softwarePhoenix Go PT Reviews
27 Reviews
Overall Rating
4.3
27 Reviews
Rating Distribution
5
(10)
4
(14)
3
(3)
2
(0)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
4.3
27 Reviews
Rating Distribution
5
(10)
4
(14)
3
(3)
2
(0)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Specialty
Provider Size
Time Used
CFAR review
CFAR review
Pros
Everything is intuitive, visually simple and so Orthopedic focused. Not meant for every specialty and that is a good thing. Swiss Army knives are great but definitely not sleek or easy to use!
Cons
Pop ups but pop ups are good for comprehensive care and meeting criteria.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Charles C
Orthopedic Specialists, 2-10 employees
More than a year
Feb 28, 2024
Easy to Use and Cost Effective
Easy to Use and Cost Effective
Pros
The support is unbelievable. If you have any issues/problems, support is quick to respond.
Cons
The system can seem a little clunky at times. There are certain things administrators can and can't do that don't seem to align.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joshua V
RMMS, 101-500 employees
More than a year
Feb 26, 2024
Great system for mid-sized orthopedics companies
Great system for mid-sized orthopedics companies
Pros
Ortho specific Physicians find it easy to use Training new employees is simple Support is solid
Cons
Not an ""all-in-on"" solution for PM and EMR No option to have patients do their own HPI (but I believe this is coming in the near future)
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Matt L
Atlantic Orthopaedics & Sports Medicine, 101-500 employees
More than a year
Feb 05, 2024
Top Notch EHR
Top Notch EHR
Pros
Great customer service team. Issues are handled in a timely and professional manner.
Cons
Great customer service team. Issues are handled in a timely and professional manner.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Lana S
Orthopaedic Clinic, 11-50 employees
More than a year
Jan 31, 2024
Phoenix Ortho
Phoenix Ortho
Pros
It is very user friendly and specific to each provider. This allows each one of them to, in essence, have their own EHR, built the way they want it. Being Ortho specific makes it easier to make changes that will make sense for all of their customers.
Cons
E-prescribing process does not flow well. It takes many steps to get an appropriate, current medication list in the chart for a patient.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Amanda D
Bone and Joint of South Georgia, 101-500 employees
More than a year
Jan 17, 2024
Blown away!
Blown away!
Pros
There is a lot of functionality built into the program that we dont have to modify. Many of the features can also be tailored to our unique requirements and that really helpful.
Cons
Functioning fine for us at the moment.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Daniel
Orthopedic Specialists, PLLC, 10-49 employees
Jul 20, 2022
It has all the features
It has all the features
Pros
We like Phoenix Ortho EHR Software because all the features are useful and have made us able to manage our large practice with all its medical staff members and patients.
Cons
The reports do not print unless you click on them a few times but its not that big a deal. Overall, it is amazing software.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
9
Sally
Cambridge Medical Center, 500-999 employees
May 10, 2022
Customisation is Easy!
Customisation is Easy!
Pros
I like that there are numerous features available that makes customisation with Phoneix super easy and efficient.
Cons
My Phoenix software freezes if I search in electronic medical records to a patients chart while also transferring a phone call
Ease of use
8
Value for money
6
Customer Support
8
Functionality
7
Sophia
MSO, 2-9 employees
May 03, 2021
Sufficient
Sufficient
Pros
I like that if you have any problems regarding the system, tech support is available 24/7.
Cons
Over the last several months, our organisation has had to make multiple changes just to get this software to function properly
Ease of use
6
Value for money
7
Customer Support
6
Functionality
6
Isabella
Orthopedic Care, 2-9 employees
May 03, 2021
intuitive
intuitive
Pros
Overall, we are very happy with this software. Its relatively easier to operate and gets the job done faster. It has a lot of inbuilt features that can be customized according to every patient.
Cons
The support team is not as responsive as I would like them to be but other than this we are very satisfied with our purchase.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
7
Kelsey T.
Receptionist, 10-49 employees
Apr 08, 2021
It works!
It works!
Pros
I love this as it is great for our practice. My favorite feature is the scheduling OPS. Moreover, scanning is super easy with this software as well as document filing. It is pretty user-friendly and has a lot of customizing options.
