PatientNow Reviews

“Needed improvements

Pros

I like how all patient info is consolidated in one place and the versatility of creating reports directly from the PMS.

Cons

Some workflows need improvement. For instance, adding spell check to text messaging and document creation would be helpful. Its also frustrating that I cannot refer back to a patient record while creating a text or document. I have to copy and paste, then switch back and forth, which is cumbersome. Additionally, finding where the templates are located is quite difficult due to the lack of a search feature.

“Disappointment and no resolution

Pros

Right now, I am very disappointed and would not say anything positive or recommend it.

Cons

We were sold packages that do not work for our large clinic and ended up being overcharged and oversold. I am very disappointed.

“Could be better, still in use

Pros

I admire that it works as an all-in-one hub for my practice, bringing everything together in one place.

Cons

I feel the help to make the practice run smoothly is lacking. It seems like they leave it all up to the practice. There should be a dedicated person to work with the manager to help use all the features and assist with setup.

“Versatile and customizable

Pros

I'm impressed by how many things it can do and how easily I can customize it to fit my needs. Also, It’s flexible, simple, and adapts quickly.

Cons

It is not integrated with our office phone number.

“Slow and unorganized

Pros

I appreciate the texting feature and the variety of providers available. It makes communication easier and gives me more options to choose from.

Cons

It is very slow, and the reports are not where I expect them to be.

“Not recommended

Pros

I have no positives to share and would not recommend this company to anyone.

Cons

Everything has been problematic, and their support is poor. I switched my bank accounts for transactions on July 1, 2024. I received deposits into the new account without issues until July 16th when they put my account on "hold" for "further verification." Despite sending a months worth of bank statements, they said it was not sufficient because it lacked the routing number. Providing a voided check did not help either, as they claimed the business name on the check (the company LLC) did not match the patient name on my PatientNow account (my DBA). Now, 10 days into this mess, I have not received a single deposit and multiple calls and unanswered emails have not resolved the issue.

“Connecting with patients online

Pros

Patient Now helped us build a fully functional website that allows patients to find and interact with us. The site also lets patients send direct service requests, which has increased our volume and expanded our client base. They have done a great job managing our SEO and communicate well to understand our needs which helps to attract patients based on those needs.

Cons

The cost can be quite high for me, especially as a smaller practice with limited resources. It makes it harder for me to justify the expense with a tighter budget.

“Overpriced software for managing photos

Pros

I find the filters and tags really useful for keeping things organized and finding what I need quickly.

Cons

The software is extremely slow. When a client has 100 or more photos, it takes 30 seconds or longer to load. The cropping feature is poorly designed; after cropping, confirming, and saving (which takes about 15 seconds), it returns to the full client record, which can take another 30 seconds to load. Going through this process for 10 photos is exhausting. There's no way to move directly to the next photo without going back to the full record. It's also very expensive, especially since many of the forms, templates, and educational resources are available for free elsewhere, making it hard to justify the high price. You can get a fully-featured PhotoDoc for less than a quarter of the cost. Additionally, the app is only available for iPhone users, so anyone without an iPhone or iPad is left out. PhotoDoc, however, works on both iOS and Android. The customer service is good, but it’s only useful if you don't need real assistance. When I signed up, I was told I could cancel at any time and download my images. However, after they raised the subscription price without notice, I had to go through a frustrating process to try to get a refund.

“No customer support, still billing

Pros

The basic features are simple but enough to get the job done.

Cons

After acquiring RXPhoto, they aggressively raised the price and then continued billing our credit card even after we canceled. Attempts to contact the customer success team have gone unanswered, and their billing team keeps directing me to the customer success team. Its a frustrating situation.

“Easy tool for efficient patient management

Pros

PatientNow is simple to use and easy to understand, with plenty of features that work well for me.

Cons

I found configuring workflows a bit tricky.

“Perfect aesthetic suite

Pros

My experience was great, as it provides seamless medical practice management along with excellent electronic record-keeping.

Cons

Its not very user-friendly and has issues syncing with Apple iOS.

“Remarkable program!

Pros

I loved how everyone was hands-on in helping me navigate, learn and set up the program according to my specific needs and wants.

Cons

I wish it were much easier to set up forms for online signatures. I am struggling to find a good layout that does not look outdated.

“Appreciating recent changes

Pros

I really like the improvements made over the last few years.

Cons

I had difficulty with the reports until I got a better understanding of how to navigate and run them.

“Why PatientNow is the best

Pros

Patient Now addressed most of our concerns about finding a software program that would grow with us.

Cons

Our startup process was somewhat cumbersome.

“Solid and reliable program

Pros

PatientNow is very user-friendly and the staff is very helpful.. It offers a comprehensive solution for me as an aesthetic and medical practitioner. From appointment scheduling to patient engagement, it streamlines my operations, making everything more efficient and easier to manage.

Cons

I have made several suggestions to update some features, but none have ever been considered. One particular request is the ability to select which quotes to email or print. With multiple quotes, I cannot just pick the ones I want to print. I have to either print them all or individually select each one, which is a hassle especially when patients have had several quotes over the years.

“User-friendly software

Pros

I like how easy it is to learn, and it’s also very user-friendly, making the whole experience smooth and streamlined.

Cons

The system takes too long to boot up on the computer. I do not really dislike anything else about it.

“My positive experience with PatientNow

Pros

It is easy to use, and I really like the multiple patient functions it offers. Also, it is great for making the patient journey more efficient.

Cons

I do not have any cons to report at this time.

“Great Support

Pros

I value the ease of use and the very helpful support team from PatientNow.

Cons

PatientNow sends duplicate texts to patients to confirm their appointments, even after the patient has already confirmed them.

“All-In-One Solution

Pros

The software offers me an all-in-one solution for managing various aspects of my practice, including scheduling, billing, patient records, and marketing. It makes everything more efficient and organized for me.

Cons

Not being able to access scheduling on non-Apple devices, like my Samsung tablet or phone, is a huge drawback for me. It really limits how easily I can use the system.

“Worst EMR experience ever

Pros

The only thing I like about PatientNOW is their website build. The team did an amazing job creating our new site. Unfortunately, that is where my praise ends.

Cons

We were sold a system that was supposed to be an all in one solution, including EMR, advertising software, payment software and more. Instead, we now have four different platforms that we need to log into separately, even though they are supposed to talk to each other. Its very complicated and frustrating to use.