PatientNow Reviews

“Needed improvements

Pros

I like how all patient info is consolidated in one place and the versatility of creating reports directly from the PMS.

Cons

Some workflows need improvement. For instance, adding spell check to text messaging and document creation would be helpful. Its also frustrating that I cannot refer back to a patient record while creating a text or document. I have to copy and paste, then switch back and forth, which is cumbersome. Additionally, finding where the templates are located is quite difficult due to the lack of a search feature.

“Disappointment and no resolution

Pros

Right now, I am very disappointed and would not say anything positive or recommend it.

Cons

We were sold packages that do not work for our large clinic and ended up being overcharged and oversold. I am very disappointed.

“Could be better, still in use

Pros

I admire that it works as an all-in-one hub for my practice, bringing everything together in one place.

Cons

I feel the help to make the practice run smoothly is lacking. It seems like they leave it all up to the practice. There should be a dedicated person to work with the manager to help use all the features and assist with setup.

“Versatile and customizable

Pros

I'm impressed by how many things it can do and how easily I can customize it to fit my needs. Also, It’s flexible, simple, and adapts quickly.

Cons

It is not integrated with our office phone number.

“Slow and unorganized

Pros

I appreciate the texting feature and the variety of providers available. It makes communication easier and gives me more options to choose from.

Cons

It is very slow, and the reports are not where I expect them to be.

“Not recommended

Pros

I have no positives to share and would not recommend this company to anyone.

Cons

Everything has been problematic, and their support is poor. I switched my bank accounts for transactions on July 1, 2024. I received deposits into the new account without issues until July 16th when they put my account on "hold" for "further verification." Despite sending a months worth of bank statements, they said it was not sufficient because it lacked the routing number. Providing a voided check did not help either, as they claimed the business name on the check (the company LLC) did not match the patient name on my PatientNow account (my DBA). Now, 10 days into this mess, I have not received a single deposit and multiple calls and unanswered emails have not resolved the issue.

“Connecting with patients online

Pros

Patient Now helped us build a fully functional website that allows patients to find and interact with us. The site also lets patients send direct service requests, which has increased our volume and expanded our client base. They have done a great job managing our SEO and communicate well to understand our needs which helps to attract patients based on those needs.

Cons

The cost can be quite high for me, especially as a smaller practice with limited resources. It makes it harder for me to justify the expense with a tighter budget.

“Overpriced software for managing photos

Pros

I find the filters and tags really useful for keeping things organized and finding what I need quickly.

Cons

The software is extremely slow. When a client has 100 or more photos, it takes 30 seconds or longer to load. The cropping feature is poorly designed; after cropping, confirming, and saving (which takes about 15 seconds), it returns to the full client record, which can take another 30 seconds to load. Going through this process for 10 photos is exhausting. There's no way to move directly to the next photo without going back to the full record. It's also very expensive, especially since many of the forms, templates, and educational resources are available for free elsewhere, making it hard to justify the high price. You can get a fully-featured PhotoDoc for less than a quarter of the cost. Additionally, the app is only available for iPhone users, so anyone without an iPhone or iPad is left out. PhotoDoc, however, works on both iOS and Android. The customer service is good, but it’s only useful if you don't need real assistance. When I signed up, I was told I could cancel at any time and download my images. However, after they raised the subscription price without notice, I had to go through a frustrating process to try to get a refund.

“No customer support, still billing

Pros

The basic features are simple but enough to get the job done.

Cons

After acquiring RXPhoto, they aggressively raised the price and then continued billing our credit card even after we canceled. Attempts to contact the customer success team have gone unanswered, and their billing team keeps directing me to the customer success team. Its a frustrating situation.

“Easy tool for efficient patient management

Pros

PatientNow is simple to use and easy to understand, with plenty of features that work well for me.

Cons

I found configuring workflows a bit tricky.

“Perfect aesthetic suite

Pros

My experience was great, as it provides seamless medical practice management along with excellent electronic record-keeping.

Cons

Its not very user-friendly and has issues syncing with Apple iOS.

“Remarkable program!

Pros

I loved how everyone was hands-on in helping me navigate, learn and set up the program according to my specific needs and wants.

Cons

I wish it were much easier to set up forms for online signatures. I am struggling to find a good layout that does not look outdated.

