Last Updated
Key Takeaways
Generated from the text of customer reviews
PatientNow is an EHR and practice management platform used by physicians, front-desk, and administrators in the medical space. User reviews consistently point to its all-in-one functionality as a key strength, while the absence of multi-language support is a recurring limitation. PatientNow recently enhanced its platform with AI-powered patient engagement, workflow automation, improved scheduling, and tools for weight loss and wellness practices.
Our Verdict
PatientNow is best suited for mid-size to large aesthetic and wellness practices that require a centralized system for managing clinical, administrative, and marketing workflows. Its pricing sits at the higher end of the market and may be less suitable for solo or independent practitioners. However, for growing med spas, plastic surgery clinics, and multi-specialty elective practices, it can deliver strong long-term value and remains a worthwhile option to consider.
Overall Rating
Based on 74 users reviews
3.9
Rating Distribution
Positive
68%
Neutral
22%
Negative
11%
Starting Price
Custom Pricing
PatientNow Specifications
- Appointment Management/Scheduling
- e-Prescriptions
- Lab Integration
- Patient Portal
What Is PatientNow?
PatientNow is a cloud-based EMR designed for the elective medical industry. The software offers an all-in-one solution for managing various aspects of a practice, including practice operations, patient acquisition, retention, marketing automation, payments, and CRM capabilities. This enables practices to manage the full patient journey, from lead capture and consultation through treatment, memberships, repeat visits, and long-term retention.
Designed for medical aesthetics, wellness, dermatology, and plastic surgery practices, the platform combines smart automation with growth-focused tools to streamline operations and enhance patient experiences. Additionally, it features business intelligence and performance reports, helping practices make more informed decisions.
What Is PatientNow Best For?
PatientNow software is known for making the patient journey more efficient. The platform stands out for its patient-focused approach, helping practices nurture long-term relationships and convert prospects into loyal patients. This is done using various tools that enable healthcare providers to manage scheduling, patient charting, e-prescribing, and billing from a single platform.
How Much Does PatientNow Cost?
The vendor provides two plans:
PatientNow Essentials – Custom pricing
PatientNow Pro – Custom pricing
User reviews generally characterize PatientNow’s pricing as on the higher side, especially for small and independent practices. While some users believe the platform’s extensive features and automation capabilities justify the investment, others view it as costly, particularly since many forms, templates, and educational materials are available elsewhere at little or no expense.
Disclaimer: The pricing is subject to change.
PatientNow Integrations
PatientNow EMR integrates with several third-party applications, including:
Cherry Financial
CoverWell by InjectSure
TouchMD
FullScript
How Does PatientNow Work?
Here's how you can get started with PatientNow after installation:
- Log in with your credentials and access the dashboard
- To create a new patient profile, click on the "Patients" tab on the dashboard and then select "Add New Patient"
- To schedule an appointment, click the "Appointments" tab and select "New Appointment"
- To create an invoice, click the "Billing" tab and select "New Invoice"
- To access the EHR module, click on the "EHR" tab on the dashboard
- To access marketing tools, click the "Marketing" tab
- To customize settings, click the "Settings" tab
Who Is PatientNow For?
PatientNow is designed for elective medical practices of all sizes, including solo and group practices and clinics. It is used in medical specialties such as:
- Medical spas
- Plastic surgery practices
- Dermatology clinics
- Wellness centers
- IV therapy providers
- Cosmetic and aesthetic practices
- Multi-location aesthetic groups
PatientNow Use Cases
Based on its capabilities and adoption across the elective healthcare space, PatientNow is well-suited for a range of aesthetic and wellness practice scenarios:
Med Spas Looking To Centralize Operations And Improve Patient Retention
Med spas often rely on multiple disconnected systems for scheduling, marketing, and patient management, which can lead to inefficiencies and inconsistent client experiences. PatientNow brings these functions into a unified platform, enabling teams to manage appointments, track treatment histories, and execute targeted marketing campaigns from a single system.