Cons
The clinical side involves a lot of button clicks and hence it is tedious. There are some features which could be made automated in order to improve work efficiency and save time.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
9
Kathy
San Diego Sports Medicine and Orthopedic Center, 10-49 employees
Apr 06, 2021
I would highly Recommend!
I would highly Recommend!
Pros
The software offers so many inbuilt features that are all so useful and efficient for day to day use. I personally love their drag and drop feature that comes in handy for busy timetables. Overall, Its a great software that I will recommend.
Cons
There are a few features that can be automated to improve the software and to make it more efficient.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Nicole
San Diego Sports Medicine & Ortho Center, 10-49 employees
Apr 05, 2021
Nothing but the best!
Nothing but the best!
Pros
This software is perfectly suited for medical orthopaedic practice as it allows easy customisation according to each patient. Its easy to use and can be handled easily by all staff members, its features are well organised and easy to navigate through.
Cons
It was a little difficult to figure things out at first but once you get the hang of it, theres no better software than this.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Christopher
Medical Practice, 10-49 employees
Apr 05, 2021
Phoenix; a software that actually flys!
Phoenix; a software that actually flys!
Pros
Phoenix is a software that is user friendly and has many features that are super helpful. It requires little to no modification and also can be customised according to the personal demands of the client.
Cons
The patients portal needs a bit improvement and so do their customer support which makes the software less efficient and more time consuming but overall, its a good software to use.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
8
Kelsey
Sports Medicine and Orthopedic Center, 10-49 employees
Apr 01, 2021
Very efficient
Very efficient
Pros
The software is quick and efficient. We improved our communication channels and were able to facilitate patients too.
Cons
It takes some time for the schedule to change on screens which can lead to confusion.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
Micah
Ready Emergency Services, 10-49 employees
Mar 25, 2021
Phenomenal product
Phenomenal product
Pros
Everything works well and we can add the schedules for all doctors so they can access it with ease. They can also view updates from the nurses notes and add their comments.
Cons
NA
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Randy
United Medical Services LLC, 500-999 employees
Mar 23, 2021
Easy to install and use
Easy to install and use
Pros
It is great for orthopedics and our staff is comfortable using it whether they are a doctor or administrator.
Cons
Clicking buttons multiple times can be an inconvenience for our on-call doctors who are already tired.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Felix
Nirvana Medical Center, 2-9 employees
Mar 18, 2021
Made just for us!
Made just for us!
Pros
It has easy usability and the features are ortho specific so we have found them to be very convenient. Customer service is also top notch
Cons
The developers are always introducing changes to the software and we have to acclimate to the changes.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
8
Rebecca
Zone Orthopedics, 2-9 employees
Mar 16, 2021
A premier software and service
A premier software and service
Pros
Easy to set up and install which is a plus. The patient encounter is summarized into a diagnosis-specific post.
Cons
They keep updating the software but we do not know what they are adding to the software.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Rory
Veritas Orthopedics, 10-49 employees
Mar 13, 2021
Works for us
Works for us
Pros
They have a document scanning feature and we can upload reports. The patient charts have customizable fields and they are easy to fill.
Cons
Clicking the buttons is difficult and requires multiple efforts to accomplish a simple task at times.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Keith
San Diego Sports Medicine, 10-49 employees
Mar 13, 2021
Incomplete program
Incomplete program
Pros
The customer support was nice but there was no point in that when they did not have the answers to our problems.
Cons
Phoenix did not have a lot of functionality, especially when filling out reports. We could not enter information in the physical examination patient report if we were looking at more than one part of the body.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
6
Kenneth
LSO Clinic, 10-49 employees
Mar 09, 2021
Great for doctors, nurses and front staff
Great for doctors, nurses and front staff
Pros
It is a software that can be used by the entire hospital staff. They have a drag and drop feature which saves so much time. I love how clean the interface and it is so easy to locate the feature you want and navigate within the program.
Cons
There is a learning curve and it does require a few hours of training before you become proficient. Also, the fax link does not always work and that is not ideal for a medical practice like ours.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Nicole
San Diego Sports Medicine, 10-49 employees
Mar 06, 2021
So many wonderful features!
