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softwarePatientNow Reviews
19 Reviews
Overall Rating
3.2
19 Reviews
Rating Distribution
5
(4)
4
(3)
3
(6)
2
(4)
1
(2)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Overall Rating
3.2
19 Reviews
Rating Distribution
5
(4)
4
(3)
3
(6)
2
(4)
1
(2)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Filters
Specialty
Provider Size
Time Used
The Two Sides To Using PatientNow
The Two Sides To Using PatientNow
Pros
One of the advantages of PatientNow is its allinone system which allows for easy management of various tasks such as checking people in and out scheduling and processing payments. Additionally it enables us to keep better track of package sessions as we can now allow for prepurchasing singular items.
Cons
Unfortunately we have experienced issues with the text messaging feature. Despite receiving approval and being notified of successful delivery the texts did not go through. The support team's response to this issue has been unsatisfactory with a lack of understanding and failure to provide effective solutions. Furthermore certain features such as treatment pathways and report consistency have proven to be unreliable. The overall lack of competence and knowledge displayed by the support team is frustrating and adds to the challenges faced when using PatientNow.
Ease of use
7
Value for money
6
Customer Support
8
Functionality
6
Beck
Cosmetics, 1-10 employees
May 15, 2023
Small practice can use it
Small practice can use it
Pros
The pathways are great and we can communicate with patients and medical professionals using the same software.
Cons
The system organization is quite difficult and it is not suitable for handling a large number of patients.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
8
Sarah
Heaven Way Clinic, 2-9 employees
May 24, 2022
Amazing!
Amazing!
Pros
It is very easy to learn and works for small practices as well as larger hospitals. My husband is a doctor and he uses it too. Highly satisfied.
Cons
Installing updates is a bit frustrating at times.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Tonya
Variant Medical Clinic, 2-9 employees
Apr 13, 2022
Seems like a good solution
Seems like a good solution
Pros
I am a new user but the user interface is clean and the database appears on it any way you like. The customization options are superb.
Cons
The formatting for documents is not ideal and there are some bugs in the feature.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Kiarash
Sparkling White Dental Clinic, 2-9 employees
Mar 07, 2022
Needs improvement!
Needs improvement!
Pros
They have a lot of features to offer.
Cons
Its difficult to get started. Around 75% of my patients dislike the portal, and online booking is overwhelming for them. As a result, I am now doing a lot more scheduling myself, which is taking time away from the practice.
Ease of use
4
Value for money
3
Customer Support
4
Functionality
2
Brittany
Bel Viso Medical Spa, 2-9 employees
Apr 29, 2021
A practical choice
A practical choice
Pros
This software is capable of many things, It has helped us get our sales up . Overall, The system is user friendly and almost anyone can use it.
Cons
The system glitches a lot and sometimes the data is lost and cant be retrieved.
Ease of use
8
Value for money
8
Customer Support
6
Functionality
6
Shauna
Skin Theory Aesthetics Inc., 2-9 employees
Apr 29, 2021
Not A good choice!
Not A good choice!
Pros
The app works well. The team is also great. The system is pretty affordable as compared to other softwares.
Cons
Reporting is difficult. The system is inconvenient and inefficient. I bought a Microsoft tablet to use with this app, but its too cumbersome to use, so I dont use it. It is too sluggish
Ease of use
6
Value for money
4
Customer Support
5
Functionality
6
Jonathan
BermanPlastic Surgery, 2-9 employees
Apr 29, 2021
An outstanding practice management software.
An outstanding practice management software.
Pros
PatientNow software is an outstanding practice management method. From a marketing standpoint, the software is solid; it includes a drip marketing aspect that corresponds to the patients procedures. Recommended!
Cons
PatientNow can be sluggish at times, and so we had to upgrade to the iCloud version to take advantage of some of the newer features it offers.
Ease of use
8
Value for money
7
Customer Support
6
Functionality
8
Louise
Advanced Aesthetics Lopez Plastic Surgery, 10-49 employees
Apr 29, 2021
Not the best but also Not the Worst
Not the best but also Not the Worst
Pros
Customer service is the best, very helpful and cooperative.
Cons
Not very user friendly. Need updates.
Ease of use
7
Value for money
6
Customer Support
7
Functionality
6
Michelle
Synergi Facial Surgery & MedSpa, 10-49 employees
Apr 06, 2021
Outdated
Outdated
Pros
It has a simple calendar for scheduling and they tailored the layout according to my liking.
Cons
I am frustrated because the functionality is outdated and it does not have the latest features.
Ease of use
6
Value for money
4
Customer Support
5
Functionality
5
Steven
Precede Medical Clinic, 2-9 employees
Mar 26, 2021
We made a mistake picking them
We made a mistake picking them
Pros
The charting feature is very nice if everything else worked.
Cons
The customer support is very bad and when we have to talk to someone they all give us a different answer.
