platform is visible to clients and has clearly improved engagement and loyalty.

Cons

Honestly, there wasn't anything about the service that I didn't like. From my experience the account setup spanned roughly four weeks overall but I believe that time was worthwhile to guarantee every feature and setting matched what I wanted and what my business actually needs and allowed me to fine-tune the platform.