So many wonderful features!
Pros
Phoenix has so many built-in features which require little or no modifications. We were able to tailor some of the aspects according to our custom needs and use the software right away.
Cons
We had trouble changing the paperwork according to our requirements. There is also little or no technical support from the company which is frustrating. The patient portal also needs improvement.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
7
Kelsey
San Diego Sports Medicine , 10-49 employees
Mar 05, 2021
We are pretty happy with this purchase.
We are pretty happy with this purchase.
Pros
It has a lot of good features. We find that we do not need to customize this as it is already easy to use.
Cons
Their customer support is pretty bad.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
9
Amy
San Diego Sports Medicine and Orthopedic Center, 11-50 employees employees
Sep 03, 2020
Phoenix
Phoenix
Pros
There is plenty of features you get in this tool. There is a ton of features incorporated with the product that doesnt expect us to make changes to it. Also, a significant number of features can be altered to our particular needs.
Cons
Getting response for help or an issue is practically impossible. The patient portal is additionally very hard to use. It would be better if the desk work was all the more effortlessly changed to accommodate our particular needs.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Anonymous
San Diego Sports Medicine and Orthopedic Center, 11-50 employees employees
Feb 11, 2019
Phoenix review
Phoenix review
Pros
They have a ton of cool features, for example, drag and dropping which works incredible for a bustling timetable. Ortho office neighborly, front office staff friendly. Efficient and simple to explore to discover things for patients.
Cons
It is somewhat hard to make sense of things initially and have had a few issues at the rate of two times every week with some technical troubles. The fax system is not set up well.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Nicole
San Diego Sports Medicine & Ortho Center, 11-50 employees employees
Aug 14, 2018
Good for our practice
Good for our practice
Pros
The scheduling OPS in the system is incredible. Also, scanning is extremely simple. The record documenting can be altered and subsequently is well disposed of. Phoenix works well for us.
Cons
The clinical side can be bulky. The clicking of buttons isnt simple for our providers, thus we use dictation into the appropriate field. The MAs have more work to do. There are a couple of things that could be digitalized to improve the product.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Kelsey
San Diego Sports Medicine and Orthopedic Center, 11-50 employees employees
Jul 11, 2018
Filters
CFAR review
CFAR review
Pros
Everything is intuitive, visually simple and so Orthopedic focused. Not meant for every specialty and that is a good thing. Swiss Army knives are great but definitely not sleek or easy to use!
Cons
Pop ups but pop ups are good for comprehensive care and meeting criteria.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Charles C
Orthopedic Specialists, 2-10 employees
More than a year
Feb 28, 2024
Easy to Use and Cost Effective
Easy to Use and Cost Effective
Pros
The support is unbelievable. If you have any issues/problems, support is quick to respond.
Cons
The system can seem a little clunky at times. There are certain things administrators can and can't do that don't seem to align.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joshua V
RMMS, 101-500 employees
More than a year
Feb 26, 2024
Great system for mid-sized orthopedics companies
Great system for mid-sized orthopedics companies
Pros
Ortho specific Physicians find it easy to use Training new employees is simple Support is solid
Cons
Not an ""all-in-on"" solution for PM and EMR No option to have patients do their own HPI (but I believe this is coming in the near future)
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Matt L
Atlantic Orthopaedics & Sports Medicine, 101-500 employees
More than a year
Feb 05, 2024
Top Notch EHR
Top Notch EHR
Pros
Great customer service team. Issues are handled in a timely and professional manner.
Cons
Great customer service team. Issues are handled in a timely and professional manner.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Lana S
Orthopaedic Clinic, 11-50 employees
More than a year
Jan 31, 2024
Phoenix Ortho
Phoenix Ortho
Pros
It is very user friendly and specific to each provider. This allows each one of them to, in essence, have their own EHR, built the way they want it. Being Ortho specific makes it easier to make changes that will make sense for all of their customers.
Cons
E-prescribing process does not flow well. It takes many steps to get an appropriate, current medication list in the chart for a patient.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Amanda D
Bone and Joint of South Georgia, 101-500 employees
More than a year
Jan 17, 2024
Blown away!