“Appreciating recent changes

Pros

I really like the improvements made over the last few years.

Cons

I had difficulty with the reports until I got a better understanding of how to navigate and run them.

“Why PatientNow is the best

Pros

Patient Now addressed most of our concerns about finding a software program that would grow with us.

Cons

Our startup process was somewhat cumbersome.

“Solid and reliable program

Pros

PatientNow is very user-friendly and the staff is very helpful.. It offers a comprehensive solution for me as an aesthetic and medical practitioner. From appointment scheduling to patient engagement, it streamlines my operations, making everything more efficient and easier to manage.

Cons

I have made several suggestions to update some features, but none have ever been considered. One particular request is the ability to select which quotes to email or print. With multiple quotes, I cannot just pick the ones I want to print. I have to either print them all or individually select each one, which is a hassle especially when patients have had several quotes over the years.

“User-friendly software

Pros

I like how easy it is to learn, and it’s also very user-friendly, making the whole experience smooth and streamlined.

Cons

The system takes too long to boot up on the computer. I do not really dislike anything else about it.

“My positive experience with PatientNow

Pros

It is easy to use, and I really like the multiple patient functions it offers. Also, it is great for making the patient journey more efficient.

Cons

I do not have any cons to report at this time.

“Great Support

Pros

I value the ease of use and the very helpful support team from PatientNow.

Cons

PatientNow sends duplicate texts to patients to confirm their appointments, even after the patient has already confirmed them.

“All-In-One Solution

Pros

The software offers me an all-in-one solution for managing various aspects of my practice, including scheduling, billing, patient records, and marketing. It makes everything more efficient and organized for me.

Cons

Not being able to access scheduling on non-Apple devices, like my Samsung tablet or phone, is a huge drawback for me. It really limits how easily I can use the system.

“Worst EMR experience ever

Pros

The only thing I like about PatientNOW is their website build. The team did an amazing job creating our new site. Unfortunately, that is where my praise ends.

Cons

We were sold a system that was supposed to be an all in one solution, including EMR, advertising software, payment software and more. Instead, we now have four different platforms that we need to log into separately, even though they are supposed to talk to each other. Its very complicated and frustrating to use.

“PatientNow

Pros

I have not use any other systems to compare it to. So cannot say much here

Cons

I find that customer service does not always know how to help and often has to reach out to someone else. When I do get an answer, it usually is not very helpful.

“Repta Plastic Surgery Feedback

Pros

I find it easily customizable with treatment pathways and like that it keeps all my tools in one place, including billing, marketing and feedback.

Cons

Customer support is inconsistent. I did like to see an option for manual writing on an encounter note, like with an Apple Pen.

“Great System and Customer Support

Pros

It offers everything I need in one system, like scheduling, EMR, payment processing and record-keeping.

Cons

There are too many updates, and the file size is very large, taking up a lot of computer space.

“Northcoast Laser Review

Pros

The integration process was much smoother than I anticipated. I really value the financial reports and improved accessibility. Reaching out to support staff is quick and everyone I have interacted with has been very helpful and kind.

Cons

I cannot think of anything we have not liked about the program so far.

“Patient now review

Pros

I am impressed with the great support staff and find it not difficult to use.

Cons

There is nothing ot mention as I am very happy with it.

“Recommend!

Pros

PatientNow is very easy to use, I also like the great customer service and I like that they continuously improve with updates.

Cons

We have difficulty with some of the consent forms and getting patients to sign them efficiently.

“Med Spa Experience with PatientNow

Pros

I like that patients can schedule online and the integration with RXPhoto.

Cons

It was a significant investment of time and effort initially to create all of my forms.

“PN surpasses my expectations

Pros

I really like the ease of patient charting with electronic medical records.

Cons

There is no autocorrect for spelling when writing progress notes.

“Great Software for a Medical Spa/Derm office

Pros

I find it easy to book, cancel and manage patients, and I can easily pull reports and send mass emails.

Cons

Photo uploads are not ideal. It would be helpful to have a home page that makes it easy to navigate to each subsection. Also, handling invoices for patients with multiple procedures, treatments or products is challenging.

“Great service

Pros

Its easy to use and provides everything I need in one place.

Cons

It does not have spell check for text messages, and there are too many updates.