Plastic Surgery Practices Managing Complex, Multi-Resource Scheduling
Plastic surgery practices must coordinate multiple resources simultaneously, including surgeons, anesthesiologists, operating rooms, and equipment. Any scheduling inefficiency can result in lost revenue and operational disruption. PatientNow helps address this by enabling coordinated scheduling across providers and resources, improving utilization and reducing conflicts.
IV Therapy And Infusion Clinics Prioritizing Safety And Continuity Of Care
IV therapy and infusion clinics require precise, individualized treatment management, including dosage tracking, allergy considerations, and post-treatment monitoring. PatientNow supports detailed patient records and built-in safety alerts, such as contraindication checks, to help maintain clinical safety as patient volume increases.
Dermatology Practices Managing Both Medical And Cosmetic Services
Dermatology practices that offer a combination of insurance-based medical care and cash-pay cosmetic services often face challenges with fragmented workflows and billing complexity. PatientNow supports this hybrid model by handling insurance claims, cosmetic packages, and product sales within a single system. It also includes integrated photo documentation tools, which help track treatment progress more effectively than many general EMRs.
Is PatientNow Right For You?
A medical practice should consider using PatientNow if it’s looking for a comprehensive solution to manage day-to-day operations efficiently. Here are some reasons to choose the EMR software:
Streamlined practice operations
Enhanced patient experience
Improved revenue cycle management
Robust reporting and analytics
Telemedicine capability
Multi-location support for growing organizations
Dedicated onboarding, implementation, and training resources
PatientNow is fully HIPAA and GDPR-compliant, with patient data stored securely and strict policies ensuring that personal information is neither sold nor shared externally.
Still not sure if it’s the right choice for you? Read PatientNow reviews to see how other practitioners benefit from it, or contact us at (661) 384-7070 for further guidance.
PatientNow Features
EMR/EHR
The EMR/EHR feature of PatientNow lets users create and maintain digital records of patient encounters, treatment plans, consent forms, chart notes, and clinical histories while maintaining compliance and improving workflow efficiency. This ensures the accuracy and completeness of patient data and facilitates communication between healthcare providers.
Patient Engagement
PatientNow improves communication with automated reminders, follow-ups, and personalized campaigns. It boosts retention through memberships and rewards, while self-booking, online forms, and deposits make it easier for patients to engage and return.
CRM And Lead Management
This capability tracks prospects and patients across the full lifecycle, helping teams manage consultations, nurture leads, and improve conversions. This builds a strong lead pipeline, tracks interactions, and monitors sales progress through automated engagement touchpoints.
Patient Portal (MyPatientNow)
Patients can access their medical records, view test results, and securely communicate with their healthcare providers through the patient portal. It enhances patient engagement, improves patient satisfaction, and strengthens the patient-provider relationship.
Billing And Invoicing
PatientNow automates the billing process, generates invoices, and tracks payments. Supporting integrated payments, it also enables financing options, memberships, and recurring billing. This helps improve overall revenue cycle management.
Inventory Management
Medical businesses can track inventory levels, manage stock reorder points, and generate purchase orders. This feature optimizes inventory management, reduces wastage, and improves cost control.
Marketing Automation
The software also allows users to create and execute targeted marketing campaigns to retain existing and attract new patients. The feature includes email marketing, social media integration, and campaign tracking, which help practices increase their patient base and revenue. It also includes SMS campaigns and automated rebooking efforts along with reputation-building initiatives, supporting long-term patient retention.
Telemedicine
PatientNow enables medical practices to conduct virtual consultations with their patients. This feature includes video conferencing, chat, and screen sharing, which help practices increase patient access, reduce wait times, and improve patient satisfaction.
AI-Powered Growth Engine
The platform includes an AI-driven ‘Growth Engine’ that works 24/7. It uses intelligent workflows to respond to inquiries, book appointments, and manage patient conversations. It also reactivates dormant patients through AI-powered voice, text, and web chat capabilities. The engine is also trained on brand voice, ensuring every interaction stays consistent with the brand’s tone.
