PayDC Chiropractic Software Reviews

“bad experience

Pros

Bought asap

Cons

EVERYTHING. WOST system. Mary is HORRIBLE also.

“I am a happy client

Pros

The program is really user-friendly, and it has all the billing, EMR and info in one easy to use system. Our overall experience has been amazing. The staff at PAY DC is the best. Like everyone we have interacted with is helpful, friendly, kind, thorough and honest. Whatever needs to be done gets taken care of with ease and attention to detail. So yes we're so happy to be working with everyone at Pay DC.

Cons

I truly enjoy everything about it. However, at times I have to input certain information twice, but it is not something major.

“PayDC allows me to sleep peacefully

Pros

One thing that makes it my fav is that it is pretty much impossible to make coding mistakes with PayDC. Plus they really listen to clients concerns and provide consistent, relevant upgrades. The system is fairly easy to use and intuitive. Using PayDC for my EHR and billing services has definitely made my life easier. I sleep better at night knowing my notes are perfect and my bills get processed without any issues.

Cons

There is no inventory system which is a downside. Also, downloading and printing records from the file cabinet, and even SOAPS, when doing a records request can be a bit tedious.

“Top available choice in the market

Pros

PayDC is very user-friendly, and writing notes with it is quick and easy too.

Cons

I have nothing negative to say! The customer service, ease of transitioning to new software, everything was excellent.

“Works OKISH!!!

Pros

Well uploading to the file cabinet or accessing the forms library is pretty simple with PayDC.

Cons

The available upload space is pretty limited, and the system tends to run slowly. Also it often kicks employees off this system which is annoying.

“Not recommended

Pros

Unfortunately I have no positive feedback. I regret signing up for their contract after a convincing sales pitch at a conference. Their customer service is terrible I received no reply to recent email inquiries. Avoid this company and its product at all costs.

Cons

I have had a pretty disappointing experience with their customer service. Even though they market themselves as a chiropractic-focused company, it feels like they just do not care about the needs of chiropractors.

“Not suitable for cash-based practices

Pros

If you take insurance, this program helps keep you compliant by warning you before you do something you shouldn't. So yes it is great for making sure everything stays on track but thats about it.

Cons

PayDC is not at all easy to use, and it's so awkward that your staff might even threaten to quit. If you're in sales, definitely don't get this software as it's slow, complicated and time-consuming. For cash practices, do not even think about using it. Plus it lacks the flexibility and simplicity you need. And it is more suited for insurance-based practices and will keep you stuck with extra work. Honestly, the time it takes to use this system isn't worth it.

“Great for SOAP notes

Pros

Im impressed by the constant updates to the system and exceptional customer service. It even alerts us to potential mistakes regarding modifiers.

Cons

I have no complaints whatsoever about the system and its software.

“Works well for me!!

Pros

Having my charting and billing in one program is a major plus. Plus PayDC stays updated with billing changes and provides weekly software updates.

Cons

As far as I know its not compatible with Mac products.

“PayDC user for over 10 years

Pros

Our company has been using PayDC for over 10 years and till this date we are quite happy with it. As there is nothing better than knowing your documentation program is supported by a team of coding and compliance experts. Also the program is powerful, easy to customize and really easy to use. The documentation and billing features integrate well, which is a huge plus. Lastly the support team at PayDC is always friendly and very helpful with any questions we have. I highly recommend PayDC for all your documentation, scheduling and billing needs.

Cons

I wish there were more options for customizing patient text reminders.

“Glad I made a switch

Pros

PayDC does a great job by keeping everything balanced like it is not overloaded with macros but still flexible enough to adapt to what we need. Plus I really like the quality of the notes and the compliance features.

Cons

It would love to have the option to import subscribers and dependents from existing patient charts.

“A complete software and easy to customize

Pros

Well the speed and ease of creating an EHR note after a patient exam completion are highly impressive.

Cons

Its very sensitive to internet and computer speed fluctuations.

“We love it!

Pros

We love how easy it is to post insurance/patient payments, keep track of them and generate simple-to-read billing statements. Also appointments are easy to schedule and modify and the software is customizable to suit our practice needs. The best thing is that we no longer get phone calls from patients confused pr unable to understand about their billing statements.

Cons

Back in 2012, we did our own integration manually. PayDC did offer to handle it for us for an extra charge but we declined because of the cost. Honestly, I do not really remember the details now.

“Really happy with our choice

Pros

I swtiched to PayDC in January 2018 after switching from another software I had been using since 2005. PayDC is a complete package like it does not overlook doctors and has all the features you could possibly want in an EHR system. I also pretty much like that it was created by a billing and coding expert in the chiropractic field, who happens to be our state association advisor for billing and coding.

Cons

It would be amazing if I will be able to access it from my phone.

“Excellent support and is easy to use

Pros

Not only PayDC is easy to use but the customer support service is excellent too. Moreover the pricing is really reasonable compared to other options out there.