“PatientNow Review

Pros

I find the product easy to use and love that it includes e-prescribing.

Cons

The price is a bit high. It took me some time to get used to the program but once I got the hang of it, it became easy to use.

“PatientNow in an office- based surgical center

Pros

I use PatientNow for everything scheduling, confirmations, reminders and follow-ups. The system handles registration, automatic emails and texts and created emails. Templates are stored and easily accessible, and I can even send and receive faxes within the system.

Cons

Even though we use SecurePayNow through PatientNow, patients still cannot access their accounts and pay their bills directly through the portal.

“PatientNow software review

Pros

I can input and chart medical situations with ease.

Cons

I feel we did not receive enough training for the entire staff. We have to go through too many steps to complete simple tasks. As a busy practice, we cannot afford to take 10 minutes to check someone out while 5 to 6 people are waiting.

“JEM Medspa

Pros

The product is easy to use, and the customer service is excellent.

Cons

I did like to see more reporting features available.

“Great Customer Service

Pros

I had a great experience with customer service!

Cons

From an aesthetic standpoint, its not the bes, but it does get the job done.

“Stay away

Pros

I liked the initial promise of integrating all my systems into one, but unfortunately, they could not deliver on that. They misrepresented what their system could do.

Cons

Their systems are not integrated and lack basic features that other EMRs and spa software programs offer.

“PatientNow Review

Pros

I like the features which allows me to access the system from multiple platforms.

Cons

There are numerous user functionality issues.

“Great customer service

Pros

I find it easy to use and the customer service is excellent.

Cons

I find that reports are not as easy to break down as they are with other EMRs.

“Patient Now is a great choice

Pros

I really like how easy it is to schedule patients, leave notes for my team and manage my own schedule.

Cons

Its not very compatible with a Mac. I had to purchase and download a software called Parallels and it runs slowly.

“Excellent services

Pros

I value the fast response time, ease of learning and efficient problem-solving.

Cons

The appearance is outdated and creating an account requires mandatory referral source entry.

“PatientNow is a good software

Pros

About PatientNow I like being able to fix small mistakes without them becoming permanent or problematic, unlike other EHR systems. Also it is easy to navigate.

Cons

Having training videos for new hires would be helpful.

“Great Program for Plastic Surgery Office

Pros

It feels like they have thought of everything. With numerous shortcuts, reporting options and daily scheduling features, its all very easy to learn and flows naturally.

Cons

They have not missed any options I would like. If there is one, their tech team is very receptive to recommendations and constantly works to improve the product and its offerings.

“Patient Now User

Pros

The scheduling, invoice and payment features of PatientNow work really well. Every step is carefully designed and easy to understand.

Cons

I am trying to learn how to create an email list for sending out email blasts. However, the customer service reps are amazing, patient and helpful. They can guide you through anything related to PatientNow.

“Software review

Pros

I find scheduling easy to use and value knowing which patients canceled or rescheduled.

Cons

Running reports is cumbersome and not intuitive and invoicing is very tedious with many steps involved.

“Does what it should

Pros

Its simplified enough to be used for just what we need and I frequently discover new, useful ways to do things or hidden features.

Cons

There are often multiple ways to navigate to where you need to go. While this can be helpful, it can also be overwhelming. Some of the administrative functions are counterintuitive.

“PatientNow

Pros

PatientNow consolidates EMR, scheduling, inventory, finances and reports all in one place.

Cons

Its not intuitive to use so everything has to be taught by support staff.

“Great all in one system!

Pros

I like how easy it is to set up our daily workflows and customize them.

Cons

When trying to discount a product or procedure thats part of a package, it can be tricky and usually requires a workaround to get it right.

“Patient Now

Pros

Customer service is always helpful and very friendly.

Cons

It took some time to create our own templates.

“Patient Now Review

Pros

I like that PatientNow offers customizable appointment resources and easy navigation.

Cons

PatientNow does not integrate with other systems, and text messaging is lacking.

“No New User Woes

Pros

As a new PatientNow user, I am very pleased with the prompt assistance. The process of learning the software was overwhelming at first, but the availability of help videos and staff has been impressive. I have called a few times and experienced minimal wait times for immediate help from a knowledgeable support team.

Cons

The marketing component feels a bit complex right now. I still need to learn it so my opinion might change.