Pabau Reviews

“kind and helpful support”

Pros

Customer support has been such a positive experience. She is incredibly kind and always helpful.

Cons

Some parts are not very self-explanatory and the step-by-step guidance is not always as helpful as it could be.

“helpful team!!”

Pros

Having such a hands-on team has been a big plus and I appreciate that they handle a lot of the checking for you.

Cons

It does take some time to learn how everything works so it can feel pretty overwhelming at first.

“fantastic support for setup”

Pros

Our clinic's forms and POS system set up with it has been a really positive experience. Their customer service has been outstanding throughout the process. The team is quick to respond, flexible and willing to work around our clinic's busy schedule which has made everything much easier to manage.

Cons

it is a very detailed and comprehensive software system so there is definitely a learning curve at the beginning. I don't really see that as a negative as much as a worthwhile investment of time to get things right. If someone wants a basic quick-fix solution, this probably is not it but with it you are getting a full-featured system.

“packed with useful features”

Pros

It feels very easy and it includes all the features I really enjoy using.

Cons

My only real complaint is that there's no US phone support which would be very helpful during busy moments when you're feeling stuck or unsure what to do.

“powerful booking system”

Pros

Once the initial setup with a service advisor is completed which can take a bit of time, this has easily been the best system for us for managing bookings, gathering patient details and a lot more that's still to come.

Cons

The setup at the beginning can be time-consuming but that makes sense given how advanced the system is.

“fantastic support from martha”

Pros

Working with Martha from it was an excellent experience from start to finish. She was supportive and helpful right away which made the whole process feel much more manageable and completely stress-free. She was also very flexible and adapted to my schedule and needs without any issues. Her knowledge of the it system was impressive. She carefully guided me through every part of it making sure I understood not just how to use the platform but also felt confident using it on my own afterward. She explained more complex features in a simple way that was easy to follow and understand. The part I appreciated most was her patience and her willingness to do more than expected. No question ever felt too minor and she always took the time to make sure everything was clear before moving forward. Her professional yet friendly attitude made the whole training experience genuinely enjoyable.

Cons

I did not experience any downsides with it.

“chat support works brilliantly”

Pros

The chat support feature is fantastic. It covers pretty much everything you need to keep a business running.

Cons

It can feel a bit complicated and it's easy to get lost when you're trying to sort out a problem.

“all-in-one clinic platform”

Pros

Running our clinic with it has been a really positive experience. It covers everything we need and even goes beyond that. Along with supporting the services we already offer, it also connects with additional marketing and financial tools that help improve the business, all within one system. Since we use the platform every day, having something so user-friendly makes a big difference. Another big plus is the success team. They are very responsive in meetings, answer our questions clearly and offer useful suggestions that help us get the best out of the system.

Cons

Time difference between countries makes scheduling meetings a bit challenging. That said, the support team does make a real effort to arrange meetings at times that work best for us as users. The onboarding process however, was not handled as effectively as it should have been.

“helpful support and updates”

Pros

Their customer service has been amazing, the software keeps getting updated regularly and it's very simple to use.

Cons

It does glitch once in a while and the time difference can be a bit inconvenient.

“Fantastic support and customization”

Pros

From the beginning, the support has been genuinely impressive. it assigned me a team that guided me through every stage of setting up the platform and because it offers so many integrations and customization options, they made working through all the smaller details feel almost effortless. They helped with everything from pricing and advice around it to creating vouchers, automating consent forms and sending campaigns. They even gave me discounts on their services based on my company's specific situation. On top of that, the support has been active and kind throughout, with multiple people helping me across several online video meetings. I would absolutely recommend it. Even though the platform covers many complex parts of running a business, it still makes things simple and accessible for both the business side and the client side which helps me avoid a huge amount of paperwork in day-to-day use.

Cons

One thing I'd still like to see is better integration of their widgets with my WordPress website so my clients wouldn't be sent to an external link and could stay on my site while purchasing my services.

“brilliant support and usability”

Pros

Using it has been really easy and the support team has been brilliant.

Cons

I honestly have nothing to complain about-it has been brilliant, thank you.

“powerful booking and reminders”

Pros

Right away, the standout features were online booking, appointment reminders and secure storage for patient records. The customizable patient journey is especially impressive since it lets you automate emails and forms in a way that really improves the overall client experience.

Cons

At the beginning, it can feel a little overwhelming because there are so many features to work through. Getting everything set up takes quite a bit of time and customizing some parts calls for more technical know-how than I expected but the support team is always there when needed.

“all-in-one workflow boost”

Pros

Having everything in one place makes the whole process flow really well.

Cons

It does take some time to get everything set up but that part is necessary.

“flexible setup for business needs”

Pros

The platform can be customized quite a bit which makes it simple to tailor to the way your business works.

Cons

Getting started is a bit challenging because there are so many features to learn. It also doesn't have an Android app.

“Perfect patient tools”

Pros

Getting started with it was really simple and the tools are genuinely helpful for improving the patient experience and sharing information.

Cons

I honestly haven't come across anything negative so I can't really point to a least favorite part.

“useful AI and helpful team”

Pros

The platform comes with really useful tools and the AI features built into it make it even better. On top of that, the team has been friendly and helpful whenever needed.

Cons

Have not come across anything I dislike about the company or the system.

“attention to every detail”

Pros

One thing I appreciated most was the support's outstanding attention to detail and how willing he was to go above and beyond to make sure everything was just right. His friendly yet professional manner made the whole experience feel stress-free and genuinely enjoyable.

Cons

If I had to point out one small downside, I would have liked a little more clarity about the available options right from the beginning.

“fantastic support and automation”

Pros

it has been a huge help in aligning my business especially with its automation, strategic marketing tools, productivity insights and better patient management.

Cons

Nothing specific comes to mind and whenever I need help, the support team is efficient and responsive.

“Amazing team and efficient bookings”

Pros

Using it has been a really positive experience. The platform is easy to use, there are lots of tutorials that help you get familiar with everything and the support team is consistently responsive and helpful. It's been a really useful tool for keeping my business bookings organized and running efficiently.

Cons

Because I operate a mobile service, there are still a few features I'd really like to have. That said, the team has been very supportive about listening to my feedback and forwarding it to their development team to be considered.

“powerful system capabilities”

Pros

There's a lot this system can do and I'm still discovering new capabilities even now.

Cons

It comes with a lot to learn so getting comfortable with everything definitely takes some time.