Phoenix Go PT Reviews

“Great interface and design

Pros

PhoenixGo feels like it was designed with Orthopedic practices in mind, which is a huge plus. Everything about it is user-friendly and visually pleasing, from the dashboard layout to the navigation between modules. It's clear and specific, focusing on the needs of Orthopedics rather than trying to be an all-in-one solution for every specialty. I've used more generalized EMRs before, and while they have their perks, they often feel clunky and overly complex for our needs. PhoenixGo, on the other hand, has a specialized approach that feels more efficient and user-friendly. It's like comparing a Swiss Army knife to a precision tool, the latter is sleek, focused, and so much easier to use.

Cons

I find the pop-ups annoying at times but they are important for comprehensive care and meeting criteria.

“User-friendly and affordable!

Pros

We are really impressed by their customer support. whenever we have any problem, we report it to the team and they make sure to fix it asap.

Cons

The system can seem a little clunky at times. There are a few things that can be controlled by admin and a few that they cannot control which do not align sometime.

“Works for mid-sized companies like us

Pros

It is easy to use for ortho specific doctors because it is so well-designed for them. Training anyone new to it is also not a big deal because its really simple. Lastly, their customer support is top-notch.

Cons

Not an ""all-in-on"" solution for PM and EMR No option to have patients do their own HPI (but I believe this is coming in the near future).

“Really impressed by this EHR

Pros

Their customer support is really good. whenever I reach out regarding an issue, they make sure to deal with it in a professional manner and get things fixed in time.

Cons

Great customer service team. Everytime we report an issue, they deal with it in a professional manner as soon as possible.

“Really makes my work easier

Pros

I love how PhoenixGo allows each provider to have a personalized experience with the system. It's designed to be user-friendly, but impressive part is how each provider can essentially have their own tailored EHR, built exactly the way they want it. This flexibility is invaluable in our Ortho practice, where each specialist has unique preferences and documentation needs. PhoenixGo's Orthopedic focus makes it so much easier to implement changes that are relevant across the board for us, rather than having to work around features designed for other specialties. It feels like the software truly understands and adapts to our field.

Cons

E-prescription is a bit of a problem for me. The process is not very smooth. It takes too many steps to get an appropriate, current medication list in the chart for a patient.

“It never disappoints!

Pros

One of the best aspects of PhoenixGo is that it comes equipped with a lot of features right out of the box, which means we don't have to spend extra time or resources on modifications. At the same time, many of its features can be tailored to meet our specific needs, which is incredibly helpful for our practice. For example, we can customize templates and workflows to align with our standard procedures, saving us time on routine tasks. Having a platform that's both ready-to-use and customizable is ideal, allowing us to focus on patient care without compromising on flexibility.

Cons

Its going well so far and we have nothing negative to report.

“Covers everything I need

Pros

We like Phoenix Ortho EHR Software because all the features are useful. We have a large practice which can be a little challenging to manage because of the number of medical staff members and patients. But this system takes care of everything really well and streamlines the management.

Cons

The reports do not print unless I click on them a few times but its not that big of a deal. Overall, it is an amazing software.

“Love the easy customization

Pros

I like that there are numerous features available. It makes customization super easy with Phoneix.

Cons

Sometimes multitasking with it can be difficult. The software freezes if I search in electronic medical records for a patient's chart while transferring a phone call.

“Satisfied!

Pros

Throughout our experience with this software, tech support has been available 24/7 and takes care of all our problems really well which is quite impressive.

Cons

Over the last several months, our organization has had to make multiple changes just to get this software to work properly.

“Its really user-friendly

Pros

Overall, we are very happy with this software. Its relatively easier to operate and gets the job done faster. It has a lot of built-in features that can be customized according to every patient.

Cons

The support team is not as responsive as I would like them to be. But other than this we are very satisfied with our purchase.

“Helps our practice in many ways

Pros

I love this as it is great for our practice. My favorite feature is the scheduling OPS. Some other important features include scanning along with document filing. It is pretty user-friendly and has a lot of customizing options.

Cons

The clinical side involves a lot of button clicks and takes a lot of time. I think there are some features which should be automated in order to improve work efficiency and save time.

“Highly recommended by us

Pros

The software offers so many inbuilt features that are all so useful and efficient for day to day use. I personally love their drag and drop feature that comes in handy for busy timetables. Overall, Its a great software that I will recommend.