Ease of use
6
Value for money
4
Customer Support
6
Functionality
6
Karen
Notting Mental Health Center, 2-9 employees
Mar 23, 2021
You get an all-in-one solution
You get an all-in-one solution
Pros
The treatment pathways and report building process has made everything so simple and we saw an increase in our revenue because of PatientNOW. Their customer support team made sure our transition was smooth.
Cons
The learning curve was long but it was worth it.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
10
Shauna
Oxygen Lung Insititute, 2-9 employees
Mar 13, 2021
Not satisfied with the customer support
Not satisfied with the customer support
Pros
The marketing analytics tool and follow-up options to contact patients are worthy of praise.
Cons
Customer support does not do their job and we have not heard from them since the training.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
6
Gianni
Rover Foot and Ankle Clinic, 2-9 employees
Mar 13, 2021
Review
Review
Pros
It has a lot of customization options and we can go into the details while writing reports.
Cons
The customer service is not always available and it makes a bad impression.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Jennie
LR Health Associates, 10-49 employees
Mar 13, 2021
It is not very user-friendly
It is not very user-friendly
Pros
It helped us shift from paper to electronic records and provides a secure way to store files.
Cons
There are visual limitations and it is not as fast as we want it to be.
Ease of use
6
Value for money
6
Customer Support
4
Functionality
6
Adelina
Warren Treatment Center, 10-49 employees
Mar 12, 2021
Customer support is direct
Customer support is direct
Pros
We can easily view patient reports, pathways and even monitor marketing analytics from the same system. The customer support has a direct line and we can get in touch with a representative at once.
Cons
NA
Ease of use
8
Value for money
10
Customer Support
9
Functionality
9
Varun
Roy Care LLC, 2-9 employees
Mar 07, 2021
Poor customer service
Poor customer service
Pros
The software makes it easy to schedule appointments and follow-up with patients by creating alerts, reminders, and other lists. It also offers great marketing insights through analytic tools.
Cons
The customer service is very poor and it took us weeks to connect with someone just to get the basic setup and installation completed. There are other software providers with better support options.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
8
Nate
Wilkes Trauma Center, 2-9 employees
Mar 06, 2021
5 STARS
5 STARS
Pros
Excellent customer support. They are also available and so friendly and helpful. I dont face any problem with the software.
Cons
The software has been nothing but wonderful. They have improved so much over the years and continue to amaze us.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Peter
Capizzi MD, 2-10 employees employees
Sep 03, 2020
Dont fall for it
Dont fall for it
Pros
The customer support was good in the beginning and the marketing pitch was excellent.
Cons
This software didnt work for us, and I dont know if it will work for anyone. In the beginning, the customer support was good but with time it has gone worse.
Ease of use
2
Value for money
4
Customer Support
2
Functionality
4
PARAG
Buffalo Aesthetics, 11-50 employees employees
Aug 25, 2020
Filters
The Two Sides To Using PatientNow
The Two Sides To Using PatientNow
Pros
One of the advantages of PatientNow is its allinone system which allows for easy management of various tasks such as checking people in and out scheduling and processing payments. Additionally it enables us to keep better track of package sessions as we can now allow for prepurchasing singular items.
Cons
Unfortunately we have experienced issues with the text messaging feature. Despite receiving approval and being notified of successful delivery the texts did not go through. The support team's response to this issue has been unsatisfactory with a lack of understanding and failure to provide effective solutions. Furthermore certain features such as treatment pathways and report consistency have proven to be unreliable. The overall lack of competence and knowledge displayed by the support team is frustrating and adds to the challenges faced when using PatientNow.
Ease of use
7
Value for money
6
Customer Support
8
Functionality
6
Beck
Cosmetics, 1-10 employees
May 15, 2023
Small practice can use it
Small practice can use it
Pros
The pathways are great and we can communicate with patients and medical professionals using the same software.
Cons
The system organization is quite difficult and it is not suitable for handling a large number of patients.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
8
Sarah
Heaven Way Clinic, 2-9 employees
May 24, 2022
Amazing!
Amazing!
Pros
It is very easy to learn and works for small practices as well as larger hospitals. My husband is a doctor and he uses it too. Highly satisfied.
Cons
Installing updates is a bit frustrating at times.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Tonya
Variant Medical Clinic, 2-9 employees
Apr 13, 2022
Seems like a good solution
Seems like a good solution
Pros
I am a new user but the user interface is clean and the database appears on it any way you like. The customization options are superb.
Cons
The formatting for documents is not ideal and there are some bugs in the feature.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Kiarash
Sparkling White Dental Clinic, 2-9 employees
Mar 07, 2022
Needs improvement!
Needs improvement!
Pros
They have a lot of features to offer.
Cons
Its difficult to get started. Around 75% of my patients dislike the portal, and online booking is overwhelming for them. As a result, I am now doing a lot more scheduling myself, which is taking time away from the practice.
Ease of use
4
Value for money
3
Customer Support
4
Functionality
2
Brittany
Bel Viso Medical Spa, 2-9 employees
Apr 29, 2021
A practical choice
A practical choice
Pros
This software is capable of many things, It has helped us get our sales up . Overall, The system is user friendly and almost anyone can use it.