Blown away!
Pros
There is a lot of functionality built into the program that we dont have to modify. Many of the features can also be tailored to our unique requirements and that really helpful.
Cons
Functioning fine for us at the moment.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Daniel
Orthopedic Specialists, PLLC, 10-49 employees
Jul 20, 2022
It has all the features
It has all the features
Pros
We like Phoenix Ortho EHR Software because all the features are useful and have made us able to manage our large practice with all its medical staff members and patients.
Cons
The reports do not print unless you click on them a few times but its not that big a deal. Overall, it is amazing software.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
9
Sally
Cambridge Medical Center, 500-999 employees
May 10, 2022
Customisation is Easy!
Customisation is Easy!
Pros
I like that there are numerous features available that makes customisation with Phoneix super easy and efficient.
Cons
My Phoenix software freezes if I search in electronic medical records to a patients chart while also transferring a phone call
Ease of use
8
Value for money
6
Customer Support
8
Functionality
7
Sophia
MSO, 2-9 employees
May 03, 2021
Sufficient
Sufficient
Pros
I like that if you have any problems regarding the system, tech support is available 24/7.
Cons
Over the last several months, our organisation has had to make multiple changes just to get this software to function properly
Ease of use
6
Value for money
7
Customer Support
6
Functionality
6
Isabella
Orthopedic Care, 2-9 employees
May 03, 2021
intuitive
intuitive
Pros
Overall, we are very happy with this software. Its relatively easier to operate and gets the job done faster. It has a lot of inbuilt features that can be customized according to every patient.
Cons
The support team is not as responsive as I would like them to be but other than this we are very satisfied with our purchase.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
7
Kelsey T.
Receptionist, 10-49 employees
Apr 08, 2021
It works!
It works!
Pros
I love this as it is great for our practice. My favorite feature is the scheduling OPS. Moreover, scanning is super easy with this software as well as document filing. It is pretty user-friendly and has a lot of customizing options.
Cons
The clinical side involves a lot of button clicks and hence it is tedious. There are some features which could be made automated in order to improve work efficiency and save time.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
9
Kathy
San Diego Sports Medicine and Orthopedic Center, 10-49 employees
Apr 06, 2021
I would highly Recommend!
I would highly Recommend!
Pros
The software offers so many inbuilt features that are all so useful and efficient for day to day use. I personally love their drag and drop feature that comes in handy for busy timetables. Overall, Its a great software that I will recommend.
Cons
There are a few features that can be automated to improve the software and to make it more efficient.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Nicole
San Diego Sports Medicine & Ortho Center, 10-49 employees
Apr 05, 2021
Nothing but the best!
Nothing but the best!
Pros
This software is perfectly suited for medical orthopaedic practice as it allows easy customisation according to each patient. Its easy to use and can be handled easily by all staff members, its features are well organised and easy to navigate through.
Cons
It was a little difficult to figure things out at first but once you get the hang of it, theres no better software than this.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Christopher
Medical Practice, 10-49 employees
Apr 05, 2021
Phoenix; a software that actually flys!
Phoenix; a software that actually flys!
Pros
Phoenix is a software that is user friendly and has many features that are super helpful. It requires little to no modification and also can be customised according to the personal demands of the client.
Cons
The patients portal needs a bit improvement and so do their customer support which makes the software less efficient and more time consuming but overall, its a good software to use.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
8
Kelsey
Sports Medicine and Orthopedic Center, 10-49 employees
Apr 01, 2021
Very efficient
Very efficient
Pros
The software is quick and efficient. We improved our communication channels and were able to facilitate patients too.
Cons
It takes some time for the schedule to change on screens which can lead to confusion.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
Micah
Ready Emergency Services, 10-49 employees
Mar 25, 2021
Phenomenal product
Phenomenal product
Pros
Everything works well and we can add the schedules for all doctors so they can access it with ease. They can also view updates from the nurses notes and add their comments.
Cons
NA
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Randy
United Medical Services LLC, 500-999 employees
Mar 23, 2021
Easy to install and use
Easy to install and use
Pros
It is great for orthopedics and our staff is comfortable using it whether they are a doctor or administrator.