Cons

There are a few features that can be automated to make it better and to make it more efficient for practices like ours.

“Hands-down the best one so far!

Pros

This software is perfectly suited for medical orthopaedic practice as it allows easy customization according to each patient. Its easy to use and can be handled easily by all staff members, its features are well organized and easy to navigate through.

Cons

It was a little difficult to figure things out at first but once you get the hang of it, theres no better software than this.

“It flies, staying true to its name

Pros

I had a good experience with this software. it is highly user friendly and has many features that are super helpful. It requires little to no modification and also can be customized according to the personal demands of the client.

Cons

The patients portal needs a bit improvement and so do their customer support. This makes the software less efficient for us and takes more time. But overall, its a good software to use.

“A fan of its efficiency

Pros

The software is quick and efficient. We were able to improve our communication channels which was a huge relief. Our patients can now be easily facilitated because of it.

Cons

After I change a schedule, it takes some time for it to show on the screens. This can get confusing at times.

“A brilliant product

Pros

Everything works well and we can add the schedules for all doctors so they can access it with ease. They can also view updates from the nurses notes and add their comments.

Cons

Its going well for us, we have got nothing to report here.

“Easy installation and user-friendly

Pros

It is great for orthopedics and our staff is comfortable using it whether they are a doctor or administrator.

Cons

Clicking buttons multiple times can be inconvenient for our on-call doctors who are already tired.

“Takes care of all our problems

Pros

It is very easy to use and the features are ortho-specific so the make everything easy for us. Customer support is always accessible and their team is informed and helpful.

Cons

The developers are always introducing changes to the software and we have to adapt to those changes which is a tiring process.

“A high quality product

Pros

Phoenix is pretty easy to set up and install which is a huge plus point. The whole encounter with the patient is summarized into posts based on their specific diagnosis.

Cons

They keep updating the software but we do not know what they are adding to the software.

“Really like the way it works

Pros

They have a document scanning feature and we can upload reports. The patient charts have customizable fields and they are easy to fill.

Cons

There are too many steps involved in some processes. I have to click so many buttons and takes so much effort to get done with a simple task sometimes.

“Incomplete program

Pros

The customer support was nice but there was no point in that when they did not have the answers to our problems.

Cons

Phoenix did not have a lot of functionality, especially when filling out reports. We could not enter information in the physical examination patient report if we were looking at more than one part of the body.

“Great for doctors, nurses and front staff

Pros

It is a software that can be used by the entire hospital staff. They have a drag and drop feature which saves so much time. I love how clean the interface and it is so easy to locate the feature you want and navigate within the program.

Cons

There is a learning curve and it does require a few hours of training before you become proficient. Also, the fax link does not always work and that is not ideal for a medical practice like ours.

“So many wonderful features!

Pros

Phoenix has so many built-in features which require little or no modifications. We were able to tailor some of the aspects according to our custom needs and use the software right away.

Cons

We had trouble changing the paperwork according to our requirements. There is also little or no technical support from the company which is frustrating. The patient portal also needs improvement.

“We are pretty happy with this purchase.

Pros

It has a lot of good features. We find that we do not need to customize this as it is already easy to use.

Cons

Their customer support is pretty bad.

“Phoenix

Pros

There is plenty of features you get in this tool. There is a ton of features incorporated with the product that doesnt expect us to make changes to it. Also, a significant number of features can be altered to our particular needs.

Cons

Getting response for help or an issue is practically impossible. The patient portal is additionally very hard to use. It would be better if the desk work was all the more effortlessly changed to accommodate our particular needs.

“Phoenix review

Pros

They have a ton of cool features, for example, drag and dropping which works incredible for a bustling timetable. Ortho office neighborly, front office staff friendly. Efficient and simple to explore to discover things for patients.

Cons

It is somewhat hard to make sense of things initially and have had a few issues at the rate of two times every week with some technical troubles. The fax system is not set up well.

“Good for our practice

Pros

The scheduling OPS in the system is incredible. Also, scanning is extremely simple. The record documenting can be altered and subsequently is well disposed of. Phoenix works well for us.

Cons

The clinical side can be bulky. The clicking of buttons isnt simple for our providers, thus we use dictation into the appropriate field. The MAs have more work to do. There are a couple of things that could be digitalized to improve the product.