Cons

Fixing billing issues is very difficult and the cost of having them handle billing for you is pretty high compared to other private billing options.

“Worst experience with PayDC

Pros

PayDC creates perfect SOAP note that works well for keeping patient records.

Cons

I switched to this software after joining a group, and I have been using EMR systems in one way or another for over 20 years. Honestly, this one has been the most frustrating by far. There are way too many "click" steps to complete a SOAP note. My previous software, Chirofusion, let me finish a new patient exam in under 2 minutes and follow-ups were done in about 30 seconds per note. This system is just a lot slower, and it is not very customizable either.

“Zero value for customer feedback

Pros

While I like the ease of access with a cloud-based all-in-one system its disappointing that it only works on PCs.

Cons

PayDC basic features don't work properly, and when I bring it up to the company, they just blow me off or tell me they are working on it. Also their compliance isn't great either. The notes system automatically adds details to your SOAP notes that end up being inaccurate and could risk denials. Plus I have brought this up several times, but they just ignore it. It's frustrating because, given their name, PAY-DC, you did think they did care more about keeping you compliant and actually getting paid. But nope, apparently not.

“Ideal for Chiropractors

Pros

PayDC stands out as the most chiropractic-specific EHR system on the market. Compared to other options I have tried it has the best understanding of efficiency and compliance. The flow from initial exam to SOAP notes ensures nothing is overlooked. Also it's the only EHR system I know that prioritizes risk management and creates a customized flow for each visit.

Cons

The team is hardworking, kind and humble. Running a business is not easy, especially in todays entitled world. While nothing is perfect, there are a few minor improvements that I feel like could really enhance functionality.

“Not suitable for EHR

Pros

It is pretty obvious that this software focuses more on billing and coding than on the patient interface, but if you are okay with that, its a great option that too at a good price. Personally I really like that it is cloud-based and includes clearinghouse and scrubbing technology, along with all the useful back-office features.

Cons

I feel like the front desk and EHR parts of the system are pretty standard. I would not say they're better than other software out there, but the customization options are helpful. And yes it does take a while to set everything up (way too long), and once it's done, its pretty click-heavy to use.

“Reasonably prices but lacks functionality

Pros

We started using this software when we opened our practice and it proved to be very affordable and functional.

Cons

Although affordable it lacks functionality which slows down our office workflow due to its limitations.

“Not have enough functions

Pros

Setting up and using this software is very easy because it has all the basic features built in. Plus the interface looks great and is easy to navigate, plus it works smoothly on any touchscreen device without any lag. Chiropractors will especially love how simple it is to use.

Cons

As a specialized clinic dealing with neurological and PI cases I found the documentation burdensome and the preset macro functions inadequate.

“Up to date Chiro Software

Pros

Its very user-friendly making it easier for new employees to understand daily practice functions. It helps catch fewer mistakes and enables better claims submission to insurance companies.

Cons

The system tends to flag patient complaints as errors following insurance companies guidelines rather than actual patient needs for treatment.

“User friendly

Pros

With its cloud-based nature appointment reminders easy SOAP notes and care plans as well as billing and reporting functionalities PayDC offers a comprehensive solution.

Cons

Id appreciate some software changes to streamline tasks such as sending out event reminders along with text message reminders.

“Great! Professional! Easy to use! Fast! Reliable!

Pros

Ive been using PayDC since my first day in practice seven years ago. They continually improve on an already excellent product. Its fairly priced and support is always available for any issues or assistance with navigating the system.

Cons

Compatibility with Macs and iPads would be a welcome addition although thats my only nitpicky suggestion.

“PayDC is on point! They handle every question and concern quickly, efficiently and always friendly.

Pros

PayDCs user-friendly interface and knowledgeable staff make it a pleasure to use. The availability of free training and webinars is a huge plus.

Cons

I dislike updates during business hours as they temporarily slow down program usage although they arent frequent.

“Overall positive.

Pros

PayDCs product has been invaluable in maintaining compliance with my notes. The abundance of tutorials on compliance is helpful and I was relieved not to have to pay anything back after a Blue Cross Blue Shield audit.

Cons

Making changes to the care plan template is very challenging. Additionally I found that only a portion of the plan templates were occasionally available. I opted not to use the billing service because the office outlined clearinghouse with the free option was a better fit.

“Good Program

Pros

Im pleased with every aspect of it.

Cons

Ive found that customer support can be slow in responding.

“Software experience

Pros

The accounting features are excellent and claim submission is straightforward.

Cons

Generating patient lists based on specific criteria such as insurance carrier or self-pay status without exporting to Excel is a limitation.

“CUSTOMER FEEDBACK:

Pros

This software is incredibly useful for our office. Its user-friendly with great features. Accessing billing and patient accounts is convenient and balances are easy to understand.

Cons

Its cumbersome to manually add multiple quantities of products purchased by patients. A feature allowing selection of quantity would be more efficient.

“Could be A LOT better.

Pros

I cant think of anything lacking. It functions well for note entry and claim processing.