Photo Management
The solution also supports secure capture, organization, and comparison of treatment photos for consultations and outcome tracking. It includes tools like positioning templates, ghosting, lighting match, capture sequences, background removal, and sliders, while maintaining patient privacy and compliance.
Pros And Cons of PatientNow
Pros
Simplifies customization and all-in-one workflow management
Eliminates the need for multiple disconnected software systems
Cloud based with easy historical data access
Users appreciate reduce administrative burden through automation
Gives greater visibility into business performance
Cons
Navigating advanced features effectively may include a learning curve
Multi-language support is not available
Documentation gaps may hinder user workflows
PatientNow Pricing
PatientNow Essentials
Custom Pricing
View Price
What's Included
Suited for med spas and wellness centers
AI-powered texts and email campaigns
Online and in-store deposits
Weight loss tracking
E-prescribe
Concierge engagement automation
Team task and performance management
Online and in-store deposits
Business analysis reporting
KPI business dashboards
PatientNow Pro
Custom Pricing
View Price
What's Included
Suited for plastics and dermatology practices
KPI business dashboards
Complex workflows
Appointment deposits
Insurance billing
Lab integration
Pathways for complex workflows and communication
Prescription management
Enhanced reporting
Exclusive Recura integration
Disclaimer: The pricing details were last updated on Jun 04, 2026 from the vendor's website. Please contact us for a tailored pricing list.
PatientNow Reviews
Total 74 reviews
3.9
All reviews are from verified customers
Rating Distribution
5
Stars51%
4
Stars16%
3
Stars16%
2
Stars5%
1
Stars11%
Share your experience
Taylor
Healthcare, 11-50 employees
More than a year
“Slow and unorganized”
Pros
I appreciate the texting feature and the variety of providers available. It makes communication easier and gives me more options to choose from.
Cons
It is very slow, and the reports are not where I expect them to be.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
8
Sachary
Healthcare, 1-10 employees
More than a year
“Versatile and customizable”
Pros
I'm impressed by how many things it can do and how easily I can customize it to fit my needs. Also, It’s flexible, simple, and adapts quickly.
Cons
It is not integrated with our office phone number.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sarah
Healthcare, 1-10 employees
Less than a year
“Could be better, still in use”
Pros
I admire that it works as an all-in-one hub for my practice, bringing everything together in one place.
Cons
I feel the help to make the practice run smoothly is lacking. It seems like they leave it all up to the practice. There should be a dedicated person to work with the manager to help use all the features and assist with setup.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
6
Functionality
8
Frequently Asked Questions
Is PatientNow software free?
Who are the typical users of PatientNow software?
Small to large medical practices within the elective medical industry can use the software. PatientNow also supports specialties such as plastic surgery, dermatology, health and wellness, and med spas.
What other apps does PatientNow integrate with?
PatientNow EMR integrates with several third-party applications, including Cherry Financial, CoverWell by InjectSure, TouchMD, FullScript, and Greenway Health.
What level of support does PatientNow software offer?
Support is available through phone, knowledgebase, and FAQs/forum.
What languages does PatientNow software support?
It supports English.
How much does PatientNow software cost?
PatientNow pricing is customized and may differ based on the medical practice requirements and the number of users. Get in touch with us for a personalized PatientNow price quote.
Is PatientNow designed specifically for aesthetic practices?
Yes, PatientNow is built specifically for medical aesthetics, wellness, dermatology, plastic surgery, and other elective healthcare specialties.
Does PatientNow include CRM functionality?
Yes, PatientNow includes CRM and lead management features that help practices track prospective and existing patients across the full customer journey.
Can patients book appointments online?
Patients can book appointments online, making care more accessible while also easing the workload on front-desk staff.
Does PatientNow support multiple locations?
PatientNow supports multi-location organizations, giving centralized visibility across sites, providers, and day-to-day operations.
Does PatientNow offer marketing automation?
Yes, the solution includes marketing automation tools for patient engagement, retention campaigns, appointment reminders, reputation management, and reactivation efforts.
Does PatientNow include payment processing?
Yes, it includes integrated payment capabilities that help practices manage transactions, invoicing, memberships, and recurring billing.