Phoenix Go PT Reviews

Pros

PhoenixGo feels like it was designed with Orthopedic practices in mind, which is a huge plus. Everything about it is user-friendly and visually pleasing, from the dashboard layout to the navigation between modules. It's clear and specific, focusing on the needs of Orthopedics rather than trying to be an all-in-one solution for every specialty. I've used more generalized EMRs before, and while they have their perks, they often feel clunky and overly complex for our needs. PhoenixGo, on the other hand, has a specialized approach that feels more efficient and user-friendly. It's like comparing a Swiss Army knife to a precision tool, the latter is sleek, focused, and so much easier to use.

Cons

I find the pop-ups annoying at times but they are important for comprehensive care and meeting criteria.

Pros

We are really impressed by their customer support. whenever we have any problem, we report it to the team and they make sure to fix it asap.

Cons

The system can seem a little clunky at times. There are a few things that can be controlled by admin and a few that they cannot control which do not align sometime.

Pros

It is easy to use for ortho specific doctors because it is so well-designed for them. Training anyone new to it is also not a big deal because its really simple. Lastly, their customer support is top-notch.

Cons

Not an ""all-in-on"" solution for PM and EMR No option to have patients do their own HPI (but I believe this is coming in the near future).

Pros

Their customer support is really good. whenever I reach out regarding an issue, they make sure to deal with it in a professional manner and get things fixed in time.

Cons

Great customer service team. Everytime we report an issue, they deal with it in a professional manner as soon as possible.

Pros

I love how PhoenixGo allows each provider to have a personalized experience with the system. It's designed to be user-friendly, but impressive part is how each provider can essentially have their own tailored EHR, built exactly the way they want it. This flexibility is invaluable in our Ortho practice, where each specialist has unique preferences and documentation needs. PhoenixGo's Orthopedic focus makes it so much easier to implement changes that are relevant across the board for us, rather than having to work around features designed for other specialties. It feels like the software truly understands and adapts to our field.

Cons

E-prescription is a bit of a problem for me. The process is not very smooth. It takes too many steps to get an appropriate, current medication list in the chart for a patient.

Pros

One of the best aspects of PhoenixGo is that it comes equipped with a lot of features right out of the box, which means we don't have to spend extra time or resources on modifications. At the same time, many of its features can be tailored to meet our specific needs, which is incredibly helpful for our practice. For example, we can customize templates and workflows to align with our standard procedures, saving us time on routine tasks. Having a platform that's both ready-to-use and customizable is ideal, allowing us to focus on patient care without compromising on flexibility.

Cons

Its going well so far and we have nothing negative to report.

Pros

We like Phoenix Ortho EHR Software because all the features are useful. We have a large practice which can be a little challenging to manage because of the number of medical staff members and patients. But this system takes care of everything really well and streamlines the management.

Cons

The reports do not print unless I click on them a few times but its not that big of a deal. Overall, it is an amazing software.

Pros

I like that there are numerous features available. It makes customization super easy with Phoneix.

Cons

Sometimes multitasking with it can be difficult. The software freezes if I search in electronic medical records for a patient's chart while transferring a phone call.

Pros

Throughout our experience with this software, tech support has been available 24/7 and takes care of all our problems really well which is quite impressive.

Cons

Over the last several months, our organization has had to make multiple changes just to get this software to work properly.

Pros

Overall, we are very happy with this software. Its relatively easier to operate and gets the job done faster. It has a lot of built-in features that can be customized according to every patient.

Cons

The support team is not as responsive as I would like them to be. But other than this we are very satisfied with our purchase.

Pros

I love this as it is great for our practice. My favorite feature is the scheduling OPS. Some other important features include scanning along with document filing. It is pretty user-friendly and has a lot of customizing options.

Cons

The clinical side involves a lot of button clicks and takes a lot of time. I think there are some features which should be automated in order to improve work efficiency and save time.

Pros

The software offers so many inbuilt features that are all so useful and efficient for day to day use. I personally love their drag and drop feature that comes in handy for busy timetables. Overall, Its a great software that I will recommend.

Cons

There are a few features that can be automated to make it better and to make it more efficient for practices like ours.

Pros

This software is perfectly suited for medical orthopaedic practice as it allows easy customization according to each patient. Its easy to use and can be handled easily by all staff members, its features are well organized and easy to navigate through.

Cons

It was a little difficult to figure things out at first but once you get the hang of it, theres no better software than this.

Pros

I had a good experience with this software. it is highly user friendly and has many features that are super helpful. It requires little to no modification and also can be customized according to the personal demands of the client.

Cons

The patients portal needs a bit improvement and so do their customer support. This makes the software less efficient for us and takes more time. But overall, its a good software to use.

Pros

The software is quick and efficient. We were able to improve our communication channels which was a huge relief. Our patients can now be easily facilitated because of it.

Cons

After I change a schedule, it takes some time for it to show on the screens. This can get confusing at times.

Pros

Everything works well and we can add the schedules for all doctors so they can access it with ease. They can also view updates from the nurses notes and add their comments.

Cons

Its going well for us, we have got nothing to report here.

Pros

It is great for orthopedics and our staff is comfortable using it whether they are a doctor or administrator.

Cons

Clicking buttons multiple times can be inconvenient for our on-call doctors who are already tired.

Pros

It is very easy to use and the features are ortho-specific so the make everything easy for us. Customer support is always accessible and their team is informed and helpful.

Cons

The developers are always introducing changes to the software and we have to adapt to those changes which is a tiring process.

Pros

Phoenix is pretty easy to set up and install which is a huge plus point. The whole encounter with the patient is summarized into posts based on their specific diagnosis.

Cons

They keep updating the software but we do not know what they are adding to the software.

Pros

They have a document scanning feature and we can upload reports. The patient charts have customizable fields and they are easy to fill.

Cons

There are too many steps involved in some processes. I have to click so many buttons and takes so much effort to get done with a simple task sometimes.