Cons

Almost everything about it is non-intuitive. Teaching others to use it has a steep learning curve due to the multitude of memorization and customization required for each note. The lack of updates and dismissive responses from the support team compound the frustration.

“Unfortunate story. Wish I didn't have to

Pros

Its relatively simple to navigate.

Cons

Ive experienced delays or no responses from customer support.

“Wonderful Chiropractic software

Pros

PayDC is remarkable for its ease of use and multitude of fantastic features.

Cons

The software tends to crash frequently logging us out for extended periods. While frustrating weve found ways to work around it.

“Product provides excellent documentation. Fairly easy to navigate.

Pros

The product offers excellent documentation and is fairly easy to navigate although it might be even easier for those more tech-savvy. Overall Im very satisfied with both the program and the companys customer service.

Cons

I appreciate the cloud-based nature of the program allowing access from anywhere. Regular updates are a plus although some recommended improvements are slow to be implemented.

“Your EMR & Billing Solution!

Pros

Making notes is a breeze with PayDC! Its an excellent tool for notes and billing user-friendly and stress-free. The staff is supportive and the owner ensures the best experience possible. I highly recommend it.

Cons

I regret not trying it sooner and recommend others to explore the free trial.

“outstanding and both with customer service and the finished product

Pros

I appreciate its ease of use excellent customer support and the quality of the final product.

Cons

Ive been thoroughly impressed as the product has exceeded my expectations. Its user-friendly and accommodates various practice needs. Even for someone not tech-savvy like me it significantly improves patient care documentation and time efficiency.

“Chiropractor using PayDC for almost 2 years and going strong

Pros

As a busy chiropractor PayDC simplifies and streamlines my practice. Daily notes and exams are entered easily and having billing integrated with notes is invaluable. Its cloud-based for easy access and peace of mind.

Cons

After using it for a year and a half Ive encountered no major issues. Any minor problems are promptly addressed by the helpful support team.

“Great software......Time saving......Easy to lear....Get paid Faster..

Pros

PayDC offers easy documentation integration with scheduling and efficient billing. It saves time and ensures compliance making it a highly efficient system.

Cons

The only drawback is its incompatibility with Mac although it can be accessed through parallel setups.

“Great Job PAY DC!!!

Pros

PayDC hits all the major points exceptionally well. Its cloud-based offers compliant notes and seamless billing integration. The training and support are outstanding. Highly recommended.

Cons

I wish for additional practice management features like recall letters and appointment reminders.

“It is the best Software product on the market for what I need!

Pros

Ive used various practice software but PayDC stands out for its ease speed accuracy content and excellent support. Its customizable and handled the transition to ICD-10 seamlessly.

Cons

Initial patient setup takes some time but overall the system is quicker than others.

“Affordable but very limited Capabilities

Pros

Visually clean and easy to navigate PayDC offers customizable daily notes and produces clean claims. Its user-friendly and efficient.

Cons

Our main complaint is its slowness and lack of multitasking capabilities. Customer support is lacking in responsiveness and training materials are limited.

“Avoid like the plague

Pros

While it appears user-friendly on the surface there may be deeper complexities.

Cons

The documentation module lacks logical formatting in reports. There are significant issues with date accuracy and support is slow to address concerns.

“Pay DC: Easy to use, easy to follow.

Pros

Everything I need is just a click away.

Cons

Once a note is finalized it cannot be edited even for minor errors.

“PayDC Review

Pros

Fairly easy to learn and use PayDC provides comprehensive EHR information.

Cons

Customer service can be inconsistent with delays in response times.

“PayDC or not?

Pros

PayDCs back-office functionality is exceptional with minimal return claims and easy navigation. Support is readily available and the schedule viewer is user-friendly.

Cons

The software lacks accounting features and requires excessive clicking leading to time wastage. Support availability is limited after East coast office hours.

“Speedy chart notes

Pros

The EHR functionality of PayDC is impressive allowing for accurate and quick charting.

Cons

The accounting ledger is difficult to interpret and real-time accounting for insurance discounts is lacking.

“PayDC Evaluation

Pros

The report generator system and visual complaint marking areas are features I appreciate.

Cons

Were encountering issues with some daily treatment notes disappearing after saving and signing. Were working with PayDCs trainers and the billing clearinghouse to resolve these issues.

“Too many problems to justify the price.

Pros

The interface has a sleek appearance.

Cons

There are numerous glitches that they couldnt assist us with. Appointments and payments were randomly erased from the system.

“Lack of Organization and Not So Great Customer Service

Pros

There isnt much that appeals to me about PayDC.

Cons

This program lacks organization it requires opening several windows to access specific patient information.

“PayDC Review

Pros

Initially we were attracted to the low price and absence of a contract.

Cons

Our experience with PayDC has been nothing but problematic and the most frustrating part was the lack of concern for our issues.

“Review of PayDC

Pros

Its incredibly user-friendly.

Cons

The exams and notes arent as detailed as they could be.