Cons
Clicking buttons multiple times can be an inconvenience for our on-call doctors who are already tired.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Felix
Nirvana Medical Center, 2-9 employees
Mar 18, 2021
Made just for us!
Made just for us!
Pros
It has easy usability and the features are ortho specific so we have found them to be very convenient. Customer service is also top notch
Cons
The developers are always introducing changes to the software and we have to acclimate to the changes.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
8
Rebecca
Zone Orthopedics, 2-9 employees
Mar 16, 2021
A premier software and service
A premier software and service
Pros
Easy to set up and install which is a plus. The patient encounter is summarized into a diagnosis-specific post.
Cons
They keep updating the software but we do not know what they are adding to the software.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Rory
Veritas Orthopedics, 10-49 employees
Mar 13, 2021
Works for us
Works for us
Pros
They have a document scanning feature and we can upload reports. The patient charts have customizable fields and they are easy to fill.
Cons
Clicking the buttons is difficult and requires multiple efforts to accomplish a simple task at times.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Keith
San Diego Sports Medicine, 10-49 employees
Mar 13, 2021
Incomplete program
Incomplete program
Pros
The customer support was nice but there was no point in that when they did not have the answers to our problems.
Cons
Phoenix did not have a lot of functionality, especially when filling out reports. We could not enter information in the physical examination patient report if we were looking at more than one part of the body.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
6
Kenneth
LSO Clinic, 10-49 employees
Mar 09, 2021
Great for doctors, nurses and front staff
Great for doctors, nurses and front staff
Pros
It is a software that can be used by the entire hospital staff. They have a drag and drop feature which saves so much time. I love how clean the interface and it is so easy to locate the feature you want and navigate within the program.
Cons
There is a learning curve and it does require a few hours of training before you become proficient. Also, the fax link does not always work and that is not ideal for a medical practice like ours.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Nicole
San Diego Sports Medicine, 10-49 employees
Mar 06, 2021
So many wonderful features!
So many wonderful features!
Pros
Phoenix has so many built-in features which require little or no modifications. We were able to tailor some of the aspects according to our custom needs and use the software right away.
Cons
We had trouble changing the paperwork according to our requirements. There is also little or no technical support from the company which is frustrating. The patient portal also needs improvement.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
7
Kelsey
San Diego Sports Medicine , 10-49 employees
Mar 05, 2021
We are pretty happy with this purchase.
We are pretty happy with this purchase.
Pros
It has a lot of good features. We find that we do not need to customize this as it is already easy to use.
Cons
Their customer support is pretty bad.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
9
Amy
San Diego Sports Medicine and Orthopedic Center, 11-50 employees employees
Sep 03, 2020
Phoenix
Phoenix
Pros
There is plenty of features you get in this tool. There is a ton of features incorporated with the product that doesnt expect us to make changes to it. Also, a significant number of features can be altered to our particular needs.
Cons
Getting response for help or an issue is practically impossible. The patient portal is additionally very hard to use. It would be better if the desk work was all the more effortlessly changed to accommodate our particular needs.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Anonymous
San Diego Sports Medicine and Orthopedic Center, 11-50 employees employees
Feb 11, 2019
Phoenix review
Phoenix review
Pros
They have a ton of cool features, for example, drag and dropping which works incredible for a bustling timetable. Ortho office neighborly, front office staff friendly. Efficient and simple to explore to discover things for patients.
Cons
It is somewhat hard to make sense of things initially and have had a few issues at the rate of two times every week with some technical troubles. The fax system is not set up well.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Nicole
San Diego Sports Medicine & Ortho Center, 11-50 employees employees
Aug 14, 2018
Good for our practice
Good for our practice
Pros
The scheduling OPS in the system is incredible. Also, scanning is extremely simple. The record documenting can be altered and subsequently is well disposed of. Phoenix works well for us.
Cons
The clinical side can be bulky. The clicking of buttons isnt simple for our providers, thus we use dictation into the appropriate field. The MAs have more work to do. There are a couple of things that could be digitalized to improve the product.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Kelsey
San Diego Sports Medicine and Orthopedic Center, 11-50 employees employees
Jul 11, 2018