Cons
The system glitches a lot and sometimes the data is lost and cant be retrieved.
Ease of use
8
Value for money
8
Customer Support
6
Functionality
6
Shauna
Skin Theory Aesthetics Inc., 2-9 employees
Apr 29, 2021
Not A good choice!
Not A good choice!
Pros
The app works well. The team is also great. The system is pretty affordable as compared to other softwares.
Cons
Reporting is difficult. The system is inconvenient and inefficient. I bought a Microsoft tablet to use with this app, but its too cumbersome to use, so I dont use it. It is too sluggish
Ease of use
6
Value for money
4
Customer Support
5
Functionality
6
Jonathan
BermanPlastic Surgery, 2-9 employees
Apr 29, 2021
An outstanding practice management software.
An outstanding practice management software.
Pros
PatientNow software is an outstanding practice management method. From a marketing standpoint, the software is solid; it includes a drip marketing aspect that corresponds to the patients procedures. Recommended!
Cons
PatientNow can be sluggish at times, and so we had to upgrade to the iCloud version to take advantage of some of the newer features it offers.
Ease of use
8
Value for money
7
Customer Support
6
Functionality
8
Louise
Advanced Aesthetics Lopez Plastic Surgery, 10-49 employees
Apr 29, 2021
Not the best but also Not the Worst
Not the best but also Not the Worst
Pros
Customer service is the best, very helpful and cooperative.
Cons
Not very user friendly. Need updates.
Ease of use
7
Value for money
6
Customer Support
7
Functionality
6
Michelle
Synergi Facial Surgery & MedSpa, 10-49 employees
Apr 06, 2021
Outdated
Outdated
Pros
It has a simple calendar for scheduling and they tailored the layout according to my liking.
Cons
I am frustrated because the functionality is outdated and it does not have the latest features.
Ease of use
6
Value for money
4
Customer Support
5
Functionality
5
Steven
Precede Medical Clinic, 2-9 employees
Mar 26, 2021
We made a mistake picking them
We made a mistake picking them
Pros
The charting feature is very nice if everything else worked.
Cons
The customer support is very bad and when we have to talk to someone they all give us a different answer.
Ease of use
6
Value for money
4
Customer Support
6
Functionality
6
Karen
Notting Mental Health Center, 2-9 employees
Mar 23, 2021
You get an all-in-one solution
You get an all-in-one solution
Pros
The treatment pathways and report building process has made everything so simple and we saw an increase in our revenue because of PatientNOW. Their customer support team made sure our transition was smooth.
Cons
The learning curve was long but it was worth it.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
10
Shauna
Oxygen Lung Insititute, 2-9 employees
Mar 13, 2021
Not satisfied with the customer support
Not satisfied with the customer support
Pros
The marketing analytics tool and follow-up options to contact patients are worthy of praise.
Cons
Customer support does not do their job and we have not heard from them since the training.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
6
Gianni
Rover Foot and Ankle Clinic, 2-9 employees
Mar 13, 2021
Review
Review
Pros
It has a lot of customization options and we can go into the details while writing reports.
Cons
The customer service is not always available and it makes a bad impression.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Jennie
LR Health Associates, 10-49 employees
Mar 13, 2021
It is not very user-friendly
It is not very user-friendly
Pros
It helped us shift from paper to electronic records and provides a secure way to store files.
Cons
There are visual limitations and it is not as fast as we want it to be.
Ease of use
6
Value for money
6
Customer Support
4
Functionality
6
Adelina
Warren Treatment Center, 10-49 employees
Mar 12, 2021
Customer support is direct
Customer support is direct
Pros
We can easily view patient reports, pathways and even monitor marketing analytics from the same system. The customer support has a direct line and we can get in touch with a representative at once.
Cons
NA
Ease of use
8
Value for money
10
Customer Support
9
Functionality
9
Varun
Roy Care LLC, 2-9 employees
Mar 07, 2021
Poor customer service
Poor customer service
Pros
The software makes it easy to schedule appointments and follow-up with patients by creating alerts, reminders, and other lists. It also offers great marketing insights through analytic tools.
Cons
The customer service is very poor and it took us weeks to connect with someone just to get the basic setup and installation completed. There are other software providers with better support options.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
8
Nate
Wilkes Trauma Center, 2-9 employees
Mar 06, 2021
5 STARS
5 STARS
Pros
Excellent customer support. They are also available and so friendly and helpful. I dont face any problem with the software.
Cons
The software has been nothing but wonderful. They have improved so much over the years and continue to amaze us.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Peter
Capizzi MD, 2-10 employees employees
Sep 03, 2020
Dont fall for it
Dont fall for it
Pros
The customer support was good in the beginning and the marketing pitch was excellent.
Cons
This software didnt work for us, and I dont know if it will work for anyone. In the beginning, the customer support was good but with time it has gone worse.
Ease of use
2
Value for money
4
Customer Support
2
Functionality
4
PARAG
Buffalo Aesthetics, 11-50 employees employees
Aug 25, 2020